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Crandalls
Category: Restaurants American (Traditional) American (Traditional) [Edit]
10441 Il Route 47Hebron, IL 60034
(815) 648-2609
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- No
- Good For:
- Dinner
- Alcohol:
- Full Bar
- Noise Level:
- Average
- Wheelchair Accessible:
- Yes
16 reviews for Crandalls
16 reviews in English
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Review from Chase F.
Woodstock, IL
10/12/2011
Love this place. My family and I have been coming here for years and probably will keep going there many years to come. The reason? The chicken! Very good broasted chicken with good cole slaw, but only average mashed potatoes.
I've read some of the reviews regarding service and most of the bad ones are on Friday nights. Well, lets see - you come in on a night when they do a very good fish fry, coupled with all you can eat chicken [which you can do an all you can eat chicken and fish combo] and you expect flawless service? Idiots.
Once in a while I have had cool chicken, but not as a matter of course. If you expect you can't eat all of the chicken you'll be served - order the chicken dinner and not the all you can eat. You'll get four pieces and they'll gladly wrap your leftovers for you.
BTW - the bar pours a great drink! -
Review from Sylvia R.
Crystal Lake, IL
10/7/2011
I'm torn on Crandalls- I feel I need another visit there to really form a true opinion, but I can't bring myself to take the drive out there to try it again- that probably speaks for itself. My family and I visited Crandalls due to RAVE reviews on their broasted chicken (I believe the referred word was 'crack chicken'). How can I pass up crack chicken! We arrived when they were seating their last customers for the night, but were assured we were not there past our welcome. The waitress took our order for two all you can eat broasted chicken dinners, and brought them out about 10 minutes later. Then in typical all you can eat fashion, completely disapeared, lol. Out of the first three pieces of chicken we were served, the largest piece had plenty of meat on it, and the other two were slim pickins. When we did get another plate each, the same seemed to be the case with those pieces- hard to find a piece that had some good chicken pickin on it. The mashed potatoes and slaw were nice, but nothing to write to yo country grandma about. I will say that although we left full, the bill was pretty sizable for our dinners, and the chicken left a little something to be desired. My husband and I's joint opinion is that although Crandalls is good eating, we just don't know if we'd be itchin to go back any time soon.
And as a side note to poster Ryan H- while I agree that the 'no doggy bags' policy does make for a trash can full of food- the purpose of the rule is so fatty 2x4's or just plain greedy people don't come to all you can eat dinners, say they want 10 more pieces, and then immediately ask for a doggy bag to go- instantly giving themselves dinner for the next week. Yes, you are paying for the chicken- ALL YOU CAN EAT at the time of service, not all you can eat and fit in a to go doggy bag. -
Review from Karl T.
Spring Grove, IL
2/8/2012
Crandalls had bar none the finest broasted chicken I've ever had.
Always consistently good food and service. -
Review from Harold D.
Genoa City, WI
4/15/2011
I have not been to Crandalls for at least ten years, my friends used to rave about their fish fry which I always thought was mediocre. Heard about how great the fried chicken was so we thought let's go!
The hostess could not have been more rude. All the food was cool to cold.
The two best things about the dinner was the waitstaff was nice (not competent just nice) , and the drinks were good. It will not be difficult to stay away for another ten years.
From our group if there are other posts this will be the kindest. -
Review from Theresa C.
Naperville, IL
7/21/2010
I loved Crandalls broasted chicken. It's so moist and tender. Even the white meat, which on occasion has a tendency to become tough, was the perfect texture. I went on one of those all-you-can eat nights. It seemed like a good deal for $10.95. I believe that comes with the chicken usual suspects such as mashed potatoes/gravy and dinner rolls.
Yes, the service is very poor. Nothing is worse than being extremely hungry and then watching everyone around you (who were seated after you too) get their food before you. So the all you can eat turns into whenever you can flag down the waitress for another drumstick. So probably don't come if you're really hungry.
All in all, Crandalls is a pretty good place. Despite the service, I will be back for some more delicious chicken. -
Review from Brandon D.
Twin Lakes, WI
4/20/2011
Business must be too good for them to care about bad service and cold food.
