Jet Blue Airways
118-29 Queens Boulevard
Forest Hills, NY 11375 (800) 538-2583
- Nearest Transit:
Union Turnpike (E, F)
88 Reviews for Jet Blue Airways
We flew JetBlue from Richmond VA to Portland ME via JFK and from Portland ME home to Oakland, also via JFK. Leg room was great, snacks were fine (No longer do we expect food on any flights--we've flown Southwest long enough and now NO ONE feeds you much but junk nowadays) and they returned our luggage to us both times. The cabin crews were all excellent and the only delays were weather-related, the longest one at JFK coming home. I noticed far more commercials on the channel that shows you the map and that was annoying and new since we last flew JetBlue 3 or 4 years ago.
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JetBlue, for the most part, is rad.
Good:
-Leg room
-Snacks
-Direct TV
-Will charge you a $20 fee for checked luggage that weighs over 50 lbs. I know that doesn't sound good, but c'mon, 50 lbs? The husband and I managed to do that on our way home from our Vegas honeymoon. I think that's reasonable.
Bad:
-"Bad weather" delays (um, it was cloudy)
-Some flight attendants are keepin' it a little TOO real
-Small LGA hub (I can kind of understand that, though)
JetBlue is the only air carrier I will fly for US destinations. It's all about the leg room.
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I love jetblue!
With the airline industry turning to shit , its good to have at least 1 airline left that seems to care about the customer. I mean directv from JFK to Vegas? Sweet! Plus they have free drinks and snacks (which some airlines have got rid of due to oil prices rising). They consistently have some of the lowest prices to major destinations like Seattle, Las Vegas, Los Angeles and Austin to name a few. I also have the JetBlue AMEX which is nice. Every 100 points= free round trip airfare anywhere JetBlue flies! Love it.
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Have you ever gotten stuck in traffic on the Van Wyke? Been stuck at home during a blizzard? Had the Direct TV cut out in the middle of your favorite show? Waited for hours at the doctors office? Has the store ever been out of stock on your favorite brand of chips? Are 5 hour car rides "comfortable"? Do you expect a blanket and pillow at the movie theater or on the subway? Can YOU predict the weather? When someone is rude to you, have you ever been rude back? Has your car ever just not started? Have you ever scolded a child for not obeying basic rules?
Really? And yet, we expect perfection out of a transportation company that hurls metal through air at really fast speeds in very congested airspace? Really?
My suggestions? Dress appropriately, listen to the PA's, don't blame the flight attendant for the four hour thundershower, pee before you get on the plane, and if you have to take a pill, fork over the dollar and buy the water bottle before getting on the plane, plan accordingly and bring something to eat, turn off your phone when they tell you to.
You will probably love Jetblue, it's a good product, unless of course you are sitting next to Smelly Magee. And there is not a lot either of us can do about that...
You fly be back home to NYC for very little money... For that, you get 5 stars...
PS...
A girl gets a little hungry on a 5+ hour flight. Next time, give me some peanuts or something. kthxbye....
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Jet Blue, well, here are the thoughts on this airlines:
1. Has a cute name!
2. I have heard that their planes are smaller than the average airplane (other companies). So I gather if you like large, then Jet Blue is not for you, but if you like small and cozy, then Jet Blue is for you.
3. My personal experience with Jet Blue was "on-the-ground" experience at the Queens Farm Museum during the Queens County Fair. Their people were polite. They had a "sample" insides of an airplane (a Jet Blue plane) for people to board and get on--try the seats etc, and see what it was like to board an airplane. I really liked this since I have never been on a plane before, at least not on one that left the ground. So, this pleasant meeting with Jet Blue personnel was nice. I boarded this "fake" plane with others who said that they have flown on other planes.
The personnel inside this sample Jet Blue said that their planes were bigger than the "bus plane" that was there for a sample. Whatever the size, I liked that JET BLUE thought enough of their customers and possible customers to bring this sample plane so that people could experience a plane without having to buy a ticket first. The experience was nice; we never did leave the ground, but still it was very cool.
You have not seen any of the larger airlines care about its customers this way. I mean they have their commercials on television that try and sell --other airlines, but none came up with the novel idea of letting people feel what a plane is like --without having to leave the ground.
Yes, I know and understand this was not a real plane but it was a pretty almost-lifesize replica and that was good enough for me. Though I am not going on a plane soon, I will keep Jet Blue in mind and would really love hearing from others who have actually flown on their planes before. Any ideas?
