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Hard Rock Cafe
Categories: Restaurants American (Traditional) Nightlife American (Traditional), Nightlife [Edit]
1501 Broadway(between 43rd St & 44th St)
New York, NY 10036
Neighborhoods: Midtown West, Theater District
(212) 343-3355
- Nearest Transit:
-
Times Sq - 42 St (S)
Times Sq - 42 St (7, 7X)
Times Sq - 42 St (1, 2, 3, N, Q, R)
- Hours:
Mon-Thu, Sun 11 am - 12:30 am
Fri-Sat 11 am - 1:30 am
- Good for Kids:
- Yes
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Attire:
- Casual
- Good for Groups:
- Yes
- Price Range:
-
$$
- Takes Reservations:
- No
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- No
- Wi-Fi:
- Free
- Good For:
- Dinner
- Music:
- Music Videos
- Best Nights:
- Fri, Sun, Sat
- Happy Hour:
- Yes
- Alcohol:
- Full Bar
- Smoking:
- No
- Coat Check:
- No
- Noise Level:
- Loud
- Good For Dancing:
- No
- Ambience:
- Touristy
- Has TV:
- Yes
- Caters:
- Yes
- Wheelchair Accessible:
- Yes
125 reviews for Hard Rock Cafe
Review Highlights
"The guitar wall is pretty damn cool."
(in 6 reviews)
"We loved seeing all the Beatles memorabilia."
(in 9 reviews)
"The room with all the guitars is really cool."
(in 4 reviews)
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124 reviews in English
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Review from S S.
Nutley, NJ
2/6/2012
Went there on a Sunday around 4pm. We were a party of 4 and were seated right away. The restaurant is downstairs and pretty large. Awesome memorabilia! The three teens that I was with had a blast touring the place. Music videos play throughought the dining area. They have a few bars around the restaurant with large TVs-- looks pretty cool.
Now the food.... we ordered chicken wings as an app -- definitley a must! They were crisy with just the right seasoning. I think it's 10 pieces per plate at around $13. They ordered burgers, ribs, and I ordered a chicken sandwich. We wated 30 minutes for our meals...not sure why since the restaurant was not full. They loved their burgers -- $15 each. The Ribs and Chicken combos was apparently really good --$23 -- there was nothing left on the plate. My Grilled Chicken Sandwich ($14) was dry with no flavor. I definitley regretting getting it. Should have stuck with a burger.
Aside from the crappy sandwich and the long wait for the food, it was a fun experience. -
Review from Stephanie G.
Seattle, WA
1/6/2012 1 Check-in Here
Food was really good, portion sizes were large, and the drinks were strong. I have no complaints. The wait was expected and it didn't take too long to be seated, but there were only two of us. They have a really neat lobby where you can learn about music while waiting, so it can be pretty entertaining.
The only thing I didn't like was right before they bring you in they make you stop to take your picture, even if you don't want it. Luckily my boyfriend and I were able to slide by without it - it's a stupid gimmick and if we don't want our picture taken then we shouldn't have to. -
Review from Suzanne W.
Manhattan, NY
12/31/2011
As a New Yorker, I try and avoid the hot spot tourist attractions as much as possible. But unfortnately my visit to the Hard Rock Cafe could not be avoided. My sister and her daughter were in town over Christmas. My niece loves Hard Rock Cafe, and it is her goal to visit every Hard rock cafe across America. I couldn't say no to her. So we all went as a family, and on the whole it turned out to be a really great night.
The food was really good. I had the anti-cobb salad. I really enjoyed it. The salad was full of flavour, and it had a combination of fresh fruit and vegetables. The salad could have been served with a little more chicken. The chicken was grilled, and succulent - just wasn't enough of it. The rest of the family also enjoyed their meals. The girls had the chicken fajitas and really enjoyed it.
Our server was lovely, and friendly, however kept forgetting to bring us our drinks as we requested them. There was also a mix-up with our food, and a long wait prior to being seated. My reason for rating it a 3.
Prices are also very high, but I guess that is expected in the heart of Times Square.
The venue is clean, vibrant, and very New York. On the whole, we had a really fun, family night. -
Review from Osiris V.
12/27/2011 1 Check-in Here
First stop in NYC! Now, I know what you are all thinking, there's one in Chicago right?! Well, we tried going to ESPN Zone but they were closed, as in out of business, so this was our next bet.
