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Fletcher Jones Honda
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Clark/Division (Red)
14 reviews for Fletcher Jones Honda
By the time we got to Fletcher Jones I was tired and confused. We had been certain we were going to get a Ford, but after test driving it decided that wasn't an option and we'd have to do some actual car shopping.
The salesman at Fletcher Jones was extremely knowledgeable, not just about the vehicle (we ended up with a CRV) but about Honda. Having our questions, who am I kidding, having my husbands questions answered right away without a "I'll check on that" was great. The proactively offered info was terrific, especially after our visits to other dealers.
I'd like to say we would have bought the CRV no matter what the salesmen were like, but in reality they did a great job selling us the car. I left happy with my purchase and not a hint of regret, and that's saying something for such a big purchase.
The only problem I had was the manager didn't want to look for other vehicles at other dealerships. We wanted an interior/exterior combo that is hard to come by. For the manager to look up what other dealers had this combo they needed us to fill out all the paperwork and pretty much agree to buy a vehicle. I was more than a little annoyed by that since they didn't have the vehicle we wanted, so we were pretty much agreeing to buy a vehicle we didn't want (they had the exterior color we wanted in stock with the wrong interior). After 10 minutes or so the manager came over and offered us a discount, a small one, to take the one they had in stock instead of him trying to find the one we wanted. Now at this point I was tired and just wanted to leave, I also didn't care as much at that point about the interior as I would've at the beginning of the trip. So we agreed. I still love the car. It would've been nice to get exactly what we wanted or a bigger discount but I suppose that's part of car buying.
I try to avoid taking my 2002 Honda Accord EX Coupe to a dealership except for warranty work.
I had a wheel bearing issue with my car that Carr's Honda did not fix (see that review) so I took it here.
I was in and out quickly and while they were at it they checked my fluids and found my brake fluid to be dirty and recommended a flush. The cost was high (don't remember the exact dollar amount). I took it to HAAS to have that service done.
Overall though very happy with the professionalism here and will be back for future warranty work should my car need it.
So, i went and looked at the vehicle i wanted.
Only one sales person came to me and asked if he can help me. A friendly guy not a shark. I told him i was supposed to meet a sales guy. But, I had totally forgotten his name (HA!) After awhile same guy can back, he was a great guy didn't talk BS, had manners and treated me like a person with respect.
Well, i didn't buy the car just because i didn't have time to haggle on the price and considering i was in a part a town that haggling would be a joke. So, i persuaded not to waste anyones time.
But, if i had 30K to toss around i believe i would talk to Al Yamane Sales Associate at Fletcher Jones Honda
I called Fletcher Honda for a telephone price quote for a 2010 CRV EX L and was told they would match a quote that was given to me from another Honda dealer and the car was available today. I went there and after 2 hours of filling out paper work and waiting, it was revealed to me that the car that they were selling me was actually a 2009 and not a 2010. The office manager acted like a child and started ranting that I did not know a good deal when I saw it. I don't know if they purposely misled me on the telephone call or made an honest mistake - but in either case, the way the office manager and salesman acted when I discovered the error was extremely unprofessional and lacking maturity. I recommend avoiding this place.
I at first wrote a great review for this place on my new lease of a Honda EX.
I am retracting it.
The folks are very nice, but I want you to know, please shop around.
My lady recently bought a car there, and they duped her into buying a form of extended warranty. Needless to say this warranty was practically worthless.
I am in the process of seeing what % gets refunded.
so I call this "guy" and he says he called me 3 times... which is as untrue as it gets as I have a VoIP phone, so its all logged. I tell him he hasnt and he still wants to fight about it. I mean what kind of jerk pretends to have called 3 times and when you offer proof to negate this, he just turns up the volume of his lunacy?
So now we get to wait for a couple of weeks for a refund of a policy that basically does nothing. as i read the fine print, it only allows them to repair the smallest of small dents. Nothing that would damage the paint. Well, almost all dents have the potential to damage the paint.
The guy that sold her the car is fine and good... but this other dude and what they have done in this little run around needs to be heard!
Stay away from them.
Few things make me more angry than a charge for something I know I don't need and didn't ask for. So I was livid when I went here for an oil change, and when I picked the car up the invoice had a charge for new wiper blades. Odd, since I had just purchased new blades from Target and replaced them myself.
I brought it to the attention of the service guy and he removed the charge without any questions. But that made me wonder...did he know the service guys were in the habit of doing this, and just removed it because I "caught" them and made a fuss? And seriously, I don't think they changed the blades at all...I think they just charged for them.
So I get into my car, still trying to get over the insult of the trumped up charge, when I reach over to update the owner's record that I keep in my glove compartment.
BAM!!!!! The entire glove compartment door flipped down, and everything fell out! Upon further inspection, they forgot to reinstall these stoppers that prevent the glove compartment door from tilting out more than the normal 5" - 7".
