Infiniti Motor Sales Inc

 

2

44

Drew H.

Kaneohe, HI

6/25/2009

I have never really owned a car with a warranty before so maybe everyone's experience goes like mine did, but I doubt it.

I had been gone 8 months and come back to find my Infiniti G35 won't drive more then 5 miles per hour.  Mash on the gas and nothing but it will idle along in drive.  WTF right?  People were giving me the dirtiest looks like I was driving around like an asshole on purpose.  So forgetting I have a warranty I call a couple shops who all tell me 10-14 days to even look at it and no idea what the problem could be.

I call Infiniti Motor Sales to see what the deal is and get their Service Associate Todd said "Brah it's under warranty lemme take care of it".  That day my car got towed for free to the dealer, I got given a loaner for free, and they had diagnosed and fixed the problem (throttle actuator), within 24 hours and even took the time to fix a recall and detail the car.

I was literally blown away by the level of service and attentiveness of their staff.

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