Hilton Anchorage

My husband came out here for a work conference and I got to tag along. We stayed a couple nights at a place near the airport, and then switched over to Hilton since it's compliments of his job. We got a king bed room and it was DISGUSTING and SMALL. There was a brown substance on the curtains, black footprints in the tub and no toilet paper! I couldn't handle it, $250/night, are you serious?! My husband went downstairs and spoke with the receptionist who gave us a bigger room (which was also wheelchair accessible...odd) and apologized. The room smelled old and looked used, but I guess that's the standard around here: everything gets a layer of worness and stank. It's too bad since Hilton generally has a good rep in my home state of CA. The only reason I gave it two starts is because they had a cool bar/lounge and a really nice waitress names Ivana who recommended an amazing dessert our first night there, and the receptionist was nice; fake and clueless, but nice. I would definitely not recommend this place overall. Stay somewhere else and get your money's worth.

Very disappointing experience. Definitely not up to the Hilton science that I'm used to.

My room is very dated. It is clean and comfortable.

Parking is atrocious. $25/day to park a block away and be told when I checked in that the lot was full and that I'd have to park on the street.

They couldn't find my reservation - I mentioned that I checked in online. He didn't offer me a hard key - he stated that I could just use my digital key. Felt like I was putting him out asking for a hard key.

The restaurant service was horrible at lunch today. I waited about five minutes before the executive chef saw me standing at the entrance and he sat me and said someone would be right with me. Took quite awhile to wave a server down and ask for a menu. I ordered the Chicken Caesar Salad and it was very good. The table next to me ordered a glass of Chardonnay and was asked "what flavor of wine would you like?"

Ok. Not a fan.

The rooms are really run down. Everything Is a bit too old for the price you pay.

We were assigned this hotel for our stat prior to our cruise.

I would be very disappointed if I was there for a full vacation.

Needs a HUGE makeover.

Had the best experience here at this hotel. Reserved a room for my wife and I (a little getaway from our kids). Front desk was kind and welcoming. Also recommended great places to take my wife since it's been awhile we had a date and she enjoyed all the fun and food that was recommended. Big THANK YOU to the staff upfront we left very happy.

Customer service was above and beyond. Stayed in Anchorage for business. Everyone from the front desk to housekeepers were friendly during our stay.

I rather disappointing experience for someone who stays in hotels 2 weeks a month.

Diamond members usually get room upgrades to include a view. This is prob the worst view you can get. (Normally I don't care. But when I travel to amazing locations. It matters to me.) I came to Alaska for the 1st time ever. And I gotta stare out at HVACS. The tower has 22 floors and the other west side of hotel has 15 floors. You are telling me.... This is the best room for a diamond member? At least give me a view of downtown.

There was no upper lobby or social room to hang out and enjoy the views. There is no executive lounge. (Main reason why I choose flagship hotel.) I would rather work from a lounge than my hotel room.

There are ALOT of senior cruise patrons spending the night. The lobby can get really crowded and breakfast.

staff members seemed pretty busy and unfortunately takes a slight decline on services. (I don't blame them at all. Some of these cruisers can be high maintenance.

The room was clean. But certain. Outlets did not work. Which was really annoying. Bc I like to charge my cellphone on my bed side. But had to find a working outlet across the room.
Not a big deal in the big picture, but one would expect a room that works.

I will be back to Anchorage in a few weeks. But will have to change hotels as the expense, lack of membership perks is not worth it at all.

Parking is across the block. The location is great! Perfect part of downtown.

Maybe the best hotel in Anchorage? Located downtown this classic location is still a great option. Beds are super soft. Rooms well equipped for your comfort. Wasn't going to stay here but I had to extend my stay in Alaska an extra night and my hotel would not let me extend another night so I had to look elsewhere and gave the Hilton a try and am glad I did. They will be my first choice next trip!

I stayed here on my visit to Alaska. I would agree with others that this is a rundown Hilton, definitely not what I expected for my stay at a Hilton. The main perk for staying here was the
location. It is walking distance to all the restaurants, theater for musicals, trolley tour and not too far from Tony Knowles Coastal Trail if you plan on biking or hiking there.

Customer service: friendly staff but hard to get a hold of if you try to call from your room.

Parking: It is $15/day and you need to inform the hotel during check in. They would deduct it from your payment. The parking spots are not covered & limited so there may be a chance where you enter the lot and there are no spots left. If this occurs, let the hotel know and they will comp back the $15, but you'll need to find parking elsewhere. I hear street parking right outside the hotel is free until 8am (may want to reconfirm). There is also a pay for parking lot walking distance from hotel, but I'm not sure on cost.

Pros:
-Location, Location, Location
-Convenience store connected to the hotel
-Lock/Safe in the room
-Shampoo, Conditioner, Shower Gel, Lotion, Towels and Room service (this is a given for Hiltons though)
-Elevators were surprisingly fast
-Black out curtains
-Workout center and pool available for those interested in utilizing it

Cons:
-The room was old
-The washroom is small
-Not sound proof, you can hear people in the hallways, guests next door
-can hear the streets if it is loud and the train once in awhile (bring your ear plugs if you are a light sleeper)
-Ice machine was broken/not working on our floor and the floor above...had to go through different floors to find one that was functioning
-No refrigerator in the room
-no free parking

I would expect more of a Hilton, especially at the price we paid. The rooms had been updated, but you could tell things were worn (like things they had just painted over rather than replacing).

The shower was lacking in water pressure and hot water, and the body wash container was out.

The mattresses seemed very old, the kind where you roll to the middle. They definitely need to be replaced.

While the room was clean, spend your money elsewhere.

We didn't love this expensive stay. Here are the pluses and minuses from our experience over three nights here:

-- charged us for extra parking when we didn't have a car

--reversing the parking charges took three phone calls, and we were asked to prove we didn't park there (wtf?!)

--chaotic check in with new employees fending for themselves (it looked stressful for them)

--no complementary coffee / tea in the morning (this is a small minus--a bigger minus is how hard it was to buy coffee from the lobby coffee counter due to new employees fending for themselves). I only bought coffee here once in four day stay--it was distressing to witness the scramble and confusion on untrained employees getting drip coffee without cream

--brutal customer service on the phone about the parking charges. Mae didn't seem aware of her words as she accused us about lying about not having a car to park. She was super pleasant and insulting simultaneously. I'm not sure a Woody Allen script could have captured of weird nuances in these overly long phone calls. In the end, Hilton did reverse the charge.

--we walked by the parking lot on our way to dinner: minimally secured and super sketchy . I would not park an invisible car there (see above)


Pluses:

--comfortable room and bed with good quality sheets and towels

--clean

--quiet

--awesome water pressure with ample hot water

--decent view

--they refreshed the room daily! I forgot that hotels did that!!!

I think we can do better than this hotel the next time we're in town. Hard pass for us unless we want to spend 45 minutes helping future Mae do her job.

We were in the tower building. We would NOT stay here again. While housekeeping and restaurant staff were very good, the hotel is very old. Has boiler heat - which never stopped burping and gurgling all night. Maintenance came next door one afternoon and actually SAWED pipe to "fix" heat - they were there 6 hours - which means we also didn't have heat - and did nothing. One night a siren alarm went off & front desk had no idea why, told us to stay in room! Next morning we were told someone was outside smoking right by the ventilation fans. Bathroom faucets leaked, but that's so minor compared to everything else. The most amazing part is that we've been DOUBLE charged for our week & after 2 weeks no one can give us any details about when we will be refunded.