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Elite AutoCare
Category: Automotive Auto Repair Auto Repair [Edit]
2852 NW Market St(between N 28th Ave & 54th St)
Seattle, WA 98107
Neighborhood: Ballard
(206) 706-3054
- Hours:
Mon-Fri 7:30 am - 5:30 pm
Carolyn S. said: "During our crazy snow this January my car go hit while it was parked. When I realized that my car had gotten hit (thank goodness the person that hit me left a note) I called my insurance and was given several auto shops in my area.…" read more »
11 reviews for Elite AutoCare
11 reviews in English
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Review from Christine S.
Seattle, WA
7/22/2009
We recently bought an Audi that is (shockingly) finnicky and often sick. After trying out a few other places, Elite is where we've landed, and we've come to trust them, their expertise, and their honesty. I never feel rushed to make a decision, and I never feel like they are remotely trying to up sell our repairs or scare us into something we're not ready for or are unsure of.
We've always been happy with the repairs and the prices, but what really sells this place (for me) is Tyler. He is amazing. My husband primarily handles the car stuff (boy parts = car knowledge, on the genetic level, I do believe), but I've talked to Tyler twice and he has been exceedingly helpful and friendly, and quite honestly, above and beyond. I called him just today practically in tears because we're at a loss with what to do at the point in our car's life, and he was patient, kind, and walked me through where we were at and most importantly, what might be next. His insight and advice were exactly what I needed, and it left me with a better handle on our cars repairs - and also a great reminder of the fact that a good mechanic should first be a good person.
I would recommend them to anyone with a German engineered car - I think Tyler's got a great understanding of them and I wouldn't take our car anywhere else. -
Review from Paul H.
Laguna Beach, CA
3/16/2010
I drove out of my way for service here due to the great reviews I read on Yelp. My experience was very different than the others before me. I scheduled an appointment for a switch to be replaced and then called back the next day to reschedule. When I arrived to have the part replaced they informed me that they sent the part back because "it was sitting around for a while." I reminded them that I was there for an appointment which they had on the books and that I still needed the part. Their response was "well we don't have it anymore."
I can't comment on the quality of their work but my experience with their customer service was terrible. In addition to not having the part and no constructive suggestions, the person I was dealing with (the owner he informed me) literally stood up and puffed his chest out when he appeared to become frustrated. Defiantly not the type of group I'd feel comfortable trusting with my car in the future. -
Review from Lily A.
Seattle, WA
1/14/2009
I concur with other reviews.
Elite Auto Care is definitely honest and trustworthy. They're super nice, from the moment you first call them on the phone. Mechanics take their time, and everyone obviously loves what they do here. Especially compared to the dealership, the service is so much more hands-on and personable, and the bill at the end is much more reasonable.
Elite Auto Care feels like a newer company still with its young, fresh, and clean feel... not yet jaded by the perils of auto repair industry. ;)
I highly recommend this business for your German/European auto repair needs. I was happy they were able to fix my car on the same day, too. -
Review from k s.
Seattle, WA
6/2/2011
When I relocated to Seattle I immediately needed to find a place to service my 2001 Audi. I rarely go direct to the dealer since they are usually a rip off and I wanted to find someone who understood the "quirks" that older Audi's have. I was also hoping to find someone as trustworthy as my previous team. I have found that in Ken and team at Elite autocare.
On my first visit the sensor light that was replaced came back on during my test drive around the neighborhood. I brought the car right back and they worked on it the next day as well until it was resolved. No additional charge and it has never been an issue again.
8 months later they have become my "new trusted team" for all of my service. Ken is always very communicative and is reasonable with my options and the time it takes. -
Review from Kyle S.
Seattle, WA
8/4/2009
***SEE UPDATE BELOW***
I have an Audi S4 that has been giving me some problems lately (B5 owners...you feel my pain). After taking it to University Audi a few times (mmmm....doughnuts) I was looking for someone I could trust. I found them right under my nose in Ballard.
Tyler and his crew (what is singular for crew...I think there is only one other guy), are great. He regularly takes the time to chat with me at length about my car and what might be happening. He is very thorough. His rates are very competitive. And he seems to really want to save me money, crazy I know. These guys know Euro cars front to back, side to side. I would not hesitate to take my car back there. If I end up keeping my Audi *fingers crossed*, Tyler will be it's doctor for the rest of it's natural life.
***EDIT***
OK so today I brought my car in today because there was a pretty nasty "thunk thunk thunk thunk thunk" coming from the front end. I thought it might be the subframe mounts and asked Ken (Tyler is no longer at elite by the way...he works at Eastside European, Elites sister store) to check all the bolts and make sure everything was tight.
I get a call a few hours later saying that everything is tight and they cant figure out what it is. He suggests a special high tech (and expensive) microphone test to determine the location of the noise. I reluctantly agree and a few hours later he calls and says they cant figure it out but think it might be the axle. He says for $447 it *might* fix the problem.
At this point I am already $250 in and thinking..."um no I can do this myself". So I call Schucks down the street and they have a re-manufactured OEM axle in stock for $50! Now I can do this job in 1.5-2 hours easy so I figure I will just do it myself and save $400 (minus the money it cost me to figure out what I already suspected).
