Grey Matter Technical Services
Oh, I cannot think of anything bad to say about my experience! Rich was absolutely amazing! Not only was he extremely accommodating and knowledgeable, his price was fair and he was completely transparent about the price of the part I needed!
When I brought my laptop in for repairs, he knew right from my description just was wrong and made preparations right away. The part I needed was ordered right in front of me and, while some places may mark up the price of parts, Rich made sure I got the fastest shipping and best price available!
Originally, we had planned for me to leave my laptop overnight after I dropped it off at 6:30pm. This was done the day the part arrived. After a few hours, I get a call and he said he was done! He worked extra diligently and fast to get my new laptop fan installed and I couldn't be happier! This guy definitely went above and beyond what I expected and I will be taking my business to Rich in the future!
Really hopeful about this gentleman, my computer has been through a lot externally but still solid on the inside...Rich wasn't even willing to take a look inside! All I wanted was a new DC Jack. I'll definitely come here again but I'm a bit confused as to why his online reputation of fixing things the first try is more important than an interested customer.
Being that I was not serviced past the initial 10 second inspection I can't say much more about this place.
I could write a review of great length, but it would read much like Angelique B.'s review.
Rich is a great technical support to have in your life. I really appreciate that the suggestion Rich makes are truly helpful and super cost effective. I like that he is willing to repair versus replace fixable laptops that are still meeting my needs. We are so lucky to have Rich's services available to us.
Rich at Grey Matters was refreshing to work with.
I needed to repair a burnt out power jack on my Asus zenbook. After calling a half a dozen computer repair services in SF and being told that I needed to send my laptop back to Asus for repair, I finally heard about Rich, seemingly the only person in the city willing and able to resided parts on such a challenging machine. He worked to find the least expensive replacement part and charged me at cost. He was very responsive during the whole process and replaced my shortedout track pad while he was at it. All told he saved me over ~$150 over what Asus quoted.
Richard got our computer from dead and gone back up to normal operation, and for a reasonable price. Even better, when I came to pick it up, he gave me lots of tips on an upcoming purchase, and even taught me how to install more RAM in my laptop. Thanks from us - Ben and Kate
My laptop screen cracked. I didn't want to buy another computer or have Best Buy etc fix it. My roommate recommended Grey Matter thankfully. It worked out very well. He was really easy to work with and was a very fast turn around. He even ordered the part for me. I will be back when I have another computer issue.
I just cannot give enough praise to Rich with Grey Matter Technical Services! He is absolutely amazing!
I put off my computer needs for months and months on end because I just did not want to deal with the hassle of finding someone who could really help me.
Rich has all the qualities I could have ever hoped for in a computer technician. He is accessible, affordable, patient, and kind!
A true genius of a man, humble -- and honest.
He is warm and supportive - and knows how to be reassuring and encouraging to clients.
He knows his trade - knows exactly what he is doing. He absolutely exceeded my expectations.
He got my old computer in perfect shape -- and re-formatted my new computer for use - all in record time.
What was the biggest surprise?
He did EVERYTHING for about a tenth of what I was willing to pay. I absolutely encouraged him to up his prices - this man is worth his weight in gold -- and then some!
If its not too much to add -- Rich absolutely restored my faith in humanity.... the ability to trust a stranger with EVERYTHING -- and come out on top!
What a gem!
My only hesitation in writing this review is that he will become so popular -- that perhaps he will become difficult to access at some point!
Please - bring your computer to him - trust him -- and let him help you!
Rich is amazing!
I wish I could give him even more stars!
Thanks Rich! You are absolutely one of my favorite finds in San Francisco!
If I could give 10 stars I would.
Rich is amazing, professional and quick. My laptop crashed and I was expecting the worst in needing to re install programs. Nope, Rich was talented enough to save all of my data, got me a faster Hard drive and fixed my cd disc tray that was bent. All in all it was around or less than 24 hours. AMAZING! I CAN NOT STRESS HOW GREAT RICH IS! I will be going to this guy every time now. Not to say other places are not good its just that Rich is very thorough and has very accommodating hours 2-9pm. I dont know any other lap top technician like that.
I 100% recommend Rich for all your PC needs.
