David's Bridal
- Price Range: $$
- Accepts Credit Cards: Yes
- Parking: Private Lot
- Wheelchair Accessible: Yes
25 reviews
San Jose, CA
"I had such a great experience at Bella Mia. I made an appointment just one short week after I became engaged and didn't expect much.…" read more »
51 Reviews for David's Bridal
The worst service EVER. I made an appointment, went with low expectations because of comments from friends and other reviews i had read, and i was not disappointed. Marilyn was helping me at first and in fact she was very helpful. but then a half hour into the appt., she informed me she had to go to lunch and Hu would be helping me. Hu helped me for about two minutes, said she was going to find me another dress style and NEVER CAME BACK. I was left standing there, with three of my friends for 20 mins before we found out that Hu was helping someone else. I complained to Shirley the manager, who seemed very unaffected by the very poor conduct of her employees. I will NEVER go there again!
I had a really good time at this location. Living in San Francisco and seeing how the Colma location was a madhouse, I made an appointment with this store on a weekday during the daytime. There were not many customers there, so I got full attention. A girl named Tiffanie helped me; she was super-sweet, not pushy, and actually gave me honest opinions. I bought my final gown here. Don't worry, unless you plan to wear your wedding gown through 5 weddings, run a marathon in it, climb Missions Peak in it, *and* involve it in some form of crazy debauchery, a David's Bridal dress will hold up. Mine did. It survived a good hour of debauchery on the beach too, haha.
Tiffanie did try to sell me accessories as well, like veils and tiaras, but they were just as expensive as some of the gowns. For inexpensive veils, go to eBay ($20-30). For inexpensive jewelry and tiaras, go to Claire's ($10-20). Unless some dork carries a jeweler magnifying glass to your wedding, no one can tell it's not made from *real* diamonds.
1 star off: expensive accessories
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I'm updating my review because during my experience of dress shopping for my own wedding, things had slightly changed.
My consultant's name was Vanessa and she was extremely helpful throughout the entire process. After I lost some weight, thanks to RAY at ISO-TONIX PERSONAL FITNESS AND SPORTS NUTRITION *wink wink*, I decided to come in this past February when I was at my best fit and try on dresses. Since my last review dated 11/06/07; I came back in here after countless shopping trips to other dress boutiques to just "see" if I could find something. Lo and behold I actually did, I tried on the dress I tried on before which I fell in love with as well as another dress they had recently released for the Spring '08 collection. It was my dress, everything about it... JUST EVERYTHING...
It was a perfect fit, from chest to toe...I mean it truly fit me perfectly on every inch of my body and it was just gorgeous and exactly "ME". They even carried my wedding gown in a PETITE which meant my short 5'2" ass didn't have to alter the bottom for length. I felt and looked like a million bucks and spent less than $500 on my wedding gown, which meant I could spend the extra on my beautiful bubble gum pink Marc Jacobs pumps for my wedding attire.
Through out the entire experience of me shopping for my dresses and my bridesmaids dresses which we purchased from here as well, it was great. Vanessa called occasionally to make sure I was doing okay on finding my dress if I had made the decision for the dress I was buying, and if I needed help finding the bridesmaids dresses.
The bridesmaids' dress shopping was definitely an experience in itself, I only had two bridesmaids and even then it was difficult to find something that was not like a "bridesmaid's" dress. But I found it...AT Davids Bridal. On top of finding a bridesmaids dress that wasn't over $200, the girls even got a discount on their purchase. FABULOUS...
It was great...Even after purchasing "the dress", I was able to come into David's Bridal to try on the sample they had so I could test it out with the veil and the shoes and the entire ensemble before "MY" dress came in. Overall I definitely suggest for anyone to at least make a stop in...You never know what gem you'll find...
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1 Previous Review: Show all »
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03/15/2007
Updated: 11/06/07
I had signed up on David's Bridal.com for a fitting and an appointment to go and… Read more »
I bought a flower girl dress for my neice for our wedding here. I had the style number, size of dress, and described all of the accessories I needed.
I had a tough time finding a size available at this store. I called one day and they said they had 2 in stock. I was happy to hear this and I decided to purchase it along with everything else on the phone. I told the sales associate that I would pick it up in the next 3 days.
The associate mailed my receipt for my records, and I went to pick it up. Everything seemed fine until I got to the store. I went to present my receipt and said I needed to pick it up. One of the associate's looked it up, but said she will check the back room.
She comes back empty handed and double checks the computer system. Then she tells me that I already picked it up!!
I was shocked and told her to check again because I never came by. They couldn't find it so she called her manager, and she couldn't find it. I was already there for 25 minutes waiting for what I paid for.
I was upset and confused, and they didn't have any other explanation other than, "I think someone picked it up." I don't know how they check these things but they should be more careful.
I was able to get the materials I purchased after they decided I could get the same things on the floor and take it home that day.
