Review Highlights
“Josh's commitment to his customers is a rare thing in business and will serve him and Fossil Creek for years to come.” in 4 reviews
“I hope the ownership who likes to do " Feature Articles" on their employees does one on Jason and Clinton.” in 3 reviews
“Also, the tree buying experience was great.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
Business owner information
Josh R.
Trees from 30 gallon to 300 gallon - delivery & installation, Full Garden Center with 8,000 sq.ft. of greenhouses and a Home & Gift Store, Landscape and Hardscape Design & Installation
Ask the Community
Q:
Y'all do corsages and stuff for prom?
A:
Hi Toni! Thanks for your question! We only sell living plants, no cut flowers. A florist would be a better bet on that. We hope you'll come see us for all your garden needs! Thanks again!
Fossil Creek T., Business Owner7 years ago
Recommended Reviews
Overall rating
55 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jennifer N.Fort Worth, TX401827Apr 5, 2014
This place is really growing every year. I love supporting small local businesses like this.
Helpful 0Thanks 0Love this 0Oh no 0 - Bruce V.Fort Worth, TX1111118Apr 24, 2021
A good place to buy greenery for your garden/flowerbed/lawn/home uses. Due to the late Jan-Feb 2021 Winter blast, my flowerbed was smacked hard like when the "People's Champ" , The Rock, lays down a signature SMACK Down in Tha wrestling ring!!!! Do You Smell What I'm sayyyyying???
I Purchased the recommended shrubs to replace my damaged flowerbed shrubs.
After (2) weeks and constant watering/care...I can honestly say that my flowerbed looks legit! These brushes that were recommended by staff did the trick.
I do recommended this nursery as it's well cared for and the staff knows "what's going on". Marvin Gaye would be proud!Helpful 0Thanks 0Love this 0Oh no 0 - Paul W.Blue Mound, TX01Apr 11, 2024
We just visited the nursery and one of the cats on the property came up to me wanting attention. I obliged and gave it a few strokes. A female salesperson immediately approached me scolding me and then lectured me for petting the cat. She told me that they were being trained to be barn cats and it is ferral and that they want it to kill mice. The cat was far from feral and cats will kill mice regardless if you pet it or not.
I didn't appreciate her attitude and there were no signs posted around the area about the cats. While she was lecturing me the cat had already moved on to be pet by another customer.
This soured our mood and we ended up not making a purchase. If cats are allowed to wander freely on the property during open hours you should expect this to happen. Especially as friendly as this cat was.
This review is just based only on the customer service received from one salesperson and not the rest of the nursery or its products.Helpful 0Thanks 0Love this 0Oh no 0 - Kelly Cronin ..San Francisco, CA029Oct 5, 2023Updated review
Update: Great customer service and attention resolving my tree installation issues.
I spoke with Jason who came out same day to check the broken sprinkler heads along driveway. He stopped the ongoing leak right away and then had the an irrigation crew fix/replace the heads to restore working order. He was very nice to talk to and very accommodating.
The only thing I wished we had done before he left was check all the sprinkler zone's because we would've fount the other broken lines in the backyard right away.
After writing my previous review, I called Jason back and he said they'd be out to fix the additional broken sprinkler lines in a few days pending the incoming storm. I also received an email from Terra and a very nice phone call from Josh, the owners of the store. They were both very helpful and accommodating. I shared my concerns with the health of trees going forward and Josh was very helpful and didn't end the conversation with me until I'd asked all my questions and concerns.
The irrigation crew came out the following day to fix the broken sprinkler lines. They checked all the zones before leaving (and found another line break actually) They quickly repaired the remaining broken line and repaired the tree root balls with new dirt and mulch.
I should add too that these repairs and visits were at no cost to me.
Also, the tree buying experience was great. Holly was very helpful in selecting the trees and the ladies inside the store were also very helpful and accommodating as well. It was just the installation that issues unfortunately added up.
The quality of the trees themselves look great and appear to be acclimating well.
I am very pleased and satisfied with how everyone handled the situation and I really appreciated everyone's time and attention. Thank you.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Fossil Creek T.
Oct 5, 2023
Thank you so much for giving us the grace to get it right! We work hard to serve our customers with the highest level of service but sometimes we miss the mark. We appreciate your kindness and communication. Josh & Terra
Oct 1, 2023Previous reviewAwful tree installation experience! I am not interested in spreading negativity or hate but this has been an awful experience and I will probably never go back here for any plant nursery needs or supplies.