This was the perfect spot for a burger in the middle of Times Square. I love Hard Rock Cafe's burger, I always have an and always will. So that's what all three of us got. They are HUGE! So you could actually share one. The service was kind of slow but that's because the waitresses of course had to ask where you were from and then she would tell you her life story. We weren't in a hurry so we didn't care.
The actual building though, wow, what character. I loved the ginormous guitar as you walk up and down the stairs, and the wall of guitars as you enter the restaurant. They had rock paraphernalia all over the restaurant, like they do in Chicago, but this was 10 times more awesome, probably cause I was such a tourist and so happy to be in NYC.
I would definitely stop by this place again next time I'm there. -
Review from Laura N.
Philadelphia, PA
12/29/2011
The food is good, typical for a Hard Rock cafe but a bit pricier, I suppose for the location it is in.
Its located in the heart of Midtown, Times Square, NY.
Only thing I don't like about it, is that that kitchen closes around 11pm or so; which I am not a fan of considering NY is the city that never sleeps. -
Review from Meredith F.
Alexandria, VA
12/21/2011 1 Check-in Here
Food was good and as expected from a Hard Rock.
Wait was about an hour but that is understandable being that it is in Times Square. The waiter was not great either. I asked what he recommended for dessert and when I made my decision his response was, "Glad a decision was finally made." Being that my sister used to work at a Hard Rock, I DEFINITELY expected more. -
Review from Brittany W.
Atlanta, GA
12/27/2011
Went here for girls night earlier this summer after we couldn't find anything else. The food was good but the drinks were even better. Wait staff- ehh.
The place received three stars instead of four because we had to wait about an hour for our table. Another thing that was somewhat annoying was coming in right in the middle of the waiters changing shifts. Our original waiter sucked so we were glad to see him go and even more upset when he came back.
I decided to hunt down the second waiter to give him the tip because he worked for it. Our original waiter paid us no attention and should have realized, "hey maybe they tip well since they're buying up the drink menu." Well he got nothing and the other guy received my usual 20%.
All in all the food and drinks were worth it but I think I'll stop by on a weekday afternoon instead of a Friday night. -
Review from Brian S.
Littleton, CO
12/7/2011
It's a Hard Rock Cafe. You will get average food for 20% more than you would pay at another place for average food so you can look at rock n' roll memorabilia and old videos. Or maybe recent videos of bands well past their prime.
We visited just before matinee time on a Wednesday. Sat right down which was good. Waitress was attentive, food service was a bit slow.
If you like Hard Rock Cafes, this place is fine. If you don't, then there are plenty of other places to go.
Side note: OMG the calories are killers! 1400 calories for a pulled pork sandwich! Who knew? -
Review from Himanshu G.
Flushing, NY
12/2/2011
I see people complaining about how they feel like tourists at HR. Well, it's in the heart of Times Square, what do you expect?
I didn't eat here but just tried out the bar. All I have to say is that the atmosphere was nice and the bartenders were great. -
Review from Mike D.
10/30/2011
Fun atmosphere, great loud music, but totally felt like a tourist. Service was friendly and attentive although they served our appetizer with our entrees. They did apologize and offered to take it away which I was glad they recognized. "Legendary" burger was dry and charred. Really it's a 2.5 rounded up to a 3 because it's lively and a fun time. Times Square stinks in general. Bring back the ESPNZone.
Oh yea and we were told it was going to be a 50 minute wait and were grabbed 2 minutes later for a table. I liked that part a lot. -
Review from J R.
Browns Mills, NJ
1/9/2012 1 Check-in Here
Bit of a wait, good food, great atmosphere!
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Review from Jeff J.
Lowellville, OH
11/26/2011
Visited on Thanksgiving, Waited an hour for a table which was expected. No where to wait kids sat on the floor, visited the bar to grab a few beers and tried to get some sodas for the kids was told they couldn't serve us a coke. Finally called for our table, seated us, a party of 5, at a table for four. One of our group had to sit in the walkway.
Received our mediocre dinner. Paid our outrageous bill and left.
I wouldn't recommend this place for dinner, but I would tell you to visit just to walk around and see the great memorabilia. -
Review from Ben C.
Elmhurst, NY
1/1/2012
Had a great time hanging out here for my friend's bday. Love the Beatles and Gwen Stefani collectibles on display. not too pricey. however try to get there early. went there on a night and was waiting on a line around the corner, otherwise it was all good. I actually remember when this place used to be originally wwf restaurant.
