Recommended Reviews

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  • 5.0 star rating
    4/25/2015

    OMG! My computer crashed! I had no idea what to do. I was in a panic because I am new to the bay area and did not have anybody to ask for a referral. Of course Yelp came to the rescue.

    I can't say enough about the service that I received from Rich. I dropped my computer off with him and he called me the next day to deliver the news.I found him to be honest and straightforward. He was not optimistic about being able to restore my files but said he could get things up and running for me. Honestly this was a huge relief because I was convinced I was going to have to fork out for a new computer.

    I got my computer back 4 days later and that thing was running like new.  He cleaned out all of the junk that had accumulated over the years and even replaced the hinges that had broken off during a previous mishap.

    Bonus #1: He spent about 15 minutes teaching me about the pros and cons of various back-up options so that I would never have to worry about losing my data again. He is a really nice man.  He took me step by step through his fix-it process on my device.

    Bonus #2: I didn't have to take out a loan or promise away my first born child to pay for the repairs. I ended up paying about half of what the local big box store wanted to charge me where they didn't even think they could fix it.

    Overall, if you want someone that you can trust and is reasonably priced, reach out to Rich.

    PS, I have been meaning to write this review for a long time as I took my computer to Rich almost a year ago. However, I think this has actually worked out better because now I can say that I have not had a single issue with my computer since Rich fixed it!

  • 5.0 star rating
    1/18/2015

    Oh, I cannot think of anything bad to say about my experience! Rich was absolutely amazing! Not only was he extremely accommodating and knowledgeable, his price was fair and he was completely transparent about the price of the part I needed!

    When I brought my laptop in for repairs, he knew right from my description just was wrong and made preparations right away. The part I needed was ordered right in front of me and, while some places may mark up the price of parts, Rich made sure I got the fastest shipping and best price available!

    Originally, we had planned for me to leave my laptop overnight after I dropped it off at 6:30pm. This was done the day the part arrived. After a few hours, I get a call and he said he was done! He worked extra diligently and fast to get my new laptop fan installed and I couldn't be happier! This guy definitely went above and beyond what I expected and I will be taking my business to Rich in the future!

  • 5.0 star rating
    7/2/2015

    If there should be laptop repair it should be Grey Matter Tech Service!
    I dropped my laptop from about 3 feet and it just shut off and I couldn't turn it back on at all.
    It was a huge deal for me since all my work and personal files were only on this laptop, so I panicked a bit but decided to visit Richard!
    I think he is a magician! Not only he was able to take some time out of his busy schedule but he also fixed it very quick. I was soooo relieved!
    He is very knowledgeable and trustworthy person. Besides all of that he was very kind and gave me extra materials to make my laptop work faster.
    So next time I have an issue - without any second thought I know where to bring my laptop.

  • 5.0 star rating
    5/1/2015

    Beer spilled on laptop at a bar I was to DJ at =[ Thought the old laptop was toast. Went over, his place of work was fascinating, talked through the options and he replaced my keyboard and thoroughly cleansed the inside. A very skilled technician entrenched in work that he clearly loves. A master at his craft - one thousand stars.

  • 5.0 star rating
    1/12/2015

    I could write a review of great length, but it would read much like Angelique B.'s review.
    Rich is a great technical support to have in your life.  I really appreciate that the suggestion Rich makes are truly helpful and super cost effective.  I like that he is willing to repair versus replace fixable laptops that are still meeting my needs.  We are so lucky to have Rich's services available to us.

  • 3.0 star rating
    12/9/2014

    Really hopeful about this gentleman, my computer has been through a lot externally but still solid on the inside...Rich wasn't even willing to take a look inside! All I wanted was a new DC Jack. I'll definitely come here again but I'm a bit confused as to why his online reputation of fixing things the first try is more important than an interested customer.

    Being that I was not serviced past the initial 10 second inspection I can't say much more about this place.

  • 5.0 star rating
    4/29/2015

    I was working on my old hp laptop when suddenly it crashed and the screen went blank on rebooting. I panicked and started looking for anyone who could fix this or help me get the data back. That is when I read about Rich and decided to go to him. Rich is indeed very knowledgeable, patient, sincere, and awesome guy to work with. He knows his stuff really well but will always give you a patient listening. He will try and work out every possible option for you and then let you decide what you would prefer.
    I called him before meeting him and after having understood my situation he suggested that I get my mac and external hard drive along. He looked at my problem and showed me what the issue was with the motherboard. He then made sure that my data was safely encased and that it worked on my mac. I could not thank him enough. Go to Rich if you want an honest consultation and service. I would recommend no one but him.