Not only that, but I should have listened to my cousin who warned me about getting anything from any of these stores.
I would NOT recommend this place to anyone.
I've had multiple experiences with Davids. And I used to work there for a while... yikes.
1) My first time, I was a bridesmaid for a friend. I went it, they didn't have the dress that she picked out in my size (I needed a 10, they had a 2 and a size 24! nothing in between, so they said. more on that later) So the sales lady picks a dress that is "similar". Um, not so similar. I try on the size 10, she says it doesn't fit me and just writes the order for a size 12 in the dress that my friend picked. So when I get the dress, it's not even CLOSE to fitting me. I had to hem it about 2 inches (I am NOT that short) and I had about 4 inches of room inside the dress. (Also, when we walked out of the store, it turns out the window display had just been updated - with the dress that I needed! In that size! Even though they said they checked their computer and it said they didn't have one in stock.)
2) The 2nd time I went there, it was for myself. I went in the afternoon, in the middle of the day, and the girl helping me was SUPER nice, I tried on as many dresses as I wanted, she didn't pressure me to buy anything that day, it was overall a nice experience. I ended up buying one dress and then when I started working there, a new dress came in and I exchanged it for that one. With no problem, but I dont know if that's because I worked there or what.
3) The 3rd time I went there, it was for a friend of mine to try on wedding gowns. She made an appointment, we went on a Tuesday evening, the store was EMPTY. (I no longer worked there at that point). But the manager said, "We don't have any consultants here to help her, but since you used to work here why don't you just help her." And walked away. I was like, regardless of whether I worked here before or not, she had an appointment (which they always stress you HAVE to have to try on gowns). And she was super rude about it. And how can you not have ANYONE there to help her!? Seriously. So we were kind of immature and she tried on as many dresses as she wanted and we just left them in the dressing room for the people who actually WORKED there to put away.
I see both sides of it, having worked there and just been there as a customer. And I'm sorry, I read one review that said they didn't offer the girls anything to drink... but they are NOT a high class bridal salon. It's David's Bridal, a discount store. You aren't going to get personal, one-on-one service like you would get at say, Sachs 5th Avenue. Unless you go early in the morning, or in the afternoon during the week when they are not busy. And that kind of service is not the norm for this place. You have to be practical about what you are expecting when you go there. Having said that, they shouldn't be rude, but you try working at a huge bridal shop with 10 girls screaming at you all at once about getting this gown and that gown RIGHT NOW, and see how nice you feel after a while.
I went on a weekday morning with a print out of my top 5 favorites and I found it in my size and chosen color in, tried it on, picked my favorite, paid and was out of there in 20 min flat! We declined the sales woman's help, and they were very nice. It might be a "warehouse" and it's no boutique, but it's not as bad as people make it out to be at all. I LOVE my dress.. though the didn't have the accessories I wanted..
I visited David's Bridal for my first time in search of a prom dress and I'm very glad I made the trip! Their selection of colors, sizes and styles of dresses was fantastic, especially since it was somewhat last minute. =)
Being a plus sized person makes it hard as hell to try and find a prom dress, considering most stores stop around size 9 and even that runs small. DB had sizes for everyone! It was such a relief.
I actually ended up with a dress that I never though I would pick, but it was just too stunning to pass by! The staff was extremely friendly and they gave me their opinions of how each dress looked on me.
Not only were the dresses beautiful, but so was the jewelry! I got a beautiful necklace and matching tiara for a pretty decent price.
I happened to glance over at the wedding gowns and they was once again a wonderful selection of styles and sizes.
I definately plan going back for my wedding dress someday. ;)
I highly reccomend this store for all your dress/gown needs!
I was pleasantly surprised after reading all these horrendous reviews.
I saw an ad for a dress I thought I loved, CH515 Monique Luo, and after I saw online that it was on sale, I immediately made an appointment to try it on. But when I tried it on, it was super heavy and not so cute....boo.
Anyhow, I went on Tuesday at 5pm, and it was great and empty. I think Lisa?,was the one who helped me, and she was friendly and helpful. The overall quality at the store is not great, but the prices reflect it.
This basically sums up my experience at David's Bridal:
The lady trying on gown next to me was getting married on Saturday, I went on Tuesday. She had two screaming kids with her and was trying on gowns from the $99 rack.
edit: ** beware of being spammed! uggh. i just got a call on my cell phone advertising stuff for david's bridal. i had written down on the card they force you to fill out that i didn't want to be contacted in any way and they still added me to their phone list! jerks! i deleted a star for that. so rude. so be careful. i should have left a fake number when i made an appointment! boo!!
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If youre stressed already or you been called a indecisive bride...dont go to Davids Bridal in Milpitas!! They will give you a headache like no other! My experience was pretty horrible...i mean are you sure their not working for commission? I was told that they dont...puh! Everything was like a sales pitch to me. If you decide to go anyway...make sure you have an appointment...perferably on a weekday...cause you probably wont get too much distraction...and ask if you can have 2-3hour time frame...1 hour with them is not enough.
