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Hobby Lobby Creative Center
- Hours:
Mon-Sat 9 am - 8 pm
- Price Range:
-
$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
8 reviews for Hobby Lobby Creative Center
8 reviews in English
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Review from Margaret G.
Near West Side, Chicago, IL
12/23/2011 1 Check-in Here
Bad customer service....few employees....messy store....blahblahblah
The reason I come back, even with the same complaints as my fellow yelpers are the prices. The main items I buy at Hobby Lobby are scrap booking supplies. The stickers and embellishments are unbeatably priced! Along with stamps and ink pads. I am able to put up with the little headaches at this store to save some bucks on each item Im purchasing. As for the hours, I respect that they give their employees Sundays off and close the store. They must be doing something right because each time Ive visited the store is packed. -
Review from jenn c.
10/17/2011
OK, as for the creative center and finding the items needed for your project or just purely decorating, I've been quite happy that most always I can find what I need here. As for the customer service, its below par. And give yourself about an additional 10-15 minutes just for checking out because for some reason the lines are sooooo slow! I've never had a situation where it was an in and out shopping stop. I do love the fact that they always have sales, but personally the sales prices should be the regular prices.
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Review from Sara E.
Elk Grove Village, IL
1/2/2011
The first time I walked into Hobby Lobby, I was in love. I'm a HUGE crafter at heart, and this place has everything I need at fantastic prices! Their scrapbooking section is AMAZING, and if you keep your eyes open for deals, you can stock up on all the scrapbooking essentials at a great price, like I did!
So, why 2 stars? Probably the reason everyone else has given them low ratings.... Their customer service is POOR! I can't even tell you how many "hobby lobby runs" I've made in the past 6 months, and how very few words any of their employees have ever said to me. Probably could count them on 1 hand. Their hours are a HUGE drag (they close at 8), so I always have to go in the morning before work, which tends to be a "busier" time. I say "busier" because it takes at LEAST 15 minutes to get checked out... Since they aren't open on Sundays, I always have to plan accordingly when I have a crafting project.
It's just one of those places where I feel like, I, the customer, have to work with them... No cashier has ever said "thank you" after they rang me up, which wouldn't bother me so much if they weren't so cold to begin with. Their inconvenient hours are irritating for a busy person like myself. And finally, when you bring your items up for check-out, you have to really weigh your options as to which line to enter, because you might get stuck behind someone who's returning 20 items, costing you 30 minutes of your morning.
Hobby Lobby I realllly want to love, LOVE you, but I just can't. -
Review from Gloria L.
Westmont, IL
7/11/2011
This store is obviously not known well for its customer service but I heard it sort of sucks to work there. I honestly don't really ever find the need to interact much with the staff other than to point me in the right directions sometimes but even then I usually like wandering. The store is pretty huge and there are always great deals. I always get picture frames from here (they're always 50% list price) and pretty much every other week on their website that have a coupon for 40% off a single item that you can print out and use in store and on alternating weeks they have coupons for other specific items in store. Every time I come to the store I can always find something else I want to buy. All in all, it's not a bad store, their customer service could probably use a huge improvement, but that won't stop me from shopping here. It's conveniently located and there are always bargains.
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Review from Kitty K.
Hinsdale, IL
8/22/2009
An update: Most of my review below still stands. However, I must give kudos to one employee, Dee Dee, for wonderful follow-up. I'd ordered an item that was out of stock for several weeks. She was excellent in following up on my order, and called several times to advise me on its status. It eventually arrived, and she ensured I received me item. Good job, Dee Dee! Wish everyone at Hobby Lobby were like you!
You are about to enter another dimension: You walk in the door, and see signs posted that advise that Hobby Lobby is closed on Sundays to give their employees time for relaxation and "worship." The place is loaded with all kinds of fun things at great prices. Okay, this is somewhat pleasant, if don't mind listening to the smarmy new-age versions of hymns playing in the background.
Then, you notice: Nobody works here! There is no service to be had at all! I dunno. Maybe they're all out worshiping. You see huge lines at the cash register stations, and out of about five stations, only one is open. And that's the lane that also accepts returns, so you invariably have someone returning a $1.49 item, arguing with the lone sales clerk.
You want to have some fabric cut. You ring the antiquated "ring for service" push-button bell. Nobody hears you. You ring again, and again. You feel you have entered the Twilight Zone. You walk away in frustration. You look for something in the many ill-organized aisles. All you see are other shoppers. Employees? Play that Twilight Zone music again.
This place could be so much better if it actually had employees. -
Review from Steven M.
9/2/2010
I went for the sales and it turned out not to be a bargain. Bought some paint brushes and a mat board. The lady in front of me must have pissed off the cashier because she was throwing the stuff into the bag. So when I get home I realize that the paint brushes escaped thru the hole the cashier made when she was having her fit. I sent a note from their website and they responded with, Thanks for letting us know and please continue shopping with us. F*%#@ YOU very much and please continue watching me shop somewhere else!
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Review from Brooke H.
8/5/2010 1 Check-in Here
other then the kick ass sale on paint brushes (50% off all of them) - i was not impressed. First off, the store was a mess. I needed help with something and i never actually found anyone to help me and so i decided to hike back up to the front of the store to ask a cashier (since they seemed to be the only ones working) and they were annoyed that i interrupted there little socializing session, oh SORRY! anyway eventually they finished gabbing and one person helped me. then the service was SLOW at the registers. When the manager saw the epic line forming she stopped socializing again to assign her gossip partner to a register. The girl could not have possibly taken any slower time getting to her register and when she got there she was slower then the girl who's line i was in.
The cashier (while really slow) was at least pretty nice, unlike het chatty counterparts (who sounded like they were just complaining the whole time)
The price is right but the service is wrong.
meh. -
Review from Michelle I.
Bolingbrook, IL
7/8/2007
I love this store for cute, inexpensive home decorative items. They have a lot of items that you would find at some expensive accessories store. I believe they are a Christian run company so they are closed on Sunday. Which I think is pure suicide for their business. it seems like that is the day that I always find myself wanting to go there, probably along with everyone else! They have the old fashioned registers that they have to key everything in separately, which takes forever!! I waited in line for 15 minutes last time to return something to only be told that they only did returns at the other register. I almost flipped! It would have been nice if that was marked! I had to go wait for another 10 minutes at the other register since I had to now go to the back of the long line! They need to get into this century and open on Sunday. They would certainly make more money that way!
