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Categories: Hotels, Restaurants [Edit]
Neighborhood: The LoopRandolph/Wabash (Orange, Brown, Purple Express, Green, Pink)
Lake (Red)
"I really enjoyed staying here. This boutique hotel has all the amenities of a high-end chain, but also included a lot of neat little…" read more »
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The Hyatt Regency was perfect for our stay in the Windy City. You can't beat the location. Tons of convention people stay here, so be prepared for large groups of people walking around wearing name tags at all hours.
The room we stayed in had a great view of the river and Lake Michigan. We were surprised by a fireworks show out the window Saturday night. The decor was modern, yet comfortable.
If you are hungry or thirsty, there are plenty of options for food and drink in the hotel 24 hours a day. There's even a snack stand open all the time selling cappuccinos, pastries, picnic supplies, bulk candy, and cold drinks.
Check in at the front desk was easy, and we were assisted with automated check out when we departed. The concierge desk was helpful with directions, plus we were able to print our boarding passes from the computers set up there.
I only wish they had free wifi in the rooms. But other than that, the Hyatt Regency had everything we could possibly want in a downtown hotel.
I thought this was a decent hotel for a first time visit to Chicago. Like just with everyone else, you can get a pretty good rate via Priceline. Despite all the numerous conventions and events going on, they still need to fill up those vacant rooms. Of course if I had to choose on my next visit to the Windy City, I would choose another hotel just for a different experience.
Check-in was nice and easy. The lady helping us was pleasant enough. But before I could even request a bigger room or a nicer view, we were quickly handed the keys. They probably have a big red sign flashing in red on their computer screen saying "casual tourists, not corporate accounts." I asked if we could get access to the Regency Club for the free breakfast daily, that got shot down. Extra $75. No thanks.
Our room was no-frills, with a nice big view of an office building. Big flat screen TV and a comfortable bed, that's pretty much all we need. The walls are as thin as tissue paper, as you can hear people flushing the toilet, sneezing, or talking in the hallway. No fridge, no free Wi-Fi, or any other "luxury" amenities. Safe to say, I wouldn't pay anywhere near the standard rates listed on their website. Priceline prices, yeah it's about right. Maybe even a little less.
Of course, the biggest advantage with this hotel is the location. We stayed in the West tower, so the elevator conveniently spits you out to Wacker street and you're on your way. It's centrally located, so you can either go north to Magnificent Mile or south to the Loop, where there is Millenium Park, Willis Tower, Art Institute, etc. Plus, it's close to all the bus and train stations. Oh, and the workout room isn't too shabby either. Gotta work off all that deep dish pizza somehow.
Not the best Hyatt I've ever stayed at. It is at a good location, on the water and right by Michigan Ave but the rooms were not impressive at all. The bar and restaurant areas were really nice though, so that's a plus.
Random fact: the bar stretches across almost the entire length of the hotel and is the largest bar in Chicago.
* This place was outdated 10 years ago - and hasn't been updated since! *
I gave in and did something I usually don't do. I stayed at the main conference hotel for a conference. What was I thinking? I usually like getting away from the crowds and having a little space to take a break. But I remember last time I went to a conference in Chicago I hated walking around in the heat. So I gave in and stayed at the Hyatt.
While it was good to avoid the heat, the hotel itself is outdated and has fairly pathetic "service."
I got upgraded to the Regency Club level (ok, that was a good plus) which is supposed to be a slightly better room, better amenities, and access to a club that serves breakfast, snacks, evening apps, late night desserts, etc.
I got to my room and found the electronic safe didn't work. (One of the buttons was broken.) I also found that the desk chair had a broken arm. I called the "exceptional service" button that is supposed to take care of any guest needs. After waiting for about 7 minutes on hold (ugh) the woman said, "Oh, safes are security's issue. I'll connect you." So before I could tell her about the broken chair I was on hold with security. I finally got through and told them the safe had a single broken button, but it was the important one that locks the safe! He said he would send someone up right away.
While I was waiting I figured I'd call "exceptional service" and get the chair fixed too. After another 8 minutes on hold I got the agent and she said they would have someone come up and fix it.
Nobody showed up for either issue. I had to eventually leave, and when I got back later that night the safe was still not fixed, and neither was the chair. There was no message and no note. They ignored the issues. I called again and went through the same run-around. After 5 days at the hotel they never fixed the safe or the chair! Sheesh!
