Hilton Times Square

Elite '08

118

227

Christine E.

Dixon, CA

Location.  Location.  Location.

If you decide to stay here, be prepared to jump right in the hustle and bustle that is Times Square every time you step outside of the hotel!  Nope, no time to ease right into it.

Rooms are spacious and beds were big!  I was impressed.

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Elite '08

65

267

Angela N.

New York, NY

Like a stable: flustered groups of people constantly coming and going. The elevator system is confusing as you have to take a different set depending on what floor you're on. And for all its girth, it seems eternally crowded with conference-goers.

I checked in one morning and, exhausted, fell onto the bed to sleep off my travel lag. Next thing I knew, some man had walked in and was standing over me. "Oh sorry," he said. He mumbled something I couldn't hear, then left.

I got two or three more strange and inexplicable visits like that -- people just barging in, apologizing and leaving. Finally I called room service to find out what was going on.

The woman who answered sounded sympathetic and said that shouldn't be happening. She forwarded me directly to room service management. The guy brusquely told me that these people need to check the wine bar, and yes, I can expect it to go on happening, and if I don't like it, I should put out my "Do Not Disturb" sign.

What an asshat.

Even the tap water tastes horrible.

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7

160

Rich H.

Berkeley, CA

Summary:
--good business hotel, especially for a solo traveler, with decent sized rooms that they claim are larger than most in midtown.  The room furnishings are nicer, at least on the Exec level, than the Hilton on W 53rd.
--good location if you like being in the Times Square washing machine
--surprisingly quiet
--entrance somewhat obscure
--good security, which can be an issue for the specific location since you definitely know you're in New York once you're on the street

This place would be better if:
--entrance was marked better
--internet was free (like the lower pricer Hilton Garden Inn).

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3

80

DJ M.

Feasterville-Trevose, PA

The Hotel is well marked, if you look for the Clock.  This is the front door, which you will never see again, if you park in their garage and then use taxi service during your stay.  Then it is a back alley and you are dropped off in the parking garage area and walk through this to the back door and then along a hallway past meeting rooms.

Once you do get to the beautiful and huge Lobby, you feel like you are starting to get what you paid for.  Too bad they do not have you walking past the restaurants and lounges or we may have utilized them.  As usual, I make reservations for dining, before I arrive in a city.  Why do I do this???

Our "room" was 3-4 rooms.  A suite?  I do believe we were on the top floor, if not, it was close. You walked into a foyer, then you had a kitchenette with a full size fridge, a bar and an eating area, which was open to the next area, which had a pull out sofa, stuffed chairs, coffee and end tables and a huge Armoire that encased an entertainment center.  Then you walked to the side which was closed with huge french doors that opened into a huge bedroom, with the largest King bed I have ever seen.  Oh and this had a sitting area with another Armoire.  Both the bedroom and the previous sitting room had full wall size windows with great views of the buildings and the Harbor.

The Bathroom had 2 rooms, first you walked into a large dressing area with a stand up shower, all brass and glass, very nice, then you walked into another area that had a huge jacuzzi bathtub on one wall and a huge vanity,  that had several sinks, on the other wall.  The bathroom was all marble, including the floors, brass, super neat lighting and mirrors everywhere. Then behind another wall was the toilet.  Oh, I forgot to mention, off the Foyer was another full bath!

Who needed NY, I wanted to stay here! But, alas, Plays and Harbor Cruises and dining elsewhere awaited us, until we dropped.

The set back?  When we booked we had a package deal on the room and parking.  When I checked in, I had to correct their numbers.  When I checked out, I needed to do that again.  In all the confusion, I forgot to use or get credit for my stay on Hilton Honors.  When I got home, they told me it was too late!  Bad, bad business!

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Elite '08

20

117

Jared R.

New York, NY

This Hilton sold out to Howard Johnson. Paris should be ashamed of this. It's definitely not "hot". It's a bland, "nothing special" hotel. Of course this just leads me right into the "why the Hell would you ever stay in Times Square?" debate. At least the staff is friendly and courteous.

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15

54

Vanessa S.

New York, NY

A friend was put up at this Hilton when she was in town for business. Because my office was only 1.5 blocks away, she let me stay over the two nights she had the hotel reservation.

Had a great experience overall. The room wasn't gigantic, but there was plenty of walking space and we got a south view of the Empire State and new New York Times building. The bed was decked out with big comfy down comforters and too many pillows. The plasma tv had all the regular channels you'd expect from cable (Bravo, TBS, MTV, etc). We also got a complimentary USA Today paper at our door each morning.