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Oh Jet Blue.
First three flights were great. I raved about you to all my friends. Now I am comparing your customer service to America West...I hope you can win me back.
Flight delays and cancellations are where you fall apart. After hour two on the runway you don't need to act like we are still taking off. Let us know so we can book a hotel room for the night! And give us some pillows and snacks for crying out loud. Warm water bottles and you wonder why the septic tank filled up?!
Seriously five hours on the tarmac is too long.
Like I said, three previous flights were glorious and you really feel like you're the only one flying...bags are intact and actually in baggage claim. Inflight channels are great and more legroom is a plus.
Lower prices and direct flights from SFO to JFK, also a plus.
Next time I hope to rate five stars!
I fly about 75,000 miles a year and I wish Jet Blue flew more cites and more scheduled times in the cites it flies but all in all they are most service oriented Domestic Carrier in the USA. They give you a credit towards your next flight if the TV isn't working or if your flight is late. They offer more leg room and now for $15.00 more you even have mucho leg room. Your private TV or music, larger seats, free snacks and reasonably priced airfares, friendly staff, clean planes
Service = 4.75 Stars
Comfort = 4.50 Stars
Free Snacks = 4.00 Stars
Personal TV & Music = 5.00 Stars
Cleanliness = 4.25 Stars
Reliable Planes = 4.75 Stars
Reasonable Pricing = 5.00 Stars
Flight Schedules = 3.5 Stars
Let me tell you about the night that I fell in love with Jet Blue Airlines:
I was flying back from Los Angeles on Jet Blue 4 years ago. The temperature in the plane was kind of cold. But somehow, they didn't have enough blankets...When my one blanket didn't keep me warm, I asked for second one, the stewardess looked to find me one, then came by and said with a sad face that they don't have an extra one for me.
I fell asleep. All of a sudden, while dreaming, I feel that someone is covering me with a blanket. I thought it was my mom or dad, like they always did when I was a little girl!!! I open my eyes and see a stewardess covering me with a blanket trying to be careful not to wake me up! I couldn't believe my eyes! I mumbled "thanks so much" and cozily went back to sleep.
This is the day that I FELL IN LOVE with JetBlue. Thank you Jetblue!!!!!!!!!!!!!!
Holy fucking god, are these people inept when there are weather delays.
The flight to mexico was simple. No delays, Direct TV rocks, seats are comfy.
On the way back. . .get through customs and am told that my flight is cancelled. Have to leave airport, go to another terminal and get on line to re-re-check-in. Terminal 6 is a zoo. People everywhere, and not one Jet Blue employee directing masses of traffic. Stand in wrong line. People behind say that we're in the wrong line so I go check. Rude man tells me that, yes, I'm in the wrong line. Frack! He also tells me that I can go home and log onto the internet to re-re-check in for my flight. Um, yeah, thanks smartass, I'm halfway between home and MEXICO.
Stand in line for many hours whilst simultaneously calling 1-800-JETBLUE ("I'm sorry, there are too many callers right now. Click."). Woman on phone tells me no flights til 2:40 tomorrow (cool! dinner at Babbo!). Comes back to say she was wrong! Hold for another 45 minutes. Eventually get to counter, where I am checked onto last flight of day (11:00 pm).
Sit in terminal, drink wine at the Sushi Place. Get home tired.
Yes, I will fly JB over and over as it's the easiest way to get from Buffy to NYC. Anywhere else? No thanks.
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I like my airline like i like my men.... nice,fast, clean, and cheap, also with free nuts.
I heart Jet Blue
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JetBlue used to be my #1 airline, until they CANCELED my fiancee and my flight to Cancun from Boston. We had been planning this trip for months, intending Cozumel as our destination wedding spot.
In one fell swoop, that plan went down the drain. We were on flight 771 on December 20th at 7:30 a.m. First, a one hour delay, then a second one hour delay. Finally, chaos broke loose when they announced the cancellation, due to MAINTENANCE!!! Sure it was snowing in Boston but planes were landing and taking off just fine, including the gate we were waiting at. #$&*(#$&.
I have probably spent over 200 minutes in the last week talking to JetBlue. Their so-called Customer Bill of Rights is a piece of crap. You know their customers didn't write it. And sure they refunded us our money but hell, their financial calculations probably made it far more feasible to cancel the flight, refund people's money, and hand out a measly voucher (still have no information about that!) than to find another plane to fly us to Cancun. Btw, there was no available flight for another four days, which made the cancellation even worse. Bloody hell!