On the bright side, the Regency Club did have a nice view of the river and the lake (as did my room). The breakfast wasn't terrible in the club (they actually had a pretty good quality lox). I wish the bagels were fresher to match up to the lox though. But I digress.
I did appreciate they had ample bottles of water to drag around in the heat, as well as some nice fresh fruit (the plums and peaches were particularly good).
Overall I'm not sure I will ever stay in a conference hotel again! I will go back to my old conference strategy of finding a nice hotel nearby and enjoying the stay a bit more, while having a place to get away to as well during the craziness of the conference!
We were able to book a room for only $70 a night on Priceline. A four star hotel for the 2 star price, you can't beat it! The only reason I'm giving them four out of five stars is because the hallway smelled like urine, but thankfully our room didn't. They also charged another guest's stay (worth $500) onto my account, but It wasn't that big of a deal because they refunded my money back within 3 business days.
I loved how courteous and professional the concierges were. They were there to assist us with our every request. At first I was told that there would be a security deposit of $100 for the first night and $50 for any additional nights. When I checked-in, I was given the option to waive that fee, but only if I allowed them to locked all of the amenities that would cost- i.e., the refrigerator, cable channels, long distance calls, and wifi.
One thing I didn't really agree on was their parking. Coming from a suburban area, I was shocked at how much the city parking cost. So $48 per night sounded outrageous to me. After comparing the prices with other public parking garages, Hyatt's $48 came out to be the better deal. Unlike the other parking garages, the Hyatt offers unlimited in and out access, plus it's valet! It just benefited us more to park at the hotel because we were in and out the whole day,traveling to see the suburban neighborhoods of Chicago. Now if you plan on just parking your vehicle for a long period of time, there's a garage just three blocks south, the millennium park garage, that charges only $29 a night.
The Hyatt's location is perfect for first-time Chicago tourists like we were. We didn't even need to rent a vehicle for the first couple of days because everything we wanted to see was within walking distance. The best thing about their location, is that they're smack down in the middle of it all. Just a few blocks from the beginning of the Magnificent mile and boat tours, north of the parks, museums, Willis tower, and easy access to the express way.
I would highly recommend this hotel. Everyone will have a pleasant stay at the Hyatt, which will make your Chicago trip a more enjoyable one. We would definitely come and stay here again.
This hotel has its pluses and minuses.
For the minus; small to no counter space in the bathroom. The toilette is situated in such a manner that to flush it one must reach in an awkward manner. When the toilette seat is up, it rests agains the tissue paper. Odd.
I turned the air down when I arrived and then went out for a few hours. When I got back it was still warm. Called down (difficult to do, see below) and Juan arrived, saying he wished the hotel would give us a disclaimer. Their air system is not the type that blows air into the room, and it's silent. So no white noise. But he said they'd bring me a fan right away.
To call the operator, one dials zero as expected, but then one gets a stupid robot giving options; speak the name of the employee or department you wish to reach, or press zero for the operator. I already pressed zero! Odd.
After an hour I had not received my fan. I pressed the one touch button on the phone for exceptional stay. I was put on hold for over five minutes and then was disconnected. I dialed again and was spoken to after a minute. She had not heard that I requested a fan. It's been almost another 30 minutes. I want to go to bed, but I want a fan.
The ice machine is about 3 rooms down from mine, yet I can hear everyone getting ice. Annoying.
The pluses; great location, whether one wants to go to Navy Pier, Grant Park and the museums or the Magnivicent Mile, you are right there. The rooms are nice enough and the view is great.
I've been here before and will most likely have to stay here again. But if given the choice, I would prefer other places over this hotel. But then again, I'm just happy to be in Chicago and staying downtown for a change, as opposed to by the airport.
this place definitely need to be renovated. the radian cooling and heating system is not working as advertised.
the hotel is too crowded, therefore the service on the front desk is not desirable.
bed, and room was nice. stayed for a couple of months there.
This is a convention galore hotel. It's impersonal, but for $65/night with a view, I'm not complaining! I got lucky with the view. The spacious room was probably bigger than a studio rental in SF. The king size bed was so comfy that I actually ended up sleeping in until 11 am some days! The Hyatt is conveniently located near the El trains and buses, which makes it easy to get around. It neighbors many of the tourist's attractions: Millennium Park, Navy Pier. the Magnificent Mile, etc...
The Hyatt's lobby is beautifully laid out with a dining area encircle by a zen-like pond with delicately "spitting" waterfalls. You can watch t.v. while waiting or just relaxing on the many sofas and chairs. Their bar offers a stunning backdrop view of the city.