The gym is very small, but it has a tv and all the basic pieces of equipment (free weights, cardio machines, rower, weight-training machines) that you need. Nothing real fancy about it. No sauna, steam room, locker room, or pool.

I'm one of those people who like to hide away all the complimentary bathroom products (soap, etc) and see them replenished after the maid service comes in. I was disappointed that the maid service replenished most things but missed some others... they were really non-essentials though, such as the sewing kit.

Since the hotel room was comp'd by my friend's company, I didn't take price into consideration for my review. The total bill was approx $950 for a room with two full-size beds for two nights. Sadly, one of the cheaper hotels in the Times Square area.

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Elite '08

65

223

Mei Mei J.

Wichita, KS

I stayed here one time when I went to NYC for a photo shoot. Great location. The lobby and bar area is pretty nice. The rooms are a good size and clean. But it feels like a typical hotel room. Not fancy at all. It has a good cheep internet cafe two doors down. I don't mind staying here again.

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Elite '08

274

333

Robert P.

San Francisco, CA

I cannot say enough about my experience at the Hilton Times Square. Being that it was my first time going to New York, I was hesitant about where to stay, but my worries were put to rest immediately. This hotel was located in the middle of Times Square walking distance to pretty much anywhere, including PIZZA at 4 in the morning. At the check-in counter I was warmly greeted, asked how my travel was and immediately checked-in. When I told her that it was my first time and if she could give me a room with a view, she said she would see what she could do and then said she definitely could. I was given my key and sent off to my room...WOW! She had given me not only a room on the 43rd floor, but a two bedroom suite! I repeat, A TWO BEDROOM SUITE. As in like 1600 sq. ft. I had booked on Priceline and only paid $125/night and ended up with a room bigger than my apt. back home! This was more than I could have ever asked for. The staff said hello everytime I was walked by, and the hotel has just an overall great felling. My only disappointment was the hotel bar. This is not a "hip" scene and the average age was like a thousand years old. But with everything else being so great, the Hilton Times Square made my first NY trip the best it could possibly be.

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4

100

Tricia M.

Saint Charles, MO

... and the staff is very nice.

So, I go to the city a lot on Business and one unfortunate time I was with some people that didn't travel much.  I of course had some dinner and drinks with friends and went back to catch up on some items before a busy day; just then my cell rings and one of my people (Beyond Drunk) calls my cell and tells me she is drunk, alone and lost in New York (YIKES!) so I say "Find someone in a city uniform, cop, something" and she says "I found someone, let me ask him where I am (long pause, lots of sobbing), I am on 43rd at the Hilton." I tell her to give the person the phone (hoping they don't take it an run) and say, excuse me who are you and where are you"  the reply was "I am the bellman at the Hilton Times Square and this woman has been walking up and down the block for 20 minutes".  I ask him to hold her there and I take the elevator down to get her.  4 Bellman are standing by her making sure she is alright and were going to bring down a BED to lay her on to take her to her room because she said she needed to rest.  
This is why I love this place.  
The view is great (Bright but great) and if your on "the light side" you can look down and see the top of Madam Tusso's hand (i.e. the big creepy hand)

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120

2112

Gourmet G.

San Francisco, CA

I remember the pre-Giuliani era, when 42nd Street was a haven for pimps, crack whores, drug dealers, and players of three card monte who sold fake Rolex watches on the side. In those days, the only hotels along the stretch between Broadway and 8th Avenue were flea-infested firetraps that rented rooms by the hour and charged extra for sheets, double if you wanted them clean. Now, rising forty-four stories above legitimate theaters, first-class restaurants, a multiplex showing mainstream films instead of porn, and Madame Tussauds, the Hilton Times Square boasts of having the largest standard rooms in midtown, each measuring 330-square-feet and offering panoramic views of the city and the Hudson River. Amenities include a 25''  television, MP3 player and radio with alarm, laptop safe, coffee maker, hair dryer, fully stocked mini-bar, Neutrogena bath amenities, high-speed Internet access with VPN, dual-line phone with voicemail, and a spacious work area. Amazingly, they also have oversized windows that open, an unusual feature made less appealing by the summer heat, winter cold, or the steady stream of noisy traffic below. A 24-hour business center should draw work-addicted corporate types. Unlike a typical Hilton, this is a boutique-style hotel with a high level of individualized attention.

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