I am a pretty organized person..and i did my research online and wrote down all the dress numbers and brought my laptop with pictures of the dresses. i knew which dresses i wanted...just didnt know which ones will look good on my eight bridesmaids. My first trip there was an okay experience...the selections are nice on the rack but it was very hard to choose one because my braidsmaids bodies were all different heights and sizes...size 2 to size 16... we all behaved and didnt make any fuss...so we didnt give the sales girl any problems...i felt like i was working there because she left time to time helping other guests...even tho we did have an appointment. So my mom and I had to get the dresses while my braidsmaids tried on 4 different styles.
I have to tell you, the way the dresses are made are pretty crappy...if your braidsmaids have big boobs...you cant get a nice supported dresses less than $185. you have to buy undergarments and yes they will try to sell you those too. when we were deciding...the sales girl gave me a attitude, like hurry up already and there was no one in the store at the time. we felt rushed to our decision...and of course it was the most expensive one. I only picked that one...is because i was told that i would be getting an extra 20% off of the braidsmaid dresses if i get my WEDDING DRESS there...which everyone would be paying 132 each instead of 190! What a bargain right? we left with that honoring promise.
When I came back from my second appointment to get my wedding dress, I had the worst time...the dresses are very ugly in person and they didnt have my size in my style so i had to imagine how it would fit if it was smaller or bigger...and i wanted ivory...but they didnt have much to look at...and i told them im on a diet at the time...they told me i should get it anyway because i could alterate the dress to 4 inches down. They told me i should buy all the under garment too...because they were on sale...so i did...beacuse i was told that i could switch them to smaller size if i got smaller...i bought a dress anyhow...even tho...my wedding date was 9 months later.
a month or so later...My third time going to the shop, i was picking up my wedding dress...They just gave me all the items with out taking things out and showing me how it looks...and just checked me out. I told them I lost weight and wanted to see if i still can switch my garments to a smaller size and they said no, and since this sales girl wasnt the same girl who helped...they basically called me a lair...and everything i got promised...was not going to be honored. I talked to the manager and she said nothing was written in the database...Thank God , none of my girls bought their dresses yet...i was so pissed because i bought the dress already with out really gaining any benefits!! well i know i wrote alot and but just wanted you to know what to expect if you go there.
well events happen and i didnt get married...so i cant wear the dress anymore...cause i went to size 16 dress to size 4!! So if anyone wants to buy a 500 dollar dress in size 16 for 300 let me know...its never been worn!! congrates to everyone else:). Hope youre having Fun!
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My best friend (bride) and I stopped by this store after an attrocious experience at a previous shop. What a refreshing change.
Air-conditioned, clean-spacious-private dressing rooms, friendly staff and well organized.
Abigail, our rep, was WONDERFUL. She was patient, charming, well-informed, and very professional.
There was nothing really exceptional about this store, but the genuine service and professionalism compelled me to rate them 5 stars.
This store (3.5 stars on it's own) and Abigail (adds on the extra 1.5 stars) turned my best friend's mood from frustrated to fabulous.
3 stars - mostly because I was dumb enough to go on a weekend when it was crowded and difficult to find people to help me.
I'm not the bride, just a bridesmaid, but it seemed really difficult for me to find the dress the bride already put in her account (don't they have it in their system where they can pull up the info?). Anyway, I needed to go to get fitted for my dress.
They dropped me off in a fitting room and never checked on me again AND no one was there to help me zip up - I had to run around the store looking for my sister who was busy entertaining my son in his stroller. *sigh*
Anyway, I'll update this review again when I finally get the dress and the order is intact... We'll see...
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Ok, I can't say there service is great.. I mean, this is a really busy location, and I think the girls do go out of their way to at least ask if you need anything. When I got my wedding dress here in 05, they were so helpful.. Unfortunately, for all you brides, you kind of have to work your schedule around their slow times.. that's when you get the utmost attention, and care. That's usually on the weekdays earlier in the day.. but I can't say I have much to complain about. They always have exactly what I need. Love it here.
-POOR SERVICE: made an appointment but the wait was 1 hour over the assign time
-People working there is hesitant to help getting the dress
-SLOW and PACKED. They don't know how to run business, there were 5 worker helping this one bride and 2 other worker gawking at the bride while so many other people needed help.
