Grey Matter Technical Services

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Recommended Reviews for Grey Matter Technical Services

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  • 5.0 star rating
    5/18/2016

    Several keys on my Compaq laptop had separated from the keyboard (I guess I don't know my own strength) and - being a complete novice - I began a search for laptop repair.

    I didn't know if I should buy a new laptop or what. Thankfully, I had the great fortune of finding Grey Matter Technical Services and Rich.  When i asked about possibly buying a new laptop, he asked me if I was happy with mine - which I am - so, he suggested that i just replace the keyboard.  He didn't have the right one on hand, so he ordered it for me.

    Rich emailed me when it had arrived (quickly) and he switched out my toothy one for the new one and showed me how to do it for myself in the future.

    Rich knows what he's doing: he doesn't just do computer repair, he also builds them himself.  He was friendly, took the time to explain things to me, ordered the part i needed, he let me know - ahead of time - what everything was likely to cost, he installed the part and did it all for a very reasonable price.

    I couldn't be happier!  I'll definitely return to Rich and Grey Matter Technical Services for any of my future computer needs.

  • 5.0 star rating
    5/7/2016

    Rich did a great job fixing our laptop's broken screen.

    He's very knowledgeable, very experienced, friendly, and committed to his work. He also does a good job setting expectations, and priced his job fairly.

    He is our new go-to go for PC repairs!

  • 5.0 star rating
    4/28/2016

    Wish I could give him more stars! So glad I went to Rich! My hard drive in my 2010 MacBook Pro failed, I went to the Apple Store and they were no help. After this I started looking around on Yelp and found Grey Matter Technical Services.

    Rich ordered the new SSD hard drive for me and installed it. He did this in only a few days, and kept me updated during the process. My MacBook is working faster and better than it ever has. So happy with it now :)

    He is very friendly and knows his stuff. Highly recommend him!!

  • 1.0 star rating
    1/23/2016

    I tried numerous times to see a laptop he had listed on Craigslist ($325.00), and there was always some reason he was not able to meet.  If he is this way in doing repairs, I strongly advise not leaving anything with this guy, you may never get it back.

    I guess he's just another Craigslist Flake

  • 5.0 star rating
    6/24/2016

    If you need a repair, GO ONLY TO RICH AT GREY MATTER!!!!!

    I have been taking my various laptops to Rich for probably 8 years now.  He is honest, expert, humble and fast.  I trust him implicitly to do the best work for a better than fair price. When asked, his recommendations and advice are the only ones I would solicit.

    He just upgraded a new laptop for me that I liken to cherrying out a stock 1969 GTO.  Freakin' awesome!

    I cannot say enough good things to encourage a a computer-owner-in-distress to call Rich.  I will never go anywhere else.

  • 5.0 star rating
    6/11/2016

    All my dealings with Grey Matter Technical Services were extremely smooth and productive. I had a laptop with a screen that would not turn on, and had been unable to figure out the issue through my own research. While Rich was ultimately not able to restore functionality to the screen, the problem likely lying in a broken connector and my laptop being a particularly unusual model using parts long out of production, he was able to assist in many other ways.

    First off, he explored the issue and tested the laptop thoroughly, eliminating all the typical potential causes of malfunction. He did this as part of providing an estimate, and upon realizing that he wouldn't be able to repair the specific problem, he was super upfront about that and explained the issue, suggesting as well that I get a second opinion. He also offered data recovery services at an extremely reasonable price, and was able to rescue everything important from my hard drive.

    He also suggested that, as I don't actually use my laptop for portability, I hook it up to an external monitor and keyboard and use it as a desktop. He walked me through this process, and when I acquired a cheap monitor at a thrift store, he helped me clean it, checked the compatibility, and offered advice and assistance in getting it working with my computer. He sold me a cable (the monitor having come without) for an extremely reasonable price, and laid out further options I could take in the future.

