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Jean Gordon, MD PHD
Rating Details »
Categories: Dermatologists, Cosmetic Surgeons [Edit]
2660 Solace PlSte C
Mountain View, CA 94040
(650) 938-6559
- By Appointment Only:
- Yes
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10 reviews for Jean Gordon, MD PHD
I came here last week to see her about some skin concerns I'm having. I was expecting a really good experience from the reviews but was VERY dissapointed.
My visit:
Gordon: Hi, how are you today?
Me: Great, thanks!
Gordon: What are you here for today?
Me: I have these concerns with my skin....etc.
Gordon: Okay, sit up here and let's have a look.
Me: Okay.
I sit up on the table and Gordon shines the light on my face.
TWO SECONDS LATER
Gorden: Okay, here's a prescription for you. Put this on every other day. See you in a month.
Umm...that's it? I hate it when doctors pull out their prescription pads before even carefully examining the problem. It's like they're saying, "Oh yeah, seen that before. Standard. Here's your medication. Get out." I had to specifically ask her if it was going to cause any irritation, etc...
But wait, it gets better. They gave me a sample of the medication to use before I had the prescription filled. I put it on at night like they said. Next day, I'm fine, don't see any difference. Day after, my face is PEELING!! Eww!!! I guess the medication is just really harsh or something but it was making my skin peel all over. This continued for two days and if I hadn't drenched my face in moisturizer overnight, it would probably still be peeling. Isn't that just great.
Anyway, I'm definitely not going back. Two stars for her assistant who was nice. Thumbs down for her. I guess I need to keep looking for a dermatologist.
I think the reviews are a little skewed because you either hear about really bad or really good experiences. Let me set the record straight. Like most doctor's not everything can be cured within the first visit. I visited Dr. Gordon for a skin rash AND to pursue anti-aging treatment. She treated me for both, first with the cream that everyone else complains about which did make my skin peel and puff up like a balloon, but that was because I failed to inform her that I was allergic and my skin is supersensitive. Then I tried the Obagi Vitamin C to fade sun spots and discoloration. Many people warned me against it, but I don't see how Vitamin C can be that bad, and frankly I do trust a Board Certified Dermatologist with a Master's and PhD from Stanford. The only side effect of the Vitamin C and Obagi sunscreen was that my face became really dry since it was too sensitive to use any other moisturizer than Cerave. So I went back a third time seeking a good moisturizer against my husband's will and I have to say I AM SO IMPRESSED WITH THE RESULTS. Dr. Gordon thought my skin looked great -- even, no spots, etc. and said if I felt try to try a AHA line, which has all natural, botanical ingredients like algae. And it worked like magic! Taking into consideration the reaction I had the first time to the acne creme, her staff gave me several samples to try out. After applying the surge moisture creme, my skin became supple and as soft as baby skin! So don't give up! Keep trying until you find the right product. Just like with make-up you have try something until it feels good, same goes here. I highly recommend Dr. Gordon for patient people willing to experiment a little to find the best product for them.Just ask for samples before buying anything and use one product at a time. Dr. Gordon suggests using one product at a time for a while to make sure you don't get a reaction before trying something else. that's why it requires patience and multiple visits.
First visit: I left Dr. Gordon's office crying. I was in physical pain and felt emotionally horrible. Unless you just want a dermatologist to help you with cosmetic concerns like wrinkles, do NOT go to this doctor.
Second visit: I had to return to get the result of the biopsy. This visit went much better, but I still wouldn't recommend this doctor. Revised lists:
Good:
- easy to make an appointment
- very friendly staff
Neutral:
- variable wait time: once short, once long
- considers alternate explanations for a problem
- sometimes seems impatient
Bad:
- weak bedside manner
- little consideration of patient's medical history
- shows no concern for patient physical privacy (leaving doors open at inappropriate times)
- shows no empathy for patient pain (those numbing needles hurt!)
- doesn't ask questions about the patient's theory as to causes or other co-occuring problems
- doesn't even clean the wound area before attempting treatment!
- no follow-up care instructions other than "make an appointment in two weeks"
The first time: one of the worst medical experiences I've ever had.
The second time: fine on content, but no more stars for bedside manner.
I went to see Dr. Gordon this week based on the first 2 five-star reviews only.