I called them later to complain and the guy said he could post a credit on my account for the next time I came in, but that's the best he could do. WHATEVER. No coupon or promise of a discount could possibly get me to bring my car back there for shoddy, half-assed service at a place that tries to trick you into paying for stuff you didn't want (or even have done).
Summary: If you like frustration and feel-bad surprises, go there now! Otherwise, Avoid. This. Place.
I have an S2000 convertible that has only 7000 miles on it after three and a half years. The car has a rattle in the body, and has had it from the day I took possession of it. FJ has refused to go beyond the bulletin issued by Honda of North America regarding a complaint it is getting from everyone about a rattle in the top or roof mechanism. Personalities of the advisors are meaningless when both the service provider and the mother company do not stand behind what is supposed to be a quality product. I guess what caused me to snap was the last time I took the car in, I said the rattle was still there, they did what they usually do, then drove the car and admitted that the rattle was still there and would not go farther, they just referred to that bulletin from Honda of North America and said that is all they could do. When I called Honda of North America, they concurred. I think that Honda has little automatons running its company, and I will never drive another Honda if it was given to me. And, I am trading an almost new S2000 in on a BMW next spring. What a negative experience. I wouldn't wish it on anyone.
I have take my car there a cple times. Each time I think it can't be as bad as the prior time. Nope...they somehow out-do themselves.
Kudos to them for staying in business while acting like they don't need customers nor charge reasonable rates. Not many, if any, companies would stay in business with that model.
I'm a little intimidated by all the bad reviews on here (don't hurt me for writing a good review, please!!) but Fletcher Jones recently bent over backwards, like, twice, for me, and I promised myself I'd give them a shout-out.
I recently went in for my 45,000 mi check-up, and mentioned that my gear shift was acting up and could they please look at it. After three hours of work, I get my car back, drive home, and then go on vacay for about a week. I get back to town and my gear shift is so stiff I can hardly shift. I'm not good at being angry on the phone, but I did my best. Told them I was p-o'ed and that I was bringing my car in the following morning.
When I got there, they apologized profusely for overlooking it. I waited for another 3 hours (feeling fairly upset and wondering how much I could expect them to knock off the charge). Finally, my guy comes in, shows me the work-up (it's 300 bucks) and sends me to the cashier who tells me THERE WILL BE NO CHARGE TODAY.
Dude, there will be no charge today? You're seriously giving me three-hundred bucks' worth of parts and labor FOR FREE?
Yeah, I'll be going back.
First I recommend Windy City Honda. It is at Archer and Pulaski. So basically two miles past East Jesus. BUT I would rather drive that then do any deals with Fletcher including service.
On the phone the sales manager Steve Brady was a decent guy and knew his stuff. Echoing "Leah P." I found that we waited around for almost 2 hours as well. We were pawned off to some very inexperienced people who started the trade-in value and the new car price WAY under what was talked about on the phone.
About three hours after we walked out (on a Saturday night) he "miraculously" found a higher trade in level. Why waste people's time? In a bad economy I think new car dealerships should be on the vanguard of customer service.
That monday I went off and found people that did the deal in under one hour. Now THAT IS CUSTOMER SERVICE. Maybe the other dealerships should give Fletcher Jones a commission for sending mad car buyers to other places!
Back in Feb 07 I purchased a new Honda Accord. I was dealing with Andrew from FJ and he was awesome. I sent an email blast out to multiple dealerships and FJ and Honda of Lisle came back with the lowest. As I live and work in the city, I chose to go with FJ. The buying process was smooth as can be. Since then I have serviced the car exclusively at FJ and have never encountered any issues. Their service advisors are top notch.
I would give them 5 stars but their waiting area is sub-par. The chairs are horrible.
This is one of the places I went when trying to buy a new car. I had to wait 3 hours to test drive the car I was interested in. They kept feeding me bs and making me wait around. I really don't know how many cars they have available for sale. This is one place where I felt extremely discriminated against because I am a woman. They talked to me like I was a second class citizen. I was VERY upset. I have a brain and a backbone so I took my buisness elsewhere. I am very happy with Valley Honda and would not deal with this place ever again. BEWARE OF THIS PLACE. They are pigs!
First, I would recommend going to Norm's Automotive Clinic. I had my Honda accord in for a wiper issue at Fletcher Jones, and the diagnostic was $120 alone. They then told me the issue had to do with a faulty fuse box and that the entire box would need to be replaced. They quoted me $1065 for parts and labor. Not having nearly that much money for wipers, I quickly refused that they do service and left minus $120 for my diagnostic.
I then took my Honda to Norm's Automotive Clinic where my diagnosis was the same, but only quoted at $380. I about flipped when I saw how much less they were charging for the exact same issue. The part was only $180, so that means Fletcher Jones was going to charge me about $900 for service. HA. Hilarious. The only nice thing I have to say for about Fletcher Jones is that the customer service person was very nice. I would be really nice too if I got a chunk of that bill.
Update: The service manager worked with me to reimburse the price of the part that did not fix my problem. My complaints have nothing to do with their professionalism or service. They are just obviously going to be a little pricier than a Mom and Pop place.