Rich is very knowledgeable, accommodating, great to work with, and reasonably priced. I've gone to him twice with laptop repairs. The first time my Toshiba laptop hard drive was failing and of course I was freaked out. He was calm and reassuring, backed up my data, installed a new hard drive, transferred the data, and made suggestions. His price was at least half the cost of a regular repair shop. The second time my laptop had slow performance and also my Vaio would not power up. He diagnosed the problem as maleware (my antivirus had expired) and also my windows system needed to be updated. He uninstalled McAfee (which has always given me problems) and installed a different antivirus as well as an anti-malware software. My Sony just needed a new power cord which he found a great price. He also cleaned up my Sony from malware. He even cleaned my laptops for free. He does a thorough, detailed job. It's like having your car detailed... it comes back like new :-).
I've referred a friend to him and told several other people about his services. I would definitely recommend him!
I called Rich about a problem I had with my laptop after reading all these rave reviews on Yelp. He called me back promptly and calmly talked me through my problem.
While he wasn't able to personally help me with my problem, I greatly appreciated his demeanor. He even recommended some other businesses who might be able to work with me on fixing my laptop, which was going beyond the call of duty.
I'll definitely call Grey Matter again.
I called Grey Matter about a power cord issue with an HP laptop and was able to make an appointment 30 minutes later! Rich had the problem diagnosed and fixed within 10 minutes and it only cost me $20. Rich is very easy to work with and his rates are very reasonable. I will definitely go back the next time I need a laptop serviced.
I went to Rich several times for issues I was having with my Asus laptop. He's very approachable and friendly, and although he'd never seen my particular issue before, he worked with me to identify the problem and was able to fix it quickly. His prices are very reasonable and all my dealings with him have been great. Highly recommend him if you have any computer issues.
Rich at Gray Matter is knowledgable, capable, and very proficient. He transferred my hard drive to an external disk, and his prices are extraordinarily fair. I will go to him for all of my computer repair/service needs from now on. He is honest, and if he cannot fix something, he'll be forthright about it. He is very thorough and professional. I recommend his work without reserve. He also gave me very good advice on other projects.
I recently came in to have my laptop keyboard after spilling juice all over it. I explained to him the problem and he quickly ordered me a new laptop keyboard within a day. He also kept me updated with the shipping information/ prices ( He explained to me how he searched to get the best deal for a new keyboard when I went in to have it replaced). Rich was also very knowledgeable and explained to me the various parts of the keyboard and how it's exactly put together as he opened my laptop, cleaned it up, and put in the new keyboard.
Overall, I paid 24$ with shipping for the laptop keyboard (which he ordered for me) and another 8$ to have it installed. I was very impressed at the customer service and small price I had to pay at the end of it! HIGHLY RECOMMENDED!
Ditto ALL the good things said here about Rich. If only more techies were as knowledgeable about the tech part AND had his ability to deal with us non-techies in such a friendly and helpful way!
I found Rich on Yelp, and all the good things said here are also true for my encounter. He is a very busy man, but I didn't feel rushed or neglected at all. He is thoughtful, kind, knowledgeable, and able to relate to the real world in which I use my computer.
That combination of tech savvy and understanding of people and their daily tasks is remarkable, and I can't say enough good things about my encounter with Rich. Hurrah!
AMAZING!!! I brought my broken laptop in to Grey Matter to salvage the hard drive, but Rich was able to repair my computer, instead!!! He even was kind enough to install a bunch of updates for me and get my computer running well again. Furthermore, he glued something down for me that was driving me nuts, repairing that as well. Super nice guy, outstanding work ethic, really affordable, and remarkably quick turnaround. I couldn't be happier. Thanks a million!!!!
amazing! Rich is a pleasure to work with and he will make sure to take time to walk you through your computer's problems and the potential solutions. He keeps you updated on the progress of repairs and tries to get everything done in a timely manner. He runs the shop from his home so don't be shocked when you arrive and find computer parts in every corner! He is incredibly knowledgeable about different computer problems, but will be the first to admit when he doesn't have the expertise to address your computer's problems.
Rich replaced my laptop's motherboard almost two years ago now and everything ha been working great ever since. A couple hundred bucks to give my laptop an extension on life was well worth the investment and I thank Rich for guiding me through those decisions.
Rich is amazing! I dropped my netbook (Samsung N120) on Saturday afternoon and cracked the screen and since it's my owly computer and I can't afford a new one, I was very, very sad.
I looked up Yelp reviews and found Rich - and he's every bit as friendly and great to deal with as everyone else says. I'm on a super tight budget so the fact that Rich looks at your computer and gives cost estimates for free is so wonderful! And he explains exactly what he's going to do every step of the way.