Once again, this is a hotel with lots of conventions so to get from point A to B, may take 10 mins, but the majority of all convention hotels are like that. The difference is that you get a lovely view on your way there.
Tip: Purchase the unlimited transit passes. DO NOT BRING YOUR CAR into Chicago. Chicago has one of the best public transit systems that I've experienced. Besides, it'll cost you at least $40 or more to park your car overnight at the hotels.
I'm in love with Chicago, will have to visit soon!
I booked this hotel on Priceline for only $70 per night, much better than the $219 that was posted on their website for the time we were staying. The hotel is a convention center, with a huge lobby and separate elevator banks depending on the floor you're at. It's located directly downtown, close to a myriad of amenities. As usual, hotel food is very expensive, so go outside to get a better price. And overall if you're going to stay in downtown Chicago, leave your car at home! It's extremely expensive to park there.
Overall, hotel and room were clean and we received quick service. I would highly recommend the Hyatt for a downtown Chicago stay.
I had some friends come visit me the weekend of my graduation. But I live in a box (more suitably known as a studio) so there merely wasn't enough room at my place. Enter the Hyatt.
I cannot complain when I was able to get it so cheap using Priceline. My friends had never been to Chicago, so the location was ideal, close to the Mag Mile, Millenium Park, all that touristy stuff they like to do...and it has a bar, so that was saving on cover to get into an overrated night spot.
All in all, it was a nice place. I think we'll look for another hotel next time, just to have experienced more than one.
The Hyatt is a nice hotel. The setup is a bit strange. We stayed in the west tower and we came to find most of the amenities in the east tower. So that was a minor inconvenience. Some of the amenities that were in the east tower that we used/ visited were the big bar, the bistro at 151, Stay Fit fitness center, J's Express, and the gift shop. Essentially all of the amenities we used. The room was nice. The only annoying thing about the room was the lighting. There was no centralized lighting. The staff was very nice and courteous.
Would we stay again? Probably not, because there are so many other nice hotels in Downtown Chicago that we have yet to try. By no means is this a knock of the Hyatt.
The mark of a great business establishment, especially a place like a hotel, can be found in the staff's ability not just to deliver great service, but also in the display of their problem-solving skills when it comes to customer service. Based on the outcome of the following story, I would choose the Hyatt as my place to stay every time I come into Chicago from now on.
I was working as a volunteer at an event on the Navy Pier, sponsored by the NPO I work for. Naturally, as a "volunteer employee", my hotel and travel accommodations were supposed to be taken care of once I followed the proper procedures for filling out paperwork and obtaining confirmation numbers.
The flight was fine, the trip from O'Hare (mostly) uneventful. But imagine my shock and surprise, when my partner and I arrived at the hotel and we were informed that THE ROOMS WEREN'T PAID FOR. NOW was the time that the event coordinator chose to tell me that we were expected to pay for the rooms in advance OURSELVES, to be reimbursed at a later date.
"Mortified" doesn't even begin to describe how I felt, especially since I didn't have a credit card that would cover the entire expense of the stay. At that moment, I was pretty much ready to haul it out of there and find the nearest Motel 6, Econolodge or Days Inn. But it was thanks to the quick and diplomatic thinking of Jennifer, the front desk rep, that the situation was made easier.
She advised me and the event coordinator about what to do (obviously, this was not the first time she'd had to deal with a problem like this.) Plus, in the meantime, she made sure we still got a room at least for the night, (with a SPECTACULAR 27th floor view of "The Loop".)
I won't bore you with the other details, but the situation was eventually resolved and we all lived (and slept and dined) happily ever after. Not only is the atrium of the Hyatt dazzling to behold (with probably the world's most interesting designer fountains), but the quality of the customer service didn't stop with Jennifer.
I think everyone there did an outstanding job, but personally, I think Jennifer deserves a raise. And the Hyatt deserves my future business, which they will most definitely have the next time we return to Chicago.
What more great things can I say about the City of Chicago? If you are looking for a scenic (right off of the Chicago River/Lake Michigan - - request the West Tower!) hotel with prime customer service, look no further. From the top to bottom, the staff demonstrates their goal to satisfy. If you have the means, I highly suggest the executive suites and access to the top floor lounge. Hyatt Regency is perfect for convention stays, tourist, business trips, or just a weekend get-a-way a half block off of the Magnificent Mile.