I pay my $250 and head to Schucks. In the lot at Schucks I think to myself....this sounds like aluminum thunk thunk thunking....my wheel is aluminum...hmmmmmm. So I pop the lug nut cover and discover 3 bolts are almost out and the other 2 are hanging by a few threads. I tighten it up and drive away......NO SOUND. Yup my wheel was about to fall off.
I called Ken immediately and asked why his mechanic 1) never took my wheel off , which in my humble opinion needs to be done to really inspect the control arms and suspension and 2) why they did not start with the most absolute basic of all the drivetrain nuts (lug) when I asked them to check the nuts.
The excuse involved "seeing the forest through the trees". An unacceptable excuse.
I got my money back but I'm sorry Tyler...it's just not the same without you there. If you were doing the work I would consider coming back but I think that I will go elsewhere now.....This was a HUGE miss that could have cost me upwards of $800 had I not checked it out. And it could have cost me or someone else their lives had my wheel fallen off while I was driving.
If I had agreed to let you guys fix the axle you would have pulled the wheel, replaced the axle put the wheel back on (tightly) and said "yay we were right". And I would have been $800 poorer. Luckily this only cost me A LOT of stress about money (to me and my wife), and $50 for an oil leak diagnosis, which seriously should have been thrown in for free...seriously. For real though.
I cant gamble on that again Tyler, sorry buddy. Really you are a good guy and I wish you all the luck in the world. I hope you get things tightened up at Elite (pun intended). If I lived on the eastside I may consider going to Eastside Euro.....But I think I will be heading down to Wilson Brothers or to Precision Motor Works. -
Review from Pat M.
Mountlake Terrace, WA
4/9/2009
I wanted to put new springs on my Mazda 3 so I called Elite based on the reviews on yelp. Tyler the owner made the decision easy. He was very helpful on the phone which was important because I don't know too much about this stuff.
When I dropped off my car for the service the cars in the garage getting worked on where a nice audi and a Porsche Cayanne. That was reassuring to me somehow.
I had no problems with this place and would recommend them to anyone. They focus on German cars it appears but also work on others as well. I am glad I didn't make a bad decision using Elite. -
Review from Mike W.
Seattle, WA
7/28/2010
I visited Elite Auto Care over the last couple of years, in large part originally based on comments in Yelp. I was not disappointed. The service was excellent, the advice practical and accurate. I took several thousands of dollars of work to them over the course of about two years.
Early in 2010, the owner, Tyler, left the business in charge of a new person. The new guy is a disaster. I have had two terrible experiences now similar to other posts here: lost parts, incompetent advice, poor service, misremembering instructions, endless attempts to up sell me to repairs i don't need. I will never go there again. I recognize this guy from somewhere else, where I also stopped going because of him, but I don't know who he is.
Tyler Johnson was magnificent and he is why the business took off. I'm sorry he is not there anymore (in name only). I'm interested in recommendations for a new place. I have about $1500 in business for the new place. -
Review from Pam G.
Kirkland, WA
3/23/2010
These guys are great! They fixed the mess that Campbell Nelson left us with. It took over a month for our Eurovan transmission repair, but it was worth it! (Tyler wan't satisified with the shifting and kept the van until it was perfect.) They kept their original quote even though they worked overtime on the project. We highly recommend them.
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Review from B A.
Seattle, WA
10/24/2009
I have a 2002 Land Rover Freelander that likes to go into the shop more than it likes to be on the road...so I was delighted (and relieved) when I found Tyler at Elite Auto Care. Not everyone can work on a Land Rover because they put them together so strangely, so I really want to be able to trust who I bring my car to. Tyler's shop is clean, the staff is efficient and friendly and the most important thing is I feel they are honest. Yes, an honest mechanic. I take my car to the dealership and I question everything they tell me. I take it here and I know that he is going to do what needs to be done in a timely manner at the most reasonable cost.
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Review from Lisa K.
Seattle, WA
11/23/2008
After recently relocating back to Seattle from San Francisco, I was nervous about where I would take my car to get services. I have a mini and had heard there were not too many places in town that service them. I was pretty happy that Fat City was walking distance to my house so I figured that would be my spot! After calling them to schedule my 30,000 mile check up I was speechless when they said it would be $780.00 just for the checkup! I decided I should probably call around. I found Elite by doing a google search! The original person I spoke with couldn't have been nicer and basically said that the check up is free, and normally for that check up there are a few things that need to be done and it would be around 130.00...MUCH BETTER! I took the car in on Friday night, dropped the keys in the drop box, was called by 10am on Saturday morning by Tyler. He explained everything they needed to do and changed some stuff and even offered to meet me to bring me my keys since I was watching Apple Cup and driving probably wasn't the best idea :) Long story short, they did a fantastic job and it was reasonably priced! Very happy and highly recommend Elite if you have a German car that needs any services.
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Review from Brad H.
Seattle, WA
Updated - 9/29/2010
Recently my M3 had been experiencing some issues with the suspension, some of which was needed corrective work from a previous visit. Tyler worked closely with me to diagnose the problem, find the right parts and even provided some additional upgrades on parts without my prompting. The work was done right and the car handles well. Tyler is active trying to build auto repair business at a new shop in Kirkland/Totem Lake, I believe under a different business name. I recommend Tyler and his team to eastsiders too.
1 Previous Review: Show all »
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11/1/2009
Tyler and team did a great job with my 97 BMW M3. The suspension repair work requested was done to… Read more »
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