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Hilton Santa Clara Hotel
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4949 Great America Pkwy
Santa Clara, CA 95054
(408) 330-0001
Santa Clara, CA 95054
(408) 330-0001
- Price Range:
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$$
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"4.5 stars We won a free night here as part of a raffle for the Wildlife Center of Silicon Valley and decided to take a mini-vacation locally…" read more »
29 reviews for Hilton Santa Clara Hotel
The hotel is beautiful, but the rooms need improvement. Like other reviewers, the beds are a little hard, so I tossed and turned all night.
The Hilton Honors Lounge is nice, but the drinks are the same price as downstairs (in the Lobby Lounge). Wine and beer is $6. The free dinner meal was quite nice, but the free breakfast includes only fruits, cereals, yogurts, and hard-boiled eggs. The breakfast was the same each day, but the dinner changed nightly.
If you're visiting the Great America Amusement Park, Intel Corp, Apple, or others in San Jose area, this is a reasonably priced hotel.
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On Saturday evening my husband and I attended our cousin's wedding reception at the Hilton in Santa Clara.
The lobby is spacious and modernly decorated. There's a bar at the end of the lobby, business center and restrooms. The restrooms are HUGE and clean. Always a plus in my book :)
The banquet room was a decent size with a dance floor in the middle of the room. My husband had steak, potatoes and veggies for dinner. It was cooked to his liking. I had the chicken which tasted pretty good as well.
The staff was very nice and tried to accommodate our every desire. My little sister-in-law did not get her ranch after multiple requests but that's not why I am giving the hotel 3 stars. I've only experienced the lobby, banquet, bathroom and servers so for now the Hilton in Santa Clara is A-OK.
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Soda machines on the Hhonors floor have been out of stock for two days running now. How hard is it to refill a soda machine? Seriously.
No fridge in room. Not good for a multi-day stay.
Business office has computers that log you off and restart every 30 minutes as some kind of politically correct method to make sure everyone gets their turn. Never mind that it is incredibly distracting if you are actually working on something.
Free parking a plus, but other than that, this place is overpriced for a basic hotel that is lacking some attention to detail.
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Being a maid of honor is no easy task, especially for my friend. But Toby Cheng who was the Manager that took care of booking our wedding party was our hero! Out of all the people I had to deal with for the wedding, he made the hotel portion of this a breeze! Even with our crazy group of people with all their special requests and constant changes, Toby never got sick of hearing from us and helping us. He was so pleasant to work with!
The hotel itself was very nice! It has a beautiful lobby that gave a great impression when you walk in, a nice lounge and bar we hung out in after hours, and the rooms are clean and modern. I love the flat screen and wanted one for my house!
I will be recommending this hotel to my friends and family and I will be back again soon!
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This hotel is friendly, accommodating and easy to access for business related reason.
Why?
-Company gets a decent rate, and I love Hilton Honors.
-Manager is friendly and tries to accommodate me.
-lady in breakfast buffet on exec floor brings a smile to my face, even though ill pass on breakfast up there. They have a good selection of fruit, bagels, teas, coffee, etc but I am pretty picky in the morning.
-their dinning and room service is friendly.
- accessibility to the area/business.
-the workout center is supposed to close at 10, but chris, the manager allowed me to go in with a simple call to the front desk.
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Probably the worst Hilton I've experienced. The room smelled like smoke and the beds were uncomfortable. They didn't have a room with 2 beds, as we had requested, so we had to get the room with a king bed and a sofa bed. The sofa bed was sooo unbearable (felt like there were springs popping up everywhere, even on my face) that we opted to sleep on the floor. We finally got a room with 2 beds the next morning. It still smelled like smoke but at least we were able to sleep comfortably that night. I will say that the toiletries they provide in the room were pretty nice (from Crabtree & Evelyn).
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Bid on Priceline on Friday and got a room for Saturday for $71 with tax and fees, winning bid was $58. Higher then the same time last year at $45 winnin bid. Reg rack rate for a Friday, around $120. This is what I get when friends come to visit on the spur of the moment, have to do a rush, higher bid. Did appreciate PL telling me how much more to bid to get a room since I needed one.
The rooms are looking a little run down, got one on the 6th floor facing Great Amercia. But do love their beds and high threadcount sheets.