Good:
- Easy to get an appointment
- No attempts to hawk her line of products displayed in a can't-miss-it way in every room
Bad:
- Those forms you spend time completing about your medical history, medications, etc.? Useless. She didn't look at them, so it didn't occur to her until I mentioned it that my old prescription may be aggravating my rash. I would've continued using it.
- Impatient when asked to name what she was prescribing and its side effects.
- I saw her for 2 things: a facial rash and getting a new acne Rx. I'm quick. No hemming n hawing n complaining. Still, the appointment ended abruptly midway:
Me: I'd like to ask you about--
Dr. G: Well! Let's talk about this in your follow up appointment!
Me: It's really quick. I just need to ask you 2 quick questions.
Dr. G: (heading for the door) You should make another apointment when you leave. Let's wait to talk about this when you come back. Okay? Alright.
Irked me that she got $195, and I saw her for no more than 10 minutes.
---------------------
Overall:
- You can't see her for more than one skin problem at a time, which I guess most patients don't have anyway.
- She knows her stuff, but--not surprisingly--the bottom line matters the most.
update:
I think I spoke too soon.... The meds did clear up my skin a bit but once I got a nasty side effect from one of the meds, I went to get a facial instead. I do have amazing skin right now, but it's not due to Dr. Gordon's prescription antibiotics, but due to the Flying Beauticians, go read that review!
previous 4-star-review
I went to see Dr. Gordon recently. The waiting room was full of products that she sells (obagi and more), so I was afraid that I was going to get suckered into buying stuff from her. Instead, we had a very professional meeting, where she listened to me, and sent me away with prescriptions and tons of samples...
My skin is definitely doing better with my new drugs, but only time will tell if the acne is gone for good...
One of my worries for my wedding day was my skin. I had thankfully made it through adolescence with nary a blemish only to get hit with a nasty case of adult onset acne. I had huge cysts all over my face. Unless you've experienced this, you don't know how it affects your confidence. Nothing worked. I thought my skin was forever wrecked. I found Dr. Gordon through a craigslist recommendation after a series of disappointing doctor visits. My profile picture is from my wedding day. Like I said on a Yelp message board, I'm too vain to post a "before" pic, but believe me - it shows what a miracle worker Dr. Gordon is!
I went to Dr. Gordon for a consultation and the experience was consistent with other bad reviews. It's not the worst experience of my life and I did not go back for service so I give her a 2. Her office is more selling-focused than helping-you-focused.
I have been a patient of Dr. Gordon's for over 8 years and have benefited from her expertise which continually incorporates new medicines and procedures. When I first visited her office, I had severe acne and with Dr. Gordon's help have finally experienced clear and beautiful skin for the last 5 years.
Dr. Gordon's office staff, who've been with her for many years, are the most professional, polite and efficient medical staff that I've experienced. Dr. Gordon and her staff run a very efficient office and rarely do I wait more than 5-8 minutes for my appointment.
If you are in the Mountain View/Sunnyvale area and need a dermatologist, I highly recommend Dr. Gordon.
I went to see Dr. Gordon for a scalp problem and I have experienced the most rushed appointment ever! Between greetings (which took less than 5 secs and sounded "forced") and the end of the appointment, I counted 3 mins. Seriously! She doesn't look at any of your history, or even sometimes look at you. In addition to that, she does NOT listen to you. I tried 3 times to talk and she would keep going and going and going. I left the place with the sense that she didn't care at all about my problem and my concerns/questions. I will never go back again, and will tell anybody I can to never visit her.
I saw Dr. Gordon in Feb 2007. Was extremely disappointed with my appointment. First off, she didn't see me until 15 minutes after my scheduled appointment, but for those 15 minutes she was busy chatting away with her receptionists about their Valentines Day plans. Then, when she did actually see me, she didn't probe much into my skin condition - I felt that I had to tell her as much detail as I could give as otherwise she wouldn't ask at all. Then, she prescribed me products that actually caused my skin condition to worsen greatly. The kicker of it all, was that she gave me wrong advice - she told me that since my skin was so sensitive, that I should apply the medication while my skin was still wet from cleansing. I later looked up this information and asked another dermatologist - the overwhelming response on this was that her advice was the opposite of what she should have advised. Not recommended.