I can't say any negative about this hotel. See the reasons why;
1. Location is great. You are on Wacker Road and a block on Magnificent Mile.
2. There's a Corner Bakery close to the hotel for breakfast (1 block).
3. A minute walk to major bus stops.
4. There's BIG BAR!!! (see my other review).
5. Room deco is minimal - no fancy stuff but it's very clean.
6. Millenium Park (a block), The Loop (about 3 blocks), and shopping area is a block.
7. There's a 24 hour deli which is a plus.
Take note;
1. At first, I was disappointed because of the location. I wanted it to be noisy, crowded and a touristy area - maybe close to small restaurants etc. (Stay at The Loop Area or Magnificent Mile area if you prefer it that way). But it was a good decision after all. Wacker Road is a major road and it's very convenient when you are a tourist (bus stops). There's a BIG BAR open at night in the hotel and it's always crowded. I mean crowded until 2am everyday even on weekdays!
2. No free breakfast and internet. Complimentary coffee and tea though.
3. Employees are great and helpful.
4. Hotel lobby is not boutique style - it's actually convention/airport like atmosphere. Always crowded and noisy (lobby only) - the way I like.
5. Ok, just one thing... if people are talking on the hallway, it echoes to your room - I think it's an acoustical thing. It happens when we arrived there at about 10am. We usually go out at 10am so no problem at all. At night, nice and quiet.
Yes, I recommend this place.
I've got nothing bad to say about this hotel. Stayed here on Sunday for just 1 night, the bed was very comfy and the view from the 30 Fl was pretty sweet.
I'd agree with some comments about the check-in, not the easiest process, they seem to ignore you and then have some dude come up to you (kinda creepy) from behind and ask if everything is cool.
Other than that, the stay was fine, the Big Bar downstairs is not a bad place to get some drinks at the end of the night as well.
Eh, I received a great deal for $80 a night so really I can't complain. I don't think I would stay again unless I received the same deal. The rooms seems small and so dark. No pool, which in the summer would have been nice. I did however meet a ton of people in for a Cubs game and Military. It is pretty lively in the morning and night. Easy access to Michigan Avenue and to pretty much every bus route.
the best rooms are in the west tower. We got hooked up with a jr suite in the west tower which is way better than the east tower where we stayed in the beginning of our trip. Huge suite and everyone was super nice. The location is about 2-3 blocks from everything but it's a nice walk along the water on your way back.
The Hyatt Regency Chicago is a decent hotel. You can usually get a room for around $80 (or sometimes even less) a night on Priceline which is not too shabby for a downtown hotel. Just be warned: if you book on Priceline you will more than likely end up with a room with no view that is probably next to the ice machine. But hey, for $80 a night I am not going to complain.
For some reason, not all of the rooms have hair dryers in them. Not cool when it is freezing outside and you don't want your hair turning into an icicle.
Muy kick ass place.
I used to come here for SoxFest. Rooms were well laid out and decently priced.
It's a shame the sox left here for the Palmer House.
I booked on Hotwire for $80/night, and for that price I don't think one could do much better.
We lucked out and were on the 33rd floor with a great view out the window. The room is oddly laid out, with a desk facing away from the window along the back of the bed - unconventional, but a cool way to create two spaces in a small-ish downtown hotel room.
Didn't have any issues with cleanliness like some people report. Yeah, $13 for internet is a drag, but if I'm staying in a 4-star hotel right downtown, that's kind of to be expected.
Dump.
This is the most feared type of downtown lodging on earth: the convention hotel.
It's actually just fine if you're looking to encounter wild packs of dry humping, married business men in town for the Dunder Mifflin paper expo. But if you're not, you may want to steer clear of this place. I accidentally stayed (well, entered the room and left) here after booking on Hotwire and our room looked and smelled like Amy Winehouse just checked out of it. I should note, however, that the valet and bellmen were friendly and professional.
The irony is that it's just as expensive as the nearby Conrad (Hilton family) or Intercontinental which are great places to stay.
Another incredible pain in the ass was check in. Two front desk people were chatting, another was behind the counter and yet they insisted I use the kiosk to check in. It was a pain to say the least. Then when we came back downstairs to checkout they seemed really offended by it and were pretty rude about it all.
Very nice hotel, the rooms are well laid out and the furnishings are nice. The lobby area is amazing, plenty of space to relax and walk around. The only drawback (for me) was the lack of free wireless internet. It cost ~ $13 a day to be able to use it in your room. I would definitely stay here again.
