Doubletree Hotel Sacramento
Sacramento, CA 95815 (916) 929-8855
- Price Range: $$
12 Reviews for Doubletree Hotel Sacramento
Great location, near the freeway across the Arden Mall. The rooms are bigger than a standard room, with walk-out balcony. Plush beds with all down bedding; even the floor has extra padding. All neutragena products: face/makeup-remover wash, face moisturizer (30 SPF), body lotion, shampoo/conditioner.
Room is $50/night on Price-line. I got 2 adjoining rooms.
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Clean (newly refurbished room) and comfortable but A LOT of construction was going on when we stayed this past weekend. Not a real negative but it was a little noisy. Located less than 2 minutes from the Arden Fair Mall and Cal Expo Fairgrounds, which is convenient.
The sports bar was closed for remodeling and the layout -kinda an odd wagon-wheel shape- is a tad confusing. If you can locate the (nice) pool, you can find the lobby. Espresso bar, smallish restaurant and mediocre gift shop. Front desk staff were friendly & helpful - the warm cookie was very good.
Elevators are VERY confusing: LL, 1, 2, & 3 floors but our room was on the 4th floor, which is REALLY the 3rd floor because the LL is not labeled as the 1st floor.
Very comfy king-sized bed, lots of pillows (I counted 7 total) and a REAL sliding glass door with a small balcony meant lots of fresh air. The small sitting area was also nice. Neutrogena products in the bathroom, along with a blow dryer, coffee maker, and iron (do people really iron anymore?) Didn't detect cigarette smoke anywhere at anytime.
I'd stay here again but maybe when all the construction is over. My fave thing was the duck pond below our balcony: lots of Momma & baby ducks this time of year. Really Cute!!!
The plan: ride out the heatwave in a nice hotel with air conditioned rooms and a nice pool. I checked Priceline and saw some nice properties downtown Sacramento, but all were booked up. After a couple of hours of annoying online search, I made reservations at the Doubletree.
I wasn't looking for that much but this place fell short of my expectations. It's a business hotel with lots of people in business suits going in and out incessantly. I suppose if your boss is footing the bill, this place ain't bad. Still, it doesn't much feel like a place to go for a mini-vacation so if that's what you're looking for, you'll be sorely disappointed. I found the rooms dreary and dark (room 515 is cave-like unless all the lights are turned on) and the TV channels are pathetic, with some 15 channels, tops.
The service was overall quite good. We had a problem with pay-per-view and they sent over Al, from Engineer, a very friendly older man from Massachusetts who explained what we'd done wrong and made sure the movie would not appear on the bill. When we ordered room service, the person who brought us our food was extremely friendly. At the buffet, service was friendly with a smile. And then there was Raquel...
Raquel at the front desk is a serious PMS bitch with attitude. She's patronizing and condescending and, quite frankly, outright rude. Right after we checked in my wife already mentioned she didn't like her. Since she'd done the check-in, I didn't understand why. I soon found out. We asked her about our luggage which we had left with them when we couldn't check in earlier and she said she'd go look. 10 minutes later, she still hadn't come back. I glance over at the side door and I see her walking out (shift over?) with her purse. WTF? I was waiting for help. The next day when I misplaced my breakfast coupon, she was sharp enough to "remind" me that she'd given them to my wife during check in and that she was doing me a huge favor to give me another coupon. Condescending and rude. They need to fire that bitch's ass pronto.
As for the food, breakfast buffet was meh. I really think I've had better breakfast at Denny's or Lyon's, and I can assure you I rarely give those establishments more than 3 stars.
Next time I am in Sacramento in need of a hotel I will know for certain a place I'm not going to be staying.
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I went to the Doubletree this past weekend to meet my mom at the Northern California weaver's fair.
I was really, really, REALLY disappointed in the hotel. I help organize and run large (1400 participant) academic meetings, and they did a dozen things totally and completely wrong:
2 years after the contract was signed, they close their primary dining room for the entire length of the conference. Really nice! So there's a huge line through the lobby of people trying to feed themselves at the coffee bar. The understaffed coffee bar. Where they refused to toast a bagel or give you cream cheese "because it is too busy."
Wait at the other restaurant was said to be 20 minutes, but it took 45 to be shown a table, another 10 to get menus, and a total of one hour and five minutes to be served - and of course, as you'd expect after all this, the food was completely cold. We couldn't even complain about it because the server disappeared, never to be seen again.
Large earth-moving machines and jackhammers were hard at work immediately outside the front door for the entirety of the conference, making it almost impossible to hold a conversation in the lobby.
I am amazed that the hotel walked all over their client like this. I imagine if it had been a group of businessmen instead of mostly-women weavers, this never would have happened. The group should complain, but I'm guessing the contract was negotiated by someone who didn't have the experience to know to put clauses in protecting them from such abuse, so I doubt they'll get anything as much as an apology.
I would never consider this hotel for one of our meetings after what I saw. We usually have them at Marriotts, and now I know why - even when a Marriott falls short of perfect service, it's infinitely better than a Doubletree. I *hope* that this location is just an anomaly and a total embarassment to the chain - if it's the norm, that means all their hotels are this poor.
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In some ways, this place is a 5, in others, a 1, so we'll call it 3.
The room, billed as "larger" was enormous. It had a king bed and full sized couch, and still felt huge. The bed was upgraded to the "Sweet Dreams" style, meaning lots of great pillows, a nice duvet, great mattress. Everything was extremely clean. Staff--everyone--was remarkably nice.
