D'elegance Salon & Day Spa

 

22

14

Jo R.

Houston, TX

3/6/2009

I hate being negative. Seriously.  Soooo....I scheduled a following-day appointment for a spa manicure, spa pedicure, and hot stone massage.  I got there on time (which...if you know me usually doesn't happen b/c I run at least five minutes behind) in the morning. Upon entering, it pretty much just looks like a hair salon--nothing too fancy.  The receptionist had me fill out the information and let me know that the person in charge of my mani & pedi was running behind.  So there I am, filling out paperwork and listen to her call and ask the beautician if she was on her way, but per the rest of the conversation it sounded like she was informing her that she had an appointment at the spa that day. Apparently these people are on an on-call basis. So my lady finally arrives, apologizes for the delay and she goes on to confirm what I had figured earlier--she was barely informed that she had an appointment to attend to that morning. I was upset because I would assume that this should have been addressed to her the day before after I actually made the appointment. She was really sweet, but chit chatted soooo much that I think the quality of her work was affected by it. Basically, I could have just exfoliated my feet and done my own pedicure. My usual nail people (Westheimer Nails) do a waaaaaayyyyy better job for cheaper--Westheimer nails includes exfoliation, paraffin wax, hot stone massage, and moisturizer with their spa pedicure. I was offered water and while waiting, I looked around and noticed that the place was a little unkept and it wouldn't matter to me as long as the service was great but at this point, it wasn't. Let me move on...so my massage therapist finally arrives as well. Same story. She had found out 30 minutes before showing up that she had an appointment. What was up with this guy that sets up appointments...I was upset that he wasn't responsible enough to make his contracted beauticians aware that they had appointments. The hot stone massage was awesome though and I will contact Ira again, outside of this business for her work. She was excellent and took her time. Will I go back there? Probably not...thank goodness it was a present from the ex.

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