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Hail JetBlue. Truly a king among....non-kings.
Lets take a theoretical flight from New York to Chicago. What are nonstop choices? American, Delta, United or JetBlue.
Do any of those other big six airlines offer Directv? Nope!
How about a full can of soda and a snack? Nope!
Well certainly they must have huge amounts of leg room. Sorry, no.
More over, JetBlue doesn't cram me on one of thise 1x2 regional jets for 2.5 hrs.
While it is true that every airline has delays and cancellations, JetBlue was the FIRST and so far ONLY airline to respond to criticizm by establishing a customer bill of rights. Airplanes are complex pieces of equipment. I trust fully that JB pilots know when it is safe to hurl me through the air at 500mph.
Jet Blue isn't all gold stars in my book, though.
Their JFK operations are a nightmare. Don't expect to escape NYC without some kind of air traffic delay. Also, I wish they would offer a system comparable to Southwest where I can cancel and rebook flights without a penalty for a certain amount of time before my flight.
I recently flew through Long Beach and it was a strange scene. Its a tiny airport with strict noise control regulations. You walk out of your jet onto tarmac and enter what appears to be a double wide trailer. ITs the Jet Blue waiting area.
Funny thing is, I didnt mind this airport. I guess because it was nice out and I felt like I was sitting outside waiting for my flight. I assume its not so awesome when its raining.
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Actually, three and a half stars.
It's not four stars yet because their terminal in JFK is totally weird and under construction -still got a 'third world' feeling. However, the new terminal is due to open fall of 2008 and looks SUPER COOL.
They have free wi-fi in the terminal and plenty of charging outlets if your laptop battery is running low.
There is a TON of legroom on the flights - almost mind blowing if you've connected from, say, a transatlantic flight smashed into a window seat where the armrest in the middle just doesn't go alll the way up.
The free DirecTV rocks!! (but bring your own headset..) Better channels than Frontier as well. Served Dunkin Donuts coffee which was better than the stuff from the kiosk in the terminal.
I hate to say it, but JetBlue would almost beat out my fave airline Frontier if they had a better flight schedule to New York and DC. Currently, they are mostly pink-eye flights.
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I was on a free flight from LGB to JFK so I can't really bitch. [snob alert] It has been so long since I have flown coach so I was a bit concerned about slumming it with the commoners. (just joking...kind of).
No food (snacks only), $5 booze with credit card or atm only, want a blanket or pillow pay $5 but you keep it, they had headsets but they said today that they will no longer provide them BUT...airline food sucks anyways so I did not miss it too much, $5 is cheap for a cocktail anywhere and I did not need a blanket or pillow.
Direct TV was super cool! I had total control of the remote so I could change channels every 5 minutes. There is more legroom than on other airlines in coach, the seats are a bit wider and the seats only slightly recline so I don't have the jerk in front of my practically lying his head in my lap.
If you must do coach Jet Blue is great.
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When was the last time you were on a brand new airliner? Since the Dreamliner will be the first all-new big boy in 20-some years, my guess is it has been a while. Get ready for a first class experience (since you're a first class girl), no matter where you are sitting on the plane.
Jet Blue is a fair priced airline, and one of the few left with great service- who treat you like an invited guest on the airline, rather than a hassle. Amazing- the entire staff of the airline seems to be in their line of work because they (gasp) like working with people!
Because it is a recently growing airline, the planes are new. Coach class has leather seats and TVs in the back of the seat in front of you. They still serve meals on long flights. Old skool style! Yes!
Lost luggage problems: No
Late flight problems: No
Nice people: Yes
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leather seats, lots of room, cheap tickets, free tv, good snacks...everything you want in a flight.
dont get the jetblue amex though, so not worth it. in order to get your free flight you need 100 "True Blue" points. to even earn ONE True Blue point you have to spend 200 bucks...so it will take YEARS to get that free flight (unless you only have one credit card and use it for everything). plus it costs 40 bucks a year to have the card...so not worth it.
I love JetBlue.
- I can fly between SFO and JFK for $300
- They have always taken off and landed on time whenever I have flown with them (many times they even land early!)
- Friendly, no-fuss service - if you want something, just ask.
