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Hilton Times Square
Rating Details »
Neighborhoods: Fashion District, Theater District
234 W 42nd St
(between 7th Ave & 8th Ave)
New York, NY 10036
(212) 840-8222
234 W 42nd St
(between 7th Ave & 8th Ave)
New York, NY 10036
(212) 840-8222
- Nearest Transit:
-
Times Square-42nd St (1, 2, 3, S, 7, N, Q, R, W, A, C, E)
42nd St-5th Ave-6th Ave (7, B, D, F, V)
- Price Range:
-
$$$
21 reviews for Hilton Times Square
This was my first time staying here on a business trip, so I had a different perspective.
The rooms are large by NYC standards. And, because the hotel is on the upper floors, it's surprisingly quiet, which is saying something given the 42nd Street location.
Everything is very clean and well kept. Yes, the fitness center is small-ish, but it's maintained very well and open 24 hours.
The bar area is great, wonderful views of Times Square and midtown looking North. The bartenders act a bit jaded - maybe that's what happens when you serve tourists for too many years.
Tip: have taxi drivers take you to the 41st Street entrance (well marked by the large lighted clock) - trust me, you do not want to be dumped onto 42nd Street.
I picked this hotel since I was taking my best friend to NYC to see the premier of Harry Potter. I figured with its location, Hilton Brand name, and my status with Hilton it would be a great experience. The location is great - right in the heart of Times Square. You can and should be able to walk everywhere! ((I Love Walking)). The views are okay. Its a bit of a hassle as you have to take an elevator from the ground floor to the 14th or so to connect to an elevator to the guest rooms. Makes going in and out a hassle. The rates are high - expected for NYC, so keep that in mind.
The staff was good. Nothing great or stellar. I tried to make special requests prior to arrival and it was no easy. Sort of surprised. They should have been able to. The room was ok - small by my standards. The gym was terrible. Do not go there for that.
The breakfast in the morning was a buffet but really had a bad selection and the items were not as fresh as could be. We had some trouble with a movie one afternoon which they quickly fixed.
There are probably better hotels in the area with superior service. It was good though, but if service is your thing you will probably not be too impressed here.
Kinda hard to find in the all the hustle and bustle of NYC, after circling Times Sq for 15 min., we finally found the spot for valet parking. Coming from their valet parking entrance, we weren't impressed. It reminded me of an airport luggage claim where you see people pickup their stuff and leave. The decor was OK, but not Hilton luxury, as some would come to expect.
Once we were whisked upstairs to the lounge/bar area, we found nicely dressed yuppies sipping their fancy Chardonnays and Whiskeys. We sat in the bar and ordered a salad and some random sandwich. The meal was kinda pricey $70+ for a table of three (2 of us just ate though).
Our room wasn't anything to brag about. Though, we did have a killer view of Times Square.
Overall, after paying about $250 for one-night's stay and salvation from the freezing NYC blizzard of 2005, I would have to say that Hilton Times Sq was "sufficient."
I usually like staying at the Hilton when I travel for business. But this place is alright. It is at a convenient location, right in Times square. The rooms are average with minimal amenities.
The service is poor. The staff members at the front desk are very impolite and don't care about guests' needs. During my stay when I casually mentioned to the guy at front desk about the lack of space in the refrigerator, he rudely said "It is not for your storage".
We had a great experience in this Hilton and we would definitely stay again if we ever get the opportunity. Opening the windows reminded me of that feeling you get when you are in Las Vegas at 3am. You see all the lights and want to run somewhere just to get in on some action! In NYC, this same feeling exists and the Hilton offers you the chance to be in the middle of Times Square.
We loved easy access to everything we wanted to see in this area of NYC and really, with a comfortable stay and good staff, we felt welcome and appreciated. The bar was outstanding and we had some amazing raspberry mojitos!
In the morning, a breakfast was served that consisted of things even my kids eat, so all in all, we loved this place!
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The hotel is well marked, if you look for the clock. This is the front door, which you will never see again, if you park in their garage and then use taxi service during your stay. Then it is a back alley and you are dropped off in the parking garage area and walk through this to the back door and then along a hallway past meeting rooms.