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1 Previous Review: Show all »
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7/13/2006
Pros:
For my out of town guests, this hotel is great. I have gotten this 4 star hotel for as low at… Read more »
Got a good rate from Priceline on a room here for two nights. Perfect location for a little Great America get away. This hotel is conveniently located in the parking lot of Great America. It's about a five minute walk to the front gate. All in all a very decent hotel, there were a few problems that we had.
1) The bathroom did not have a fan. Girlfriend made me use the growler station in the lobby. Understandable.
2) The sounds of the HVAC system. Sounded like someone was brewing a pot of coffee all night long.
3) The garbage cans here can hold about one bottle of water and a sheet of paper. I don't know who decided that a 3" wide garbage can was good for a hotel.
Passable this place....and thats being generous, in this Yelpers opinion.
The resto and bar in this place leave much to be desired - and with not much to choose from in the area, why change it? I haven't stayed at this property in a year and nothing has really changed...except the breakfast buffet in the resto is MIA.
Pluses: clean comfy rooms, big-ass-lcd-tv's with sleep timer, passable shower head and decent water pressure.
Minuses: Location in the middle of corporate no-mans-land. Hotel resto's that can't even make a decent steak or omlette for breakfast.
I'm a Hilton Diamond and this hotel goes out of its way to say, "who cares" to the likes of me....club floor? Nah. Bottled water? Nope. Breakfast coupons? What are those? Rather, they brought me a "cheese plate" and glass of wine - six slices of cheese covered in saran wrap, two strawberries, two apple slices. I am Brad's complete lack of interest.
Unless you are going to Great America, you might want to look elsewhere.
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I was in town working a tradeshow at the convention center and stayed here because it was the host hotel for the tradeshow. We payed $109 per night but after reading the other reviews, I will try Priceline next time!!
Anyways, the room was standard but there wasn't a fridge or microwave. I was told that they have those in the suites only. WTF? I can stay at a Holiday Inn and get both things in one of their standard rooms. But the bed was comfy and it had a nice big bathroom. I stupidly paid the $10 internet fee only to have it not work and then I was told by the front desk clerk that I can have free internet down in the lobby. Ugh....Paid $10 for nothing and couldn't get a refund =(
Stayed here for the USC/Stanford game.
Priceline got us here for $60 a night. Flat screen tv's and big room were a plus. With the whole family I have to get 2 rooms that are joined, so we had a big area for the 2 days we were there.
The hotel was real quiet and the staff was helpful.
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$50 on priceline!
No fridge in room. Walls thin on the 2nd floor. Internet charge $10 a day! However, comfortable beds, big windows, crabtree and evelyn products, flat screen tv, and free parking.
No surprises at the Hilton! Big and comfortable.
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I've had the pleasure of staying here at the Hilton last year because of a sister in law's wedding.
NOW I'm hosting my reception for my wedding here...The staff is amazing when it comes to catering and event support. They are always prompt to return your phone calls as well as helpful, kind, and friendly.
It's definitely a place I recommend for anyone who is considering getting married in a smaller venue. 165 guests at the most, I believe. The food is pretty good and the size of the hall is small and intimate.
The lobby of this hotel is beautiful. I don't think you would've expected that from such as small Hilton. The beds, are definitely comfy, there's not a real view, then again its Santa Clara, so I guess if you think Top Gun from Great American is a view, well you got your self the right hotel.
My fav part of this hotel is the fact that you can host a small venue here, and just a small venue. You can be sure all the drunk people wandering through the lobby will be guests of your party and not someone else. It's kinda nice knowing that, especially cuz some of my Filipino family can get out of hand with their San Miguel Beer!!
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Recently I stayed at the Hilton Santa Clara for a work conference. I wasn't footing the bill, so I can't say much about cost, but the room itself was quite lovely--comfy pillows on the bed, nice bathroom and the Crabtree & Evelyn kind of nice lotion that you get at Hilton hotels. Can't say much for the location (unless you REALLY like Great America), since it's Santa Clara, but hey. The staff at the front desk was friendly and the food our conference had for dinner was pretty tasty.
Downsides:
$10/day internet--what gives? I thought this was the Silicon Valley, hub of Web technologies.
No fridge in the room
That dorky sign about saving the earth if you hang up your towel instead of having a fresh one put in. More accurately, it saves them money. I hung my towel up since I was only staying two nights, only to have it replaced with a fresh towel anyway. Sorry, Earth, I tried.