- Good amount of leg room (especially appreciated for a person like me, who is 5'8 and mostly torso)
- Forget the 36 channels of TV, the best part is the Google map! Being a nerd, I could watch that thing for the entire duration of the flight. It shows you your elevation, ground speed, and where you are in the US! So cool!
- It's easy to check-in online or in-person at one of their automated kiosks, where you can also change your seat assignment if there are any available.
JetBlue has taken the Southwest model (lets treat our customers AND our employees like family, have fun, and cut out all the useless stuff!) and taken it to the next level.
5 Stars for winning my loyalty.
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Thanks Jet Blue.
You've made my life just a little bit better and for that I want to tell you how much I appreciate you.
It's the big things like cheap flights, direct TV and non-stops to my old life as well as the little things like non-pissed employees and two snacks if you want 'em.
I do want you to know that when I book with others I feel like a cheater, please don't hold it against me- it's just that sometimes...and I hope you don't take this too hard...you just don't go where I need to.
I'm not blaming you though, it's all in love, k?
You're the easy going airline, and I'm your easy going girl. I just love how this relationship is going.
YES! YES! and more YES!!!! DirectTV, more leg room, delicious snackies, kind people.... and they are accepting of us who travel with our little furry friends... THE BEST AIRLINE TO FLY WITH A PET.... and one of the CHEAPEST!!!! And they don't make it difficult to earn and receive your free flight once you earn it.... you can even book it online with NO restrictions! If you are delayed in any way... or something.... they make you feel better by issuing electronic 25 dollar vouchers toward your next flight... I have received 3 of these already!!! it adds up!!!!! i heart JETBLUE!!!! i am always crushed if i can't fly with them....
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The TV's are a nice touch when you are flying NY to CA, but the extra leg room is very cool. I've been a "restless leg" person before it became popular (my legs can be used to mix huge vats of paint) so being able to move a little is a big plus.
As for other reviews... ALL airlines are late sometimes and ALL airlines have a rude flight attendant at times.
To enhance your experience on any airlines:
1. Lower your expectations. They lowered their service levels, so your expectations should adjust accordingly.
2. Bring your own snack. I always bring a hard boiled egg, my own trail mix and an apple.
3. Bring a sweater, a jacket, a bikini... whatever. See #1 above. The plane will not meet everyone's expectation of comfortable.
4. Check out the people: Joe Biscepio, the chick with the cleavage, the cute kid, the woman with mega jewelry, the punk with the piercings... it is a human showcase!
5. Bring ear plugs, just in case.
You are now free to move about Yelp, and thank you for reading this review.
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Love love LOVE Jet Blue. I fly often between NY and LA. I absolutely detest LAX, so Burbank is a wonderful alternative (bonus points cause my b/f lives closer to BUR).
Let's see...
-(free) DirectTV - CHECK
-(free) snacks - CHECK
-(free) multiple drinks (water, soda, juice) - CHECK
- more legroom - CHECK
Here are a few things that are keeping me from giving JetBlue the full 5 star rating:
- increase destinations (I know DTW sucks but, come on!)
- the last few rides were bumpy (though I realize this is something they can't help)
The only other reason I will ever fly another airline is because Jet Blue won't fly to my destination.
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5 stars for the extra leg room, blue chips, and a Bliss spa kit
(-) 1 star for the frequent delays
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. . 4 stars
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I was so disappointed!!!! SJT always talks about how great JetBlue is, so I decided to try them out instead of my usual (reliable) American Airlines. I will likely not fly with them if going out of O'hare.
The perks of flying on JB are the TVs for every passenger with 36 channels and the snacks (you get a choice of animal crackers, chocolate chip cookie, blue potato chips, cashews, Doritos munchie mix and an almond biscotti).
Now the bad. Both my flights going to and from JFK were delayed. First one due to weather (understandable) and second one because our plane came in late and we had to sit on the runway for an hour because we missed our takeoff window.
The flight attendants were also very rude. I mean REALLY rude. When our flight was delayed, the woman gets on the intercom and tells us the news and follows it with, "but you all should feel very lucky (about waiting on the runway for an hour) because at least you have a TV. Everyone else on other planes is looking at a black seat back in front of them." I usually don't talk to people next to me on the plane but I had to turn to the dude next to me and ask "did she just say that??"