After reading all of the bad reviews I was mentally preparing myself for a bad experience, and kept repeating to myself as I walked through the door it's my best friends wedding, it's my best friends wedding, it's my best friends wedding. I was pleasantly surprised when I was greeted at the door by Lisa my consultant for the day. I had printed out a list of the bridesmaid dresses that I was there to try on and she very efficiently went about grabbing all of the styles on my list. As I tried on the dresses Lisa was always nearby to help zip me up or pin me in if the dress was too loose, and even took photos for me to email to the bride to be. Lisa also wrote down all of the sizes on the print out of each dress since fit can vary with some of the styles and you may need to either go up or down a size. I wasn't looking forward to this because the bride had given me a list of eight different dresses to try on, but surprisingly I made it out of there in just over an hour. I was really surprised at how easy the visit was though I'm sure that it helped already having print outs of every dress I needed to try on, and I did come on a week day when it was quiet. Some people have complained about the quality of the dresses, but overall I think that they are well made and as with any dress some styles are more flattering than others. The price is right most of their bridesmaid dresses are approximately $155 some a little less expensive, some a little more. I've been a bridesmaid in other weddings where the bridesmaid dresses cost a small fortune, I understand why the bride would want to go all out and buy a really fabulous and expensive wedding dress...but the bridesmaids come on. No matter how often the bride may tell you that your dress is beautiful and she is sure there will be some other occasion for you to wear that dress don't believe her for an instant. See unless I'm sailing on the Love Boat and get invited to dine at Captain Stubing's table there is no way in hell I'll ever willingly wear that taffeta monstrosity again after the wedding!
I went on Monday evening with my friend after a mini wedding dress panic (the first dress didn't work out...) I arrived at about 6 and registered with Lissette. She was very friendly, and quick with the dresses. I pointed out the ones out of the catalog and she grabbed them for me quick as a whip. She was very helpful in getting me in and out of the dresses and offering her opinion (only when asked...) . She took her time with us got us what we needed. We ended up being there for 2 hours! I ended up buying a beautiful dress there and a petticoat. The sizes also run smaller than usual. I am usually a 0-2 and was actually a size 4 in their dresses.
I would recommend coming to David's Bridal only after you have done some browsing online and have chosen some gowns you are interested in. I can't imagine going in there with no idea what you want. The catalog was also a good place to start. FYI-- They have a strict no return policy so make sure the dress you get is the one you want!
THANK YOU LISSETTE!
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UPDATE: Minus one star for selling my contact info to a bunch of spammers! The phone calls and emails have been non-stop!
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PROS:
--My friend and I had made only one appointment, and they still managed to squeeze both of us in.
--Abigail (consultant) helped us try on every dress. She even laced up an entire corset for my friend (my friend was smokin' hot in it, getting compliments left and right, so girls out there, you may fall in love with a dress if you can find the right person who's willing to lace it up for you!)
--Abigail volunteered to take pictures for us.
--The on-site seamstress was able to give my friend a quote for her hemming.
--We were never rushed; would've been able to stay there all day to try on dresses.
CON:
--You have to special order some dresses to try since they don't have all sizes and colors in stock. However, in order to special order, you have to purchase the dress. The bridal dresses industry needs to revamp that system.
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I've not seen my fiancee so stressed in dealing with such horrible people. Please don't go here. I feel dirty having to give them a star.
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Service: F
Quality: D
Price: C
Never, ever, go there! Don't even make an online appointment. You'll know why.
On early January, I first made an appointment request online. Supposedly they should contact me within 48 hours. Did they contact me? No.
Then, I called the store directly to make an appointment. I wanted an appointment on Sunday afternoon, but since the store's busy (understandable), I made an appointment for the following Saturday at 2pm. Okay.
On Saturday, I went there at 1:30pm. I gave my name to the greeter. She said since my appointment is not until 2pm and they didn't have anyone available at that moment, maybe I can go look around the gowns, but don't pull out the gowns. All right, I can wait until my appointment time.
I noticed there was another group there without appointment. DB said they can look around the gowns, but no guarantee for the actual fitting.
At 1:55pm, the group without appointment was called. They went to fit the dress.
At 2:00pm, I checked back with the greeter/receptionist. She said they still don't have anyone available. What the heck?! Didn't you just assign someone to some walked-in group??
At 2:10pm, I was asked to fill in my info on their card. Great. Why didn't they ask me to do it earlier so I didn't have to waste my time?
At 2:20pm, finally someone was available. I wonder why did I even bother to make an appointment. Not only that, the girl who attended me had to assist two groups. Wha? She asked me which gown do I like, I showed her the catalog, and she went to get it while I chose the shoes.
After getting the gown for me, she NEVER showed up to see how I'm doing. I'm glad my brides maids came with me... They were all experienced with the wedding gown, so they know what to do to fit the gown for me.
I tried three gowns, then told the sales girl (that was passing by) that I want to try one more gown. She checked the time, and told me that I don't have much time left. I told her I'll be quick, so she let me tried it on.
I also asked about the color dress if they have it in stock. I wrote down the item number from their website. She said they probably don't have it, but she can check. 5 minutes later, she came back with a print out and asked if that is the one. I said yes. She asked me if I want to place an order for that. ... Excuse me? I asked if they have that dress so that I can actually see in person. No way in the hell I'd place an order without even seeing it!