  • 5.0 star rating
    11/27/2014

    My laptop screen cracked. I didn't want to buy another computer or have Best Buy etc fix it. My roommate recommended Grey Matter thankfully. It worked out very well. He was really easy to work with and was a very fast turn around. He even ordered the part for me. I will be back when I have another computer issue.

  • 5.0 star rating
    1/15/2015

    Rich at Grey Matters was refreshing to work with.

    I needed to repair a burnt out power jack on my Asus zenbook. After calling a half a dozen computer repair services in SF and being told that I needed to send my laptop back to Asus for repair, I finally heard about Rich, seemingly the only person in the city willing and able to resided parts on such a challenging machine. He worked to find the least expensive replacement part and charged me at cost. He was very responsive during the whole process and replaced my shortedout track pad while he was at it. All told he saved me over ~$150 over what Asus quoted.

    Thanks Rich!

  • 5.0 star rating
    2/19/2014

    I just cannot give enough praise to Rich with Grey Matter Technical Services!  He is absolutely amazing!  

    I put off my computer needs for months and months on end because I just did not want to deal with the hassle of finding someone who could really help me.

    Rich has all the qualities I could have ever hoped for in a computer technician.  He is accessible, affordable, patient, and kind!  

    A true genius of a man, humble -- and honest.  

    He is warm and supportive - and knows how to be reassuring and encouraging to clients.

    He knows his trade - knows exactly what he is doing.  He absolutely exceeded my expectations.

    He got my old computer in perfect shape -- and re-formatted my new computer for use - all in record time.

    What was the biggest surprise?

    He did EVERYTHING for about a tenth of what I was willing to pay.  I absolutely encouraged him to up his prices - this man is worth his weight in gold -- and then some!

    If its not too much to add -- Rich absolutely restored my faith in humanity.... the ability to trust a stranger with EVERYTHING -- and come out on top!

    What a gem!

    My only hesitation in writing this review is that he will become so popular -- that perhaps he will become difficult to access at some point!

    Please - bring your computer to him - trust him -- and let him help you!

    Rich is amazing!

    I wish I could give him even more stars!

    Thanks Rich!  You are absolutely one of my favorite finds in San Francisco!

  • 5.0 star rating
    1/12/2015

    Richard got our computer from dead and gone back up to normal operation, and for a reasonable price. Even better, when I came to pick it up, he gave me lots of tips on an upcoming purchase, and even taught me how to install more RAM in my laptop. Thanks from us - Ben and Kate

  • 5.0 star rating
    2/13/2014

    If I could give 10 stars I would.
    Rich is amazing, professional and quick. My laptop crashed and I was expecting the worst in needing to re install programs. Nope, Rich was talented enough to save all of my data, got me a faster Hard drive and fixed my cd disc tray that was bent. All in all it was around or less than 24 hours. AMAZING! I CAN NOT STRESS HOW GREAT RICH IS! I will be going to this guy every time now. Not to say other places are not good its just that Rich is very thorough and has very accommodating hours 2-9pm. I dont know any other lap top technician like that.
    I 100%  recommend Rich for all your PC needs.
    Seriously

  • 5.0 star rating
    4/8/2015

    Rich is great. Works quick and charges a fair price. I'm not into computers but his explanations were simple and he took some time to give me a few pointers. Cannot promise your problems will be as easy to solve as mine were but he certainly will not waste your time or overcharge you because you don't know any better.

  • 5.0 star rating
    8/26/2014

    Rich is very knowledgeable, accommodating, great to work with, and reasonably priced.  I've gone to him twice with laptop repairs.  The first time my Toshiba laptop hard drive was failing and of course I was freaked out.  He was calm and reassuring, backed up my data, installed a new hard drive, transferred the data, and made suggestions.  His price was at least half the cost of a regular repair shop.  The second time my  laptop had slow performance and also my Vaio would not power up.  He diagnosed the problem as maleware (my antivirus had expired) and also my windows system needed to be updated.  He uninstalled McAfee (which has always given me problems) and installed a different antivirus as well as an anti-malware software.  My Sony just needed a new power cord which he found a great price.  He also cleaned up my Sony from malware.  He even cleaned my laptops for free.  He does a thorough, detailed job.  It's like having your car detailed... it comes back like new :-).