This may very well be the McDonald's of hotels, but staying here is like getting your happy meal from Ronald McDonald himself and finding an extra McNugget! I pricelined a room for 90 bucks for relatives coming to town. Like a reviewer below, we checked in using the handy self check-in machine and little did I know I would end up in a 3rd floor room looking straight at an air-vent covered roof. I think it was a janitor's closet or an excess furniture storage facility. The room had no light, no wallpaper, high, water-spotted ceilings, and the furniture was crammed any way it would fit. No good, I said.
I made a quick call to get a room change and ended movin' on up to the east side- literally. I was given a new room on the 29th floor with a dazzling view of the Chicago River and Lake Michigan. The front desk clerk who gave me my new keys, Moji, couldn't have been more pleasant. Plus, the Hyatt is perfect for out of town guests as it equidistant between Millennium Park and the Mag Mile. Hurray for the Hyatt!
5 Stars for the courtesy sample size lotion they give you in the bathroom. Citrus Lavender. Of course I took it with me and I always get complements on its smell...then I have to break the news that I 'stole' it from the Hyatt downtown.
All in all, the bedrooms are comfortable and clean. The hotel is in a good Central location, and they have a flipping club on the main level. I'm not a clubbin' girl normally, but Hard drive is pretty fun if you're in the mood to spend a lot of cash.
I got this room off of priceline for $80. It was right on Michigan, which I loved. Yes it is a convention hotel but it was still pretty inside, with lots at your fingertips, including on site restaurants, coffee shops and souvenier shops.
The staff was all incredibly helpful and very nice. WE called down to them for recommendations about 4-5 times and had great ideas each time...
The room was very clean and very nice, high thread count linens and plush towels.
They even helped my boy plan a romantic little setup in the room for me (rose petals, a vase of tulips, wine and chocolate covered strawberries)!
We got a room at the end of the hallway, which was nice as well. the only downside was that I could hear the VERY loud girls across the hall all night.
I wouldn't normally give a giant, convention-crazed mega hotel a 5 star review, but the Regency Hyatt gets one and here is why:
So in order to get to the incredibly small regional airport that services my hometown - I must inevitably fly through one of 4 cities: Dallas, Cincinnati, Atlanta or Chicago.
I try to avoid Chicago at all costs. O'Hare is a nightmare and something ALWAYS goes wrong when I fly through. Well this trip was no different.
One canceled flight later, I was on my way to the Regency Hyatt in the Loop - I mean, come on, I'm not going to stay at the airport. I got the room at an absolute steal on Priceline (the airlines don't pay for anything nowadays - but that is another review).
When I arrived I was dubious to say the least. This place is huge - frickin HUGE. I prefer the boutique route, but whatever it was cheap and I was only going to be there one night.
As I checked in, I made small talk with the desk attendant, Gabrielle. I was just talking about my flight being canceled and the nightmare of getting downtown on public transportation because of construction, etc. Not really bitching - just talking. Well - the fabulous Gabrielle - informed me that she was upgrading me to a suite and then proceeded to give me a voucher for free room service and 2 free drinks in the bar!
I told her that was absolutely not necessary, but she insisted. The suite was phenomenal with a beautiful view of the river on one side and the lake on the other - did I mention it was a corner suite? :)
That is really some amazing service. Next time I'm in Chicago, I will stay again. thanks, Gabrielle!
The hotel room was big and comfortable. The beds were incredibly comfortable. I always fell asleep as soon as my head hit the pillow. Great view of lake Michigan. The service was wonderful and the concierge people were very knowledgeable and friendly.
Also, it was nice knowing that there was always a line of cabs waiting right out front in case you needed to go somewhere in a hurry.
Only downside is there's no free wifi.
One of my closest friends was visiting and stayed at this hotel. I ended up drinking a little (or a lot) too much and crashed here for the night. I think this is a great hotel for families visiting Chicago. It's not trendy or hip, but the lobby of the hotel is grand and a great presentation.
Plenty of snack and food options in the lobby area... I almost felt like I was attending a convention as I walked through the lobby in my party dress and fancy shoes.
The rooms are very comfortable. They are pretty standard and a bit boring, but have great views of the city. The bath amenities are nothing special. The bed is SUPER comfortable.
For a standard size room, it was pretty big. There was a little sofa and a chair. The television was huge.
