- Restaurants |
- Nightlife |
- Shopping |
- Movies |
- All
EPI Center MedSpa
Rating Details »
Categories: Skin Care, Laser Hair Removal [Edit]
Neighborhoods: Nob Hill, Union Square450 Sutter St
Ste 800
(at Stockton St)
San Francisco, CA 94108
(415) 362-4754
December Holiday Special
Tis the Season to be Beautiful!
Mention YELP and receive a $50 gift card to apply toward treatments. 15% off Gift Card purchases.
- Hours:
Mon-Fri. 10:30 a.m. - 7:00 p.m.
Sat. 10:00 a.m. - 6:00 p.m.
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Garage
- Wheelchair Accessible:
- Yes
- By Appointment Only:
- Yes
Sponsored Result
You Might Also Consider
Aesthetic Laser Concepts
- 15 reviews
- Neighborhood:
- Civic Center/Tenderloin
"Ladies - If you've ever dreamed of laser hair removal, but just couldn't bare to spend the big bucks......this is your place!! Prices are…" read more »
53 reviews for EPI Center MedSpa
Tuesday, after a long day at the office, I threw a pair of Manolo's into my pink leather tote, cinched up my leopard trench, and braved the heavy mist... with bag filled with gently-worn coats, jackets and sweaters.
Sometimes, it IS all about being a fabulous, skinny bitch with incredible skin. More often, we should realize that it's REALLY about being a fabulously *generous* skinny bitch... with incredible skin. I'm not buying the latest fashion whimsy these days... Instead, I'm investing in something I wear every day - my SKIN.
That's why I braved the 'do-destroying humidity, walked from downtown Orinda, took BART in, and trekked from Powell up to 450 Sutter. My mission? To deliver donations for the charity event hosted by EPI to benefit St. Anthony's Foundation, in partnership with the One Warm Coat project.
Confession: I did have two nibbles from the passed hors d'oeuvres - I skipped the Plump Jack Wines (even though the W. Girls tried to tell me that Pepcid will allow even me to become a full-blown, functional alcoholic). And I did get a $50 gift certificate and other perks just for making some much-needed closet space, and helping those in need stay warm.
I saw Kelly (who is now my regular esthetician) who was operating the Light of Truth Box Thing that shows all the sun damage you have, so I didn't get a chance to say hello... And I was not going to put my face in that thing - not in public. I do not worship the sun, but I know more than a few people who are walking around with Cancun '89 sun-damage souvenirs on their backs and bosoms. You know who you are.
I dodged the prerequisite event photographer and took the time to get acquainted with Joy, the RN BSN who will be doing my Pixel treatment the the 27th of this month. She was very informative and upon her recommendation, I decided to book a series of 3 Pixel treatments, instead of just one.
The Front Desk Manager, Erin is amazing; the level of service that she delivers consistently at the 5 Star Concierge level; she manages to seamlessly blend graciousness and propriety in a manner that is rare these days. I always feel welcome and valued, whenever I speak with Erin, so I always ask for her by name.
I have a work schedule that ranges from totally flexible to insane - I've had to call two dozen times to reappoint (with advance notice, of course!!!) and I always ask for her. Erin has kindly accommodated me and moved mountains so that I might have my chemical peels. Bless her!
I got home, exhausted: aching back, blisters on my heels, limp hair and running mascara. I had only the strength to kick off those stilettos and confer with Ask Me Jesus, "Christ - was tonight worth it?" *shake*shake*shake*
"Hallelujah!" was his reply.
Go forth, and do good - while you LOOK GOOD.
Amen!
3 Previous Reviews: Show all »
-
4/22/2009
I am grateful to have access to the comprehensive, aesthetic and medical grade skin solutions at the… Read more »
The space was quite pretty, however, bathrooms sucked since I did have to exit their suite then travel up a flight of stairs since the lady in the loo on their floor decided to... (well let's just say do the #2) but that's not EPI's fault.
The service just alright in my book. I scheduled a microderm and I guess I just had too many expectations. Probably didnt help that the woman performing the service (while she was really nice) was a bit to chatty about the procedure and made like a million product recommendations. In the end, I only purchased Latisse and a glyco cleanser.
