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Extended Stay America Hotel
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6 reviews for Extended Stay America Hotel
While looking for a safe environment to work remotely from so we could re-establish ourselves back in the area, we were stuck here with our 2 dogs for 10 months when I finally had enough of this chain. The newst dolt of a manager accused 1 of my dogs of 'lunging' at 2 little girls sitting on the luggage cart - which was located directly in front of the elevators - instead of where it was supposed to be located by the wall. Hey, why weren't they sitting on the chairs that are located there??? ANYWAY.. we have 2 pitbulls so I was ENSURING my dog didn't even make it over to say hi to the little girls as he really likes kids and thinks every one of them wants to play with him...and actually yanked his leash to get him to go the way I was going vs to them. This to me was the very last straw because...
1. they were overcharging us and we were actually paying a monthly rate of $1680/mon. when the rates had dropped (know this because I saw the add they are continually running on CRAIGSLIST advertising it - but of course, this manager - if you can call him that - denied it up and down with the tell tale signs of a true liar on his face)
2. on check in, they gave us a handicapped room with the dirtiest bathroom - tub, sink, mold on the shower curtain (that we never could get replaced the entire time we stayed), black mold on the toilet
3. dirtiest carpets I've ever seen in my life anywhere!
4. laundry room doesn't clean your clothes, it's dirties them and it ruined too many of our clothes to even bother mentioning here
5. the worst mattress on the face of this earth aside from maybe some cheap ass motel that charges by the hour
6. front desk staff rude, with only 2 exceptions to that (Barbara and Sahara) - continually put loud ass people around us
7. Always out of toilet paper, or sheets or blankets or towels...bring your own you'll be happier you did
8. Maids stole some branded merchandise from our room the very 1st time they 'cleaned' it, afterwards I refused they clean my room and I did it myself.
9. Room A/C unit filthy - we cleaned it 2x a week our entire stay
10. Human feces in bushes surrounding the doors of the property towards the back
11. Homeless people sleeping in the lobby on the luggage cart, in the hallways near the back doors
12. Elevators always broken
13. Filthy windows - do they ever powerwash this place? The other Extended Stays do this regularly!
14. Cops, drug dealers running rampantly up and down the hallways all hours of the day and night
15. Kids running up/down the hallways knocking on doors of other rooms while their parents are too busy partying in the room to let them in and watch them like they should.
Only good thing we can say about this place is the other shops in the Union Landing are convenient...
I wouldn't EVER stay here again because it's a bit too much to be expected to live in a place that should be considered a manager's training grounds.....speaks for itself when they don't even make $30k a year....would you care if you made that much and worked here? Yeah, it shows they don't either...
I arrived to this hotel after being traveling/working non stop since 4am.
I was working with some models as part of big promotion. We flew from LAX to denver worked then flew to San Jose that same evening. We arrived earlier then the rest of the group and found we couldn't get into our rooms because the credit card the hotel had been given didn't work. After
haggling with the front desk for a bit and trying to contact the five different people on our emergency list for help we had to put our own credit cards down for our rooms.
At $80 something a night I'm figuring this place has got to be decent. During our attempted phone calls I was trying hard to ignore that sinking feeling from seeing all the colorful customers walking in and out of the lobby.
Sure enough I get into the elevator that's big enough for myself, a drunk and 200 pound guy.
Get to my room, put in the key while observing the custom designed door with etchings of prior customers names.
The room is basic. Two twins with super thin, scratchy covers. I 12 inch tv with basic channels. There was a kitchenette where undoubtedly more things then food have cooked up. A dark carpet camouflages the dirt but does nothing for the smell. There is a plastic bar wedged between two open areas of the room with hangers on it. Closet?
I've been burning up with a fever all day and desperately wanted a nice clean shower. Bathroom was tiny and dirty with no toiletries. Usually not a problem but were specifically asked by the company to pack light (all I had was a back pack) so we didn't have to check in bags. Thus I cut out the stuff I assumed would be at a normal hotel. Never mind, no shower then.
I sat on the incredibly uncomfortable bed, with not so clean smelling or looking cover. Turned on the light with more autographs of not so famous people. Observed the dried blood on the night stand between the beds. Turn on the tv to try and counteract the sound of elephants above me. I call the front desk and tell her somebody snuck elephants into the room above me. She just laughs!!! I go upstairs and
a half drunk guy opens the door, I ask him if he could please keep it down as I see 4 kids running back in forth and jumping on the beds chasing each other (as well as two more drunk/stoned? adults). He rolls his eyes and closes the door. I don't think he really cared. I go back down and see what I can only assume is another trip by other reviewer Empi O.
