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Holiday Inn Rosslyn Westpark Hotel
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Wheelchair Accessible:
- Yes
- Outdoor Seating:
- No
- Alcohol:
- Full Bar
3 reviews for Holiday Inn Rosslyn Westpark Hotel
I stayed this hotel twice so far. This hotel is very old. Also the furniture and a carpet in a room is very old. It is very gloomy. The TV is not a flat LCD either.
However this hotel is located in a good location. It is very close to Metro, walking distance to GT, restaurants, and coffee shops. Also the parking is free. Most hotels in a big city charge parking a car but this hotel is free.
I would not stay this hotel again.
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This review is for the event/catering services only.
If you are ever in need of hosting an event for large parties (100+ people), I do NOT recommend this Holiday Inn unless you enjoy constant headaches. Here was my experience:
Three years ago, my parents hosted their 25th anniversary in the HI's ballroom. For all I know, things went smoothly. So when I passed the bar, my parents decided to throw me a party in the HI ballroom.
PROBLEM #1. After my parents paid their 10% deposit to book the ballroom (and had already sent out all the invitations), the sales staff just happened to double book the day we had selected. To appease my parents, the sales staff offered them 2 free suites and rental of the rooftop Vantage Point restaurant for the same price as the ballroom.
Sounds like a good deal, right? Wrong!
PROBLEM 2. The sales rep assured my dad he could downgrade one of the suites to two double-occupancy rooms. When he tried to do that the night of the event, they refused to do so and made him pay for a third room.
PROBLEM #3. Despite the marvelous view, the restaurant is smaller than the ballroom, resulting in not enough room for a dancing floor and for cramped spaced for the round tables my parents wanted.
PROBLEM #4. My parents specifically asked for round tables. The hotel gave them long rectangular ones. When they complained, the sales staff threw in my parents face that they were getting the restaurant @ a huge discount. Um, I'm sorry. If you guys hadn't fu&*ed up to being with, we wouldn't even have had a problem.
PROBLEM #5. My parents didn't decide until 8 days before the party how they would handle the drink situation. They finally decided on ordering 1 carafe of wine for each table, and distributing drink tickets to guests to redeem 1 free drink per ticket.
Green tickets = soda; Yellow tickets = alcohol. They agreed to hire a bartender for 3 hours @ $30/hour (from 6 p.m. to 9 p.m.). If a guest had no ticket, they had to pay cash.
Now, the sales staff assured my parents that the tickets would be tallied at the end of the 3 hours to calculate the drink total.
My parents gave out approximately 65 green tickets and 65 yellow tickets.
So what happened? After the party, the hotel claimed that they received 12 green tickets (for soda) and 157 YELLOW TICKETS for alcohol. That is just freakin' impossible -- unless the bartender was either letting people use green tickets for alcohol or giving free drinks without tickets.
Seriously. How do you get 157 alcohol orders when only 65 yellow tickets were distributed?
When we asked to see the tickets submitted by our guests, the hotel staff said they threw them away. Well how freaking convenient is that? Not only that, they claimed they NEVER keep tickets unless the guests asked them to beforehand. But it had been the understanding that the tickets would be tallied...
Not only that, but the bartender stayed past the contracted 3 hours and was serving drinks until 11 p.m. or midnight, even though he was supposed to have closed the bar at 9 p.m. I have no doubt in my mind that these drinks were unjustly charged to my parents.
When we brought this up, the sales staff had the gall to say that we were responsible for telling our guests when not to use tickets. I asked them if it also was our responsibility to monitor their employees (i.e. the bartender staying past the contracted period).
Not only that, but they charged more for the drinks than what they had advertised, e.g., $7.25 per beer, when they gave us a handout that domestic beer would be $4.25/bottle and imported would be $5.25/bottle.
Last, but not least, the sales rep claimed that the bartenders only gave out drinks with the appropriate ticket. That is B.S. b/c we have attendees who can attest that they got free drinks without giving a ticket, or getting alcoholic drinks using green tickets.
PROBLEM #6. When dinner was served, despite the fact that every guest had a ticket stating which entree they ordered (chicken, salmon, or prime rib), the wait staff gave people an entree they did NOT order, thus resulting in a shortage of food and the hotel running out of entrees for the people who ordered them. More specifically, people who ordered prime rib got salmon, thus resulting in a shortage of salmon and causing the hotel to rush to cook more salmon.
The resulting salmon dishes were "funky," according to one of my guests.
PROBLEM #7. Of the 11 guests who ordered the chicken, at least 4 of them became ill (vomiting, upset stomach, or diarrhea).
PROBLEM #8. To add insult upon injury, they charged us the wrong prices for our meals.
BOTTOM LINE = the staff here is shady and they have no word of honor whatsoever. Even when they make mistakes, they get defensive and try to twist things to make it the fault of the customer. AVOID THIS PLACE AT ALL COSTS.
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Ok - I'll be fair. I won't bottom them out since I don't know what their rooms look like - so I'll stick to rating the catering. However, they're not getting anything higher than two stars right now based on their catering.
I went to an annual holiday party there and was absolutely shocked. Beer selection was minimal (Bud Light, Miller Light, and Heineken) and the cocktail selection was a bunch of cheap looking liquors that I never have seen before.
Not only that, instead of serving things on plates, they had a buffet style dinner that reminded me of an upscale high school cafeteria menu. Not impressive. Granted, I understand that the coordinator probably had the option and selected that to cut down on costs - but man, if that's the case:
1. Don't be stingy on the roast beast.
2. Don't have your vegetables taste like they were canned. Yeah, yeah, I'm a spoiled little brat.
3. Don't leave pitchers of water on the table that look like they came from pizza hut. I mean, seriously - the pitchers in my aunt's country restaurant look better than that. And she's in the backwoods of Tennessee.
Anyway, I wasn't impressed - AT ALL. Especially not for $42 a head. If we end up doing that again next year, I sure as hell won't let that go in that place!
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