Rich took a look at my computer right away and gave me a price estimate (roughly $40 for the screen and $40 per hour for labor with a time estimate of 1 hour). He asked me to leave the netbook overnight and told me that he would have to inspect it for internal damage too (turns out there was no internal damage) and that he'd get back to me by the next morning with more info.
A few short hours later, he emailed to tell me there was no internal damage (phew!) and that found me a screen on eBay (he doesn't keep them in stock) - for only $36, a slightly lower price than he'd figured.
Within a few days, the screen had arrived and he installed it - and everything was all new and shiny and perfect and ready to pick up by Thursday evening! He even went way above and beyond with an added surprise for me - he added space to my hard drive (which was getting dangerously full!). The netbook works great now and I'm super happy and grateful to Rich!
Folks, if you need PC repair, go see Rich. All the 4 & 5-star ratings are right on the money. Rich fixed my Sony Vaio which needed hard drive replaced. He diagnosed the issue in minutes and made a quick turn around based on my upcoming travel outside the country for which I needed the computer. Rich takes those few valuable minutes to really explain what he's gonna do and what options there might be and his recommendation before he starts working. Great follow through and communication as the work proceeded.
After seeing the great reviews on Yelp, I called Rich to schedule an appointment to come in and have my DC jack repaired for my laptop. After I arrived at his place, Rich helped me for about 5 minutes, and then he told me I had to leave because he had a lot to get done and rushed me out of his place. I was so rushed I had to return to his place to get my laptop power cords. This was totally rude and unacceptable. He told me he didn't recommend having someone repair my laptop because of the age of the laptop. Anyway, I purchased a brand new laptop, but I will never recommend or go back to him with my new laptop if I have problems because he didn't seem to want to give me the time of day. This is not a good business practice to earn the business of long-term customers.
Rich has a good business model of working from home. That's why the price is very reasonable price. And, if I got it correctly, there is no charge for an easy diagnosis. Meanwhile, another computer repair shop on Valencia charges $35 for the same service. And there is no guaranty if its possible or not to fix your laptop.
But the most important for you will be how fast he finds the root of the problem. In my case I had no idea why my laptop had been showing a black screen. Within a few minutes, I've learned what could be the possibilities. We agreed to leave the laptop until he knows what my cause the malfunction.
After a few hours later I got a phone call from Rich notifying me what's wrong and how to fix it. I was really glad to hear that, because he found the reason which was a hard drive problem and some court that was disconnected from the screen.
I believe it reasonable to have my laptop fixed by a knowledgeable computer repair specialist!
My 4 year old laptop needed a tune up, the power was acting up, and Windows would not update. Rich did an awesome job revitalizing my laptop. He was responsive, truly knowledgeable and great to talk to. My husband and I were impressed with his professionalism and client service. We highly recommend Rich to anyone!!
I wanted to replace my whole network at my office and install newer up to date computers and a router, etc. Richard did the shopping, bought all the components I needed and installed everything at my office and made sure it was working. Saved me lots of time. I didn't need a repair, but if I do , I will call Rich at Grey Matter.
I had a hard drive crash last month in my fairly new laptop which Rich diagnosed accurately in the first minute we were on the phone. I'm from Boston, was traveling in California and Rich came recommended. Stressful times.... What a lucky find. Rich quickly installed a new drive, installed Windows 7, necessary drivers, some security software and a couple of browsers and was even able to recover some data, which I did not expect. Rich is also a teacher and very willing to share his knowledge. I chose to pay him more than the billed amount in order to be fair. Even that was not enough for what value I received. My machine is like new and I shall back up data more often! Thank you Rich! See you again my friend. Michael
Rich was so nice and helpful. Turns out what I thought was a defective power jack in my laptop was a defective power cord. Rich suggested I buy one on Amazon. He took the time to briefly browse Amazon to zero in on some candidates. I ended up buying 2 power cords since they were so affordable and they solved the issue.
Look forward to calling on Rich again, if I have any additional issues with my Toshiba.
Great guy and great service. You will NOT be disappointed.
Oh boo, latest laptop and a fatal hardrive DUMP. Luckily, I did back up not too long ago, even so, it's still and expensive kinda repair. Rich to the rescue! He installed a used HD and I am up and running. So far I have been very happy with the service of Grey Matter, it's the only place I take my electronics. Rich has very reasonable prices too.
