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Federal Lock & Safe
Categories: Home Services Keys & Locksmiths Home Services Security Systems Keys & Locksmiths, Security Systems [Edit]
5130 Wilson BlvdArlington, VA 22205
Serving Arlington and surrounding area
(703) 525-1436
- Hours:
Mon-Fri 7 am - 4 pm
- Accepts Credit Cards:
- Yes
About This Business:
We specialize in custom iron gates made from durable materials. We always make sure your window bars gates, doors and fences are dependable for your… read more »
3 reviews for Federal Lock & Safe
3 reviews in English
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Review from Steve L.
Customer Service seems lacking but the bottom line is that they get the job done and at a very reasonable rate.
I ordered a Key Fob and key for my wife's Outback over the phone: Gave them the info they needed as well as credit card information and just waited for their phone call.
When that time came, I dropped by the store and was lucky to not have to wait in line. If you happen to be an unlucky person that does, I recommend you drop your keys/car off and come back later. Part of getting it done right is taking your time and it will only take much longer when the machines are out of calibration like the day I was there.
The staff did eventually warm up though and after a few unsuccessful key-copy attempts, we cracked some jokes back and forth.
I'd definitely come back here to get some car keys made because they don't make you empty your wallets like the car dealership. And if you do end up waiting around for the work to be done, there's plenty of cool stuff to look at inside their showroom. -
Review from Jean C.
Baltimore, MD
7/11/2011
Came here to get keys made because Home Depot/Lowes didn't have the right size. Quick and friendly...don't forget to mention Yelp for a 15% discount!
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Review from Lisa S.
Arlington, VA
11/18/2011
Big regret calling this company. I wish I could give ZERO stars for such poor workmanship and total disregard to customer service. Three major problems that occurred:
1.) Poor Workmanship:
Part of the work was done carelessly and the area on the door jab will have to be repaired by my husband--if he has the time, or I'll have to hire someone to repair the poor quality work that was done. As the technician was wrapping his work up I happen to check that the key worked. The key didn't turn all the way and I realized the deadbolt doesn't go into the wall 100%. When I looked into the wall I saw that the tech had sloppily gauged out the wood (where the deadbolt goes into the door jam) and the wood is jagged and has splintery wood pieces sticking out. At this point I didn't want him further ruining the wood so I told him to just leave it alone.
2.) Price Gauging:
I was billed for 1 hour and 45 minutes of work although the tech was only here an hour. He said the extra 45 minutes was for travel time. The technician told me that he was told by the office what his billing time was based on when he left for my house and when he calls them to report he's finished the job. I live less than 5 minutes from them and when I questioned the tech about the distance he told me they billed me for his travel time from the last job location where he was at and he wasn't at the office when he came to my home. This just seems like an underhanded technique to extract more money from a consumer's wallet imo.
3.) Poor Customer Service:
When I received a call from a mgr. to ask me how the job went I explained exactly what happened. I was told the matter would be looked into and he would get back to me. I rec'd a follow up call by a different employee who basically told me that both technicians told him that I was never charged travel time and that the job took almost 2 hours and the rest of the time was spent "explaining the work that was done at my home." I told him that only the tech was in my house and the other man who said he was a supervisor stayed outside the entire time and wasn't a part of the conversation I had with the tech IN MY HOME. I told him the time spent "explaining the work to me" was over the damage they did to the door jam area--REMEMBER, I MERELY HAD 2 LOCKS RE-KEYED! The employee merely kept repeating what he claims he was told by these two employees, in spite of me pointing out that employee #2 wasn't even a part of the conversation. and that I overheard the tech when he called the office to get his time quote as he was standing 3 feet away from me. So, in spite of the evidence I presented him he chose to ignore it, he chose to disregard the poor quality work that was done by his employee and and in the end, they lost a customer.Comment from Michael G. of Federal Lock & Safe 12/2/2011
We appreciate all feedback from our clients although we… More »
Specialties
Fire & burglar rated safes, gun safes, keys & rekeying, Medeco & Schlage Primus distributors, security cameras (analog & IP), access control, vehicle remotes & high security auto keys, doors repaired & installed, door closers & all door hardware, Opening & repair of safes & GSA Approved Security Containers. Yes - we have US DoD security clearances.
History
Established in 1989
We've been securing homes, businesses & federal agencies in the metro DC area for over 23 years.
Winner "Best Lock Shop in the World 2009" as voted by Associated Locksmiths of America.
Ask us about our 2 year parts & labor warranty!
DCJS #113949