Once you do get to the beautiful and huge lobby, you feel like you are starting to get what you paid for. Too bad they do not have you walking past the restaurants and lounges or we may have utilized them. As usual, I make reservations for dining, before I arrive in a city. Why do I do this?
Our "room" was 3-4 room suite, I do believe we were on the top floor, if not it was close. You walked into a foyer, then you had a kitchenette with a full size fridge, and a wet bar and an eating area, which was open to the next area, which had a pull out sofa, stuffed chairs, coffee and end tables and a huge Armoire that encased an entertainment center. Then you walked to the side which was closed with huge french doors that opened into a huge bedroom, with the largest king bed I have ever seen. Oh and this had a sitting area with another Armoire. Both the bedroom and the previous sitting room had full wall size windows with great views of the buildings and the Harbor.
The bathroom had two rooms, first you walked into a large dressing area with a stand up shower, all brass and glass, very nice, then you walked into another area that had a huge jacuzzi bathtub on one wall and a huge vanity, that had several sinks, on the other wall. The bathroom was all marble, including the floors, brass, super neat lighting and mirrors everywhere. Then behind another wall was the toilet. Oh, I forgot to mention, off the f oyer was another full bath!
Who needed NY, I wanted to stay here! But alas, Plays and Harbor cruises and dining elsewhere awaited us, until we dropped.
The set back? When we booked we had a package deal on the room and parking. When I checked in, I had to correct their numbers. When I checked out, I needed to do that again. In all the confusion, I forgot to use or get credit for my stay on Hilton Honors. When I got home, they told me it was too late! Bad, bad business!
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A great place that I stay when I am in NY on business. The hotel is different in that you have to go up 20 something floors before you even get to the hotel lobby.
Once you check in though, the rooms are nice and the last time I was here with my girl while I was on business we had a great room with a great view overlooking the Hudson River and the Empire State Building.
The rooms can be a bit expensive, but its NYC.. what isnt???
You literally step out into all that is NYC when you leave the hotel. Theaters, museums, shops, Starbucks (of course), and many other visual and culinary delights await you.
Definitely a great place to stay while visiting NYC if you want to immerse yourself in all things that make New York what it is.
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I do a lot of traveling and have stayed at many hotels, and this was the first time I've ever had a really bad experience at a Hilton brand. My big problem was with the service... especially the fact that the hotel tried to charge me $50 for checking out later than 12:15 (noon is the standard checkout time). I've NEVER encountered this in all of my hotel stays. Especially since I have about 70,000 Hilton points, I was truly appalled.
Later I went to the restaurant and had the waiter/bartender come up to my table with a little notepad for order-taking, and didn't even greet us. No "hello," or anything similar. He just came out and looked at us, expecting us to give an order. We were a little shocked, and as we fumbled through the menu to give our order he walked away and said "come get me when you're ready"!!! I was shocked.
The only reason I'm giving 2 stars is because the room was clean, the location was central (although I usually don't like staying in the Times Square area...), and there were a couple of people at the hotel who DID have exemplary service, namely the F&B Manager and the people working in luggage-storing.
If you stay here:
#1 - Be prepared to be out by noon!!
#2 - Don't go to their restaurant in-between lunch and dinner, especially if there's an older guy with white hair working behind the bar.
Like a stable: flustered groups of people constantly coming and going. The elevator system is confusing as you have to take a different set depending on what floor you're on. And for all its girth, it seems eternally crowded with conference-goers.
I checked in one morning and, exhausted, fell onto the bed to sleep off my travel lag. Next thing I knew, some man had walked in and was standing over me. "Oh sorry," he said. He mumbled something I couldn't hear, then left.
I got two or three more strange and inexplicable visits like that -- people just barging in, apologizing and leaving. Finally I called room service to find out what was going on.
The woman who answered sounded sympathetic and said that shouldn't be happening. She forwarded me directly to room service management. The guy brusquely told me that these people need to check the wine bar, and yes, I can expect it to go on happening, and if I don't like it, I should put out my "Do Not Disturb" sign.
What an asshat.
Even the tap water tastes horrible.
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Location. Location. Location.