The same woman also felt the need to call everybody on the plane "sweetie" or "honey." It would have been completely acceptable if she was a 60 year old sweet woman, but she was far from it!! I found it to be completely rude. There was an elderly woman sitting in front of me who requested something, and the attendant even said to her, "no honey, we don't have that." When she asked the other male attendant what the captain said over the intercom (because she has poor hearing), he said to her... "you're being awfully high maintenance." Can you f-ing believe that???
One more thing - i was dozing off when the attendant came back with the snack basket. When she asked me if I'd like anything, I asked her what the choices were again. She grabbed the card in the seat pocket in front of me, opened it up and hissed, "it's right in front of you, honey." I took my time looking over the menu, looked up, smiled and said, "I'm just fine, thank you."
Another thing... JB doesn't offer thier customers blankets. There are none on the plane. Bring a sweater!!
They're trying hard, but just didn't impress me enough. We're writing a letter to the company. People like that woman should not be working in the service industry.
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The last time I flew JetBlue I had the misfortune of having a bitch as a stewardess. We have sat down and clicked our belts, but then I remembered my handbag in the overhead compartment, so I unclicked my belt and stood up to take my bag out of my overnight bag. She was so rude, telling me to SIT DOWN. Gosh you're a nuisance.
Those were her own words. I couldn't believe how rude she was. It took me just 10 seconds and the plane hasn't even moved yet and the pilot hasn't even made any announcements yet.
The good side is the multitude of snacks like Caroline A. stated, otherwise I'd lower my grade to 1 solely because this rude stewardess.
Edited: I increased my grade to 4 since I decided that it's unfair to punish an entire airline due to a rude flight attendant.
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I love the extra care that JetBlue provides me. One time, I was coming home from Raleigh and we were heavily delayed. The captain came out of the plane, explained to everyone why the flight was delayed. Offered his cell phone in case anyone needed to call someone to inform them that they were going to be late. Ordered the flight attendent to bring out drinks and snacks for everyone while they were waiting.
Customer serivce - 5 stars
Delays - 2 stars
Their network of destinations - 1 star
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Jet Blue is the airline to take from California to New York and New York to California. They have great prices and good service--for an airline. They run on time when they can help it, and you can get a direct flight. From someone who flew on airplanes too much, direct means less chance for a delay or for a problem. One should tip the odds in their own favor when possible.
Next, the leg room is better than most planes. The little TV screens are fun, and the map is really a hoot to watch as the air miles and minutes tick by. I've had good experiences on Jet Blue.
I went out of my way to write this review four weeks after flying Southwest to New York. I fly Southwest a bit, but will never do another trip to New York with them. Jet Blue does this route best.
My advice here is to bring snacks and any other items to make your trip comfortable. They are the no frills type of airline and worth the money saved. A Luna bar and a bottle of water is a lot cheeper than the price difference between no fuss and a full service flight. I never did like airplane food, and am quite happy to bring my own.
Going to New York from California? Fly Jet Blue.
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Mike V. will not be surprised to learn that my luggage was over the limit allowed. He might, however, be surprised to learn that I was only 3 pounds over. I was 11 pounds over (but $20 lighter thanks to their penalty fee) on my return to NY.*
JetBlue is a good airline to fly because of the free wi-fi in the terminal. Individual video service is offered in the headrest of everyone's seat. Although free headphones are supplied (Negative 2 quality), bring your own -- Jacks will receive any standard model. Even their posters tell you: Yours are better.
Cabin air is well ventilated & less stale than others I've had to suffer in -- I've flown with at least half a dozen other airlines.
On a 5 hour trip, we received 2 snack + drink services, with a choice of juices, sodas or Dunkin' Donut coffee. When available, opt for Apple Pie brand Apple Oatmeal Chunk -- 70% Organic (Why not 100?) & no transfats. Yummy & better for you than potato chips. (I think)
For a commercial airline: 4.5 stars
I still want more leg room!
* Even after UPS'ing 6 boxes home 2 days previously.
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3 stars ONLY because I was on a flight with them that had to make an EMERGENCY landing and everyone had to "brace." Actually, it was really scary. Other than that flight, I've liked the 'Blue, more or less. Their prices certainly keep me coming back, but I have to say that all in all it's a decent, friendly airline. Most recently, I flew them from Bermuda back to NYC and I have to say, it was a heavenly experience. You have to do it. You'll feel like you're on a private jet, because the plane is so small and the seats are big and plush. I really couldn't believe I was on a budget airline. Yes, the whole no-first-class concept takes a minute to get used to, since the plane is just one long aisle, but if they keep the prices low, the service stellar and the planes in good shape, I'll keep flying.
