Vision Source Eyecare

I noticed that this business had not had any recent reviews, so I thought it may be helpful to add mine.

First off, I decided to go to Vision Source Eyecare because it was one of the few places in-network with my insurance (Ambetter by Home State Health). It was also one of the few places that was open later, so I could go after work (appointment time 4:50 PM).

Some of the previous reviews talk about hidden fees, but either I was lucky, or things have changed. I did ask them about what the cost breakdown would be with my insurance over the phone, prior to even scheduling my appointment. For me and my specific insurance plan, I paid $44 out-of-pocket for my glasses exam and contact lens exam (with fitting). This included the images they took of my retina/optic nerve.

Pros: Dr. John Burton seemed very knowledgeable and meticulous with my eye exam. Honestly, I felt like he was the best optometrist I've ever had (all my previous optometrists have been with LensCrafters). The staff were all very nice and accommodating as well. I couldn't decide if I wanted to stick with my biweekly contacts or go with the dailies, but I didn't feel pressured to make a quick decision or purchase through them. However, I will say that for a box of Acuvue Oasis for Astigmatism biweekly contacts, Vision Source Eyecare offers a better price ($50/box) than 1-800-Contacts.

Cons: This is a busy clinic, and I think that some may feel uncomfortable with the pace. But I found it efficient and didn't feel rushed. I felt I had the correct prescription at the end of my visit. Parking can be a bit of a headache, but I was able to find a spot pretty easily in the parking lot right next to Tannin Bar & Kitchen.

I have ordered contacts through Vision Source Eyecare, and I will be using them again for my eye care needs in the future!

I'm one of those people where getting regular check-ups can seems like a chore so I was really happy there was an eye care establishment in downtown KC so close to home. Dr. Bales is so kind and amenable. She even took time to answer questions that I had about my family's eyesight (definitely didn't have to do that). A the staff are really helpful and sweet.

Definitely my go-to spot now!

I was out of town in KC for a chiefs game an I broke my glasses I stopped by the morning before the game. They took care of my glasses quickly an had great customer service! Highly recommended!

I had an amazing experience here. They made me feel like a person, not just another patient. Christina Bashara, Dr. Bales & the other wonderful girl who's name I didn't catch, were so personable. I was coming off a less than stellar experience from another place that shall remainunnamed. Vision Source Crossroads is now my new home for all my eye care after this wonderful experience. Thank you

Sincerely,
Jeremy Handley

I absolutely love my new glasses. Christina Bashara really knows her stuff. She helped me pick out my frames. Vision Source Eyecare is the only place to get a eye exam and glass fitting/frame replacement. They have a wide variety of glasses to choose from as well as a state of the art eye retinal imaging machine. The tech-Brian was very knowledgable and professional. This group is top notch.

Since I am relatively new to the world of glasses and contacts, I can sometimes be a little bit anxious when it comes to my eyes. I am that patient that has a million and one questions. I was recommended to vision source by my insurance and chose this location due to how close to work it was and it had convenient parking. They have always gotten me in and out in record time and are always happy to answer any of my questions even when I call later with more questions. They are always extremely patient with me and Happy to help.

I recently decided to move from glasses to contact lenses and after getting fitted for my lenses and getting a great lenses on how to put them on and take them out, I called about ordering some boxes but new my insurance wouldn't cover everything. Vision Source actually took the time to email me a full price list of contacts in relation to my insurance and how I can order them to get the most out of my coverage for the rest of the year (a combo of dailies and monthlies). And when the inevitable happened as new contacts wearer and one of my lenses fell out a few days after getting my prescription, they happily gave me a fresh one so I wouldn't have to go about my day half blind and waste a pair of lenses.

The service and care vision Source has provided me has made me a life long patient. I won't go elsewhere

I decided to visit Vision Source Eyecare for my yearly vision check-up and contact lens prescription. I chose this location because it was close to my place of work and they allow for lunch-time appointments on certain days of the week.

I made my lunch-time appointment for several weeks in the future and got friendly reminders and a courtesy call as the appointment day drew closer.