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Review from Dan B.
Pasadena, CA
9/25/2011
Staying just off Times Square and being with a friend who collects Hard Rock pin badges, I was compelled to eat here as we do wherever in the World we come across a Hard Rock Cafe.
The short story is, we waited over an hour for the table and decided to then wait at the bar before being seated. There were a few dodgy characters at the bar, in fact it was reminiscent of the Star Wars bar scene except the aleins in that film looked more approachable.
After being seated the food took about 20 mins after ordering (i had the fajitas as standard) and was good, not bad, but not great. The service was okay but the menu could do with a shake up, I've been going to these places for over 12 years now and it doesn't seem to have changed much if any.
My advice if you want to dine here would be to not, there are better places to eat in NYC, local business and deli's that offer local dishes that are more tasty and cost less. -
Review from Lianna N.
8/18/2011
Repeat after me:
I will not eat at a chain restaurant in Times Square while visiting New York.
I will not eat at a chain restaurant in Times Square while visiting New York.
I will not eat at a chain restaurant in Times Square while visiting New York.
Well crap, I didn't listen to my own advice. (Twice, bc I also ate at Dallas BBQ-see review)
So how did I end up here? It was pouring in NY and we had just checked out of the Hotel. Exhausted and tired of fighting the crowd with my umbrella, ducked into here to grab a bite. I cant say I enjoyed this experience. Ive been to my share of Hard Rocks, and REALLY I cant say I've really loved any of the experiences. The prices were outrageous, as expected. Stared with buffalo wings, which were fine. Then came the main course. I had pasta with grilled chicken and lemon capers, and my bf had a burger. Well what went wrong? Let me count the ways....
The pasta was slightly overcooked and mushy and the chicken was like those strips you buy pre-cooked in the market to toss on salad. ICK. The burger was well instead of medium and the texture was cardboard. Pretty disappointing, and I didnt even have high expectations. Im sure they have some good food here and Hard Rock IS known as a tourist spot, but please save your money and find somewhere to eat that represents a better part of new york cuisine. Even the Halal Guys food truck would suffice.
I will NOT be back. -
Review from Robert P.
Los Angeles, CA
10/17/2011
I understand that NYC is a busy place, especially around times square, but that shouldn't be an excuse for their service. I put down my name on the waiting list and was told that it would be on the screen. It didn't show up after 20 minutes of waiting so I went and complained and all they could do was put me on the bottom of the list. I had a party of 5 so even when my name got on top of the list they sat parties of 4 ahead of me. When it was finally time to be seated, they ended up seating us in a 4 person booth.
Other than that, the quality was alright. I had street food after that which ended up tasting better and was cheaper. -
Review from Jessi D.
Staten Island, NY
12/3/2011 1 Check-in Here
Let's say there's so many better places to eat in NYC. One main attraction other then some of the Great Rock Performer Memorabilia is the huge guitar wall. We went on a late Wednesday Night after the Rockefeller Tree Lighting and to my surprise were seated as soon as entering. There's not much to say food was ok really wasn't impressed although since your usual customers are tourist and probably don't know what else there is to offer. Let's talk about over priced un-satisfying food offered. Better off somewhere else. Yes you may need to pay higher rent in Times Square but let's get real (3) shots of Patron chilled $40.00. That means 12.50 per and they tax it too $3.37 extra plus tip will round it to $50. Sorry even for the city that's over priced and ripping your customers off. This is not a recommended spot from me.
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Review from Heidi K.
6/19/2011
How anyone thinks this isn't a tourist trap cracks me up... hehe
Anyways, we went here because we were walking by and had time to kill and for some reason (maybe it was drugs) were like, "LET'S GO DRINK OVERPRICED DRINKS FOR 2 HOURS!"
So we did. 9 bucks for shots. and you don't even get to keep the glass (like the 7 buck shots and planet hollywood with souvenir shot glasses =D ) Anyways, we got this app thing that's their combo platter that cost an arm and a leg (21 bucks.) The food wasn't the best quality but it filled my tummy and kept me busy. Our waitress was pretty decent. Also, military in uniform get pushed to the front of the waiting list and a 10% discount :)
The store is ok, but the only thing I really wanted (a magnet) didn't have any prices on it so I wasn't going to bother. And stupid idiots who just stop and stare off into the street from inside the store and don't want to move their freaking fanny packed @sses really annoy me. -
Review from Eddie L.
