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“Matt was gracious, fair on the pricing and straight forward / honest in transacting with me.” in 18 reviews
“There were Rolls Royce, Mercedes, Infinitis, (I was attracted to the Nissan 240sx) Acura TL, Dodge Magnum, Lexus...” in 4 reviews
“Ok I purchased a fully loaded Mazda 3 from them and it was wonderful because they got me a decent offer considering my credit.” in 3 reviews
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- 146227126Aug 5, 2021
I don't often write one star reviews, but I wanted to share my experience to caution potential buyers to have any vehicle offered by this dealer checked over by an unaffiliated qualified mechanic. This dealership did not describe the condition of the car accurately, and allowed a test drive of a vehicle with apparent mechanic and safety issues.
Called the dealership and made an appointment to test drive a 2009 Maserati Gran Sport. A close friend of mine wanted to fly in and drive the car home so I agreed to check it out and be a part of the transaction. Spoke with Matt on the phone who assured me the car was in 'mint' condition and that there were no issues with the car. I originally planned to view the vehicle within 24h, but was told the car was at another dealership being shown, but would be 'back soon because he had five other people inquire about it'. No problem, I had expected that maybe a car of this age/caliber, even with a low 51000 miles on it probably needs some work before being offered, and was willing to accept the car with some flaws if the price was right.
Showed up two days later with my GF, about 30 mins late to my scheduled test drive (I appreciate the flexibility on a Friday). I was greeted and did a walkaround of the car before going inside. Noticed the under dash panel was missing from the driver side, a cluster of buttons were broken on the dashboard and sunken in, and a parking sticker from the previous owner remained on the window. Ok, maybe it was in for service? The Check Engine light was still illuminated, however
Neither Matt nor the salesperson who went on the test drive acknowledged the other person, my GF, with me. It was like she was invisible. Rep made some questionable comments about women while we were on the test drive. Made us raise our eyebrows and ask "what year is it again?" The rep on the test drive talked the entire time - was hard to concentrate on the vehicle condition but did quiet down after I asked him twice.
What I was able to discern: the car sounded awesome. It is a Maserati after all, but had been in at least one front end collision. The alignment was off and the car pulled to one side. The rep on the test drive told me they fixed it at the shop. Fender and hood did not line up, front bumper and grill had visible damage, and distance sensors were going haywire on the test drive. Between this and the CEL, I expected this maybe from a $5000 car on Craigslist, but not a $30k car being offered by a business with such a high Yelp rating.
Got back to the dealership to talk to Matt, find out what the story was with the damage and perhaps make a deal given the flaws of the car. Went to park the car, and the parking brake was not functioning. Major safety issue, and probably the final straw.
Matt was first very dismissive when I told him of the issues with the car, insistent that it was in reasonable condition. When I pressed Matt, while remaining courteous, about the accident damage and apparent effects on the radar/distance sensors up front, he became very combative and rude. He did not offer to look at the issues I mentioned and raised his voice.
Because of their unwillingness to accept responsibility and put a potential customer at risk in a vehicle with apparent safety issues, I cannot recommend this business and would caution anyone in the market for a European automobile to purchase elsewhere.Helpful 2Thanks 0Love this 0Oh no 0 - Manuel J.Sacramento, CA063Aug 11, 2023
Matt was a really good guy to me, him and his son treated me like family and he helped me a lot to get a car that I really enjoy driving, they gave me excellent service and a great price! I really recommend this business to anyone looking to buy their first car
Helpful 0Thanks 0Love this 0Oh no 0 - Sh S.East Oakland, Oakland, CA021Jul 8, 2023
Whole place is a scam Matt is a crook car was having problems since bought it been t3 months still not under my name
Helpful 0Thanks 0Love this 0Oh no 0 - Devin W.Hercules, CA01Apr 6, 2023
Excellent service , fast replying , amazing finance opportunities. Was in and out the dealership at a efficient time and the vehicle drives like new . Will definitely recommend to friends and family
Helpful 0Thanks 0Love this 0Oh no 0 - Ct T.San Francisco, CA053Dec 20, 2021
This car lot let someone sign my name on the closing documents. I signed the run my credit report documents but did not sign the documents to car that was giving to someone I was thinking about co signing for. They let this person drive the car off the lot. Be careful dealing with them.
Helpful 1Thanks 0Love this 0Oh no 0 - Risha L.SoMa, San Francisco, CA01Jun 19, 2023
I bought a car January 13, 2023. Car said it has 66,000 miles the car actually had 67,000 miles. I had the car five months the thread is coming out on the tires. The owner made up the contract, put the wrong miles on there. The car came with no locks to take off the tire. If purchasing a car from him, make sure you check the mileage. Because he let his son drive the car for a couple months, then put it back on the lot. That's why the mileage is incorrect. The owner does not have a fax machine at his place of business. I'm really upset. I have threads coming out of my tires after five months. Don't buy a car from there go to a dealership he's a rip off. He tried to charge me more money, but my credit union said they have to pay the value of the car not what he wants to charge you. I'm at a tire place now. The wheel stud is loose. The tire place said they try to fix it and didn't do a good job. Bad business.
Helpful 0Thanks 0Love this 0Oh no 0 - Rohan D.El Cerrito, CA043Dec 14, 2021
Sold my 2015 Range Rover Sport to Matt (aka Shahrukh) earlier this week. Matt was gracious, fair on the pricing and straight forward / honest in transacting with me. I intend on being a repeat customer at Matt's / EAC in the future.
Helpful 0Thanks 0Love this 0Oh no 0 - Emmanuel K.Vacaville, CA2361Mar 16, 2021
I just bought a Porsche Panamara from this dealership and I would definitely recommend others to buy a car from them. Matt did his best to find me a great deal and he even was able to get me a great rate on my deal. I also appreciate how professional he was and him and his staff are very professional. I highly recommend this dealership if you are in need of a good running car for a good price.
MannyHelpful 0Thanks 0Love this 0Oh no 0 - Makayla W.City Central, Richmond, CA072Aug 29, 2022
The owner is a great man super helpful! He helped us get approved for our Mercedes'! He's a very good sales men he works with you and your credit purchase your vehicle from him.
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