If you decide to stay here, be prepared to jump right in the hustle and bustle that is Times Square every time you step outside of the hotel! Nope, no time to ease right into it.
Rooms are spacious and beds were big! I was impressed.
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Just spent a long weekend at the Hilton Times Square. We wanted to stay in this crazy area to really soak up NYC. I was amazed at home many people are on the street at all hours. The hotel was nice, but a bit of a pain to get to your room, as other have mentioned. Our room was pretty standard but it was nice to have twice a day maid service. I was a bit disappointed in the staff at the bar. They were not friendly at all and acted as if you were bothering them when you ordered a drink.
This area of NY is pretty crazy, but I think everyone should do it once. It will make you appreciate your quite neighborhood, when you get home. I was amazed at the fact that we did not hear any outside noise. We stayed for free on Hilton points but I think the hotel was $450 dollars a night. I don't think It's worth that much money, so unless you are getting a great deal, you might want to check around a bit.
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i would never stay at this hilton ever again. it's pricey only b/c of the location, and nothing else. the rooms are okay, nothing more. the night time supervisor tries to get rid of u in his god-knows-what-kind-of-foreign-accent, and only a few of the attendants are nice. note that there are only 2 suite rooms in total in the property, if u r looking for that. the breakfast in the lobby is nice though, although it's $26/person, but complimentary if u r diamond-vip hhonors member.
i would recommend staying at the hilton new york on 6th ave, but be sure to check my review for that hotel too, cuz there's some stuff u might wanna know that's useful.
When the taxi drops you off, you might think "oh, my," and you might think that all the way up the escalator until you see the suddenly psuedo-chic lobby and talk to the desk staff, all of whom seemed overly competent during my stay. The room, while not absolutely plush, held its own by NYC standards. This is the best mid-range hotel I have yet enjoyed in the city, if only for its unexpected quiet and spacious room in the middle of the Times Square din. It's a solid choice.
A friend was put up at this Hilton when she was in town for business. Because my office was only 1.5 blocks away, she let me stay over the two nights she had the hotel reservation.
Had a great experience overall. The room wasn't gigantic, but there was plenty of walking space and we got a south view of the Empire State and new New York Times building. The bed was decked out with big comfy down comforters and too many pillows. The plasma tv had all the regular channels you'd expect from cable (Bravo, TBS, MTV, etc). We also got a complimentary USA Today paper at our door each morning.
The gym is very small, but it has a tv and all the basic pieces of equipment (free weights, cardio machines, rower, weight-training machines) that you need. Nothing real fancy about it. No sauna, steam room, locker room, or pool.
I'm one of those people who like to hide away all the complimentary bathroom products (soap, etc) and see them replenished after the maid service comes in. I was disappointed that the maid service replenished most things but missed some others... they were really non-essentials though, such as the sewing kit.
Since the hotel room was comp'd by my friend's company, I didn't take price into consideration for my review. The total bill was approx $950 for a room with two full-size beds for two nights. Sadly, one of the cheaper hotels in the Times Square area.
Summary:
--good business hotel, especially for a solo traveler, with decent sized rooms that they claim are larger than most in midtown. The room furnishings are nicer, at least on the Exec level, than the Hilton on W 53rd.
--good location if you like being in the Times Square washing machine
--surprisingly quiet
--entrance somewhat obscure
--good security, which can be an issue for the specific location since you definitely know you're in New York once you're on the street
This place would be better if:
--entrance was marked better
--internet was free (like the lower pricer Hilton Garden Inn).
I remember the pre-Giuliani era, when 42nd Street was a haven for pimps, crack whores, drug dealers, and players of three card monte who sold fake Rolex watches on the side. In those days, the only hotels along the stretch between Broadway and 8th Avenue were flea-infested firetraps that rented rooms by the hour and charged extra for sheets, double if you wanted them clean. Now, rising forty-four stories above legitimate theaters, first-class restaurants, a multiplex showing mainstream films instead of porn, and Madame Tussauds, the Hilton Times Square boasts of having the largest standard rooms in midtown, each measuring 330-square-feet and offering panoramic views of the city and the Hudson River. Amenities include a 25'' television, MP3 player and radio with alarm, laptop safe, coffee maker, hair dryer, fully stocked mini-bar, Neutrogena bath amenities, high-speed Internet access with VPN, dual-line phone with voicemail, and a spacious work area. Amazingly, they also have oversized windows that open, an unusual feature made less appealing by the summer heat, winter cold, or the steady stream of noisy traffic below. A 24-hour business center should draw work-addicted corporate types. Unlike a typical Hilton, this is a boutique-style hotel with a high level of individualized attention.