I looked out the window at the neon light fixture a few feet from my window. Had front desk connect me to the other girls-No answer. Called them on my cell that was about to die, they had no phone in their room! Called front desk to let them know, again laughter. Didn't know I was so dang funny. Decided this was a good time pay some cash to go online. Logged on and was baffled to find there were soo many better places with the same price in the same area.
Long story short, wrote my agency and informed them of the situation. Found out that the other members of the team had lost their reservation because it was too late, and got a room at the W. I told them the situation and one of them ever so kindly came to get me. I could not thank her enough!
Ahh, the W. Clean, lavish and more then comfortable with all the toiletries in the world. For ....OMG. $90/night.
This place is A-OK for Johns, hookers, drunks and anybody else who fits with that group.
ADDITIONAL NOTE: after I made my review, I e-mailed it the company's e-mail listed on their website.
AND look what mysteriously appears afterward, a raving review. Talk about poor company standards and actions. I would give them even worse rating just for doing something so stupid. Put effort into making your establishment habitable, sanitary and safe-not making false reviews.
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Dirty Dirty Dirty!!!! and not i'm not talkin about the Dirty South... i'm talkin dirty as dingy, smelly,fonky, hairs in da bed and pubic hairs in da shower.... oh, and smells like you are in a waste site for cigarette ashes and cigarette butts. not just in the rooms in the hallways on the other levels... don't be fooled that the lobby area smells decent cuz that's the only place that doesn't smell like a smokers lounge.
We checked in cuz we shampooed our carpets and checked right out. the place was a S@#T Hole... Never will i come back for any reason.... Stayed at many hotels but i couldn't even stay for 1 minute it was just nasty... See for yourself it you dare... i checked in at da Marriott Towneplace in Newark much nicer and very very clean
I came here needing a room for a few hours and regret it. I didn't have time to 'yelp it' beforehand - but if I had, I would have either gotten similar quality for $30, or paid the $130 for another hotel.
Good:
-Prices are middle of the road for local hotels. Motel 6 was in the $30's, others in the $130s, this was in the mid $70s.
-If you're staying more than overnight, they have the kitchenettes (full fridge, microwave etc) - although be warned, I only saw enough utensils for one person
-Restaurants right next door (Chilis, IHOP etc)
Bad
-If you're checking in late (like me - 12:30am), be careful because the office closes. Luckily (??) for me, the police were there arresting people when I checked in so there was an office person able to get my key (This should have been a sign - but I had already paid and I needed sleep)
-Room is pretty bare bones - barely any utensils, no shampoo/lotion (only a small bar of soap), and room service is only offered once a week unless you want to pay for a 'refresher service'
-Fridge was loud as heck all night (until i unplugged it)
-Not hotel's fault - but I was blessed with a loud 'walker' above me at 1:30 am
-No TV remote (that I could find)
Ugly
-Obvious dirt in room and a lack of cleaning (I could see dirt on one of the pillows)
-Bed was hard, squeeky, and felt like it had a rubber 'piss pad' on it
-Overall feel was 'low quality' despite brand name experience being better
Three stars means A-OK on Yelp -- and that suits this place to a T.
My wife wasn't putting out -- so I decided to hook up with an old girlfriend. Needed some privacy but didn't want to spend a ton of dough. Took her to dinner at Union Landing, which is within walking distance.
We show up and ask for a room. What was awesome is they gave us a room at the end of the hall on the first floor -- right next to a side exit. So we got in, got off, then quickly got out without having to pass anybody by in the hall.
ESA is A-OK. Repeat after me while winking and making an OK sign.
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How meager is this hotel establishment? Oh let me count the ways...
For one, you only get your room cleaned every 4 days (if you stay less than that, you're screwed)... the bed was so low-rent feeling that we thought about sleeping on the floor (hell maybe it would have been better for my back). Hallways were really smelly because of folks cooking in their hotel rooms (each hotel room is outfitted with a kitchnette that you can cook in). The high-speed internet was pissing me off because the bandwidth was so inconsistent. Oh, and don't forget to bring your own shampoo and conditioner, because this shack will not provide you with any.
Ah yes, all for just a little under $100/night. Bah.
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