Done-Right! Rooter and Plumbing
Category: Home Services Plumbing Plumbing [Edit]
San Jose, CA 95131Serving San Jose and surrounding area
(408) 432-1412
- Hours:
Mon-Sun 8 am - 8 pm
- Accepts Credit Cards:
- Yes
Plumbing Repairs Water Heaters Drain Cleaning Toilets Showers Camera Inspection Sewer Repair trench free drain and water replacement kitchen and… read more »
6 reviews for Done-Right! Rooter and Plumbing
6 reviews in English
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Review from C-l L.
Updated - 1/28/2010
I just want to thank the owner of Done Right Rooter for taking the time to read my review and respond to it. I totally was not expecting anything to happen, but I really appreciate that he took the time to read my review, respond to it and refund the difference.
I wish more business owners would take the time to read these yelp reviews and help improve their customer service. Of the 100+ reviews I have written, this is only the fourth business which has ever responded to my reviews. Thank you again sir!1 Previous Review: Show all »
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1/19/2010
Our water heater was leaking and unfortunately the company which originally installed the heater is… Read more »
Comment from Bert D. of Done-Right! Rooter and Plumbing 1/26/2010
Without hesitation, we refunded the difference between the… More » -
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Review from Elsa C.
Cupertino, CA
Updated - 1/8/2012
I confirmed my insurance coverage and the manufacturer warranty coverage already that they paid everything for whichever company I choose to work. As I said I called Done right because they are one of the certified contractors the state industries told me to get the service from. So I called them since I talked to the technician, John, before. This is how unprofessional this owner would get and hang up on me before I finished my explanation to him what happened when I called them 2nd time. He could have taken the order and got it done but he made his assumption and hang up on him by assuming I was just using him for 2nd opinion without paying him. I was ready to pay the $125 service charge as John told me at the first conversation;That is why I called them again as I appreciated the technician, John. Why would that be using someone's knowledge when I have to pay for estimate and disagnosis is not using them? If Done-right would provide a reasonable and good estimate and diagnosis of the condition of the water heater, the company gets the job.
I called done right before I ever called the other certified contractor to place my service order. If anyone of you out there needs to spend for an expensive hydrolic water heater and heater system which costs $1300 min for the tank and part, u would spend ur time to make sure u would not be overcharged and the majority cost are covered by your insurance before u decide to move forward.
The done right owner definitely has right to reserve who to serve but he doesn't has right to post my address and other privacy info on public website. Although he removed it, he never apologies for his bad conduct and continues bad customer service.
Until now, he still points his fingers at me for whatever he created. So I must insist the one star rating.1 Previous Review: Show all »
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1/5/2012
As a consumer, I must do my research to cut my cost and make sure the insurace pays most of the cost… Read more »
Comment from Bert D. of Done-Right! Rooter and Plumbing 1/7/2012
No No No No, that's not what transpired... Keep in mind; we… More » -
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Review from Brag B.
Campbell, CA
2/1/2011
WARNING - DO NOT USE THIS BUSINESS.
My first experience of this company was great. A guy showed up tried to resolve a back-up and advised me of an actual design flaw was at issue. Didn't even charge me.
Its difficult to understand why the owner - Bert instructed his worker Oscar to walk out on a job that is half completed. Yesterday "Oscar" billed me 395 to basically shut my water off and rip open the wall. Diagnosed a ruptured faucet cartridge. Didn't FIX anything and was _working_ on it for maybe 90 minutes.
Today Bert refused to finish the job because I wouldn't sign his standard waiver - right of rescission.
I guess he didn't want the 3600 waste re-pipe job i was going to provide next month.
WARNING - DO NOT USE THIS BUSINESS.Comment from Bert D. of Done-Right! Rooter and Plumbing 2/5/2011
What is a "Waiver - Right of Rescission." Homeowners have a… More » -
Review from Sarah M.
San Jose, CA
2/14/2011
Well, my memory of what happened differs from what Done-Right says happened. When they couldn't open the cleanout, I was actually wondering if they might suggest cutting, but they never mentioned that. They also did not offer to pull toilets as a solution. They went on the roof after we discussed it and I was fine with it. They ended up not billing me for that but since they didn't fix our problem, I didn't feel too guilty not paying for that part. We have a cleanout, but they couldn't open it. Odd thing was, the second company came and opened it right away. Regarding the estimate, I don't quite understand what he is talking about: 3 jobs versus all under one price. If they have a way to lower the price, of course we will take it :), but it needs to be upfront. Coming back with a different price after a few days feels underhanded from a customer's point of view.
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They could not unclog our drain and concluded that the problem was in our main sewer line. We wanted to do the job right, so we asked for an estimate to replace the sewer line. It was going to cost nearly 10K. Naturally, I called around for a second estimate, but the second company came out and unclogged the drain. When we didn't get back to Done-Right, a guy called and said his boss told him the estimate he gave us was too high and he offered a significantly lower estimate. Why didn't they give us a fair estimate in the first place?Comment from Bert D. of Done-Right! Rooter and Plumbing 2/14/2011
This customer did not allow us to do the job right. She… More » -
Review from Annie C.
San Jose, CA
11/5/2008
Larry at Done-Right did an awesome job at explaining what he would have to do to unclog our horribly stuck drain. He was very thorough and gave us lots of info and did his best for an hour to snake the drain as far as he could reach. Unfortunately, the problem was much worse than expected and in a community area of our condo building, therefore he was not able to fix. But, he put the toilet back with all new fittings and cleaned up the mess my husband and I had made trying to be plumbers.
Definitely 3 stars for the effort, and for the customer service over the phone....Plus, he's fully licensed, insured, etc. and a member of the Better Business Bureau. -
Review from Leo Bryan L.
San Jose, CA
Updated - 2/6/2011
Update: After a few days later the new water heater they installed won't stay lit. I restarted it 5 times already. Called them Saturday again for service. Talked to Ernie the plumber who installed the unit. He was again very professional, he said unfortunately they can only send someone on monday. An hour later got a call from Bert, he asked my name and whether I was the guy who gave them a 2 star review and said yes. In a commanding tone he explained that there is nothing wrong with the heater they installed, the pilot just needs to be replaced which holds true for all other heaters even if they are new. Then he continued to tell me how his wife Michelle cried and ran out of their office when she read my first 2 star review. He said something like I want you to understand the repercussions of what you did. If Michelle is reading this my apologies for upsetting you, however I ask you what would you have done given the situation. My main problem here is not the service nor the mistake that happened, I can understand misunderstandings, my main problem here is Bert and his attitude towards his customers. He was not apologetic during the first incident nor was he when I talked to him again for the 2nd service. When I tried to explain to Bert over the phone he even said to me "I will not here anything of it". Is this really how you talk to your customers? Sorry my 2 star review stays. Ask yourselves if you ran across a service provider who treated you this way, what kind of review would I publish for this company.
1 Previous Review: Show all »
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1/31/2011
We had them install a new water heater. The plumber, Ernie, was very professional, he explained… Read more »
Comment from Bert D. of Done-Right! Rooter and Plumbing 7/11/2011
This started as a simple misunderstanding. I never intended… More » -