After the alloted time has past (is it 1.5 hours??), the sales girl came up to me, and asked to make another appointment. I was like, okay, what time is it available?
She: I'm here from 10am to 5pm.
Me: ... I'm working from 9 to 6.
She: Can't you come out during lunch time or something?
Me: ... No. My work is 30 minutes or more away.
She: You don't want to take a day off?
Me: ... No. ... Maybe I'll just call next time I want to make an appointment.
She: ... But I have to make appointment.
Me: ...??? Why?
Why so selfish??? I ended up making an appointment for Tuesday at 6pm, but just didn't show up. They didn't even bother calling me, either.
That was all in first or second week of January.
Then, now, in mid-Feb. I keep getting calls from their number: 866-255-7776 and/or 215-436-8637. Google result says it's from David's Bridal. Total of 9 calls in 3 days. I don't pick up the call from unknown numbers, but geez, they don't even leave any voice mail!
As for the dress quality, I'm not happy with it, either. One of the gowns I tried on had line of buttons on the back. Those buttons looked like they flipped sideways when I tried it on. I asked the random sales lady about it, and she said it's just like that. Later, I went to a different wedding gown store, and their gown had hook to go around the button, so the buttons just sit there and be pretty.
I'm getting married in October and have been here twice - if I could give 3.5 stars I would because for me it ranges between 3 & 4 stars.
Here are some tips for you beautiful brides to be:
- Call & Make a Reservation to try on dresses - visit online first to get an idea of the dresses you like. Print out said dresses and bring with you. Bring 1 or 2 girls with you to help you out.
- Eat before you go (you think I'm kidding) - this can be a long processes if you are on a serious hunt for a dress. No one wants a crabby bride pulling white gorgeous gowns over her head complaining how hungry she is - so pack a granola bar or something just in case.
- Make your appointment for when they first open - that's when all the ladies are lined up waiting for you to come in. Sometimes they get bombarded by brides and they are trying to send you to a fitting area, and you feel a little neglected, but if you bring your girls with you trust me they can take action and start whipping dresses off the racks for you. David's Bridal does not have 1 assistant per bride, it's more like 1 assistant per 5 brides.
- You can take dresses from the racks and try them on yourself - you don't need an attendant to pull them for you and watch you. This isn't a high fashion boutique it's David's Bridal. All brides to be want to feel special but these ladies are trying to help 20 brides at once so go with some patience and a positive frame of mind.
- You are allowed to bring a camera - so bring it - snap pictures. It give you a good idea of what you really look like in a dress.
- Even if you are going for accessories like a veil, shoes or bridal party dresses Still make an appointment.
SO after all my tips - my experiences were Good. My Maid & Matron of honor helped get dresses on and off and took control they rocked. The assistant popped in - pointed out dresses and did the best she could. The assistants were there to point you in general direction and if you need anything or had a question you can just ask. I didn't get my dress here although the ones I tried on were reasonably priced. I did get my shoes, veil, and headpiece here. I actually brought in my wedding dress (again not from David's) - they let me bring it in and put it on, and then I picked shoes, veil, and headpiece so I could get a full picture of what I'd look like. My Maid of Honor tried on dresses and the assistant actually helped look through the racks for the type of dress I wanted. I will be getting girl's dresses here - affordable and all sorts of styles and colors. I picked up my shoes, veil, and headpiece for under 300 dollars - and I budgeted for WAY more than that - their prices were fair. My only 'bad' experience and it wasn't even bad was that I picked my veil and they went in the back and handed me one - I kept looking at it at check out, and when we got to the car I said I didn't think it was the right one - took it out - it wasn't. They had given me elbow length (not what I wanted) so I took it right back in, and they realized they were out of the one I wanted so they ordered it for me. They were very apologetic, but fixed the problem and the only 'bad' thing was I had to go back in the store. No biggie. Two of my Three items had to be ordered but will be in within a month, so keep in mind just because you see it there it might not be available to take home that day. Just go and have fun - hopefully you are only getting married once so have fun with it. Don't get your panties in a wad over little stuff. Dress shopping can be totally fun if you want it to be! :)
The sales attendant was doing a good job...at first. She was friendly, bubbly, making conversation. But after she herded me off to try on the bridesmaid dresses in the fitting room, she told me she'd be back and never did.
I was trying so hard to zip myself up to no avail! I had to put my regular clothes back on, peered outside, and saw no one there. Then, I had to go over to the aisle of BM dresses and got myself the correct size. I put that one on, but if the other sales girl didn't pass by, I would've never been able to zip it up myself.
So will I go back for my own wedding dress for next year? I don't think so!!
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Made the mistake of coming back here for my bridesmaids dresses. Thought it would be convenient and cheaper to get my wedding entourage to get their attire here! My review just dropped to a one star, peeps. Lemme tell you why you should never come and shop at David Bridal's...
