Enterprise Rent-A-Car

I would suggest avoiding this Enterprise location if possible. The street parking is extremely limited, and there is no parking lot so picking up and dropping off is difficult. After driving around the nearby streets for a good ten minutes, I ended up dropping my significant other off and parking in a loading zone with my flashers on. I was then told I needed to come in to pick up the vehicle, as I was the one who reserved it.

The customer service was so-so, as we stood waiting for quite a while, and there was only one other customer in the lobby at the time. The location just had a feel of being disorganized compared to other enterprise locations we've visited. The vehicle we picked up had a fairly large dent already in it, which while I'm not choosing a vehicle based on looks, it would be nice to know they maintained and repaired the vehicles.

It sufficed to rent a car downtown, but I would choose another location if you can. The parking situation (or lack thereof) alone made our experience unpleasant and stressful.

Their customer service is always top notch and my recent experience with them was no different.

Milwaukee downtown location has after hours parking on 3rd and Wells street. It is on the first floor, after entering into the garage, on the left near the parking office. They have reserved spots for Enterprise. The drop box for keys is near the exit.

Their website says that there is no after hours drop off for this location. It is better to confirm with the staff at the time of checkout itself to make sure that the vehicle could be returned after hours.

Yesterday was the second consecutive time that I have rented a car from this location that has smelled bad so I am very unlikely to ever rent here again, even though the location is convenient for me to walk over to from work and grab a car when I need to travel for a meeting.

Staff is always very pleasant and professional, but regularly seems frantic and harried. The process for picking up the rental--even with a reservation--seems to take far longer than it needs to. My car was not where it was supposed to be and the entire process approached a half-hour, which is far too long. Agents carry around tablets that I presume are to make the process more efficient, but don't seem to add a whole lot besides the reduction of paper, which I do appreciate.

This time around the car reeked of marijuana and there was trash in the back seat, both of which were very disappointing. I called to report this right away and the woman on the phone was very apologetic and said that I could bring it back to get another car, but given how long the check-in process took, I wasn't interested in repeating that. It would have been nice if they had offered to bring me a car, but it is what it is.

At check-in, the manager was again very apologetic and wanted to offer me all kinds of discounts and incentives on another vehicle, but I rent for work so the reduction in cost was not relevant to me, but I gave them one star back for effort.

This place is conveniently located by Milwaukee's train station which was why I chose Enterprise. The bad thing about the location was there is hardly any parking - not even that one private lot two doors down. There's always busy traffic on Wisconsin Avenue so you really have to know where to park in front of Enterprise. I also don't like how they are not open late, like a lot of the other car rental services around the country. Get with the times, people. The reason I bring that factor up is because I traveled to Milwaukee through Amtrak, and my train was to arrive at the station at 4:30. The train was terribly late (no need to get into this mighty long story...) and I didn't arrive in Milwaukee until 10pm. Otherwise, I could have saved $50 on Uber. So, if there's a way you guys can be open past 6pm, that will help your business.

Major props go to Mitch for the great customer service, and for even driving me to the train station!

I go out of my way to rent here because Verdell and the rest of the team treat everyone so well. And in the pandemic auto-shortages, they've taken good care of my family several times.

I've rented from here several times and service has been inconsistent, but this experience was excellent. The manger, Mitch, was extremely helpful. Even though there was a bit of a wait to get the car, he was really hustling. When I returned the car I just pulled up in front of the store front and he came out to check me in. He really tried hard to make sure the experience was good. I will definitely come back here for my next rental!

I'm befuddled. Confounded. Perplexed.

How in the holy heck do I review Enterprise after my experience with them? I don't even know where to begin. It's all so confusing, really...

I could draft a long, rambling diatribe for you all... or I could break it down in a timeline. Timeline = more succinct, possibly more informative, will take less of your time to understand my absolute befuddlement re: how to rate Enterprise.

Friday: My car gets towed into shop. I have another car, but it's about two minutes from falling apart. Will not drive said other car on the highway. Am content over the weekend to not go further than is necessary.

Wednesday: Need to rent car, as I have an important appointment in Cedarburg/dinner in 'stallis to attend. Calls Enterprise 9am, on point. Asks to rent car. I'm assured it's not a problem, and that I'll have the car by 1pm.