Nice space, nice people, but I wonder if I'm getting a watered down version of botox- it just doesn't seem to last like it did when I was botoxed from a physician or Nurse Practictioner. I've been getting botox for the past 5 years- religiously, and this place is the most expensive and lasts for a shorter period of time. I've switched around to different administering nurses- no much difference. The one great thing: you can usually get in the same day.
Took a girlfriend here for a facial- she was disappointed.
I have (had) an old scar on my neck from when I was a kid. I went to the EpiCenter to have it "zapped" with their incredible laser technology.
At first, I was a little uneasy about going. I'm a guy, and it seemed like a posh place that women go for facials. I was delightfully surprised to find an incredibly helpful and professional staff that run things with the professionalism of a doctors office.
Margaret and Jennifer were incredible - so nice, so helpful, so knowledgeable about skin. The entire staff are just lovely.
The bright red scar I had on my neck for 20 years was now faded and nearly invisible. It only took a couple of treatments to achieve this.
After 20 years of people mentioning or asking about my scar DAILY, now no one even notices it. I was always bothered by it and I wish I had done it sooner. Thank you EpiCenter!
I went in for a facial, using a gift certificate that I was given, about two to three weeks ago. It felt like the woman only did half of my face and I really didn't feel like the full value of the gift certificate was met. My experience was moderate, BUT...
My Mom went in about a week after I did, and she also had a gift certificate. She showed up for her appointment, the receptionist was rude, my Mom changed into her robe, and WAITED FOR AN HOUR after her scheduled appointment time. NO ONE CAME TO HELP HER.
My Mom started to get ready to leave and a woman came over and asked if she was waiting for someone. My Mom says yes, she had a facial scheduled an hour ago, but she now had to leave because it was my sister's 18th birthday and she had to get to her birthday party.
The woman wanted to take my Mom back, now that she didn't have any more time that she could spend at the spa, and for what? For the woman to touch my Mom's face for five minutes? Instead of a one-hour facial? My Mom drove two hours to come up here for her facial, and this is what she gets?
On the way out, the receptionist didn't say anything to her, and the woman who had finally approached her was whispering with the receptionist as they watched her leave.
RUDE!!! The whole point of a gift certificate is to advertise your business, no? Give the person a good experience so that they'll want to come back and spend their own money, right??
Downright awful. Just wrong.
I will warn everyone I know against this place. You can find better value for your money, time, and experience elsewhere.
I love this place. I had a great microderm with Rosa, and beeeyoutiful brows from Vanessa. I don't get them done that often, and it was.. well, pricey.. but it was no climb-on-the-table-in-the-back-of-the-nail-salon-a nd
trowel-some-wax on, either.
i would love to get more emails from this great place, especially if it included specials.
it has been a month and my brows n lashes still look great.
I have been seeing RN Jennifer Fick off and on for 10 years for my IPL FotoFacial treatments to combat progressive rosacea, adult acne and enlarged pore issues. She is an extremely talented and personable laser professional whom I highly recommend, especially if it is your first time under the laser. After receiving the gamut of 12 other lackluster IPL treatments at a variety of other so-called "Med Spas" up and down the Peninsula and in SF, I can safely say that the IPL treatments at EpiCenter are the best and most effective that I have found to date.
The prices have gone up since I started with them a decade ago, but I swear the numbing cream works better than ever, making treatments less painful than before. In addition to this you get a microdermabrasion treatment (Vanessa was my microderm esthetician most recently, and she was very skilled). I feel the microderm pre-treatment is what makes their laser facials "work" better than other med spas'.
I am barely 24-hours post treatment as I write this and my skin is more luminous and healthy looking with about a 40% reduction in redness already and 85% reduction in the acne-like bumps us rosacea folks know all too well. My pores look cleaner and tighter. As usual I have zero post-procedure irritation and just the minimum of swelling/tenderness-- feels akin to a very light sunburn or windburn.
