Hampton Inn and Suites

Elite '09

20

194

Ruth A.

Oakland, CA

Updated - 11/1/2009

I've now been a regular customer of this Hampton Inn for over a year.  It wasn't my choice; the congregation I serve puts me up there.  So I'm not really "the customer" -- the people they really have to please are my employers.

That said, this has truly become my "home away from home."  I know the people at the desk by name, and they know me by name.  I am greeted when I come and go throughout my visit.  They are genuinely concerned for my welfare and comfort.  Several of the maids and maintenence people recognize me and regularly check on my satisfaction and comfort.

In dozens of nights spent there, my room has always been immaculate upon arrival, and has always been clean when I return in the evening.  If I need something, all I have to do is call the desk, and they do their darndest to help me out.  I once needed a pulpit robe (!) pressed in 4 hours -- one of the desk guys found a way to make it happen.  

I know that Las Vegas has many world-class hotels.  I just don't think I will ever stay in any of them, because no luxury hotel in the world features the warm hospitality I have experienced at this Hampton Inn.

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