Wednesday, 12:30pm: Enterprise calls. Apparently, there are no cars. (WHAT.) So... "do you really need the car today?" asks the guy on the other end of the line. Um, yes? Yes I do? And also, guy, why do you sound stoned out of your mind? And like you couldn't care less about ANYTHING IN THE WORLD? "Yes," I reply. I need the car, and I have an important appointment at 4pm. I need the car by 3pm. "Okay," replies guy with no tone, feeling, or discernible human emotion. Hangs up. Um?

Wednesday, 2:30pm: Enterprise calls. This time, it's not him, it's a girl. "I'm outside, and ready whenever you are." Okay. Awesome. ::rushes to get things and runs outside:: Gets car, goes to appointment, goes to dinner. Painless.

Thursday: Meetings and stuff. Should have the car back by 3pm. My car is not yet fixed. Calls Enterprise. "Can I keep the car an extra day?" I ask. Emotionless, completely flat dude on the other line: "Sure," and hangs up. Um? Okay. (keeps car)

Friday: My car is not yet finished. The rental is due back by three. I'm a cognizant person, and I don't want to inconvenience Enterprise or get charged for an extra day. I call and explain, IN DETAIL, my situation. "Just whatever. You can just bring it back whenever." WHO IS THIS GUY? Is he high? Is he Nihilist? Hasn't he any modecom of understanding of basic communication? Sighs. Takes car back, gets own car, leaves rental at Abra (repair shop). Still haven't heard anything from Enterprise. It's now Tuesday.

Two stars for seriously lackluster communication and customer-service, despite their flexibility in accommodating my needs. I was teetering on three, but man. That guy. Man. Dude. Whatever. Someone's far too chill to be dealing with the public.

This was still a long, rambling diatribe. At least I communicated thoroughly and efficiently.

All the employees at this location do not treat customers fairly. I walked in and was acknowledged by one employee. They were busy, so, I was told to wait until they return. No problem! I'll wait, but when the employee return instead of taking the next person in line. They took the guy standing next to me. Really? How about a number system if you can't remember who's next in line? No one wants to wait any longer than they have to.

8/13/16 2:35pm
I'm back at Enterprise today. The car I rented is not available, so, they want me to wait until it comes in. Really? This is a new experience! Who waits for a vehicle? Is that how Enterprise conducts its business. According to Adam Mackie (spelling maybe incorrect), it is. I can't believe I'm waiting for an intermediate when they have many cars available to rent and they close in 20 minutes as if a car is going to be returned in 20 minutes. Someone please fire this guy!!! Also, he is is unprofessional, inconsiderate and has an attitude! Where's good customer service when you need it?

The Enterprise office, at 310 W Wisconsin Ave is a complete joke, and utter disgrace the corporation, they gave me a rental car with damage on the door that was covered by a inch of salt and road debris. They claimed they also detailed the inside of the vehicle, which was so disgusting and sticky that it looks like it never saw soap. I was given a voucher to have the exterior washed because they claimed their car was frozen due to the weather. I went the next day and had the vehicle washed, and discovered the damage. I documented the the damage with pictures and call the office, I was assured it would be noted in the account. I didn't think anything of this till I returned the vehicle weeks later, and was informed I would be responsible for the damage. I was left voicemail by the "manager" Justin. I quickly returned the call, and explained what had happened and was told not to worry and it would be taken care, as customer service was their top priority. Moments after I finished the call I was notified that a claim was opened on my insurance by Justin, after lying to my face. A few days later I was contacted by another "manager" Mike who said after an internal investigation it was deemed my fault, I am not sure how they were able to even complete the "investigation". Next I tried multiple times to contact the apparent general manager, Adam Smith, who is either the busiest person in the world or has the same lack of work ethic as his employees who he clearly need further training in customer service. I think he should be ashamed of the lying and blaming that they are attempting to place on a customer, due to their inept customer service that obviously stems from the general manager all the way down the organization in this location. I realize this review will not change the outcome, but I just want people to know the amount of blatant lying, disrespect, and lack of customer service in this office, and future customers should think twice as giving them any business. I will do my best to spread the word about this disgusting experience, and ensure this doesn't happen to anyone else. Thank you !

Very easy car rental experience, and very good prices. I travel home to Michigan quite a bit and renting a car ends up being much less expensive than taking the train or flying. The ladies and gentlemen that work here are always super kind and after the second time of renting a vehicle they already remembered my face and what I was renting a car for. Would definitely recommend!

I am knocking a star off since both times I rented, the cars had a soft but distinct smell of cigarette smoke. Not a fan, but I know it's really not their fault since they can't control what people do in their cars.