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I cannot believe Jetblue is a budget airline. I come from a continent where the budget airlines scalp you for every single 'extra' they can think of - 'extras' include food, drink, headphones, check in luggage, sitting together, getting onto the aircraft first, checking in in person at the airport rather than using in-line check in. There was a joke that Ryanair would start charging to sit down on their aircraft. So budget in the UK means 3rd if not 4th class. And the fares are not necessarily that cheap either. Their headline really cheap prices are stricly limited and need to be booked a long time ahead and in some cases, are strangely not available about a minute after they've gone on sale on the internet.
Therefore I was amazed to find Jetblue and then to find out that it's supposed to be a budget airline. Firstly the 36 inch seat pitch is the largest I've found on any airline I've flown (yes I've only flown coach) and that includes all the scheduled transatlantic airlines. You can really spread out and feel comfortable - amazing how the extra 4 inches removes the feeling of claustrophobia.
Secondly the availability of Direct TV on their flights. A nice choice of between 20-30 channels has kept me amused on the 5.5 hours flights I've had from the east to west coasts. The headphones are also complimentary.
Thirdly, there are snacks and beverages available. No full meals but to get any complimentary food on budget airlines is unheard of in the UK. I can recommend the blue potato chips as a novelty.
Their terminal at JFK has efficient check in and I've never had a long queue at security. Inside, there is a big food court, a sushi bar and sports bar. Not many retail shops but it's not a huge terminal.
There haven't been any great delays on my flights. Only plea to Jetblue - selfishly, Newark is more convenient for me, so could you start flying out of there please! Traffic to JFK has always been brutal.
Keep up the good work Jetblue and shame some of the so called bigger airlines by some of your standards and seat pitches.
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I want to love Jet Blue, but they don't fly out of LGA, and I find it REALLY ANNOYING that there is a video screen in the back of every single freakin seat. It's like a nightmare, being surrounded by television images, which are pretty mindless, aka, hey, what's Angelina Jolie doing, like right now? Ugh, then times that by a 6 hour flight and you have the recipe for hell.
I guess I'm still not over my first true love, Southwest Airlines.
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I think the difficulty with reviewing Jet Blue is that some of us have really lofty ideas of what an air carrier is or should be. Like politicians, they all kind of suck really fucking bad. They're all out to get your money, and customer service generally isn't a huge priority.
With that said, it really comes down to a ratio of "when and where" to "the lesser of evils." Sometimes, your Delta flight will go better than your last shitty Jet Blue flight because there was no delay, no stop overs, no fat sitter next to you. But seriously, you can't damn a nation for one of its citizens. From my experiences and on my friends' word, Jet Blue is consistently better than any U.S. domestic carrier. After my round-trip JFK/Long Beach flight, I would, without hesitation, fly Jet Blue before I resorted to any other airline. I say again, before I would resort to any other airline. I hate them all, but I hate Jet Blue a bit less.
Do I know I won't get delayed next time? No. Sit next to a rancid tool? No, not that either. But they can't control this stuff. They're not FBI personality screeners, and they can't predict weather.
But I do know that I am guaranteed a few small creature comforts. I will have *slightly* more leg room (hey, it's better than *slightly* less leg room and you know it! Would you fly the airline with "The Least Legroom in Coach!"?) I will have television (which, on a plane, becomes your best friend--sometimes zoning out and being unproductive is a great thing. I know potheads will agree.) And I will have a younger, friendlier, more casual plane staff. None of these things will help you if you happen to land that one shitty flight. But you know what? If the flight goes smooth, and you get there forty five minutes earlier than expected, those same little things make you want to defend the airline that promises and actually delivers on their end.
Abridged text:
If you have to fly anywhere, don't own a private jet, and Jet Blue is one of your other options for a domestic carrier, take them without hesitation.
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Nice airlines make me happy. JetBlue makes me happy.
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I feel it appropriate to write this review as I sit in the Jet Blue terminal at JFK waiting to board a flight to San Francisco. Jet Blue is everything that's right about air travel. Cheap, convenient, friendly, but I think most importantly believes that customer service belongs to everyone, not just super-plus-platinum-elite members or whatever. I'm all for membership privileges, but it really bothers me how some other airlines make you pay for what should be pretty standard service. On Jet Blue everyone is the same. There's no first class, there's no preferred check-in line, there's just comfy seats and and the same service for everyone. God bless America.