There's the 5.
Both Friday and Saturday night, massive parties were going on--not proms but maybe weddings? Really unclear. First night, drunks were running all around, sliding down railings and being loud and obnoxious, blocking the doors and saying rude things. Second night, there was an even bigger crowd of drunks, filling up the entire parking lot. No totally obnoxious people, but multiple cop cars out front all night--totally WTF!
Our room, all the way down a far wing, was super quiet, but I had to wonder a bit about "the element" which worried me about my safety and that of my car in the lot.
So, there's your one.
For my purposes, a conference at the hotel, this was a good choice, and the location was very close to the highway, a nice mall, and lots of good (and bad!) dining. Would I return here for any reason other than a conference? No. Would I recommend it if it is convenient to your purpose? Yes.
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The layout of the place, if you look at it from a bird's eye, is like a hydra. Or a medusa. It's got the fitness center in the middle of about 5 wings of rooms and the fitness center is almost all glass windows. Talk about fishbowl.
The front desk is nice enough. They have warm cookies. I will say that they keep their cookies in a heater type thing to make you *think* that it's fresh baked whereas in reality, it could have been sitting there for a few hours. Depending on how many people have checked in in the past couple of hours.
I ate at the Sports Bar and the menu was bleh. I had the soup and salad and it was unmentionable. Unmemorable.
What did catch my eye and my account executive was the gigantic sign right outside the Sports Bar that said you were NOT allowed to wear anything with a logo, any specific colors, no hats, no bandanas, no scarfs, no head gear of any type, no jerseys. We both cocked our heads to the side and were like, "Whaaaaa?"
Someone told me there are a lot of gangs around here, I don't know, I only come to Sacramento for work.
This night, there was a Holiday Party going on. Many middle aged people dressed to the Nines and drunk as a slut. There may have been more than one holiday party going on because the place was packed. So many people wandering around, so many cars parked in all corners of the lot. It was all circular so I didn't know where the eff I was until I almost ran someone over trying to read the sign on the outside of one of the entrances.
My main complaint about this place is that there were some effed up silly girls giggling and running around back and forth and slamming doors. I know it's not every day you stay at a hotel and it's not every day you can leave the lights on, but not every bachelorette party has to be a display of what you're giving up to get married!!! All night long. Shouting, "Hey GIRL, Get over here, I gots someting to shows you!" Then a heard of horses runs from one end of the hall down to the next, turns on a dime and slams the door.
I didn't like the layout of this hotel, I didn't like the restaurant or the attitudes of anyone other than the receptionist. There was no sign or indication that this was a hotel and not a row of dormitories. NO SIGN. The only sign was the one pointing towards the freeway. Once you got off, there is no other sign. You don't even know where the driveway is to enter this property.
For my upcoming trip to Sacramento, I cross my fingers and hope that I don't have to stay here again. I can't take another restless night.
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You know that feeling you get when you're sitting by yourself in a hotel room and you're pretty sure some skeezy perv is sitting on the other side of that mirror doing dirty things and filming you for youtube?
That's the feeling I had as I held a washcloth in my hand to peel the comforter off the top of the bed.
My work paid $199/night for me to stay here and sleep with one eye open.
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This is my third time staying at the Double, but first as a yelper. For the location, it isn't that bad - right across from the mall and in good location from some choice eating spots recommended by Sac yelpers. Those cookies offered at check-in make me want to put on my "ohh! face", the hotel is a bit too spread out, the gym is kinda basic, but the rooms are newly renovated, the bed is super comfy and the Neutrogena toiletry freebies give it an extra point. Plus, they let you double earn on airline miles and HHonors points.
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I've stayed here a couple of times. The rooms have rather old furniture in them, but they're spacious. Since the hotel is kind of a "wheel," meaning the lobby is the hub and the spokes have the rooms, you have to walk quite far to get to your room in most cases.
There is internet access for a $10 per 24-hour fee, which I appreciate. I found the hotel itself hard to find because 50 East/Capitol Expressway is really hard to locate. Bring a good map and not just your mapquest directions.
Oh - the warm cookie they give you at check-in is a definite plus!
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love this place!
My hotel of choice when staying around the Arden Area. Have gotten great deals on prices line around $50-60/night
love the cookies.
Decor is nice..
Hotel looks well maintained
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The Doubletree is a nice place to stay in Sacramento. The rooms were clean, well kept and fairly convenient. The hotel layout was confusing at first, but since there are many outside entrances it is easy to park near your room. The City Side Cafe is a nice place to eat (a bit pricey) in the morning. Since I had to do some work while in Sacramento, I appreciated the fact that they had the free computers with internet. Also a plus is the close proximity of a few restaurants and the Arden Mall.
The cookies at night are a great idea!
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http://www.doubletree....
I have gotten some good deals on Priceline with this hotel ranging $40-50 a night. I love the warm chocolate cookies that you receive when you check in. Convenient location, right off the Hwy. and across the street from Arden Fair Mall.
The down side, because of the set up of the hotel, there is a center (lobby and restaurant) then 5 offshoots of hallways. The hotel is huge, 450 rooms, with the five hallways of rooms and 3 floors. There is a distance from the elevator from the center to the end of the hallway. When you drive to the rooms in the back, it is quite a drive and from a security standpoint, you feel out in the boonies. The external doors at the end of the hallway doesn't always close.
It does feel old, the carpets are worn and there are water spots on the ceiling of the rooms. Dog friendly.
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