    In total, I visited Grey Matter three times over the course of a week. Rich was always highly professional and polite, and while my computer could not be repaired in the traditional manner, he came up with a wonderful resolution to my problem keyed specifically to my needs and helped me enact it, leaving me in a better position than I was before my computer broke. He charged me only for the parts and labor that led to success (the data recovery and the cable to connect the monitor), so the entire process was very financially painless.

    I feel like I'm not doing justice to how smoothly and pleasantly everything went. I guess I can sum it up by saying that our interactions were positive enough to convince me to create a Yelp account, and that I would highly recommend Grey Matter to anyone in need of technical assistance.

  • 5.0 star rating
    3/16/2016 Updated review

    Rich is extremely thorough, clear, generous with his time.  He weighs options, looks for the most cost effective solution, takes the time to explain things, and works with integrity.  We've used him 3 times and always are happy with his level of care and service.

    5.0 star rating
    10/13/2015 Previous review
    Rich is very capable, very clear in teaching me how to handle the issues I was up against and very… Read more
  • 5.0 star rating
    11/17/2015

    I came to Rich a few weeks ago to get advice on whether I should fix my old HP laptop. It had given me the black screen of death after 7 years of use (sad face). Rich was very thorough in explaining to me (I have no knowledge with computer repair) that it would be better for me to get a new laptop instead, because the repair costs and troubles will not be worth it. I really appreciated his honest, professional, and courteous opinion.

    Rich ended up helping me retrieve data from the broken laptop (~$40) and offered me his opinions on what laptop I should purchase next. This was my first experience with a computer repair service, and I could not have asked for better. Highly recommend!

  • 5.0 star rating
    10/30/2015

    Rich was great. I consulted him on a dropped laptop with a black screen. Although he was not able to open it up at the time, he laid out the possibilities and potential cost. He gave further feedback via email when the screen was still not working but not black.
    The other thing Rich did that I highly appreciated was suggesting a second opinion. I ended up popping it open myself (as he suggested it was not too risky to just pop the back) and reattached some wires.
    Although I feel a bit of a n00b fir needing help for a loose wire (behind a bunch of screws), Rich was super helpful and informative. He definitely went above and beyond.

  • 5.0 star rating
    5/5/2016

    Richard has never actually repaired anything of mine (yet), but I did ask him for a quote on a repair to my old computer yesterday. My PC is very old and getting slower by the day, and I'm just a couple months away from replacing it with something shiny and new, but I was hoping to keep this old thing I'm using now running in the meantime. I spoke to Richard on the phone about fixing it for me, and you know what he told me? Based on the age of my computer, it would cost more to repair than its actual value. As such, he suggested that I do not have him repair it, because it simply wouldn't be worth the money. He suggested that I just restore it to its factory settings instead, and back up all my stuff beforehand. I took his advice, and am not going to have it repaired, but I also know where I'm going if my new MacBook ever needs to be repaired. Thank you Richard!

  • 5.0 star rating
    4/25/2015

    OMG! My computer crashed! I had no idea what to do. I was in a panic because I am new to the bay area and did not have anybody to ask for a referral. Of course Yelp came to the rescue.

    I can't say enough about the service that I received from Rich. I dropped my computer off with him and he called me the next day to deliver the news.I found him to be honest and straightforward. He was not optimistic about being able to restore my files but said he could get things up and running for me. Honestly this was a huge relief because I was convinced I was going to have to fork out for a new computer.

    I got my computer back 4 days later and that thing was running like new.  He cleaned out all of the junk that had accumulated over the years and even replaced the hinges that had broken off during a previous mishap.

    Bonus #1: He spent about 15 minutes teaching me about the pros and cons of various back-up options so that I would never have to worry about losing my data again. He is a really nice man.  He took me step by step through his fix-it process on my device.

    Bonus #2: I didn't have to take out a loan or promise away my first born child to pay for the repairs. I ended up paying about half of what the local big box store wanted to charge me where they didn't even think they could fix it.

    Overall, if you want someone that you can trust and is reasonably priced, reach out to Rich.