    I've referred a friend to him and told several other people about his services.  I would definitely recommend him!

  • 5.0 star rating
    1/9/2014

    I called Rich about a problem I had with my laptop after reading all these rave reviews on Yelp. He called me back promptly and calmly talked me through my problem.

    While he wasn't able to personally help me with my problem, I greatly appreciated his demeanor. He even recommended some other businesses who might be able to work with me on fixing my laptop, which was going beyond the call of duty.

    I'll definitely call Grey Matter again.

  • 5.0 star rating
    7/22/2014

    I called Grey Matter about a power cord issue with an HP laptop and was able to make an appointment 30 minutes later! Rich had the problem diagnosed and fixed within 10 minutes and it only cost me $20. Rich is very easy to work with and his rates are very reasonable. I will definitely go back the next time I need a laptop serviced.

  • 5.0 star rating
    4/24/2014

    I went to Rich several times for issues I was having with my Asus laptop. He's very approachable and friendly, and although he'd never seen my particular issue before, he worked with me to identify the problem and was able to fix it quickly. His prices are very reasonable and all my dealings with him have been great. Highly recommend him if you have any computer issues.

  • 5.0 star rating
    6/5/2014

    Rich at Gray Matter is knowledgable, capable, and very proficient. He transferred my hard drive to an external disk, and his prices are extraordinarily fair. I will go to him for all of my computer repair/service needs from now on. He is honest, and if he cannot fix something, he'll be forthright about it. He is very thorough and professional. I recommend his work without reserve. He also gave me very good advice on other projects.

  • 5.0 star rating
    12/11/2014

    Rich is the best! Cracked the screen on my Chrome Book and Rich ordered the new screen and literally installed it in 4 minutes.  Best Expirience Ever!! I am so happy I found Rich and will use him for ALL computer issues in the future!!

  • 5.0 star rating
    10/28/2013

    I recently came in to have my laptop keyboard after spilling juice all over it. I explained to him the problem and he quickly ordered me a new laptop keyboard within a day. He also kept me updated with the shipping information/ prices ( He explained to me how he searched to get the best deal for a new keyboard when I went in to have it replaced). Rich was also very knowledgeable and explained to me the various parts of the keyboard and how it's exactly put together as he opened my laptop, cleaned it up, and put in the new keyboard.

    Overall, I paid 24$ with shipping for the laptop keyboard (which he ordered for me) and another 8$ to have it installed. I was very impressed at the customer service and small price I had to pay at the end of it! HIGHLY RECOMMENDED!

  • 5.0 star rating
    5/17/2014

    Ditto ALL the good things said here about Rich.  If only more techies were as knowledgeable about the tech part AND had his ability to deal with us non-techies in such a friendly and helpful way!

    I found Rich on Yelp, and all the good things said here are also true for my encounter.  He is a very busy man, but I didn't feel rushed or neglected at all.  He is thoughtful, kind, knowledgeable, and able to relate to the real world in which I use my computer.  

    That combination of tech savvy and understanding of people and their daily tasks is remarkable, and I can't say enough good things about my encounter with Rich.  Hurrah!

  • 5.0 star rating
    5/1/2014

    AMAZING!!! I brought my broken laptop in to Grey Matter to salvage the hard drive, but Rich was able to repair my computer, instead!!!  He even was kind enough to install a bunch of updates for me and get my computer running well again. Furthermore, he glued something down for me that was driving me nuts, repairing that as well. Super nice guy, outstanding work ethic, really affordable, and remarkably quick turnaround. I couldn't be happier. Thanks a million!!!!

  • 5.0 star rating
    10/14/2014

    Rich is my go to person for all computer help. He's thorough and consistently does a great job. He's the best and most reasonably priced computer doctor around.

  • 5.0 star rating
    5/20/2013

    Rich is amazing! I dropped my netbook  (Samsung N120) on Saturday afternoon and cracked the screen and since it's my owly computer and I can't afford a new one, I  was very, very sad.

