Hilton Garden Inn Worcester

2nd time staying at the Worcester garden inn for NYE. The incidental fee has now gone up to $100 from $50 the previous year(2022). Check in was easier as we arrived the Saturday prior to NYE, and our room was ready right on time.

Parking is located across the street in the parking garage and is 11.95 per night. The hotel gave us a validated ticket upon check in so we could come and go as we please which was very helpful.

Room was clean and tidy as always. The thermostat was set to a high heat temperature and was very easy to adjust and make a comfortable sleeping temperature. Only complaint from the room , we had a king bed room was that there was no exhaust fan in the bathroom so when you shower it turned into a steamy hot room, so the door had to be left open. Additionally the wallpaper definitely needed to be redone as it was peeling off from the humidity caused by the steam from the shower.

The breakfast buffet should have been included within our stay but it was not for some reason. We were charged $16.95 for a very subpar breakfast bar which was very frustrating.

I was visiting Worcester for the day/night to catch up with some old friends. I will admit that reviews for this place leave a lil something to be desired so I was hesitant to book here. It was the most reasonably priced place that allowed both of our dogs so I had to take the plunge and hope for the best.

I don't want to give any spoilers for the rest of the review but I will start off by saying that all in all, things went better than the reviews would lead you to expect.

Things started off a bit rocky, though. Marriott typically asks me if I would like to add another guest to the reservation while I'm booking and I ALWAYS do so even though my partner and I arrive together under almost every single circumstance. This was a highly unusual situation where I was getting my hair done in Natick and my partner was going to check in and chill in the hotel until I finished. If Hilton had asked when I made this booking, I definitely would have added her but I didn't remember doing so. After she dropped me off at the hair place and headed over to check in, I double checked the reservation and there were no guests.

Panic set in because you know I would be in deep shit if she arrived and couldn't check in. I frantically called Hilton to sort this out. I'm a diamond member so if they know what's good for them, they would take care of me. As expected, the Hilton man I spoke to sorted it all out and added GF's name to the reservation. He assured me everything would be ok for her to check in.

As things typically go, she called me, PISSED because they weren't letting her check in. Now I'm pissed. I call hilton AGAIN, my phone bumping into and crinkling all of the tin foil that has accumulated around my strands. They put me on hold for quite a while. Beads of sweat formed between the tin foil as I was reading GF's annoyed texts on my watch and simultaneously speaking with the Hilton people on the phone. After a suspenseful five or ten minutes, everything was worked out and she was able to check in.

The parking is across the street and requires crossing a busy intersection to get to but after that it's pretty convenient.

For better or for worse, no key card is required to use the elevator. It's certainly more convenient but raises questions about security. Worcester never struck me as a particularly low crime area.

Regarding our room, it was quite spacious and comfortable. The bed was INCREDIBLE. I could live on that thing. The towels were also very soft. The shower was amazing. The toilet could take a real beating and escape unscathed with the power of that flush.

It's pretty close to the DCU center and within a little bit of a walk from a bunch of restaurants and other things to do.

I'd stay here again.

Nope. The beds are lopsided and uncomfortable. The shampoo dispenser is out of shampoo. There is no soap in the bathroom. The bed blanket is thin. It's the quality of a cheap motel for the price of a place with Hilton in the name. A rip off.

Stayed here for a wedding this past weekend and all the staff was wonderful. We had two rooms and they were able to get us into one early so we could hang out while we waited for the other to be ready. At 4:00, the actual checkin time, they were able to get us into the other room, which is fine, it's unreasonable to demand to get in before checkin time, that's not how this works despite what some people think. There was a long line of wedding guests checking in at 4 but the front desk moved through them all with a smile on their face even though some of the guests were rather difficult - being overly demanding or using the front desk as their personal dry cleaners. But the front desk did what they needed to do to check everyone in and got through the line and we were able to get the other room.

Once we checked in, rooms were clean, bed was comfy, everything was awesome. Breakfast on Sunday was good as was the catered brunch on Monday morning at the hotel.

Apparently there was a really noisy obnoxious football team Friday night but we missed that. And the people I heard it from didn't complain to the front desk so how were they supposed to know? Can't really hold that against them especially as it's hearsay.

Be warned the train comes by the tracks a few times a day and it's loud but what do you expect when booking a hotel near train tracks?

