Hertz Rent A Car

 

78

177

H Y.

Berkeley, CA

Pros:
Offered me a Prius to rent at the price of an intermediate car.  When I replaced the gas it was only $5.
Quick and efficient when returning car.

Cons:  
Long wait to check in for a car.

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0

3

Kim S.

San Jose, CA

This location lost our car after we returned it. We got calls and letters a month later saying they had not received it back. When I called to solve the problem they said that they had no record of our reservation ever even being in the system and that the type of car we had rented was not on record as one they were missing!  The manager at this location told me he would do some research and call me back. I never received a phone call back. And I just got another letter today!

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Elite '08

2260

700

David D.

San Francisco, CA

The old car rental counter next to baggage claim is GONE!  

Now you ride a bus completely off the airport grounds to another terminal, strictly devoted to car rental.  Nine rental agencies line the inside wall.  The bigger agencies have dedicated floors in the parking structure.  

My Lady got a deal on Priceline.  We have a four-door midsize car (Chevrolet Malibu) for $15 a day + insurance + gas + tax!  

It would have been nice if they had closed the hood all the way ...

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Elite '08

118

437

Meridith H.

Dallas, TX

It took us over an hour to get a rental car because there were only three employees working the desk on a Friday evening.  Isn't that supposed to be one of the busiest travel times?  Instead of apologizing, the manager said, "you don't complain when you have to wait at the airport check-in, do you?"  As far as I know, those are two completely different industries and Hertz is in the business of customer service.  Had we not prepaid, we would have gone to another company.  You cannot do that with airlines...they have monopolies on different routes.  Idiot, I tell you.  

Anyway, once we get assigned a car, we go down to the garage and the car is not there.  Finally, we got someone in the Gold Club area to help us and we ended up with a nice upgrade.  I would have rather had the Kia and an hour of my life back!

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Elite '08

174

1132

deb n.

Palo Alto, CA

Got a great deal on hotwire, for three days, around $20 a day.  You have to take a shuttle from the airport to the car rental.  You walk to the second island outside of baggage claim, the buses run quite frequently, were there 3 lined up to pick people up when I arrived at 11:30am on a Friday.  The ride only took 5-10 minutes.  
The rental facility is huge and nicely air conditioned.  When I walked up to the Hertz rental, there must have been 30 people ahead of me, around 5 sales people and took around 45 minutes before I was helped.  In fact, I was pulled from the line to follow an attendent downstairs, where there were 3 sales people to help ring us up.  
Got upgraded to a compact with a GPS since they ran out of subcompact.  Loved the GPS during the stay, I want one  at home now.   The car is a little dirtier then other rental places, the carpets had stains and the outside had some marks on the paint but I still would take the GPS over those aesthetics.
Finding the car was easy, in numerical order and all was covered.  When I dropped off the car, was easy, you just need to remember which bus to take you to which terminal, I believe there are 4 seperate terminals.

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13

317

Ed R.

San Francisco, CA

When you're a member of one gold, or whatever it is, they have your name up on the electronic board, so you go up to the parking bay and the keys are in the ignition. Flash your ID to the guy at the gate, and you're away.

Minus one star for being so f***ing expensive. Plus one for giving us a Ford Explorer. Plus one for getting us quickly out of a Hertz office for the first time ever.

Minus one star to Phoenix for having a hundred numbers on every road sign, and giving no freaking idea of where the road leads.

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Elite '08

14

212

Bill C.

Dublin, CA

Yeah, this Hertz location has it down.   Being located with the other rental car agencies makes it so easy to drop off the car and get back to the airport.  

The rental yard is covered, clean and secure.   I like this place.

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