New Egypt, NJ
7/18/2011
Everybody sing along with me: "I love New York". That was (and maybe still is for all I know) the official NY state ad song, for TV and radio commercials, etc.. Though I may be somewhat biased being a boy from NYC (Brooklyn=top of the food chain!) but there really is no place like it.
I had crossed the mighty Hudson from the Jersey side with Keith and Melissa Leigh. It was April and a beautiful night. We had gone to the Javitz Center for the big car show, and having arrived there late, we closed the show about 10 pm. We were all very thirsty and hungry too so we caught a cab and headed for the Heartland Brewery. The cabbie dropped us at the wrong Heartland but as the traffic was at a standstill we hopped out there anyway and started walking towards the other one up around 43rd street and Times Square.
The city was jammed on this Thursday night and TS was packed. There was an incredible police presence so I knew something was up. Turns out our President was in mid town too and accordingly several blocks in the TS area were closed to thru traffic, cars AND pedestrians. I could see the Heartland a half block down but the cops would not allow us to pass.
So with the HRC right across the street and our thirst getting thirstier by the minute we figured why not? One of the great things about NYC is that it truly never sleeps. It was about 11:15 by the time we entered the HRC and it was still packed with a "20-30 minute wait". We were waiting about 10 minutes when a waiter came up to me and asked how many? I said 3 and he said come with me and led us through the exit into the bar / dining area. He was the quintessential fast talking, fast walking, and fast thinking New Yorker as he explained that the hostess was just too slow for his liking and he wanted to keep his tables full as much as possible and as quickly as possible. Worked for us.
The food was good, the drinks were strong, the decor is what you might imagine but I think it's pretty cool to be dining in what is essentially a little Rock N' Roll museum. The place was packed the entire time we were there and there was still a wait when we left just before 1am. I of course had court in the am and an hour plus ride home down the NJTP.
Sure the HRC is a tourist trap but so what? Our waiter hustled his ass off, I never saw him stop moving for an instant. Everybody there was having a blast, we were seated not far from the bar and there wasn't a stool open for more than a second the whole time. One complaint is that it's a little too bright for a bar for me, they have strange lighting fixtures but man were they bright!
All 3 of us had drinks that qualified us to get a 40th anniversary pint glass from the gift shop upstairs on the way out. It turned out they were very high quality, heavy, over sized pint glasses with the all the HRC locations and some yet to come printed on the glass. 3 1/2 stars but round up for great service and cool glass souvenirs! -
Review from Paige M.
7/24/2011 1 Check-in Here
Located on Times Square, New York Hard Rock boasts an original theme compared to many of the "mass produced" Hard Rocks you will find elsewhere in the country. Red lights accented the entire bar, Beatles outfits lined the walls, and all of the music featured were the best 80's jams.
My friends and I stopped in for drinks during our visit to NYC. I ordered a Moscow Mule, which the bartender botched. There was way too much vodka in proportion to ginger ale. As a replacement, I ordered a Mojito, which did not come in the traditional Hurricane glass. It was served in a much smaller cup. My friends each had their usual: Sex On The Beach and a Long Island Iced Tea. They also ordered a B-52 shot, which my friend lit on fire, then drank through a straw. Impressive!
Speaking of which, if you're in New York Hard Rock, make sure you stop by the toilets. The ladies' room has an attendant stationed with perfume and make-up, as well as towels. I guess they want to keep their customers looking and smelling glamourous. I wonder if they offer this in the men's? -
Review from Belinda S.
Manhattan, NY
6/18/2011
Let me first say...I would NEVER come here if my nieces from out of town insisted. I would never consider this tourist trap a destination.
The wait was approximately 10 minutes but they had these large touch screens on the wall which my nieces love where you see various rock stars' outfits. Somewhat entertaining if you're under 12 but since everyone has iphones now they're not that impressive.
Once inside, the service was very pleasant. Our waitress was friendly and took our orders efficiently knowing we had only 90 minutes to dine.
To my shocking surprise, the food was actually very good. I ordered the grill chicken mac and cheese and it was surprisingly incredible. It had bell peppers, breadcrumbs and parmesan cheese douse lightly with parsley. My nieces ordered the chicken and beef Fajitas that I found fairly tasty.