I am looking forward to my next two maintenance treatments. Keep up the good work EpiCenter! The new location is super-relaxing and I love the dried apricots, I vouch for having eaten about 20 of them... tee hee :)
I went to the EPI Center MedSpa for follow-up treatment after a cosmetic surgery procedure. The aesthetician had me remove my shirt and took one look at me and said, "you are SO swollen, you must not be dieting!" I told her that I had just started a diet and exercise regime about a week prior and she gave me an incredulous look and told me that she didn't believe me. I am not in the best shape of my life and I'll admit my weight has been a bit of a sensitive subject for me lately so it really hurt me that she was essentially saying, "the way you look, there is no WAY you could be dieting." Then she proceeded to tell me that in order to combat the swelling I would need to follow a sort of Atkins diet on steroids: no carbs of any kind (including whole grains), no sugar or starch (duh), no alcohol, no corn, no carrots, no bananas, and no soy - only lean protein and vegetables. She also said "no complex carbs!" I am currently in a biochemistry Ph.D. program and have taken an entire course on metabolism and I happen to know that some fiber (such as that which is found in whole grains) is not even soluble, so I don't see how it could be true that it could cause you to retain water, i.e. if something doesn't dissolve in your blood then its not likely that it will affect your water balance. The other thing which I found suspicious was that I had just been to see my doctor a few days prior and he didn't seem to think I had any excessive swelling and was happy overall with the way I was recovering.
I then was given a complimentary ultrasound to help with the swelling during which the aesthetician warned me that if I didn't get my swelling under control that I would have an increased risk for developing excess scar tissue. I started to get really worried. I was thinking, "what if she is right and my doctor just never took the time to tell me any of this information?" She then told me that I needed to come back for another ultrasound treatment in a week and this one would cost $85 (surprise, surprise!) She had frightened me so much by saying what a dire condition I was in, however, that I felt that I had no choice but to make an appointment. After all, I wouldn't want to do anything to jeopardize my results on which I had already spent thousands of dollars.
The bottom line is: I felt it was extremely unprofessional for someone who only specializes in aesthetics to give medical and nutritional advice. While my common sense told me she was wrong (she even incorrectly classified starches and simple sugars as complex carbohydrates), she was so aggressive in her opinions that I started to second-guess myself. She downright scolded about my diet and then accused me of lying about being on one in the first place which made me feel both guilty and embarrassed. I know what is healthy and I am doing my best to make better choices but the diet that she claimed was necessary in order for me to maintain my surgical results was just flat out unrealistic. My doctor never made any mention to me about avoiding carbs during recovery - he just said to try to limit sodium intake, which DOES make sense.
I also feel it is inappropriate to use fear tactics to coerce patients into paying for treatments which they don't necessarily need. From what I have been reading from the other Yelp reviews on this place, this is not the first time that the EPI Center has used this practice. I have done some additional research and from what I understand, ultrasound treatments can be helpful but are not necessary for a good and speedy recovery. So basically, they are optional meaning they can't hurt but are certainly not an absolute necessity.
I decided to cancel my ultrasound appointment. The way I feel is this: even though another ultrasound may be somewhat beneficial, I don't want to go back to this place. I wouldn't even if it was free. I really didn't like the way they made me feel. Aren't spas supposed to relax you? I thought that the treatments that spas offer are supposed to improve the way you look and feel, not make you feel embarrassed, guilty, stressed, and even shameful of your appearance and lifestyle. I walked out of this place feeling extremely down. I have since discussed this experience with my doctor and he assures me that my recovery is on track and that their is no need to go on crazy diets or shell out any more cash for fancy treatments.
Some people seem to swear by this place for certain types of treatments and I can't comment on that. I just wanted to share my experience.
I ended up getting the pixel treatment and I have to highly recommend the EPI Medi Spa center... The staff is so nice and courteous. They really take care of you and give you several products to assist you with your aftercare. The cost is reasonable, but not cheap.
1 Previous Review: Show all »
-
3/17/2009
My over all experience here was pretty good. I was introduced to EPI Center, by a friend and we had… Read more »
i had a facial here, which left me with lovely, glowy skin... but the constant product/service pitch got to me after awhile. the ambiance and amenities were really nice though!
For some reason, I never get carded and have been referred to as "Ma'am" since I was about 19 or 20. I think a lot of that can be attributed to my attitude (I'm pretty bad ass, which I guess is a characteristic that more experienced people tend to have).
Lately though, I've started to think that I look older than I actually am. I'm not exactly feelin' that, so I made the decision to tweak things a little. Nothing major, just a little freshening up.
I was wary about Epi Center having an average of only 3.5 stars on Yelp. But the fact of the matter is that I wanted to go somewhere that has been around for awhile, was reasonably priced and wasn't some back alley chop-shop. Oh, and it had to be near my work. Epi Center sounded like it fit the bill, so I figured I'd give them a shot.
I called them to see if I could get an appointment with Jennifer Fick (their main RN who administers Botox and Restylane) within a week. Done.
