CVS Pharmacy

 

2

21

Tony M.

Dallas, TX

The first "sign" of trouble, if you will pardon this pun, is that all of their exterior signage was burnt out in some way.  A letter here, a flood light there and such an incomplete electronic message display, it was a puzzle to figure out what their featured sales items were driving up to the place.  Inside, at the pharmacy counter, I endured what could hardly have been better scripted as a Keystone Cops-Meet-Pharmacology skit demonstrating bumbling, incompetent, clueless white lab-coated employees making every misstep imaginable with half a dozen increasingly angry patrons, a drive thru window, and phone calls announced annoyingly by a synthesized voice-over-speaker every 5 seconds until they answered.  No one wore nametags as if they had learned their lesson against doing so 5 complaint letters ago.  Someone from the licensing institution should inspect their training program and decertify the unqualified associates for the sake of customer sanity and safety.

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