The appointment was fast and easy. I checked into the location, filled out some paperwork, and was promptly seen by the optometrist with little to no wait. The exam lasted for about 30-45 minutes.

During the exam, I had expressed dissatisfaction with my old brand of contacts due to dryness at the end of the day and asked about her thoughts on Lasik. She offered to recommend a few surgeons to me, which I turned down. The optometrist also suggested a different brand of contacts, Bausch + Lomb, to try and provided me a sample pair. She informed me that if I didn't like this brand or was unsatisfied, don't open the boxes I order and I could bring the contacts back. I was given my prescription and an option to purchase my contacts. She also informed me of a rebate on these contacts. I decided to purchase the contacts with that offer and the assurances she provided me.

After trying out the contacts, I immediately experienced the same dryness of the contacts at the end of the day. I was discouraged and explored other options, namely Lasik, and decided to move away from contact lenses. I left the lenses I ordered unopened, did not submit the rebate, and kept the receipt so I could take them back.

I contacted Vision Source Eyecare to return my contacts and was shocked to find out that they did not actually take refunds on contacts even though it was within 30 days of my exam and ~14 days from when I received my contacts in the mail. There was a misunderstanding regarding what the optometrist said and what was meant. The policy was that I could bring the contacts back and switch it out for a different brand, not for a refund.

I was quite upset as that was not my understanding. However, after a few phone calls, the owner of Vision Source Eyecare gave me a call and informed me that he was working on revising the policy as this was not a situation they see very often. After a few days, he called me back and reassured me that he took a second look at their return policy and decided to make it more customer friendly to allow for flexibility when customers are unhappy with the product.

Although I was initially upset, I am now a very satisfied customer not only because the service they provided was top notch, but they were also willing to work with their customers to resolve any issues they may have. I will be coming back for my yearly check-ups and will be recommending to my friends, family, and co-workers because of their high quality of service.

Really great experience! Everyone was very nice and professional and the office was clean and modern.

I have had problems with contacts before (small eyes + bad blink reflex) but they were patient and worked with me for as long as it took to get it right. Can't say enough good things about them.

Bear with me as I explain this story, I promise it's going somewhere:

In mid-2016, I was downtown doing photography for a news organization of the Donald Trump rally and coinciding protest. I'll keep politics out of this, and make it short: while snapping some shots of attendees leaving the rally, one couple was apparently not happy about having their faces captured at the event, and the husband took a swing at me and my camera. I survived, but the camera did not, and I had some concerns about blurred vision afterward.

I ended up visiting Insight Eyecare (now renamed to Vision Source Eyecare) to get a check-up and make sure everything was A-OK. I had multiple eyes surgeries as a kid to correct esotropia, so I'm also quite familiar with ophthalmologists/optometrists. The check-up showed that everything was just fine, and I took advantage of the visit to adjust my prescription as well.

Unfortunately, the prescription was way, way off. I think they inverted the measurements, in fact, because I've tried on a substantial number of glasses in my life and never had my eyes spazz out that much before. I took the pair back to Insight's office for an inspection, and they confirmed the Rx was quite off. I was re-examined, the prescription adjusted, and.... same issue. Slightly less nauseated, but still totally unusable lenses.

I returned once again and was told that "my eyes might need to adjust to the new prescription for a few days". As any lifelong glasses wearer will know, your prescription changes quite frequently (especially in your teens), so I'm very familiar with what a "normal" amount of adjustment feels and looks like. This was a completely incorrect prescription, and wearing those glasses would have had substantial negative side effects on my vision as it fought to see through the wrong Rx.

Eventually, I just gave up and hand-fixed my old pair of glasses. I'm still wearing those to this day, and looking for a solid eye doc in the Crossroads/Downtown area once again. I'm just not sure how one can be *so* far off with the prescription; that's what has been so confusing to me. Maybe their equipment has issues?

Very mediocre. I just moved to the area, and I went to this eye doctor because of its convenient location. The staff was friendly, and the doctor seemed like a nice guy. But he seemed very rushed. I got a new prescription for both my glasses and my contacts, but both did not work. I ended up having to go to another eye doctor a month later to get my prescription corrected.

This place isn't terrible, but there are definitely better options in the area.