In the end, would I come back? Yes , for the mac and cheese. Overall, 4 stars! -
Review from Nancy T.
Brooklyn, NY
6/16/2011
I went once and enjoyed my lunch with a friend, but when I went back to celebrate my birthday with a party of 21 or family, friends, and future in-laws, the service was terrible, and My food was burnt.
One table from my group never got their food, and the manager offered free food for the next time we visit.. as if they'd want to go back!
Other then that, their interior design is pretty cool. There's a store when you enter and the restaurant is downstairs. Pretty large restaurant. Crowded place- I've ate at better Hard Rock Cafes..
*clean restrooms -
Review from Jennifer B.
Wallingford, CT
4/10/2011
I'm 99.9% sure that I got sick from eating here yesterday.
Our waiter Jeremiah was a douche bag from start to finish.
We got dirty silverware, no napkins and it took forever to get our drinks and when we did get our drinks? They were wrong.
Apps were cold, my entree was pretty gross, someone's sides were cold and I'm really sure this is why I avoid chain restaurants.
Gross, overpriced and way too high calorie for my liking.
Unfortunately, the friends we were with wanted to the whole NYC tourist thing. I regret every minute of it. -
Review from Phil S.
Boston, MA
6/21/2011
Sit at the bar for faster service. There was nothing wrong with the restaurant...Everything you'd expect from a HRC.
HOWEVER, I'm tired of the touristy manufactured experience. You can find this venue ANYWHERE, in any big city. Why must we always default to the bland experience? My advice: live a little and go outside your comfort zone. Don't eat here. You won't regret it. -
Review from Patrick R.
Stratford, CT
Great place to eat when in the Big Apple, and you're ready for a bite.
Trendy atmosphere, while waiting you can take a look at their memorabilia or watch the different TV screens showing Hard Rock Cafe's around the world.
The service is customer friendly and fast, despite of the crowd that decided to eat here the same day and time you came. The food is of good quality, I ordered the Red, White & Blue... I am not a burger fan, but this one impressed me. When in New York the HRC is for sure a place you want to check in, to check it out. -
Review from Zach G.
3/13/2011
I always enjoy eating at the Hard Rock Cafe. This was my first visit to this location. My initial impression was very positive. We showed up on a Saturday evening. Anyone who has been to Times Square knows how busy it is. We were told it would be a wait of about one and a half hours.
Fortunately, someone in our group of four must have looked like a celebrity because one of the waiters pulled us aside and said, "I'll see what I can do for you..." He had us follow him back to a part of the bar, grabbed two extra chairs from other parts of the restaurant, and had us seated within 5 minutes. Granted, a table would have been preferred, but who can complain about getting bumped to the front of the line? We actually enjoyed having a view over the rest of the restaurant from where we were.
We all ordered burgers - mine being the Hickory BBQ Smokehouse Bacon burger. Food came out in a reasonable amount of time considering how busy they were. Everyone's meal was cooked well.
Throughout our meal the business of the night began to show through - we had to ask a few times for napkins (because of our impromptu seating arrangement) as well as ask for a refill on our drinks. Our server did seem to be genuinely trying to accommodate us.
On a side note, there is no cell service in this Hard Rock as it's in the lower level of the building. In many ways it's good to keep people off their phone when in a restaurant, but we we needed to research the subway system for our trip home. Fortunately there is WiFi. It's password protected, but I managed to guess the code (hardrock) on the first try.
All in all this was a good visit. I wouldn't hesitate to go back again, although I would be prepared for a decent wait time. -
Review from Amelia Z.
Bronx, NY
2/19/2011
This wasn't the worst restaurant I've ever been to, nor was it my favorite dining experience.
Came here with a large group for an event, and we had one of the prix-fixe group menus, the Classic Rock. Selection was very limited from this menu, but we had to be cheap, so... yeah. It was mostly burgers and sandwiches, with a dessert of a chocolate chip cookie.
The food was alright: not bad, not good. The chicken sandwich had the right amount of flavor, and bacon, but it wasn't anything too memorable.
The atmosphere was great: the restaurant is clean and spacious (looks not much different from the WWE Restaurant that used to be here... remember that and I'll buy you a taco) and the selection of videos playing is intriguing.
My chief complaint, however, is that although service was nice, it was rushed. WAAAYYY rushed. We barely got time to chat as a group. -
Review from tami g.