Rich is your local friendly (and I mean it) tech guru with a good sense of humor.
He operates from his home in Sunset District - no nonsense.
Here's the summary of our experience:
- 3+-year old Acer laptop
(Windows start-up began hanging forever without obvious reason)
- spent a day trying to fix it myself
- went on Yelp and found Rich (it kinda jumps at ya on "Computer Repair" search SF)
- emailed him and got a quick reply back with appointment that worked
- got ~30 mins of face-to-face attention (with explanation of potential problems)
- got the laptop back in a little over than 2 days with another 15 minutes attention
- paid $72 (+tip)
- laptop works better than ever (it has been a month since).
Well, he became our local go to if a computer should ever malfunction again.
Pretty much same as all the other reviews: Great service, Overly courteous, and undercharges for his work. For specifics read on...
My laptop was running like trash and the fan was working like a helicopter even if nothing was running. I concluded that it was a fan problem (which requires the whole computer to be disassembled on my laptop) and called him specifically telling him to clean it. When i got my laptop back he stated that after disassembly (which takes about an hour) he found that the fan was not particularly clogged. Instead he found that viruses and malware was causing my computer to run at 100% at all times. He explained he felt guilty charging me for cleaning something that wasn't essential to the problem (despite that I specifically told him to do that) and he cleaned out and updated my computer. He probably spent at least an extra hour on work I hadn't asked for, free of charge. The computer was running like new and looked BRAND NEW! I pretty much had to force a tip down his throat. Great guy. Many thanks Rich.
Went to see Rich unannounced on a late sunday afternoon, because my laptop wouldn't charge anymore. I had tried everything at home ... different power outlets, connecting all parts of the cable again, reboot the computer. After a few minutes "we" found nothing weird and that everything was working fine. Back home it turned out everything did work fine again too. Still can't get my head around it.
Anyway, Rich was very friendly and I really appreciate the time he took to help me locate the problem.
He did ask me to make an appointment next time tho :).
I went to Rich with a video problem on my Toshiba laptop. He fixed the problem, and tuned up my laptop. He was kind, professional, and a good teacher. I highly recommend him.
I am so thankful to have found Rich on Yelp - he is truly wonderful and was a pleasure to work with. Incredibly knowledgeable, honest and affordable. After having a terrible experience with Geek Squad I found Rich who fixed my computer in a timely manner. It was refreshing to work with someone who was so transparent - if you have any computer problem Rich at Grey Matter should be your 1st call.
Rich is both personable and knowledgeable. My girlfriend's laptop had a hardware issue which was beyond my expertise to fix myself. I brought it to Rich, and he quickly diagnosed the issue, looked on eBay with me to get the best price on the part we needed, and had the laptop back in perfect condition as soon as the part shipped. He explained the work in detail and his price was very reasonable. He had even cleaned the laptop by the time I arrived to pick it up.
I would definitely return with any future issues, as well as recommend his services to my friends. Thanks Rich!
This guy is beyond amazing at fixing PCs. You MUST go to him if you have any technical problems, even if it will only take 5 minutes. Because he is SO honest, he will only charge you for that 5 minutes. He is HANDS DOWN the most honest and most affordable. He is so inexpensive for what he does, and he has the best prices of any computer repair service in the city.
I found him through Yelp because I called TechCollective, TechBrains and all of the other small business tech services and they were too pricey. They were at least double what Rich quoted me and he did the job brilliantly. He charges extremely fairly (dare I say, almost too fairly; I don't want him to go out of business because he is too fair!) and more importantly, he is very adept and skilled. He told me he's been working on computers since the 70s! So he's got the skillz with none of the attitude.
Save your money, save your computer, go to Rich. He is worth hopping onto the N Judah for. Guaranteed.
Rich was super helpful. I couldn't figure out why my computer was running so poorly. It was slow, my sonos wouldn't run off of it, I couldn't update windows, I often had to force shut down etc. I had run a bunch of diagnostics and defrag to no avail.
He tracked down 3 major problems including some problems with my virus software that was using up most of CPU processing power. I would estimate he did about 6 hours worth of work, but only charged me for three.
He was super honest, responsive, dedicated and quick. He also guarantees his work.
I rarely yelp anything but since I recently used recommendations for Rich on Yelp, I might as well share my experience. And I've read a thread below of another client with a similar experience...and others who agreed to that thread.