My experience from the moment I dialed their number has been excellent. I'm one of those people who schedules an appointment then calls back to change it a million times, so I had the chance to interact (either over the phone, in person, or both) with Rose, Julie, Erin and Holly. All of them were so pleasant and competent it was almost scary.
I got my very first Restylane injections from Jennifer Fick (J-Fick?), who did and AWESOME job! The parentheses around my mouth and frown lines between my eyebrows are either gone or greatly reduced. She was very personable, easy to talk to and answered all of my questions thoroughly. I love that I don't look all "agro" anymore. My boyfriend jokingly says that I look like a 10 year old, and a few other acquaintances actually commented that I "looked great" within an hour of getting it done.
And I actually got carded for a cheap bottle of red wine (OMG!) a few hours after the procedure, so as far as I'm concerned, it was worth EVERY PENNY!
I recently had an Oxygen infused facial and it was marvelous! Kelly and Holly were helpful, attentive and answered any questions I had. I definitely recommend this facial prior to any Botox injection. Everyone was very kind, attentive and wanted to ensure my comfort was paramount.
Thanks Epi for another great experience!
1 Previous Review: Show all »
-
5/31/2008
Great staff, excellent service and conveniently located near Union Square. They've just opened a… Read more »
I tried their microdermabrasion for the spa week. Here's my opinion:
PROS: Easy to access location (4 blocks from Powell station); clean.
CONS: Ladies who work there running around in all directions and not very friendly, definitely not a relaxing or welcoming environment; I was 30 minutes early for my appointment, yet they came to get me 10 minutes late AND my facial was less than 30 minutes long (supposed to last for 45 minutes); the cashier pushing to sell their products.
My facial was probably one of the worst I've ever had. Aside from the fact that it was 15 minutes too short, the room was way too bright during the treatment. I didn't notice any improvement in texture or appearance after the facial. I completely wasted my money on this one.
There are better spas in the city and I won't go out of my way to come back here again.
I was a regular at the EpiCenter Med Spa several years ago.
I have seen their level of service become less personal as their wait time and prices have risen.
So far this month, I've filled out the online form requesting a phone call and information 2x and have called and left a message with my phone number once. Guess how many phone calls and emails I've received? Zero. I have Fridays off for a month and was looking forward to going in for a consult and treatments of some sort, but it looks like I will be taking my business elsewhere.
I have been here twice now. Beautiful spa like atmosphere. Very nice people work there too.
If you are on a strict time crunch, then my all means, I would skip this place. They had me waiting 50 minutes past my appointment time and the second visit 20 minutes.
They also do a very hard cell on all of their products. I had no problem saying no to a $200 bottle of special cream but if you do, then bring your checkbook.
Will I be there again? Probably not. After two times of being kept waiting and all the hard selling on products, I will want to try a new place to get my facials.
I visited the Epi Center about half a dozen times when I lived in the City. It is an extremely relaxed atmosphere in spite of the waiting room full of well coiffed people waiting to be seen.
Besides being good at their job, the facialists are all very lovely. I know that shouldn't matter...Anyhoo, they actually made an improvement on my hideous facial scars and for that I will be forever grateful.
The only downside, the cramped corner of the building the Center is located in. All in all, worth every pretty penny.
I went in for the free consultation and met with one of the owners, Margaret. She was very friendly and put me at ease right away. There was no sales pitch, just a lot of information. I have to admit I was a bit nervous when I went in for my first treatment (laser hair removal). But the front desk staff was great - very professional but with a good sense of humor. How can you adequately thank someone for explaining how to make a pair of panties out of cellophane?
Elizabeth, my nurse, was top-notch. She put me at ease right away. I felt she was knowledge, professional and answer all my questions. And the process was almost painless. She has a good touch and for a treatment that could be awkward or uncomfortable, after the first minute with her it was neither.
Right away, the results were better than I'd even hoped for. And now two weeks later, I am even more pleased.
I have been going to the Epi Center Medpa now for six months and I have nothing but wonderful things to say about it :)
The women who work there really know their stuff and I feel 100% confident in them to work with my skin - which let me remind you is the largest organ on/in your body and you should take care of it! They all know that I have very sensitive skin - so I have to be careful what I use on it.
I recommend Epi Center MedSpa for all of your skin care needs!