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This Hilton sold out to Howard Johnson. Paris should be ashamed of this. It's definitely not "hot". It's a bland, "nothing special" hotel. Of course this just leads me right into the "why the Hell would you ever stay in Times Square?" debate. At least the staff is friendly and courteous.
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... and the staff is very nice.
So, I go to the city a lot on Business and one unfortunate time I was with some people that didn't travel much. I of course had some dinner and drinks with friends and went back to catch up on some items before a busy day; just then my cell rings and one of my people (Beyond Drunk) calls my cell and tells me she is drunk, alone and lost in New York (YIKES!) so I say "Find someone in a city uniform, cop, something" and she says "I found someone, let me ask him where I am (long pause, lots of sobbing), I am on 43rd at the Hilton." I tell her to give the person the phone (hoping they don't take it an run) and say, excuse me who are you and where are you" the reply was "I am the bellman at the Hilton Times Square and this woman has been walking up and down the block for 20 minutes". I ask him to hold her there and I take the elevator down to get her. 4 Bellman are standing by her making sure she is alright and were going to bring down a BED to lay her on to take her to her room because she said she needed to rest.
This is why I love this place.
The view is great (Bright but great) and if your on "the light side" you can look down and see the top of Madam Tusso's hand (i.e. the big creepy hand)
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I stayed here one time when I went to NYC for a photo shoot. Great location. The lobby and bar area is pretty nice. The rooms are a good size and clean. But it feels like a typical hotel room. Not fancy at all. It has a good cheep internet cafe two doors down. I don't mind staying here again.
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I cannot say enough about my experience at the Hilton Times Square. Being that it was my first time going to New York, I was hesitant about where to stay, but my worries were put to rest immediately. This hotel was located in the middle of Times Square walking distance to pretty much anywhere, including PIZZA at 4 in the morning. At the check-in counter I was warmly greeted, asked how my travel was and immediately checked-in. When I told her that it was my first time and if she could give me a room with a view, she said she would see what she could do and then said she definitely could. I was given my key and sent off to my room...WOW! She had given me not only a room on the 43rd floor, but a two bedroom suite! I repeat, A TWO BEDROOM SUITE. As in like 1600 sq. ft. I had booked on Priceline and only paid $125/night and ended up with a room bigger than my apt. back home! This was more than I could have ever asked for. The staff said hello everytime I was walked by, and the hotel has just an overall great felling. My only disappointment was the hotel bar. This is not a "hip" scene and the average age was like a thousand years old. But with everything else being so great, the Hilton Times Square made my first NY trip the best it could possibly be.
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I overnight-ed here in November, to my regret. The room was not available at 3PM as promised, and I had to wait til close to 5PM. The front desk's explanation was that there had been several late check outs that day - but without an apology. The small lobby had others similarly inconvenienced and this very small space - it also houses the hotel's bar - quickly filled up. The decor in this hotel is highly reminiscent of hotels found in Orlando-Walt Disney World, what with the tacky bright colors found in the corridors and guest rooms. I thought I was about to play a game of "Twister" when I alighted from the elevator - no kidding! I had to return to the front desk 4 (four) times to get a key that would work. Room service was expensive, even for a NY hotel - but exhaustion prevented me from using common sense - this IS Times Square and there are several less expensive alternatives. The outdated bathroom was dirty - hair on the walls, in the tub, and on the floor. To be fair, the room was reasonably large and I used the desk to finish some work-related paper work. The Hudson River view was nice and the bed comfortable. The walls are thin so bring your ear plugs. I was happy to have remembered to have brought mine. This hotel is nothing exceptional and I would recommend staying elsewhere.