11/2/2010
Came here over the summer while my friend and I were being tourist. We showed up around 7:30pm and had to wait. No problem. Found a seat at the bar and had some drinks and watched the q to see where our name appears.
The drinks weren't too bad. I had a beer as did he. Great place to people watch. We ended up getting a table and did some more people watching. It was so neat to see the different decor on the walls.
Since we had been walking all over Manhattan and then some and worked up a hearty appetite, we decided to start out with an appetizer and ordered the Jumbo Combo. This has all sorts of goodness on it! You get spring rolls, onion rings, chicken wings, potato skins and chicken fingers along with dipping sauce for your enjoyment. That starter by itself was filling enough!
He ended up ordering just a burger with cheese and I ordered the twisted mac, chicken and cheese. I think we ate maybe a quarter of it and we were stuffed so we took the rest to go and ended up giving it to a homeless man on the street. They are people too and hungry and we had all this food and figured why not.
I do have to say their guitar wall is pretty damn cool in addition to their swag they have around the bar.Listed in: Tri-state region
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Review from Nancy H.
7/16/2011
My family visited NYC three weeks ago and we were in Times Square one night. The kiddies were starving so we were exploring the area but, due to a bomb square, half the NYC police force (many on horseback) cordoned off most of Times Square, so we weren't able to check out restaurants beyond the Hard Rock Cafe. So we pretty much stumbled in here. It was ok, but I wasn't terribly impressed.
There was a lengthy wait, but they have an electronic board which clearly shows when your party can be seated, so that was cool. And there's a humongous interactive screen that takes up an entire wall in the waiting area, and the kiddies were busy, engaged in playing at the wall. So that was good, too. Then when our party's name was "up" on the board, indicating that we could be seated, the prefunctory photographers at the door wanted to take our pictures. We said no thanks, but they wouldn't let us in to the restaurant, saying they weren't ready for us. We sat down again, but I noticed that 4 or 5 other parties' names came up on the board, and they had their photos taken and were promptly seated. After another 15 minutes, I went up to the door-people again and asked what was going on. Again they said they weren't ready for us. I said our name was up on the board over 15 minutes ago. They seemed confused, checked their books a few times and then apologized and beckoned us in to the restaurant.
There we were escorted down to a recessed seating area. The layout of the place was nice and they had good music videos playing on suspended monitors. Our waiter was nice but only semi-attentive (the place was very busy and perhaps they were understaffed). The food was over-priced (as is typical in Times Square), so we expected that, but it was only average. Unmemorable. I don't even remember what I had, but it was underwhelming. Hubby's and kids' meals were also just so-so. We all agreed that we probably wouldn't return. -
Review from Cat L.
Oakland, CA
4/19/2011
1 star only because I can't give zero stars...absolutely horrible service and even more horrible food...the salmon was overcooked, the mashed potatoes were cold, gummy, & pasty like brick mortar. I sent it back and didn't ask for another order, instead I shared the nachos that my gf ordered. They came out a long time later and even the waitress admitted that they had been sitting in the window for awhile!!! Why would you tell the customer that and still serve it?? We were eventually comped the both meals and just paid for the drinks, but who cares when you're hungry and on a tight schedule to tour the city.
The waitress was completely unprofessional and inattentive. As soon as we were seated, she didn't give us any explanation and started rambling off a question very quickly that we couldn't quite undertand. When I said "Excuse me? I don't know" in order for her to repeat herself, instead of speaking more slowly and repeating herself, she instead had the nerve to ask if we spoke English and then cut us off before we could answer by saying, "That's alright, nevermind." As we proceeded to give her our menu orders, a light bulb went off in that ghetto mind of hers and she realized we did in fact speak English...perfect and educated English. She then said with attitude, "Oh, so you do speak English...blah, blah, blah.....what I was tryin' to axe you was...blah....most people who come in here can't speak English...blah, blah..."
Well excuse me! Maybe it was a combo of the fast-talking New Yorker and hood accent that made her words unintelligible or maybe she just can't speak proper English herself...either way don't insult your customers by asking if they speak English, assuming they don't, then dismissing them entirely because you think they might be foreign tourists. That's just outright rude and crappy service from a waitress with a chip on her shoulder the size of Queens...and the food wasn't any better...I don't think we'll ever support another Hard Rock Cafe again based purely on this experience. Then again I guess I should have known better...their better days are way behind them in terms of chain restaurants with an entertainment and music theme. House of Blues you're still my number 1 crappy restaurant chain with live music... -
Review from Omar H.