I've been to this Hyatt twice since moving to the city. The first time was last summer: I'd scored a room for my mom (she was visiting me for my b-day) for only $100 on hotwire during the first week of June. I was really looking forward to hanging out at the hotel with my mom and just absorbing the atmosphere there. Unfortunately for my mom, my dad was being an idiot that weekend, so she couldn't make it for the night. She told me I could have the room and then called them to let them know I'd be taking over the reservation. They were really nice about it and didn't give me any hassle. One of my friends was in town early to visit and so we both ended up taking the room (neener to my bf, who didn't get to come). My mom was really nice and let us order a glass of wine (each) close to midnight (which would begin my 23rd birthday). I took it as a good sign when our total came out to $23 and some change. We had a wonderful time dancing around our room celebrating my birthday. The room was really nice and we both enjoyed the iHome they provide. Did I mention the view of the river was fantastic? A wonderful start to my 23rd year of life.
My second experience was last fall when my best friend chose the Hyatt to spend her bachelorette party night at. Upon my arrival I was hassled by a rude member of the concierge because I couldn't remember the bride's room number and they wouldn't give it to me because I "wasn't on the list" of the room guests. Not really a big deal-I know they're not supposed to give out room numbers anymore. So I stood there for a few minutes while I waited for a response text from the matron of honor. I got it, announced to her the room number and a "thanks for nothing!" (rude, I know, but so was she), and I was up the elevator, lickety-split. The room was the same as the one I'd shared with my friend for my b-day back in the summer-double bed with an iHome. I got there early and in order to commemorate the occasion (bachelorette party), they actually sent us (free of charge) a bottle of champagne, 4 chocolate covered strawberries, and some chocolate covered biscuits. Score! It was so nice of them. We had a nice night there. Hung out in the cool bar after getting back from the festivities, walked around the hotel, and finally went to bed around 3am.
Definitely a classy hotel. I'll stay there again sometime for sure.
I had a fine experience. Service and staff were all wonderful. Price was great (thanks to priceline). View was great. Room decor was a-ok.
ONLY downside: walls are pretty thin and our next-door neighbor decided to sing, and I mean SING, at six in the morning.
We paid 250 a night for a 2 double bed room.
Pros:
1. The pillows rule
2. Concierge is fast and they treat you like a rock start
3. Flat screen TV, tons of AC
4. Clean sheet, downy comforters, softest pillows
Cons:
1. No free WIFI
2. No roll away beds
3. Shampoo kinda sucks
4. They charge for everything along the way
All in all, Hotels rule, but it's not really my style. I prefer the couch or the floor. I actually slept on the floor at the Hyatt. You don't have to tip the bell boy, the taxi man, the cleaning lady....blah blah blah.
Got this room on priceline for ~80 a night. The bed was comfy, and the location was great (well public transport was like 4 blocks but I'm just being picky on that one..).
I used a machine to checkin instead of checking in with a person (to avoid a long line). The machine gave me a room on the lowest floor with 0 view that was a handicap room. Seriously it had to be the worst room in the place. I realize it's my fault for using the machine... but seriously.... anyways, note to self avoid the checkin machines in the future.
Check in was a nightmare and so was check out. They also "misplaced my car" it was eventually located after a half hour and then tried to charge me double. Along with attempting to charge me for everything in the mini fridge. I guess if you bump it or something you get charged. I got all that removed but still.
Stayed here for a convention over Valentine's weekend. I was chaperoning a group of 40 students and I was anticipating a hassel at check in, but it went pretty smoothly. No free internet anywhere in the place, but the rooms were comfortable and everything seemed new. I noticed a charge to my credit card for around $13 that I didn't make (I think for internet service) and I was on hold for 10 minutes with accounting before I hung up. Services for the conference were excellent, but not the best customer service-wise for guests. Too much bleach on the towels too, I thought I was going to faint from the smell
I really enjoy staying at this hotel. I have stayed there 4 times in the months of March and April. Never had a problem with anything. They even upgraded me to the 33rd floor this last time I was there because I made a comment about the high school kids running around and I didn't want to hear them. Everyone is super friendly and helpful. They always make sure you have been taken care of. The room service is great too. I love the grilled cheese and fries. :) Great meal and not highly priced because its on the kids meal. It really has been my home away from home.