Kind of ashamed to admit it , but man do I love treatments. If I were made of money, the list would never end. At a certain age it just becomes part of "general maintenance". EPI Center just opened their new location, and it really is beautiful. Totally green, from the cork flooring to the recycled paper ceiling tiles. I can at least feel like I am supporting a business committed to making less of an impact on the environment while submitting to my vanity.
The staff in very knowledgeable and friendly. I am completely confident that everyone there knows what they are doing. I love the strawberry and orange water and tray of mixed nuts and dried fruits. Sometimes it really is the little things.
I've had GREAT and HORRIBLE experiences here.
The great: I had many microdermabrasions from an Esthetician who is no longer here, but she helped transform my skin forever. I've had laser hair removal with the lead RN Jennifer which was the best investment I've ever made!
The horrible: The front desk staff changes so often that I've had really bad customer service that made me extremely upset and want to strangle someone. But that woman is no longer there. I've gone in more recently to buy my sunblock without incident and to find a newer more polite staff.
So overall a 3 star rating for great treatments and not so great customer service in the past.
I went to the med spa for a facial treatment, compliments of a friend, with a touch of trepidation as I have never had a facial procedure performed before. The staff that greeted me was incredibly friendly and welcoming - I saw lots of smiling faces. I was walked to the treatment room, where I was told about the procedures before they started them, I was told how they would be performed and what the benefits of the procedures were. Of course I peppered my nurse with questions, and she was very astute and gave me thorough answers. Everything went smoothly, was comfortable, and the experience was excellent - professional, relaxing and with pleasing results. I look forward to visiting again soon!
Service: I was not overly impressed with the staff at this place. They could be a bit warmer to new clients, b/c my first impression was not too positive. Rooms were fine and the equipments are up to date.
Prices are a bit expensive but one of the doctors was part of the inventors of photofacial and the machine used for this procedure.
I had my first photo facial at this med spa. This procedure usually costs around $300 bucks each time ...so is it worth it? Not if you're under the age of 40. This procedure claims to take away your sunspots, age spots, reddish blotches and bring up any spots that's not even visible right now, that's hiding underneath your skin.
You don't need this unless you have been baking in the sun all your life or have tons of sun spots on your sun.
Wait until you're older to have these procedures...I rather have microderms.
EPICenter Med Spa has my official Miss Chinatown USA endorsement as best med spa in San Francisco!
Whenever I need to look my best I go to the great team of aestheticians at EPICenter Med Spa to treat my skin to the best in facials, peels, and other skin rejuvenating treatments.
Here's a sweet morsel: For the about the same cost of two Grande Latts per day, you can enjoy skincare treatments that will get you beautiful skin!
Now that's something to talk about! I love going to EPICenter Med Spa. You will too.
I have been going to the epi center for years and have always been impressed with their service and selection, be it botox, facial, derm abrasion or hair removal- its all a first rate operation, run by Margaret and Jennifer. Thanks for taking care of me over the years and I look forward to many more to come...
2.5 stars for good promotions which let newbies try something different and for the glowing skin after the microdermabrasion.
I've been told I look fresher and rosier after each of 2 I've had so far so hopefully it's not just in my head.
But I'm docking them for bad customer serivce-
My session was 15 minutes shorter than it was supposed to be and the technician did a hard sell the first 10+ minutes. I found it weird to sell me something when you haven't performed any services yet to demonstrate your products.
There was also issues with their promo but luckily their nice PR lady just happened to be there and she resolved that issue.
My friend didn't seem to have as many issues as I did, so I'd give Epi Center another try but definitely with a different technician. Though looking beyond the staff, Aura has a better atmosphere in addition to staff but is more expensive.
As mentioned by other reviewers, I wasn't given referral credit but my friend's technician ended up taking care of it.
i have been going to the epicenter for years and have recommended it to many friends. the staff here is on top of all the latest developments in facial and body treatments, and i have never been disappointed with anything I have had done. i love this place, and, since i trust them with my face, i think that pretty much says it all.
After a few years of saying, "I really should just have laser hair removal" every time I realized too late that I hadn't shaved and thus really shouldn't wear that skirt/tanktop/swimsuit, I bit the bullet and coughed up the big bucks to have it done.
