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Hilton Garden Inn

2 star rating
based on 5 reviews

Category: Hotels  [Edit]

5 Wheeler Road
Burlington, MA 01803
(781) 272-8800
Price Range:
$$
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5 reviews for Hilton Garden Inn

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Photo of T B.

 

9

63

T B.

Burlington, VT

3 star rating
7/14/2008

Really, it's nothing special. I've stayed here twice and both times come away wondering why I didn't just spend the additional $20 to stay closer to town.

The good:
- pillow-top beds
- free wifi
- free parking
- Burlington Mall is nearby, if thats what you like

The bad:
- loooong hallway that actually made me dizzy to look down. It just repeats and repeats and repeats.
- walls are thin
- far from everything except the mall
- service is always a bit shaky

People thought this was:

  • Useful (1)
Photo of see g.

 

1

4

see g.

Longmeadow, MA

1 star rating
10/26/2009

Ok-Now that I have had time to cool off,  I will tell you what I think about the experience at this hotel...  checked in Fri. for a high school reunion.  I was meeting a girlfriend there and we were staying 2 nights.  I would pay for Friday and she would pay for Sat.   Saturday AM we asked the front desk    to leave us in the same room to avoid the hassle of moving.  Stephanie said "All set"  so we left for the day returning at 5 PM to find the room was empty----our things in each others suit cases and on a luggage rack in the lobby.  The event we were attending was at 6 at the same hotel.  after being told that the room had been blocked for a tour, and they needed two double beds,  we were ousted!     Even though our reservations were made for two double beds several months earlier.   We ended up staying in the room after refusing to negotiate with the unobliging manager, inconvenience of being being moved out and late for our function.   NEVER WILL STAY HERE AGAIN.  THE MANAGER IS  UNBENDING  AND UNABLE TO SEE THIS FROM ANY OTHER POINT OF VIEW THAN HIS OWN.

Photo of Collin G.

 

10

15

Collin G.

South San Francisco, CA

2 star rating
6/22/2008

This place is pretty standard leaning towards poor.

I arrived tired and hungry like I do to every hotel and had to wait for the clerk to finish talking his mother through how to send an email. This took 7 minutes. 7 minutes I could of been eating. The "fitness center" is certainly no gym but my expectations were quite low and they hit them perfectly. I might be going overboard/neurotic but the tv channels took a long time to change between.

On the plus side it was late and looking like it might of been a candybar dinner when the front desk dude was going to mcdonalds and got me a burger which I really appreciated. 5 stars for that guy, 2 for everything else.

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Photo of Russ H.

 

13

117

Russ H.

San Jose, CA

1 star rating
4/7/2006

This was easily the worst hotel I've stayed at in the past year.  

When I reported to maintenance that my shower had low water pressure, they adjust it for me ... downward.  I had to stand directly under the shower head to wash up.

When I asked for a list of restaurants, the desk clerk left me standing at the desk for 10 minutes while she tried to work a broken copy machine ... forgetting that there was one 10 feet away in the business center.

I was assigned an adjoining room and found out the connecting door had no sound-proofing.  Unfortunately for me the fellow next door was a night-owl, staying on his cell phone until 1AM and then watching TV ... ALL NIGHT!

As a frequent traveler I can put up with quite a lot from bad hotels.  This place was too much - I checked out after the second night and will not be coming back.

Follow-up:  It's now a month later and I am currently working with Hilton Corporate to resolve an issue.  What issue?  The fact that they charged me for four nights when I checked out after two!  The manager told me earlier this week that the charges would be removed in two days and after three days things are still messed up!  I'd rather sleep in my rental car than ever stay at this hotel again!  However, Hilton Corporate has been really great through this whole mess.

Hey Yelp - I want to give these guys ZERO stars!!!

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Photo of Lesley A.

 

7

117

Lesley A.

Medford, MA

4 star rating
8/22/2007

We stayed here for a friend's graduation party and it was so much fun! The function room is massive and we all had a great time there, then we had a bunch of rooms reserved all around each other so we were popping in and out, watching movies, laughing and having a blast (hopefully we weren't too loud or nobody was in the rooms next to us). The pool was an unexpected treat and was open late so we all jumped in after dinner, and the bed was seriously the most comfortable bed I've EVER slept in.

Turns out you can buy them through the website (enough people must have really liked them) but at about three grand for a mattress and box spring set, looks like I'm going to have to settle with daydreaming about it instead of dreaming on it!

Free breakfast in the morning was kind of gross, but free, and there was a nice area to sit and eat. I lived a couple towns over so it was fun to feel like we were on a vacation but we were really like 10 minutes from our apartment. It was great!

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