    I looked up Yelp reviews and found Rich - and he's every bit as friendly and great to deal with as everyone else says. I'm on a super tight budget so the fact that Rich looks at your computer and gives cost estimates for free is so wonderful! And he explains exactly what he's going to do every step of the way.

    Rich took a look at my computer right away and gave me a price estimate (roughly $40 for the screen and $40 per hour for labor with a time estimate of 1 hour). He asked me to leave the netbook overnight and told me that he would have to inspect it for internal damage too (turns out there was no internal damage) and that he'd get back to me by the next morning with more info.

    A few short hours later,  he emailed to tell me there was no internal damage (phew!) and that found me a screen on eBay (he doesn't keep them in stock) - for only $36, a slightly  lower price than he'd figured.

    Within a few days, the screen had arrived and he installed it -  and everything was all new and shiny and perfect and ready to pick up by Thursday evening! He even went way above and beyond  with an added surprise for me - he added space to my hard drive (which was getting dangerously full!). The netbook works great now and I'm super happy and grateful to Rich!

  • 5.0 star rating
    7/16/2013

    amazing! Rich is a pleasure to work with and he will make sure to take time to walk you through your computer's problems and the potential solutions. He keeps you updated on the progress of repairs and tries to get everything done in a timely manner. He runs the shop from his home so don't be shocked when you arrive and find computer parts in every corner! He is incredibly knowledgeable about different computer problems, but will be the first to admit when he doesn't have the expertise to address your computer's problems.

    Rich replaced my laptop's motherboard almost two years ago now and everything ha been working great ever since. A couple hundred bucks to give my laptop an extension on life was well worth the investment and I thank Rich for guiding me through those decisions.

  • 5.0 star rating
    8/4/2014

    I definitely recommend this place.Grey is so nice and kind.. He really tried hard to repair my laptop. He explained the problems very clearly. Thanks for his effort on my laptop.

  • 5.0 star rating
    4/23/2013

    Rich has a good business model of working from home. That's why the price is very reasonable price. And, if I got it correctly, there is no charge for an easy diagnosis. Meanwhile, another computer repair shop on Valencia charges $35 for the same service. And there is no guaranty if its possible or not to fix your laptop.

    But the most important for you will be how fast he finds the root of the problem. In my case I had no idea why my laptop had been showing a black screen.  Within a few minutes, I've learned what could be the possibilities. We agreed to leave the laptop until he knows what my cause the malfunction.

    After a few hours later I got a phone call from Rich notifying me what's wrong and how to fix it. I was really glad to hear that, because he found the reason which was a hard drive problem and some court that was disconnected from the screen.

    I believe it reasonable to have my laptop fixed by a knowledgeable computer repair specialist!

  • 5.0 star rating
    5/12/2014

    Folks, if you need PC repair, go see Rich.  All the 4 & 5-star ratings are right on the money.  Rich fixed my Sony Vaio which needed hard drive replaced.  He diagnosed the issue in minutes and made a quick turn around based on my upcoming travel outside the country for which I needed the computer.  Rich takes those few valuable minutes to really explain what he's gonna do and what options there might be and his recommendation before he starts working.  Great follow through and communication as the work proceeded.

  • 1.0 star rating
    11/5/2013

    After seeing the great reviews on Yelp, I called Rich to schedule an appointment to come in and have my DC jack repaired for my laptop.  After I arrived at his place, Rich helped me for about 5 minutes, and then he told me I had to leave because he had a lot to get done and rushed me out of his place. I was so rushed I had to return to his place to get my laptop power cords.  This was totally rude and unacceptable. He told me he didn't recommend having someone repair my laptop because of the age of the laptop.  Anyway, I purchased a brand new laptop, but I will never recommend or go back to him with my new laptop if I have problems because he didn't seem to want to give me the time of day.  This is not a good business practice to earn the business of long-term customers.

  • 5.0 star rating
    6/20/2014

    My 4 year old laptop needed a tune up, the power was acting up, and Windows would not update.  Rich did an awesome job revitalizing my laptop.  He was responsive, truly knowledgeable and great to talk to.  My husband and I were impressed with his professionalism and client service.  We highly recommend Rich to anyone!!

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