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So backwards! The TV still looks like a old monster. Please change it to plasma TV. At least two other hotels (Embassy and Hyatt) I stayed in Santa Clara have plasma TV in room.
No Refrigerator. Isn't it the basic equipment in hotel room? I asked the front desk why I don't have a refrigerator, they told me they don't provide the refrigerator in the room, if I need one, I can rent one $10/day. Ridiculous! When did you go to a hotel and rent a refrigerator?BTW, I paid $175 per day! But no refrigerator.
The room is so small. I have claustrophobia after staying one week here. Can't wait to go back to Embassy suite.
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Truly a nice hotel!
Great location, great staff, nice rooms... I've never had an issue with this place. Price wise... decent. Try Priceline or other websites like that, and you'll find cheap rooms here.
But when it's a "cheaper" room, the view from your window is a view of a roof top of the hotel. haha
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Typical Hilton, so very comfortable. This one was a little newer then most. I do agree with Brad that they don't seem to care about the HH guest. Twice I got rotten fruit on my complementary fruit and cheese plate. And the cheese is nothing special. On the plus side parking is free and as mentioned before the rooms are clean and comfortable.
Overall a pleasant hotel. The bed was very comfortable and I was pleased to see a duvet instead of a bedspread.
Prior comments regarding Internet access are no longer valid. I had both wired and wireless access in my room, at no additional charge.
My only real complaint is minor. The trashcans were designed more for form rather than function. They are very narrow, which look very cool, but you can't even put a 32 oz McDonalds cup in it, it's way too narrow. I had to leave much of my trash stacked next to the can rather than in it.
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Clean, Nice room, Big comfy bed, Nice Bathroom...I think it was also a 50.00 a night on Priceline (name your own price) deal. Can't complain about that!
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An intimate and welcoming lobby will not fool me!
Internet access is only available in the lobby and there is no complimentary breakfast; those 2 should be the basics at any hotel.
The room was clean and aesthetically pleasing; it didn't have some basic necessities like a mini fridge and an iron/ironing board. There were dishes in hallway, which were not cleaned up from the previous morning!
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Stayed here for Business Travel for over a year. Really nice hotel, SUPER nice staff.
I ended up switching to the Sheraton in Milpitas because the Sheraton has better breakfast, better Platinum/Diamond lounge (unlimited free wine... Hilton only gives you coupons for two free wines), and better TV (Sheraton gets E!, MTV, Comedy Central whereas the Hilton gets pretty much only the networks plus 24 news and sports.
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me: "do you have toothpaste available?"
front desk: "yes we do, you can come downstairs and get it"
me: "thank you"
then i realize, huh? wot? i thought they usually bring it for you?
it's funny though, it's past 11:30 at night and there are 5 people in line to check in, and one receptionist... one, very, slow, one..
they gave me a room on the third floor, basically no view, really loud at night. don't bother trying to go to the pool, it's the size of a jacuzzi.
2 stars are for....
huh, what were they for.. ample parking?
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Clean, updated comfy bedding, a TV, spacious room. Stayed here for my fiances cousins wedding in 2006, and it was perfec then. Nice bath tubs, Crabtree & Evelyn supplies. No sound from Great America even thoough I could see it from our window. I would stay again if I had an occasion to.
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Room was great, free internet (downstairs otherwise you have to pay), the bed was okay, flat screen tv, the bath room was quite large equipped with macro mirror, and the wall pretty thick, you can barely hear your neighbor. The ushers were nice some of them, but there was one person who I think has an aggressive behavior, and not nice at all. Basically I wanted to change the room card, and she asked for picture id, which was logical due to security reason. My husband asked the purpose for asking picture id, instead of giving a nice explanation, she gave us rhetorical statement and made us like stupid people. We do know why she asked for picture id in general, but no need for being harsh and insulted for being asked a simple and stupid question.
second issue is the porter guy, the hotel just had one trolley, and my family (6 people and the carried like 8 luggage) arrived there waiting patiently for a trolley. We asked for one, but while we were waiting, the porter guy handed the trolley for another guest (1 person with 1 luggage) who arrived there after us. and for sure these issues had been addressed to the hotel, for a better service.