1st work = great, but within a couple of months, my laptop bombed. Went back to Rich explaining issues. He'd said he'd get in touch with me but made no initiative to set appointments or timelines despite my continuous communications that I'm flexible with my schedule.
I waited & waited & waited. After multiple emails with no response, I initiated a phone call.
FINALLY! Dropped off my laptop with his commitment to give me a status update on Sunday...nothing materialized. Close to a week has passed, no updates / progress. I had to initiate another phone call. Got put on hold with some weird "elevator music" for 5+ minutes. Either by accident or not, Rich didn't attempt to re-call, so I had to make a 3rd call only to remind him whom I was, my issue, etc.
He said he would look into it and get back to me that same night...nothing. Next day, FINALLY, initiated by him, an email stating he couldn't fix it. Up to this point we knew the issue, it was a matter of ordering a new part as the original piece he had ordered and installed was defective. If he'd done it before, why couldn't he do it again with a new part?
In frustration, I emailed back with a COMPLAINT; which apparently wasn't to Rich's liking. DEAL WITH IT. I'm not the 1st nor the last. He left me in the dark for several days because of personal issues, yet I was polite, patient and understanding. I didn't see the same sentiments in return. Had I not reached out on the 3rd attempt, it 's be pretty safe to say, my laptop would have sat there for another week.
Rich is a nice and honest guy.... don't get me wrong, but this is still a business. If you, the owner, can't make the bare minimum effort of a 5 minute email or phone call to your client for a status update, get someone else to do it; simply say you're looking/working on it... That's as difficult as it could get. At least your client knows what's going on. It's still a business!
Furthermore, some of us telecommute...so it does impact our professional schedule when our laptops are not available. Let us know progress / updates so we can make arrangements. We're in 2012...
Bottom line, a trustworthy and depending business isn't just about knowing your craft, it's also about customer service and keeping to your words (scheduling, follow ups, follow throughs, remembering who's who...get a planner)...an area that Rich needs a regular maintenance reboot.
Rich is obviously very good at his job, and he's very generous, to boot. I'd been building a PC when I realized that I didn't have a few cables (SATA and DVI) I needed. I called Rich looking for them, and I was able to pick exactly what I needed (for an amazing price) within minutes.
Rich is personable (and a NY football giants fan) and extremely competent. I'm going to recommend him to all of my friends in the Sunse
I found Rich recommended on Yelp and took a chance. I go thru computers like Zombies go thru brains and have taken many computers to him. Each time he figures out what others scratch their heads at and I always leave him with a computer humming and purring like a cat in the sun. If you have a broken computer I highly recommend Rich but be advised,I may be standing in line with broken computer in hand.
Business info summary
- 2:00 pm - 6:00 pm Closed now
|Mon||2:00 pm - 9:00 pm|
|Tue||2:00 pm - 9:00 pm|
|Wed||2:00 pm - 9:00 pm|
|Thu||2:00 pm - 9:00 pm|
|Fri||2:00 pm - 6:00 pm||Closed now|
More business info
- Accepts Credit Cards
From the business
My skills include laptop computer repairs of every sort, including virus and malware removal, hardware upgrades (memory, hard disk, DVD burner, internal and external wireless adapters), …Learn more about Grey Matter Technical Services , Opens a popup
My skills include laptop computer repairs of every sort, including virus and malware removal, hardware upgrades (memory, hard disk, DVD burner, internal and external wireless adapters), performance optimization, and hardware repairs (laptop power jack, LCD screen, keyboard, power supply), wireless networking, DSL/U-Verse/Cable setup, Windows XP, Vista, and Windows 7 and 8 installation and configuration, and new computer setup. I can also create a custom web domain name with email and/or web hosting for business or personal use, and perform best-practices configuration for setup, mail, messaging, and backup. One of my favorite services is to take a slow-running laptop and return it running 5X faster or more. Sorry, I don't work on Apple computers or full-size desktop computers.
Established in 2007.
After spending 20 years developing commercial software in a Dilbert-esque 'cubicle farm' setting, only to then become caught in the dot-com startup mania, I decided to go out on my own and start a small business. So far, I am very pleased with the response I've gotten on Yelp*!
Meet the Business Owner
A full-time San Francisco resident since the 1970s, I value customer service over everything else, and dedicate my time to servicing your computer-related needs. I treat you the way I would like to be treated. Estimates are free, advice is free, costs are low, parts are not marked up, and everything I do comes with a 120-day warranty. Plus, I only charge for successful service.
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