I chose Epi Center MedSpa based on a friend's positive referral after she had treatments there, but I didn't finish my sessions. One: experience matters. If you go here, make sure your appointment is with an experienced nurse. I had one session with a less-experienced person and was not pleased. Two: caution matters. At one session the nurse ran the laser over my tattoo, causing a blister that burned and a scar. Not good.
Oh: Yes, it hurts.
This review relates only to the waiting room. So guys, if your girlfriend is looking for a medspa to get her face completely replaced using strange acid gels (think the ending of Robocop) and light sabres, or whatever voodoo those creepy people use to make women look beautiful, then please keep the experience I had in mind.
Most importantly: the magazines. Of course, all the SF regulars were present, but at most there was just Forbes, SI, which were soaked through with estrogen from the landfill of women's magazines that they were forced to share a bin with. In other words, the selection of mens mags was not that impressive. Guys inhabit that waiting room too, ya know. Whether its to get their unibrow snipered off by a ray gun or to just wait around--in my case--for my significant other, we need to pass the time as well! Guys, bring your own book. This other dude and his wife must have been here before, because he had a TV on his phone watching the Giants game.
The fine art paintings of naked women were pretty cool though, I guess.
This lovely dr's office offers hair removal, and skin treatments just below plastic surgery level to help remedy the damage one incurs to young skin via life's excesses of sun to smoking. Medical treatments in a spa environment is ingenious. After Extreme Makeover I don't think I could ever endure plastic surgery, but I'm an aficionado of any and all skin improvements. I'll let you know if in 3 mos I have Glow like J.Lo.
Update: I was out over Memorial Day weekend when these two guys started to chat me up. I found out they were early 20s and told them they were too young for me. The were astounded and asked why - they thought I was 21!!! Suffice to say I haven't been 21 in a while. I'd say my peels are doing they're job!
I shamelessly admit that I fill, freeze, zap and plump anything and everything on my body. I've done it all. And until I found the Epi Center I'd been all over town to do it.
Trust me when I say that you won't find better med spa treatments anywhere - or for a better price. It's like the perfect blend of artists meeting medical professionals. - Just what you're looking for in a med spa.
They recently created this very high touch, eco-friendly space. It's aesthetically amazing, elegant and professional. Underneath it all, though, they are a very sweet, down to earth group.
I've been coming here for a couple of years now and can't say enough.
This my beauty secret. Microderms are fab here. I've gotten them at other day spas and 'ouch'! I have sensitive skin too. A session includes the microderm and is followed by a mask and very nice layers of moisturizers. Takes about an hr.
They are so reasonably priced. Shop around and you'll see what I mean. I don't waste my time on other facials from other spas anymore. The staff here is very friendly and knowledgeable. This spa is the only place that figured out a simple regimen for my skin that really works. I've been eliminating products in my med cabinet at home. yah!
I was referred to this place and decided to experience the free consultation and see what was recommended. The consultation with Holly was very professional and she knows her stuff. I definitely planned on returning except that I was promised that I would be mailed home some paperwork, and I wasn't. They had technical issues that day, which left the computer down. This is why I was told they would mail the paperwork home, which was totally fine. That left me feeling a bit turned off, as I think it's important to woo your clients that inquire, so that they actually DO turn into leads. Had I received the paperwork and a follow up phone call, I would have booked a service and taken my mom there this week, while she's in town. I might return- we'll see. Having said all that, I think the place is aesthetically pleasing and, I have heard good things.
I used to be a regular of Epicenter and I loved Jennifer. I thought she was professional, but they pushed all kinds of treatments I didn't need. Yes, I had the photofacial, didn't see any results. However, it was the last time I went in though that made me a former customer. The prices had shot up and no one bothered to tell me until I was done. When I complained to the very snotty girl in the front desk, they said you're right, it is wrong and increased the price 150$. Seriously I sent them at least 3 referrals and was a customer for 5 years. No more!
I went in recently and asked a few questions about the procedures. I asked if they offered any more "package" deals like I once had. The receptionist said no. She explained that people prefer to pay per visit as opposed to committing to a plan that is less expensive. Like the one I payed for before and had good results, I suppose. So, I assume the focus is on the one time customer now and not repeat visitors. If this is the case, I definitely can recommend another place that is more customer focused.