1.) Showed up unannounced to deliver and install trees. I was supposed to receive a call/email notice for an expected delivery date and time and I never did. Since I didn't know they were coming, I didn't get a chance to locate all the existing sprinkler lines and heads. Additionally, I had family visiting and plans with their visit that had to be canceled due to unexpected tree delivery and install.
2.) The crew backed the truck and trailer on to my front lawn several times trying to inch the trailer up the driveway. This caused them to break the front sprinkler heads. They tried to fix these before they left but were unsuccessful.
3.) Strike 3 that caused me to write this review is the massive hole they made in my sprinkler line at one of the trees. This is the main line that feeds my backyard sprinklers which means I can't water anything in my backyard. I only found it when I turned on the sprinkler yesterday and a geyser shot out right at the tree root ball. The water pressure also eroded out the tree root ball and now I'm worried the tree won't survive. If it dies, it will be $$$$ down the drain!
The eagleston Hollie's have spots (pictured) which I'm hoping is just transparent stress.
I will be calling them (again) when they open (they are closed Sundays) to make a formal complaint about my overall experience. I hope I am the exception and others have not had the poor experience I've had. I bought several trees (7) so this was no small purchase. I hope they will fix the broken sprinkler line and inspect/repair or replace damaged tree root ball, but we'll see. I'll provide a follow up.
Word to the wise, make sure you get a delivery notice and you check sprinklers and any other underground utilities immediately after installation before they leave. - Bob F.Fort Worth, TX2742911Jun 5, 2023
One of the coolest nursery/farms around! We wanted a palm tree and did some googling and found this place. Been back to get a couple prickly pear cactuses, some yellow yuccas and a hibiscus! The workers are very knowledgeable and friendly! We love it that they are only 15min away from us! Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 21, 2023
Such a pretty store it's almost like going to the arboretum. Healthy plants at great prices.
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Fossil Creek T.
Mar 21, 2023
Naomi, Thank you so much for sharing your experience! We would love to know what we can do to create a five star shopping experience next time.
- Tracy B.San Francisco, CA02Jan 4, 2023
Tremendous experience with our tree. From the choice at our visit, to the quality of trees at the farm, to the efficiency of the professional team that came out to do the planting. They exceeded my expectations. The lead
Phillipe was knowledgeable and very committed to making sure it was planted properly. Will definitely return to purchase again! Thank you!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Fossil Creek T.
Jan 9, 2023
Thank you so much for taking the time to recognize our team! It takes our whole team to serve the community the way we want and Josh and I love to get to recognize when a job is done well! -Josh & Terra Richards
- Barb L.Colleyville, TX022Dec 9, 2023
Very pretty setting. I would love to say this nursery was my go-to place. It is not. After a major purchase and planting according to their recommendations, 50% of our trees died. Their refund policy is inferior, compared to Calloways. I now buy only from Calloways.
Helpful 0Thanks 0Love this 0Oh no 0 - Nov 7, 2022Updated review
I just wanted to update my first review from about a year ago! I've been coming here for a long time no, and I'm happier and happier with my experience here. I won't go anywhere else for my plant needs, whether it's indoor, outdoor, or pots & plant accessories. Everyone here is so knowledgeable about plants. I know I can ask anyone a question and they'll give me an extremely detailed answer that I know I can trust. I bought a magnolia tree from here in the spring (Maggie the magnolia is doing great), I've bought indoor plants, and I've bought shrubs and rosebush and yucca for my flowerbed. So I can vouch for fossil creek in every regard... they're the best! Whatever you're looking for, come here! Even if you're just looking to de-stress, nothing is more therapeutic than strolling around smelling their flowers, enjoying their greenhouse, and admiring their adorable indoor accessories.
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Fossil Creek T.
Dec 22, 2021
Wow! You are amazing. It means so much to a small business for someone to invest their time to share a review. We are very grateful and i hope I get to meet you soon!
Jessie, thank you for taking the time to recognize our awesome team! If you enjoyed your experience in December you're going to LOVE Spring!! We can't wait to serve you again soon.Dec 21, 2021Previous reviewVery friendly and helpful staff with a plentiful selection of plants! I wasn't sure which plant would be right for my space, but the staff here pointed me to a few suggestion that would fit my home lighting situation (and beginner-green-thumb skill level)! Not to mention, the place is just adorable and charming to walk through and browse. There's a cute bridge over a little creek, and a greenhouse for the indoor plants, along with lots of trendy pots and decor. Definitely my new go-to spot!
- Johnny A.Plano, TX026Jul 22, 2023
Hugh selection of all your gardening flowers, shrubs and trees. The staff was very knowledgeable and helpful.
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