1) I spent almost two hours here listing and getting my info into their system. I kept hearing sighing as they listed my huge bridal party (I'm having a traditional Filipino wedding with sponsors as well). Please don't complain when you have more work to do as I'm giving you more business.
2) All that hard work getting everything in their so-called system went down the drain...EVERY single one of my entourage said they had a problem whether it was the belt that DB claimed not to know about or the color of the cardigan that they were supposed to get.
3) DO NOT give my friend who you've been helping for 15 minutes a SIZE 2 CARDIGAN to try on when you know she's a SIZE 10. Of course it's not gonna fit her. Be honest and say you don't have enough of a stock for people to try on.
4) WHY WOULD YOU CALL the bride to say so and so's dresses are ready 2 weeks before the BIG DAY when you have so and so's contact info on file? Or better yet, why would you ask for the contact info anyway when you're just gonna be BOTHERING THE ALREADY-STRESSED OUT BRIDE???* I'm sorry...I wouldn't be pulling my hair out right now if it wasn't for numbers 1 to 3!!
5) I remember that when I was in the store, the manager interrupted my session with the attendant to tell her "We're busy! Hurry it up and get to the other patrons!" No acknowledgement towards me, no apology, just STRAIGHT UP RUDENESS!!!
6) THEY ARE SLOW AND UNPROFESSIONAL! Please don't try to give me advice on color and dress choices when you obviously can't get your job straight!!
I give every bride-to-be that I come across with now one advice...DO NOT GO TO DAVID'S BRIDAL UNDER ANY CIRCUMSTANCES!!!!
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WARNING: Bridezilla review up ahead!!
I wish I could debunk the awful reviews that DB has received on here, unfortunately, I am another bride unsatisfied with the quality, both in goods and services, received from David's Bridal.
I thought that DB would be a good place to start wedding dress shopping. The silhouette and style selection is supposedly widely varied. As advised by others, I booked an appointment for a Thursday evening (mind you that I was under the impression that an appointment is necessary to try on dresses at DB). My friend came with me. The appointment started off well. My consultant told me to look through the book and pick out dresses that I'd like to try on. She then assigned me to a fitting room while she got the dresses. They gave me a bustier and crinoline/petticoat to try on with the dresses. I had noticed that the bustier had this weird grayish color, but I went with it anyway. So we started trying on dresses and because bridal sizes run freakishly smaller than street sizes, my consultant had to clamp and pin me into the floor samples. I didn't mind, because it gave me a good idea of what the dress looks like. Though the dresses were made of awful, cheap synthetic material (it was itchy!!), she did a good job jujing/fluffing me up -- lacing up the corset back evenly, tying perfect bows, fluffing and laying out the train. It seemed like the perfect service at the time. Plus, we were allowed to take pictures (which is not usually the case for other bridal salons).
As we were enjoying our seemingly pleasant experience at DB, this girl and her entire family come in wanting to try on dresses for her quincenera. All of a sudden, my consultant had to tend to this girl (who just walked in, no appointment), and left me to my own. Again, I was under the impression that I would be getting personal one-on-one service and not have to compete with this 15 year old girl. At this point, I have already decided that I am not happy with the quality of the dresses at David's Bridal, so I was pleased with the fact that I don't have to sit through the consultant trying to sell me a dress.
Fast forward to a few weeks later when my sister was in town and we decided to look at bridesmaid dresses. We made an appointment for a Saturday mid-day, and off we went. The service this time around was TERRIBLE. We were given a "consultant" who did not know anything about the merchandise! We were left to looking through the racks ourselves, and then we had to ask someone else for a dressing room because our "consultant" disappeared (we come to find out later that she had to go to another store down the way to take off a security tag from a dress. They didn't have the device to take of security tags from dresses they sell?! WTF?!). So we pretty much had to go through our "appointment" by ourselves. I got my sister in and out of dresses, snapped pictures, commented on how cheap the taffeta looked, and got the hell out of there.
An abysmal experience all around. Booo David's Bridal..!!
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okay I'm not the bride....just the bridesmaid but they did not offer us anything to drink and myself and the future bride almost passed out.....the two stars is mainly for the service...I was the one dragging the big dresses around and finding her new ones.....On the bright side there were a few winners so I will give a star for that :) In general this place had some cute bridesmaid purse options but overall a lot of the dresses looked better in the catalog. However its up to you the bride....it is only one day and you will never wear the dress again. BTW We had an appnt too.
This is the only David's Bridal I've ever been to, and it didn't exactly impress.
Shopping here feels like shopping at Walmart, but for wedding dresses. There are a lot of sales girls but they're very hard to pin down, especially when you have an appointment. This place is almost always packed, the appointments are always running late and if you're there for a fitting you might be forgotten entirely unless you repeatedly nag whoever your sales girl is to come help mediate whatever drama is going on with the seamstress. The sales girl we had wasn't really that bad as far as how helpful she was when she was actually standing in front of you, but the fact that an hour passes between when she "will be right over" and when she actually shows up is pretty annoying. It's also annoying that it takes such an incredibly long time (or so they claim) to order a very common dress in a very common size, considering how many locations they have.
