Gresham's Florist of Atlanta

Elite '08

155

339

Gracie B.

Oakland, CA

If I could give no stars - I would.  And ya'll know I'm stingy with the 1 stars - you have to really do something to get that.

So I HAVE to have 12 birds of paradise flowers for tradeshows.  And they have to look good.  Well my show started first thing in the morning monday, so I needed flowers on saturday or sunday.  I talked to the woman at Gresham's on Thursday and she said that she would drop off the flowers right after they closed on Saturday, so I could expect them when i got to my hotel saturday afternoon.

Well I get to my hotel and there's no flowers.  I get upstairs - call Kinkos about another issue then call her shop - no one's there...of course, she said they closed at noon.  So I start calling the other florists on my list - I reach flowers by Taffie, and Taffinee promises that she'll get the flowers to me ontime monday morning.  I go grab a snack - but didn't take my phone - come back...the flowers are there and she's finally called to say she was "lost" (hell-O! I gave you an address for a reason...who cares if the hotel changed it;s name).  Well - too late...I'd already ordered MORE flowers

That said - I get back to the office today...I call to say I want a credit of some sort since I had to order double flowers since they weren't there on time.  She argues with me.  What ever happened to the customer is always right - or even the customer deserves the benefit of the doubt since I may not have been clear - or even I overcharged the customre and could give her something back for screwing up a little.  She thinks that since the flowers were there before monday that's all that matters - never mind that she didn't deliver on time.  

Basically - I was RIPPED OFF.  She charged me $10/stem (more than I've ever paid and TWICE as much as Taffie charged) and refused to agree that she was wrong.  Go somewhere (anywhere) else...I recommend flowers by Taffie - but don't go here!

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