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Dirty Dog
Rating Details »
- Hours:
Mon. 10:00 a.m. - 5:30 p.m.
Tue. 10:00 a.m. - 7:30 p.m.
Wed-Sun. 10:00 a.m. - 5:30 p.m.
5 reviews for Dirty Dog
I just took my beagle here a few days ago. The atmosphere is really relaxed. When I was there it was totally empty, with just one employee. The self washing area was nice. Although I would probably never pay to wash my dogs there, as they are both beagles and have easy fur to deal with.
So, why did I bring my dog here, if I would never wash him here? Because for $11, they will deal with some very unpleasant glands in rear area of my dog. If you've ever dealt with it, you know what I'm talking about. If you don't know, your lucky.
Anyhow we were in and out in 5 minutes and I didn't have to pay a vet visit just to have my dogs butt squeezed.
FYI: This location of Dirty Dog is now on Guadalupe.
For about a year, I took my lab mix to Dirty Dog every time we were already out and she was covered in mud from playing in the park or smelled like fish because she fell in the koi pond at Zilker (true story). The staff has always been helpful and I like not having to worry about drying her with towels because they have the super-powered, just-right-temperature doggie hair dryers. Unfortunately all of the staffers I met at the North Lamar location seem to have disappeared.
A few months ago I adopted dog #2, the first long haired dog I've ever had. He overheats easily (shocking, I know, because the Austin summers are so pleasant) so I thought I'd take him in for a summer trim. Now, picture this. Dog #2 is a mutt but his coat is big and fluffy like a chow's. I asked the Dirty Dog staff to give him a summer clip, and the girl clarified that I wanted him to be shaved. I said no, not shaved, but a pretty substantial trim. "Like a lab, you mean?" No, not quite that short, I explained. (He is supposed to be fluffy, but I don't want him to be miserable!) Keep his ears and tail long but blend them into the shorter hair. There were some other communication issues in booking the appointment, so I should have known what was going to happen.
My dog is SHAVED. The hair on top of his head is longer than the hair on his body. His coat is much shorter than Dog #1- the lab mix. What happened to "no, not as short as a lab's"?! Not such a big deal, you might think. It's summer, after all, and hair grows back, and it's not like he's a show dog or some nonsense. But his hair is so short you can see his skin- hello sunburn. His tail is untouched; his ears were trimmed, but you can see a line on his neck, at the base of his tail, and near his paws where the groomer stopped shaving (what happened to blending?).
I called Dirty Dog to explain my disappointment about the cut and a few other issues I won't even bother getting into, and the girl on the phone (not the girl who took my instructions, not the girl who took Dog #2 back to the grooming room, not the girl who brought him out, and not the girl who rang me up), and she was very apologetic. She offered to have me drop him off the next day for a free wash, but I didn't want to put him through another stressful day. So she insisted that she would have her owner-manager call me the next day.
The next day, I received a voicemail from a Dirty Dog staff member- apparently the one who actually groomed him, not the owner-manager- who told me she "was told she had to call [me] and apologize" and proceeded to tell me that it was my fault and that next time I should tell her how to groom him better.
Well, Dirty Dog, there will be NO next time. I will never even use your convenient self-serve bathing options again. Your grooming was way overpriced, the cut was nowhere near what I'd asked for, and your workers are rude. If only they'd introduced themselves to me, I could name names. I can't even give two stars for the few good times we had together. I trusted you because you support Blue Dog Rescue, an awesome rescue organization which has given me two precious pups, but you've lost me (and every one of my dog-owning friends) for good.
It is a little expensive, but my 55 pound baby girl gets washed here. I love it because I can scrub her for as long as I want for one fee which includes nice shampoo, ear wash and use of brushes. Trudy is a pee-monkey after a bath and dirty dog keeps my mind at ease!
Congratulations. You earned a star back in my book. I think the staff caught wind of my review and decided to give a wink and smile upon entering and leaving. The groomer (who was actually in for a change) was kind and gentle with my pooch, who was subsequently showered with puppy treats galore after her talons were finally slashed back. Although I will not take back what I said, I will say you earned my business back for yet another day. Well played DD. Well played....
1 Previous Review: Show all »
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7/6/2009
I used to adore this place. Albeit small, the Lamar location was functional. Not to mention… Read more »
I love the Dirty Dog. The professionals there are friendly and full of good information and tips. I take my dog there to bathe and shave him. It's great because I don't have to worry about the clean-up at home (shaving is super messy). My dog loves it too. They make it comfortable for him by offering ladders up to the sinks, putting comfortable temperature settings in the sinks and blowdryers, and of course offering doggy treats at the check out counter.