1 Previous Review: Show all »
-
10/25/2007
I'm a guy and I had a series of skin peels and micro-dermabrasion at Epi-Center for some old acne… Read more »
There's a new Esthetician at Epi Center. Her name is KELLY and she is GREAT! She is extremely knowledgeable about skin, skin care, and skin care products. I've learned a lot about my skin from Kelly. She also is extremely personable... you will have an all around great experience. Ask for KELLY!
2/20/08
Okay, I had my first photofacial last week..WOW! My skin looks amazing!!! Jennifer is awesome and I am so happy with the results.
I will be back for more!
****************************
So far so good!
I've had my first microdermabrasion yesterday and wow did my skin glow. I walked out without a lick of make up on in extreme confidence. My skin looked and felt amazing..... It still does. I don't have any sun damage, acne or wrinkles but I am reaching 30. I like to maintain my youthful glow.
I am scheduled to have a photofacial in the next couple of weeks. I have some broken capillaries around my nose that I would like to see vanish away for good. Will update my review then.
i ended up going here because i have a broken blood vessel on my forehead, and no-one else seems to work on them. i went in to get a consultation about a week or so before my actual visit. the staff was friendly, but a bit too pushy when it came to trying to sell me things, although i did buy some cream for my rosacea.
when i made the appointment for my visit the following week, she said i would do the numbing cream and then do the laser treatment for the blood vessel. from what i got from the appointment card and her was that i would sit for about 15 minutes with the numbing cream on and then sit for 10 or so minutes doing the lasering.
needless to say i only sat for about 5 minutes with the cream on, and then the laser treatment literally only took 30 seconds. when i left the doctor was trying to sell me stuff, and when i got rang up the girl asked 'did you get the numbing cream'? so i replied yes, and come to find out they charge you $15 for the numbing cream, which i have no problems with, but they never told me that. i felt like they were trying to pull a fast one on me.
the blood vessel has since gotten lighter, so i will probably go back for another laser treatment, seeing as it does work. but this time i'll know what to expect. don't get me totally wrong about this place, the ambiance is nice and the staff is friendly, but just ask about things before following through.
Really expensive and always trying to sell you stuff with this fear inducing method of telling you how awful your skin is but telling you how much better it would be if you bought this package or that package. The facial was fine. But I really, the whole time I was there, I was being sold something, not being able to relax at all. It was kind of awful. On the upside, my skin came out looking dewy and beautiful and was super soft and moisturized. I guess that's something. But really, there are lots of people in the city who can do that for cheaper adn without making you feel as if you need more services from them.
I discovered the Epi Center Medspa through a friend, she is a patient there and they have a very generous referral program...I called to make an appointment for something??? I actually didn't quite know what I wanted. I felt like I needed everything really. The young lady on the phone was very patient and explained the consultation process (the first consultation is free!). I scheduled the consultation for a Saturday which was so convenient. How many offices are open on a Saturday??? So, I went in for my appointment and I was greeted with tea, lovely mint water and snacks! Here you are walking in off the busy downtown streets and it's like walking into an actual spa. Really an amazing thing that these people have accomplished.
Anyway, they put together a custom plan for me with a variety of choices as far as my lifestyle and wallet could accommodate. Which was very thoughtful I thought. The professionalism was intermingled with the sort of hospitality you expect when you walk into some ones home. Everyone walking around this facility also stood very tall, which could be a little intimidating for some people....I scheduled my first appointment and I was done..
I came back the following week for my first appointment and was greeted by my first name at the front desk! Impressive. After signing the laptop, (everything is "paperless" and via laptop because it reduces paper waste substantially). I was escorted to a quiet waiting area to change into a comfortable gown, offered the delicious water and snacks again and was quickly greeted by my gorgeous nurse (understated). Her name was Elisabeth. She talked me through everything, she was patient and my Botox turned out perfectly, my lips are not over filled and are very natural but sexy. She told me exactly what she was going to do before she did it which is something that has not happened in the past with physicians. She was exceptional. I seriously could not of asked for a better experience. Elisabeth even registered me for the Botox rewards program AND the Restylane rewards program so I wouldn't have to bother.
AND When I was paying for my appointment I received money off since my girl friend had referred me to this place! That's always nice. And the young lady also said that she was going to give my girl friend a gift card for referring me. Nice touch.
When I was leaving they asked me to come back in 2 weeks, I asked them why...The young lady at the desk said, "We want to make sure that you are happy with the results from your appointment today". I then said, "How much is that going to be ?", "No charge", she said.
Thank you Epi Center Medspa