I also should say I've had fewer problems with screw-ups, delays, etc. on this airline than i have an any other, so I'm hooked. The ad campaign they ran recently I think said it all - "It's not rocket science, it's just customer service." Amen to that. I also liked the flight attendant in the ad who was like "Someone asked me for a Diet Coke, so I gave it to him." I'm easily amused.
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Over the years I've been royally fucked by Eastern, Delta, SkyWest, Air India, and American, and largely been disappointed by most everyone else, so I was a little apprehensive. But after JetBlue royally fucked up last winter I figured they'd be on their best behavior at least through this winter.
I was right and we had a great couple of flights. Easy check in. The seats we reserved. On time departures and arrivals. All the free snacks you want. TVs (a few equipment glitches there but I was able to fix them.) Potties (I think some airlines are phasing them out.) The crew on the return flight from JFK to Burbank was much more spirited than the crew going the other way, but both were way better than the assholes at American.
Hope things don't change before I fly again. 4 stars.
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Why aren't other airlines as cool? Were they not loved as children? Did their mommies forget to rock them to sleep?
Oh JetBlue Airways, how you entertained me with free WiFI while my plane sat docked at JFK for 3 hours while the feds uncovered another terror threat. How you satiated my traveller's appetite with a cornucopia of offerings such as a healthy salad bar, make your own sandwich, and other gourmet delites while I whiled away the hours in your terminal.
Then we finally boarded, but due to circumstances beyond your control, our plane sat on the tarmac for another 2.5 hours. But you took lemons and made lemonade. I was entertained nonstop with DirectTV, watching "Shaun of the Dead" "Office Space," and "The Colbert Report," and the delays became a distant memory in the nooks and crannies of my brain. And bless you, of course you had the foresight to sit two handsome, witty New Yorkers next to me, who bought me jack and cokes and enertained me with a nonstop comedy routine. Lastly JetBlue, although you brought me back to SFO 5 hours behind schedule, you returned my luggage posthaste and in one piece.
Bravo. The other airlines are jealous.
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"Leavin on a jet plane..."
Not today. I arrived late to JFK. I knew I had missed my flight already; I cringed. It was memorial weekend, how could I have been so careless? I approached the counter, resigned on become one of those limbo folks on the infamous "waiting list". Been there, done that. I would wait for hours until a lucky allocation. Maybe.
Me: "So there's no way I can make a run for it? I still have 15 minutes before the plane leaves"
Her (laughing): "Your plane is gone sir. On time"
Me (sighs): "So what can I do?"
Her: "I could put you on waiting list, but there are 6 others before you"
Me (defeated and melancholic puppy face): "Is there anything else..."
Her (pauses): "Do you really need to get to Florida today?"
Me: "Yes!"
Her: "Ok, let me see..." (She types as if she was a centipede over a crumb) "Ok, I can put you on a flight to West Palm Beach; it leaves in half an hour and is only 30 miles from Ft. Lauderdale..."
Me: (Thinking) "---"
Her (with a smile and as if confiding to me a secret): "I suggest you take it; all other flights are full for the weekend..."
Me: "Ok, here's my card, charge me the additional" ($40 bucks)
Her: "Have a nice flight and enjoy your weekend"
I stroll past control, and call in to be picked up at West Palm. An hour later I'm stretching magnanimously thanks to the extra legroom while watching a movie. Three hours later, I'm landing safely at West Palm Beach. Oh, how I love the color Blue!
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Legroom. 5 stars for simply having room for these babies [slap, slap - to a high kick, ball, change, kick! ball, change!].
No lines, so far that I've experienced. Really patient and nice flight attendants.
Somewhat Off-Topic, Unrelated Rant: Seriously, most of the flight attendants from other airlines I've flown lately have been really, what's the word?? Um....ruthlessly bitter. If you just watch them coming down the aisle with that damn cart, it's almost as if their Texas-inspired hairdo is made to make them look more ferocious and "mean-mom" like. You know what I mean, they look like that friend of yours Mom growing up, who was the type of Mom you just knew would suck to have, for one reason or another, just seemed to have a stick up her ass and you knew it at the age of 7. . . That's the majority of the last flight attendants I've had, that and hot little gay men, who have been actually very wonderful and passionate about there work with the airline. So thanks to you guys.
Of course,