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Doubletree Hotel
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6 reviews for Doubletree Hotel
Stayed here for 3 nights during August, Rooms were Pretty clean and O-K. here's the reason:
1) Stayed on the 6th Floor and my key was not working properly, went down to the front desk TWO TIMES back and forth, and finally it worked after a brand new key
2) bathroom door doesn't LOCK, tisk tisk
3) Pay for Parking (sigh.....)
4) Nothing else to eat around the area but only inside hotel restaurant.
5) only 2 floors that have ice and vending machine
6) Small pool, they put mad BLEACH in the water.
7) Gym was ok.
Need to say more????????
I have my other co-worker who went to the other double tree about 5 miles away from here, and it's better.
Would've given this place an average 3-star rating if it wasn't for one really illogical thing they have going on there: If a guest is parking in the attached garage, that guest must bring his parking ticket to the hotel front desk every single day to have it validated. So basically this system forces a guest to remember to come to the desk every single day, wait for a few minutes for the few people that are ahead of him, all to get silly validation. Not to mention when one comes up from the garage and goes up to his room, he doesn't even pass by the hotel front desk at all. So now I sit in my room ready to unwind, but I have to go down to get this silly ticket validated.
By the way I did call the manager and express my opinion about this. He was polite but basically said "Yup that's how it is and yes you have to come down."
Will not stay here again. Illogical business practices really annoy me, but worse still is management's reluctance to alleviate inconvenience to a guest who those illogical practices clearly bother.
After a Feb stay this year, we discovered that the hotel had overcharge us. It took a long time (over a month) for them to refund the money.
They just made up charges and tried to rip us off.
There are other hotels. Avoid ones that behave this way.
I stayed six nights at Wilmington's downtown Doubletree on a group negotiated rate. I'm also a member of the Hilton HHonors program. At the front desk, I was treated as the later, not the former. I point this out because it is not always the case.
My room fell within the parameters of all my "personal requests" made on the HHonors site and within seconds of walking into the room my HHonors extras (extra coffee, extra pillows) were delivered by a very friendly member of the housekeeping staff.
The free internet service was easy to access (I used the wired access & set up my own wireless network) though on the Saturday of my stay, the network was down more than it was up.
Service at the bar the two nights I used it was good and the pours ranged from reasonable to generous, depending on the bartender.
Room service, which I used mainly for breakfast, was very friendly and very prompt. I only had trouble one morning when they just didn't pick up the phone. I'm pretty sure that was an issue of short-staffing and not the fault of the staff itself. The quality of the food ranged between 6 and 8 on a 1-10 scale. The value for money was about average for this level of property.
The 24-hour workout room is small but nice and certainly met my needs, which are entirely cardiovascular. The pool (open 6-10) is big and nicely heated, though the area surrounding it is definitely the most worn of all the areas in the hotel.
The desk staff were friendly and prompt in getting me a taxi and handling my checkout. All in all, a good stay.
Rooms on the top floor (9) were nice refurnished; there was some wear around some of the common areas and elevators. Helpful staff. Not sure how long this hotel has been a Doubletree.
Not a lot of restaurants (that I could find) in the area.
This hotel is perfect for what it is - a clean, adequately appointed hotel in a relatively unexciting downtown area. We stayed one night, and our room was $72 (including tax) for a king non-smoking room on the 6th floor, and an additional $10 for self-parking. The room was clean, the bed was comfortable, and the staff was friendly and helpful. We went to see a show at the Grand Opera House, and the hotel was across the street from the venue, and there were plenty of restaurants within walking distance. If we ever need to stay in the Wilmington area again, we'll most likely stay at the Doubletree.