Midtown East, Manhattan, NY
4/17/2011
no more to say then the typical hard rock cafe lay-out ( and t shirts) , went there as my oldest son (10yrs) is into guitar and we were looking for a place for lunch.
The waitress did a good job taking care of us which was probably the highlight 3***
p.s. should check out the HUGE iPad kind of display they have in the waiting area.....you can touch , zoom in and out any rock picture ever made..very need. -
Review from Hecate D.
Jacksonville, FL
Updated - 1/9/2011
I think I've about had it with Hard Rock. Nothing personal to the friendly bartenders at this particular HR. I am pretty sure I got sick from eating the Legendary Burger this time around. Perhaps I am getting spoiled from eating at less touristy places.
Let me again say the bartenders are nice. I think HR raised the prices of their drinks when they were pricey to begin with. I am also a little upset that they changed their All Access rewards so you can't earn points from drinks OR pay for drinks with rewards. Boo!1 Previous Review: Show all »
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1/4/2011
It's Hard Rock, so you always know to expect. This one is always packed because of the touristy… Read more »
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Review from H.D. C.
Chester, NY
3/29/2011
Took my son there for dinner before a show. He'd never been to a Hard Rock Cafe before, and I have been to several. We were not disappointed. We ordered immediately after sitting, got our food hot and fast and very tasty. We loved seeing all the Beatles memorabilia. Next time we'll get there earlier and get some dessert. They are currently renovating and we can't wait to see what is going to be built. I wish I could remember our waitress's name, she was awesome and very cute!
Rock on New York!!! -
Review from Anahis O.
Bronx, NY
9/9/2011
The music is too loud. the food was good it could be better.
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Review from Gene G.
Valley Falls, RI
Having been to many Hard Rock Cafes around the world (in many cases to eat food I recognize after long trips eating local food), this one was not bad. The check in process is fairly smooth and took 15 minutes on a crowded Thursday night. We had a hamburger (for my taste challenged guest) and chicken/shrimp fajitas for me. The burger was very overcooked despite being asked how we wanted it. The fajitas were very tasty and slightly more food than I was expecting. Overall, the food is typical Hard Rock dining, but the restaurant is quite lovely with some nice Beatles memorabilia. Worth stopping in for drinks, but I would pass on eating here with all the options nearby for much better food.
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Review from Margrét V.
Manhattan, NY
8/30/2011
Awful service and bad food for a really high price.
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Review from Rachel R.
Scotch Plains, NJ
11/13/2011
Before writing this review, I read the other reviews and I have to say... WAKE UP PEOPLE THIS IS TIMES SQUARE!!! Do you really expect to go to Times Square and NOT be treated as a tourist??!?! It is what it is. I went on a Saturday afternoon around 4 and was placed on the waiting list. It was already filling up at that time. We decided to sit at the bar which did not have a wait and was served immediately by Devon. He was very personable, lively and fun. The placed was PACKED. When I went to the ladies room about an hr later the line was out the door and up the stairs. INCREDIBLE! Our food was ok, I had the salmon which was a bit dry and my friend had the fajitas - no complaints from him. I also had their HURRICANE, which rocked!!! The ambience was nice and some of the memorabilia was interesting. We were very close to Gene Simmon's ax-shaped guitar. It wouldn't be the 1st place I pick to eat BUT it's nice to go at least once. When we left 2 hrs later, you couldn't even get up the stairs from all the people waiting. Go to the bar - no wait
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Review from Logan F.
Martinsville, NJ
1/9/2011
Tourist trap 101
I'll admit; the food is not horrible, but you'd find much better eateries if you traveled north or south.
Rock on, reader. -
Review from Kat Z.
Brooklyn, NY
8/27/2011
I loved the Hard Rock! I went there for the first time before seeing a broadway show. The food was magnificent, the atmosphere and decorations were stunning, and music played the whole time. I loved seeing my favorite musicians and bands everywhere including Elvis and The Beatles. The gift shop had quite a variety of antiques and gifts.
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Review from Yingqi T.
Norwich, CT
Love the jumbo combo appetizer! Must order! Plus two tips: order special drinks, you will get free glasses from the store after dinner. Second, when you buy the pic taken before dinner, you can ask the girl for more key chains. There is no extra charges for second key chain. Have fun everybody!
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