F.L. Crooks
- Accepts Credit Cards: Yes
1 Review for F.L. Crooks
As their name suggests: they are crooks! BEWARE!
I was searching for a particular style of Levi jean and found this website. Looked like they had what I was looking for. To be sure, I emailed the company to verify the shade of jean they listed & pictured. Their customer service woman Lydia promptly called me & verified the shade & style I wanted was correct and that they carried it. I ordered the jeans, when they arrived, found they were NOT what the website had described; nor was the color of the jeans as they were pictured.
I called Lydia, she apologized and said (....verbally..) she would issue a credit and also reimburse me for the return shipping charges. I thought that was fair so I sent the merchandise back and shortly received an email stating they were issuing me a credit which amounted to the price of clothing & tax only. NO credit for either of the shipping charges!
I called Lydia, she told me in a curt manner that she had done some "research" through the Levi's catalog and found that what they had sent me was correct "per the Levi's catalog" (NOT their website, thus not taking responsibilty for poor IT) and that she would not issue me a credit for shipping charges. A complete 180 from our previous phone conversation!
She said the Levi jean was correctly listed on their website. I told her the website had 'since been changed' to correctly list the "Levi Catalog description" which was NOT what my FLCrooks e-receipt showed, nor the confirmation email I received after I purchased the merchandise described. BOTH emails listed a different description than their updated website.
As an effort of "goodwill" she offered me a 15% discount on a future FLCrooks purchase!! She knew full well & good I would NEVER shop with them again, which won't!
