Haggen Food & Pharmacy

A big thanks to Haggen's floral department for always helping us out whenever we need to order flowers for our table centerpieces! They are just one email away! Great communication and awesome staff! Very fast transaction! Thanks Jessica and Beverly!

Best store in Marysville! Incredibly helpful and friendly staff, great selection and clean store. We don't shop anywhere else. A little pricier than WinCo or Fred Meyer, but you get what you pay for. You also find a lot more locally sourced options and things you won't find in other stores. Their Deli is unbeatable too. Thank you Haggen!

I've purchased groceries here multiple times and have been happy with the products I've purchased but have not been happy with the service. The check-out clerks have repeatedly been very rude or snarky. I even overheard the self-checkout clerk gossiping about customers. Very unprofessional.

You are NOT getting the prices they advertise! If you do, make sure and check the expiration date!

I have picked up "sale" items COUNTLESS times only to find the expiration date is MONTHS passed. Today (November 20) I picked up holiday cornflake cookies, only to find they were expired in the beginning of September! I then picked up some Noosa yogurt marked "on sale". I checked the date and it wasn't expired!

When I checked out, the clerk greeted me with a curt "Bag?" I had no idea idea what she was saying so I said, "I'm sorry I didn't hear you?" She responded in a slow and demeaning tone, "W O U L D Y O U W A N T A B A G?" I told her "no thank you." And then, BIG SURPRISE, the yogurt rang up normal price. I challenged the clerk because this has happened COUNTLESS times.

She rudely responded "yeah and you got the sale price." I told her that the discount on the screen was for a different item I had purchased. She checked the screen and admitted it was for a different item. She then said, "well I can send someone back to check the price if you want to wait."

I told her "sure" even though the dollar and change was not worth the time, because I am so tired of this happening at Haggens.

Another clerk who's name tag was "Aidan" came up and the first clerk handed him the item for a price check. As Aidan was leaving an older man in an electric scooter blocked Aidan's path and gruffly barked "Sunday Times!" Aidan attempted to help the man by handing him a newspaper while the elderly man barked at him for giving him only part of the paper or something.

Aidan returned shortly later with the news that the item was not on sale unless I bought 5 more of the same item.

I said that the sign had nothing about halving to buy 6 in order to get the sale price. The original clerk did NOT give me the sale price and I said I didn't want it then.

I completed the transaction and went back to check the sale. The sign said "6 for $10" with nothing stating you had to buy 6 to get the sale price. Aidan was checking the sign as well and he apologized and said he had made a mistake and asked if I still wanted to get the item. I thanked him for taking responsibility but declined to go back through the line again.

I have caught Haggens NOT ringing up sale prices more times than I can remember. If items appear on sale, the first thing I do is check the expiration date. More times than not, the items are expired.

People are losing the ability to communicate in person. One-word questions or commands are demeaning and rude. Somewhere along the line Aidan learned something about customer service and treating people with respect regardless of how the other person treats you- but I highly doubt it was learned from management at Haggens who routinely sell out of date product and have computers that somehow routinely ring up "sale" items at normal prices.

Best deli and bakery in Marysville. I know this is a grocery store chain but everything there is 10 times more fresh and appealing compared to places like Safeway, Winco, and Fred Meyer. You can tell that they use quality ingredients in donuts, sandwiches, deli salads, and even their fried chicken. My daughter and I love their fried chicken. They have a good drumstick deal, 10 drummies for $7.99. I think that their donuts are so much more better than Henry's. I highly recommend going here for all your bakery and deli needs.

Birthday cake was terrible. Was really dry. For $50 you'd think it would be higher quality.

I bought a $31 Dungeness crab today from the seafood department. The man who wrapped it up said he would "double wrap it, to make sure it doesn't leak on the way home." So I didn't smell it until I got home and cleaned the thing. Rotten as could be! Taking one whiff of the shell had me gagging something fierce.

So I take the rancid crab back to the store for a refund so I could buy something else. The Asian lady at the register whose name I didn't catch told me because of the Covid policy, they couldn't do any exchanges or refunds. Not even after selling me $31 worth of rotten crab! How do I go about getting my money back, I asked.

"Put it in the freezer and come back when the pandemic is over."

Excuse me, what? You want me to hold on to a rotten crab for untold months before I can get my money back? That's absurd!

"Well you don't have to keep the crab. Just the receipt. Put it in a plastic bag and come back."

I understand we're in unusual times, but customer service does not need to suffer for it. It's not like you were going to put the damn crab back in the case. AnYou bet I'll come back for my refund, and it will be the last thing I come back for ever again. You lost a loyal customer over a $31.40 crab. Congrats.


UPDATE 6/11/2020

Shortly after writing this review I was contacted by a store manager to begin processing my refund. A few days after I gave them my contact info, Daryl the store manager called. He was very nice and apologetic, and we arranged for me to come back to the store the following day to get my refund.

He was in an interview and unable to speak with me when I came, but he had his staff take good care of me. I was issued a full refund AND given a replacement crab, which I totally didn't expect, but was a very pleasant surprise. Accidents happen, but the manager and staff went above and beyond to make it right, and that's what counts. Thank you so much for the swift resolution.

Haggens is my favorite store but it is not conveniently located. We love buying sushi and the fresh fruits and vegetables are top quality. They have good brauts and ham. It's about the only source for coffee flavored Brown Cow yogurt. We love their bakery for cakes and bagels.

Jackie from the bakery is amazing. We told her what we wanted and he went beyond to make our cakes special for our kids. Not only did it look good but it tasted great. It was a hit at both our kids birthday parties. I recommend jackie if u need any cakes to be done :)

Love haggens! Always have! Luckily, within marysville, this is a great grocery store. Very friendly staff, great produce and selection! Prices are a tad higher, but it's not a massive chain grocery store so they have to be a little higher. All the haggens stores are amazing!