Location, location, location and that's about it. If you want somewhere that is in the middle of chi-town, this hotel is excellent for that. I stay there just last week and it was nice that it was in the center of Chi-town but the hotel itself was a little run down. My facet in the sink & bathtub leaked and the walls were so thin that we could hear the neighbors whole conversation. It was crowd too. Parking is $48 per night and internet is $13 per night. Oh and don't use the mini-fridge. They'll charge you $25 for using it.
Its good to be king, and this hotel is king in Chicago. Its the largest Hyatt in the world and also the flagship of the company which it has over 2100 rooms and 228,000 sq feet of meeting space. Which really means lots of people here all under this roof. And then when you factor in the Big Bar....as well as the 151 bar in the atrium lobby....well its a big party. When I arrived at the hotel on Friday night, it was bumpin' with holiday party goers everywhere. Everytime I have stayed here, people are wanting to talk in the elevator, in the gym, in the bar... lots of socializing let's say. Also, last call is 3am. You do the math, but its pretty entertaining to say the least.
Don't forget to use the Illinois Center which is the ground level pedway that had a Cosi, sushi, salon, mail store, Dunkin and so much more....and you don't have to walk outside in the 20 degree chill.
My accomodation arrangements become nonexistent while i was waiting for my luggage at the airport. (a friend completely flaked on me). I called home and my husband booked a room through Travelocity at the Hyatt. I showed up, probably looking a little stressed, dishelved, beaten and the front desk guy was really pleasant and upgraded my room to the Club level - you need your room card to get to these floors. I felt special, instantly. And things just got better. The service at the restaurant was great. There was loud noises coming from the next door room, - marching music and a phone ringing, seemed liked they were timed to go off every 5 minutes, so i called the front desk and someone took care of it by the time i went to sleep. Everywhere i went, to ask questions, to buy a snack, room service, everyone was superb! And my room was super comfortable as well. Thanks for ending my horrific day on such a positive note.
It is interesting that my room was on the 33rd floor as well!
I had a freebie night to use up at a Hyatt location that expired at the end of February. So I booked the Hyatt Chicago and also requested some upgrades. I got the upgrades, which were the Regency Club and an Executive Suite. The suite was very nice (2 plasma TV's and a nice sofa and chairs). The roll-away bed was delivered promptly. The suite was very clean and nicely decorated. Checkin was very smooth. The Regency Club was a really great deal. For $20, we got a continental breakfast, appetizers during the afternoon, all the espresso I could drink and pop that the boys could drink. It was well worth it. I'll be coming back.
I've stayed and worked here many times as I work in the convention biz. This Hyatt has improved with… Read more »
I forgot to review the hotel we stayed at recently (October 2007) during our trip to Chicago for a conference. I remembered to review our horrible dining experience at one of the restaurants here (see http://www.yelp.com/bi...) -- but neglected to review our stay in one of the rooms.
We stayed for a few nights - check in was fine. The lady was training someone, but everything was fast and efficient. The only negative was that we reserved a king size bed, but the only room left with one was one equipped for wheelchairs. She asked if that would be OK, and in my haste, I said sure. I shouldn't have. The room was horrible.
The negatives piled up. First of all, the shower. That was the worst aspect of the room. The showerhead was "removable", attached to a bar where it could slide up and down - to adjust height I suppose. The problem here is that it would slide down on it's own... so if I wanted to clean my lower half and not my upper half it would have been great. Or if I was three feet tall. So I was constantly readjusting the shower. Not to mention the shower never felt that clean (paint peeling and water damage... and a few bugs). Oh, and it was like a tub with no sides. Secondly, there was no counter in the bathroom - so there was nowhere to put any of your stuff. At all. I actually took a luggage rack, placed towels over the straps, and put my bathroom bag on it. Ridiculous.
Another annoying factor was the door - it was configured so when you opened it, it stayed open... for way too long. It would have been fine if there was an optional button to operate the door (for a wheelchair), but it was sort of power operated so no matter what it stayed open for at least 10 or 15 seconds after you enter. So the entire floor can essentially see in your room for that long. So you kind of stand there awkwardly and wait for the door to close before proceeding.
The positive for the room was the bed. It was wonderful. One of the only hotel room beds where I wake up not aching. OK, perhaps the only one I can remember where I didn't wake up aching. So that's a big plus. I guess the location was too, but it was awfully far away from the convention center. Lobby was meh and the food options not great (especially if you want to eat healthy), room service or anything like renting a movie was grossly expensive (even for a hotel). Probably wouldn't stay there again, but hey - bed was nice and the corporation paid - can't beat that.
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