Stayed here for one night on 8-25-07. Booked the Great America package ..you get a king sized room and two day tickets to the park. The room was clean, the bed was big and comfy. Front desk was helpful. Will stay here again. =)
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hotel is ok... the location is brutal. gym and concierge lounge are weak to say the least.
I went to their restaurant when it was open, and thought it was good. It was never really busy every time I went, but when I went back it was closed. The food is great, and the olive bread spread was the best. Too bad the restaurant is undiscovered, it actually serves outstanding food. Service is great too.
I have very mixed feelings about Hilton Santa Clara.
A year before my wedding, I had visited the Hilton Santa Clara and then booked another hotel (which I thought was cheaper) 6 months before the wedding, that other hotel announced renovations and told me to find someplace else. Nele Taufutee at the Hilton Santa Clara was wonderful and honored their prices from when I'd originally looked there. They were really a godsend. Our tasting was nice and Nele is great about e-mails. They were quite accomodating to our requests, but sometimes I had to really ask for what I wanted. They set up the room just as we had requested. Food service was good and there didn't seem to be any lags and all food seemed to be of the right temperature. One dish wasn't really what I remembered from our tasting, but it was still good.
I would have liked more service for us during the reception (I don't know if this would have been different if Nele had been able to stay the evening)...when I wanted more soda, it was sort of hard to find our waiter, but I was busy and it didn't really matter all that much. They did offer to put our entrees in to heat since we were trying to get in table visits, but I was afraid I wouldn't get them back. DH never got to his sorbet until it was all soup, so would have been nice if they'd kept that on ice, but I couldn't see the waiter to make that request. They also never cut our groom's cake. We didn't do a special formal cutting of it since it was the same cake so I guess they didn't know to cut it but they didn't ask. I also don't know if it was needed (it was supposed to add to the slice count of the main cake) but some slices seemed really thin even for wedding cake. Basicly, communication between us and the staff during the reception could have been better.
We should earn Hilton Honors points for the whole reception, but it seems to not be done automatically so I've had to ask Nele to look into that again.
The room block is handled by Dan Romero and I found it difficult to deal with. #1 they don't give a good rate for the room block. It was cheaper to book with your AAA card (and much cheaper to go through travelocity/expedia) than book in our block. He also would only let us block like 5 rooms a night...he was supposed to keep moving more rooms into the block as we booked but I had to keep e-mailing him after guests reported that the block was full and that they'd had to book outside the block. This meant most of our guests booked through expedia, etc because it was much cheaper to go that way. As I was planning our OOT boxes, I realized there were very few people in the block. I ended up e-mailing my guest list to Dan and he went through their whole guest list cross checking names and found most of our guests. Comps have also been difficult to get. #1 you have to have like 20 rooms for a comp room. After the wedding Dan had told us he'd look at the numbers and credit us. We waited. Finally 3 weeks after the wedding I e-mailed and found we qualified for 2 comps. I asked for the credit. So far we've been credited for one night, but not the other. I've put in another e-mail and I'm still waiting.
The bottom line: It's a nice place and the reception was really a good deal, but you have to be a bit of a pest and keep tracking down every detail.
PS: The rooms were nice but the breakfast buffet was awful the next day. Order off the menu.
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This is an above average Hilton, beautifully decorated, with super comfortable beds, quiet rooms and all the amenities you expect in this price range. I booked through Priceline so the rate was an incredible fifty buckinos a night. Free parking, easy access to all Silicon Valley attractions, what's not to like. So, you ask, why only four stars? This hotel lost one star because, although the quality was there, the supernatural was sadly lacking. Let me explain. When I pulled this place up on TripAdvisor, I read a review from a woman who said that during her stay at the Hilton, she was awakened in the night by a GHOST pulling down the blanket and feeling her breasts. I'm not kidding, if you don't believe me go to TripAdvisor and read the review. So I booked a room here fully expecting that during the night, a ghostly form was going to materialize and pleasure me right there in my hotel room. Unfortunately that didn't happen. All I got for my fifty was a good night's sleep, nothing more. I read the review again and noticed that the woman who got serviced from the spirit world was in a suite, so I thought maybe this is something you only get on the executive floor, maybe with frequent flyer rewards or something. Who knows. So if you stay here, and you want some other wordly companionship, be sure to ask for an upgrade.
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