I am not up on all the drama, since I'm only a bridesmaid but from what I've seen with my own dress and the bride's fitting I was less than impressed. The thing that seems to suck a lot of brides in is how many locations they have and the variety of bridesmaids dresses -- but after seeing the lax customer service, I don't think I'd go here as a bride.
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Wow. I've never seen so many truly hideous dresses. I sound like a snob, but I can't believe people buy dresses here. Are they blind?
The dresses are sorted by size, and there really aren't that many to choose from - just about one rack full. And you're literally buying the dress off the rack. I need an ivory dress because white is an abomination on my pale skin, and there were TWO, count 'em TWO ivory dresses total.
The beading and materials all look super cheap. If you want to spend under $1000 on a dress go to Forget-Me-Knots in San Francisco instead. You'll definitely get a quality dress here as opposed to these monstrosities.
Here's a fun analogy...
Forget-Me-Knots : David's Bridal :: Chiffon : Toilet Paper
My only interaction with the staff involved me going to the counter and asking if they carried Oleg Cassini. The girl said, "yes." And that was it. No showing me where they were located or anything.
Number of Dresses: D
Quality of Dresses (Did I Like Them?): F
Strapless Bra Quality: F (no strapless bra)
Cost: B (yes they're cheap, but the price is higher than the quality warrants)
Dressing Rooms: C
Service: D
Understanding of My Taste: F (salespeople? where?)
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So no this place isn't crazy fantastic but I did find my wedding gown on sale for only 250, can't beat that.
The store is clean, has a good selection of what they carry and the dressing rooms are roomy and in general, just fine.
The customer service has been a bit mediocer but not terrible. The first girl to help me just couldn't really get in her head what was my style, so kept bringing me things I didn't like, she eventually gave up and just let my mom and friends help me. Another time when I went back for my brides maid dress search the women we ok, but pretty hands off. The last one was getting my alterations - the women I could hardly understand but she was nice and repeated or showed me what she meant. In general I had a good experience.
Oh, but their shoe collection is awful!
And their alterations a bit pricey, but I bet any place is when it comes to wedding gowns, they know we will pay!
ok i read all of the yelp reviews before i walked into the store, but it isn't as bad as i thought. maybe my expectation was low. the sales person was not pushy, and they let me try on anything i want without an appointment. it was a weekday night so maybe that's why. it is WAY better than the david's bridal on steven's creek.
I hate writing bad reviews, but here goes.
I had a really bad experience at David's Bridal. I made the mistake of going on President's Day when everyone also had the day off. I went in and the greeter was on the phone. I waited for about 5 minutes, but she was still on the phone and was ignoring me. So I browse around and start pulling gowns off the rack.
I have 4 dresses I want to try on, so I wait near the fitting rooms. The same greeter who totally ignored me comes up to me and says that I need a consultant to try them on. She told me that she will call my name when a consultant is available. So I browse the dresses for another 30 minutes and then just wait. And wait and wait. I get fed up and ask the greeter how much longer I have to wait. She says 30 minutes, so I go shopping next door. They actually call me in about 25 minutes and I am in a dressing room with my 7 gowns 5 minutes later.
The consultant helps me with my first gown. And then she disappears!!! I do not hear from her or see her as I try on the rest of my 6 gowns. I do not even see her after I am done to tell her that I am leaving. WTF!?! Why did I wait an hour for a consultant who isn't even there??? That s what pissed me off the most. I don't mind waiting if there is a reason to wait. But to wait for an hour for a consultant to help you and then she is no where to be seen? Unacceptable.
bad bad bad. This store does have a little more room to walk compared to other stores, but it isn't worth it if the bridal consultants couldn't care less if you tripped and cracked your head open on a display case. What does it take to get some service around here? Do I have to crack a flare? Mind you, I'm always dressed to impressed. I looked like I could pay cash for a benz in my chanel sunglasses. even though I really couldn't because I spent all my money on my glasses. Still!! Stuck up good for nothing humans. They're dresses look sooooo commercial and mass produced. Like they're the walmart of wedding dresses. I hope to be a one of a kind looking bride thank you. Like i'm sure most brides do.
OK are you kidding me. Dress's what a joke. Don't go here. OK maybe go here so when you go to a real bridal shop you can tell the difference.