Wow. How this hotel got a overall rating of 3 is insane. This hotel was great. Hotel manager needs to be informed on happy this guest was. Convenient parking garage across street. The front desk staff was informative, polite and courteous. The location is the heart of Worcester. Shrewsberry street just a short walk. Off the rails bar/restaurant around the block. Live music, good drinks and good food. Room was spotless. Cool fridge in room. A/C kept room nice and cool. Water pressure in shower was excellent. Will be back again for next 4 years to visit family member in college. Will be back late October for family week. Told family members how great hotel was. Everyone booked rooms there. See you in October, Hilton.

P.S Jenna at the front desk rocks!

Let me start by saying I am a diamond member with Hilton and their offered services throughout the years is what has brought me back despite cheaper costs off Airbnb type services. THIS location however, contradicts my previous experiences.
When calling to inquire about long term stays at this location, I was put on hold for 10 minutes while she "talked amongst her colleagues". During this time she came back on the line to ask "and why is it you'd be staying with us?" I said do you ask all your guests this?? To which she said "well, due to the nature of your stay..." travel-work/ workers is a thing I'd expect any hotel staff to be well versed in but especially when that's exactly where I got my diamond member status from from over 90 stays with this company. Asking me such questions you would never ask any other member or customer is wrong and dehumanizing.
After being placed on 'hold' again, where I could hear multiple employees discussing me, a new lady came onto the line simply saying hello?? Can I help you?? -_-
The answer is simple: NO.
Shame on this location and those employees.
If they had any sense of hospitality I wouldn't be giving my business to airbnb.

At 9:14 pm I was called and was told my dogs were barking.
I tried to talk to Kay or Kat to tell and explain to her that my dogs are therapy dogs and they don't bark for no reason. I went downstairs and spoke to a nice lady, confirmed with her that my dogs don't bark unless something is going on, someone was slamming doors on floor 7. At 10:30 pm, I went downstairs to ask what time the manger comes on or if I could have the mangers email and she refused to give it to me. She also spoke to my daughter who has a disability with a very Disrespectful tone and you she needs to reprimand Today or asap you lost a great customer because of Kay or Kat

I was a bit surprised by the Tiffany blue room. Someone give me a diamond necklace! The property is showing its age a bit, but it was clean. And the staff is helpful and inviting.

My room had a bit too much deodorizer. P.U. I had to open the window because the smell gave me a headache. And the hair dryer ... I didn't want to touch it. Gah.

The best part about this hotel is the location. If you want to attend an event at the DCU or the Palladium, it is literally right there. There's a great Mexican restaurant across the street and a new nose attached to the hotel.

The rooms are OK. Smaller than most but fairly clean. A little bit dated.

Hotel staff were accommodating of request for extra towels and blankets. Room service is by request so if you would like it, make sure to ask. Otherwise, they clean the room every five days.

The worst part about this particular location is there's nowhere to go for breakfast, so you're sort of captive to the hotels "Buffet". for $17 you pretty much get continental breakfast. you do have the option of purchasing à la carte breakfast, but it feels like the restaurant knows you don't have any other options in the morning so they're going to charge you what they can considering humans will probably need to eat some thing eventually. I ended up forking over 17 bucks each morning to get our daughter a bagel and some Froot Loops. You could also get scrambled eggs that came out of a box or bacon and sausage. I suppose it's a little bit more than continental breakfast, but still just feels like a purposely jacked up price. would be great if they would consider a kids price for the buffet so you're not forking over essentially $10 for a somewhat stale bagel and another $10 for a little bowl of Froot Loops. or maybe add a waffle maker to that thing? Anything to make it a little more worth the price?

parking is $11 a day if you're staying at the hotel instead of $20 a day if you were not.

Booked for my boss, two nights for a conference. Reception confirmed his reservation but told him they didn't have a room for him. My 60 year old male boss had to spend the night IN A FEMALE SUBORDINATE'S ROOM. Highly inappropriate. Hotel did not care, made no effort to help. Contacted manager Damaine Harvey (yes, calling him out publicly) who promised he would make it right. Never did, even after he told me that they did in fact have the reservation but no room. He could care less. Plenty of hotels of the same class in the area, book one of them. Especially if booking for your company.