    PS, I have been meaning to write this review for a long time as I took my computer to Rich almost a year ago. However, I think this has actually worked out better because now I can say that I have not had a single issue with my computer since Rich fixed it!

  • 5.0 star rating
    11/5/2015 Updated review

    Best buy, actually worst buy, told me replacing the broken screen on my chromebook would be between $200-$300. Rich did it for $65.

    5.0 star rating
    7/26/2011 Previous review
    Rich is the best!  My computer with what looked like terminal heat-stroke and Rich not only revived… Read more
    5.0 star rating
    3/10/2011 Previous review
    I can't say enough good things about Rich.  I had an unyeilding school deadline and a flight to… Read more
  • 5.0 star rating
    3/31/2016

    I have always had good experience with Rich.. either to make my computer work better or to fix an issue where it does not work anymore  He is interested in the issue, explains it in lay terms and works to fix it cheaper than other computer repair people that I have worked with.

  • 5.0 star rating
    8/24/2015

    Rich is smart, honest and reliable. He will do everything possible to diagnose and repair your computer (he has worked on my desktop and several laptops), give honest, accurate estimates of the time required, and will always tell you if he doesn't know or isn't sure what's wrong, but will tell you what is required to try and find out. And he'll explore with you whether the repairs for minor problems are worth the hassle involved in repairing them.

    I can recommend Grey Matter Tech Svcs. to anyone, anytime.

  • 5.0 star rating
    2/25/2016

    After working with Rich it is easy to see why he has all the 5 star reviews. He agreed to try fix my laptop and would not charge me if he failed. When a few stripped screws stopped him from being able to make the repair, he patiently explained to me my options, and bet to save the laptop. All this did not cost me a dime. I am truly impressed. With Rich I feel like you have a business owner who genuinely cares. Great guy and great service, thanks Rich!

  • 5.0 star rating
    3/10/2016

    Don't be fooled by how residential this place looks, it's a full blown computer repair center on the inside! Rich is a mensch, made me go from being angry at my computer to realizing things were not as doomed as I thought they would be, and offered so much help and guidance about what I should do, even offering to lend me an extra charger for my laptop until I got a new one! I definitely recommend!!

  • 5.0 star rating
    2/20/2016

    I would give him 10 stars if I could. Best service I ever had in sf. Rich is patient, thoughtful, approachable, and professional! It's such a relief to work with him when I was overwhelmed with my laptop problems.

  • 5.0 star rating
    1/12/2015

    I could write a review of great length, but it would read much like Angelique B.'s review.
    Rich is a great technical support to have in your life.  I really appreciate that the suggestion Rich makes are truly helpful and super cost effective.  I like that he is willing to repair versus replace fixable laptops that are still meeting my needs.  We are so lucky to have Rich's services available to us.

  • 5.0 star rating
    1/18/2015

    Oh, I cannot think of anything bad to say about my experience! Rich was absolutely amazing! Not only was he extremely accommodating and knowledgeable, his price was fair and he was completely transparent about the price of the part I needed!

    When I brought my laptop in for repairs, he knew right from my description just was wrong and made preparations right away. The part I needed was ordered right in front of me and, while some places may mark up the price of parts, Rich made sure I got the fastest shipping and best price available!

    Originally, we had planned for me to leave my laptop overnight after I dropped it off at 6:30pm. This was done the day the part arrived. After a few hours, I get a call and he said he was done! He worked extra diligently and fast to get my new laptop fan installed and I couldn't be happier! This guy definitely went above and beyond what I expected and I will be taking my business to Rich in the future!

  • 3.0 star rating
    12/9/2014

    Really hopeful about this gentleman, my computer has been through a lot externally but still solid on the inside...Rich wasn't even willing to take a look inside! All I wanted was a new DC Jack. I'll definitely come here again but I'm a bit confused as to why his online reputation of fixing things the first try is more important than an interested customer.

    Being that I was not serviced past the initial 10 second inspection I can't say much more about this place.