The dress's they gave me weren't my size and they told me I'd have to special order the dress I liked from another store and I pay for the shipping. Since the style I was looking for wasn't available in my size at that store. For these ugly peaces of %^$& whatever. Some of them were totally destroyed from everyone trying them on and they said that's what you buy. Off the freaking rack. I'm not rich but um this is my wedding dress. I'll buy on off criagslist if I want the bottom dirty and it already worn. Don't get me wrong some of the dresses on craigslist are HOT. I think I would have gotten a much better dress for the "same kinda deal" going that wrought. People actually cared who tried and wore those dresses. Possibly for flower girl dresses and bridesmaids dresses but we didn't buy anything from David's Bridal. The customer service was atrocious. I am serious. I went home and cried my eyes out it was so bad. It was the first time I had tried a wedding dress on and it was turned into the worst day of the whole wedding experience. The staff. Sucked that bad to make me cry after it was over. In my book I would have rather started the process at Macys's or something since they have cute wedding type simple dress's just as good as David's Bridal. At least there I expect to be ignored and shop myself.
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They're ho hum. I would go just to get it out of the way but know that you're not likely to buy anything and you're not likely to receive stellar customer service. Shopping here for wedding dresses is comparable to shopping at Sears for an appliance.
Update: Okay minus 1 more star (down from 2 to 1) for selling my information to Mary Kay and some other places that keep calling my house.
We're definitely on a budget for our wedding so M figured she should try this place out, the dress prices seamed reasonable. M arrived 1/2 an hour early and found out that she was put on the non-bridal appointment. Which was fine with her considering she just wanted an appointment. The first lady at the registration desk was alright, she was trying to appease a caller regarding some discoloring of a dress. She hung up after about 5 minutes of M waiting and then asked if she could help. M told her about her appointment and then was handed a brochure of bridal dresses and told to pick two and they will bring back one. M was a bit stunned that she was only going to try on one dress.
Fortunately, M had Marichu help her instead. Marichu asked for M to pick 3 dresses and told her to go to the shoes section. After about 5 minutes, she approached again and asked for the 3 dresses. Most of the dresses were ok, nothing that said "THIS IS THE ONE". M ended up trying on 3 more dresses. The service was not bad for a discount wedding store. M's advice is to arrive early for an appointment.
Dear Mean Girls with the large cottage cheese butts that wouldn't help me find a wedding dress,
Thank you so much for being so very fucking rude to me when I was trying to find a wedding dress 5 years ago.
Your store is a joke and I tell everyone about my miserable experience with you. And I recall someones kid using the dressing room as a urinal.... nice.... so very nice. Nothing like reminiscing the smell of urine while trying on a bridal veil.
Perhaps I am being mean.... touche'.
I hated being a bride with all of the attention and planning and expense... but you bitches really put it to a whole other level.
So guess what?!?!?!? Still happily married and bought my dress in STOCKTON!!!
With Much Hate for your Pathetic Practices and Choice of Control Top Panties,
Emily S.
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Okay ladies, here's the secret to having a great gown shopping experience: GO ON A WEEKDAY. I mean, what kind of service do you expect when you have to deal with all the other weekend bridezillas under the same room????
While I realize that 90% of brides don't have the luxury of taking random days off of work to shop for their wedding gowns, I must say that you should avoid making weekend appointments at all costs if you want to have a pleasant experience; this applies to David's Bridal and any other bridal boutique. After reading all of the horrible reviews, I was prepared to have a bad experience. But I showed up at David's without an appointment (on a Monday afternoon) and Tiffany (my sales consultant) was more than helpful. I had to pick the dresses that I wanted to try on by flipping through the catalog (which I didn't mind at all) and Tiffany brought each of the dresses to me in the dressing room. Not only did she bring me the appropriate undergarments but she also helped me into and out of the dresses. The dressing room was standard and even had a door; most of the other places only had flimsy curtains to shield your naked body from other customers in the dressing room area. In the end, I didn't buy my dress here but overall I would say I had a 4-star experience based on friendliness and service. Oh and another plus: David's is definitely more spacious and less claustrophobic than any of the other places that I visited.
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Plus:
The young African American woman helping me was very nice. She took the time to ask the manager (?) if the 2 dresses I liked could be ordered in my size so that I could try them on before buying (what a concept!!). And she tried to help me locate the dresses in my size in other stores. She really was doing her best to be helpful. The 2* is not a reflection of her.
Minus:
Size 8 is a very common size and this store didn't have size 8 in the 2 styles I liked, in any color. These styles are in their Latest portfolio and this is the BEGINNING of the wedding season. You would imagine that a store that wants to make $$$ would stock up on the new styles in the most commone SIZES so that people coming in could try them on and BUY them!!! And not get Frustrated and leave. The manager suggested that I try on other styles in a size 8 (more hunting around) and assume that the fit will be the same. But, I don't have time to waste and I don't want to 'assume' since returning things you order is not easy. The salesperson found that a store 100 miles away carry a size 8 in the style I liked, but I'll have to GO THERE to try it on! They won't mail it to this store for me to try... That's the store policy, it's pathetic.
Anyway, I decided to check out Nordstrom's and Ann Taylor's. At least, they let you try things on and return if they don't fit well.