I went here last night with my family and two other families... Party of ten. We had 8 of the 10 people waiting and they said we couldn't sit down until everyone was present.... LIE. After everyone showed up they then put our name on a waiting list for another 25 minutes. Then we sat down and for another five minutes no one waited on us. When we finally were asked what we wanted she took another ten minutes to come back with drinks..by this time some of our party went to the bar and already came back with their own drinks. Moving on to the food...its Friday and most of our party ordered fish fry, but you cant order more than one piece at a time and you better not change your mind between broiled and fried because once you order one kind, your stuck. four of the ten people who ordered food were served cold dishes. At the end of the night after the server already knew we were served cold food and did nothing, she put her 18% gratuity on our bill...I guess because in her mind we were the privileged customers to be eating at "Crandalls". After we payed, I asked to speak to the manager. Now this woman looks at me like Im a peice of crap before I even speak...once I tell her about our bad service and cold food she tells me: "you know sir, the server can only carry so much food at a time on her tray!" I asked her what the heck does this have to do with being served two cold plates of fish, one cold plate of chicken and one cold plate of steak? to which she tells me, no one told her about my problem and she doesn't know what to say...I told her she should "start by apologizing..." to which I was just given a dirty look as she turned her back to me...HORRIBLE EXPERIENCE...COLD FOOD...HORRIBLE CUSTOMER SERVICE.
These people act like they are doing you a favor by being open...there are way too many better places to eat than this place...they just lost more then the ten people they treated poorly! I will continue to tell all my friends and family about my experience ...the only reason they get a star in my book is for their drinks. -
Review from Jennifer W.
Kansas City, MO
7/2/2011
My family has been coming to Crandall's for Friday night fish for years, and I've been coming for the broasted chicken - it is fantastic! Every time we go, the food is hot, fresh, and delicious. If you go on Friday for fish, go early, or be prepared to wait - we typically have a large party, and expect to wait 20-30 minutes. Like most places, the waitstaff has their moments of slowness, but over the past 10 years I've never had a cold plate or a rude waiter or waitress. If you don't have time to sit down, try their carryout - while clearly not "all you can eat", their carryout portions are generous and always hit the spot!
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Review from Jackie F.
Woodstock, IL
6/25/2011 11 Check-ins Here
Fish tacos are the best!
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Review from Ryan H.
Let me start by saying that the food is excellent. We had broasted chicken (all you can eat for $10.95). The broasted chicken is terrific. They pressure cook it just like White Fence Farm and the chicken is strikingly similar. Great crispy crust; excellent flavor; very moist.
Were this strictly a food review, Crandall's would get 5-stars all the way.
What drove me to issue only 2-stars was their rediculous policy of not allowing you to take home leftover chicken. They start off your meal with three pieces of chicken delivered to the table. Two people at our table were unable to eat the entire meal, leaving two pieces of chicken uneaten. When we inquired about possibly getting a take-home bag, we were immediately rebuffed. They have a policy where you may not take home any of the chicken! Now I can understand that the policy is in place for those who want to 'stock up' on chicken as it comes to the table and then try to take it all home. But to deny us the possibility of taking home leftovers from our original order that WE PAID FOR?!?
What was even more shocking is that upon leaving, I surveyed a couple of tables that were awaiting cleanup and was downright SHOCKED to see all the uneaten chicken laying around. I probably counted three or four whole chickens left on the tables that nobody was allowed to take home.
A terrible, terrible waste.
I really think that Crandall's should revisit their leftover policy. Perhaps they should revisit their "all you can eat" chicken policy. We dine at White Fence Farm down in Lemont all the time. Their chicken is served family style and is not all you can eat. We always seem to leave stuffed and with plenty of leftovers. None of it ever goes to waste.
Knowing that the owners of Crandall's fosters this type of waste, I will likely never return nor recommend this restaurant to anyone.
On the strict subject of food quality and service though, the food was excellent and the service was good too. It's just the sour aftertaste of wasting food that I can't seem to get out of my mouth. -
Review from J M.
Wonder Lake, IL
Updated - 11/18/2010 1 photo
OK, I've got to give some kudos here... As I said in my original review, the chicken here is awesome and worth any delays you might experience due to service. Well, after my last three visits (spread out since July or August) the service has actually improved significantly. I know they didn't dump the whole wait staff since I've seen some of the older ones still there so I'm not sure what the cause was. All I know is, the service has been pretty good! I've got to bump it up a star. Props to the folks at Crandall's! You're doing something, imho, right!
1 Previous Review: Show all »
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6/14/2010
OK, here goes nuthin'
I've been to Crandall's several times. Their chicken is outstanding. Moist,… Read more »
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Review from John O.
7/19/2010
It was nothing special but I didn't have the roasted chicken that I guess they are known for. I had the country chicken which was a chicken breast stuffed with wild rice and it wasn't bad. I just didn't get what all the hype was about. We didn't have bad service and for the amount of people that were there It did move quick for a Saturday night. Would I go back? maybe to try the roasted chicken but I'm not really trying to watch what I eat but I'm not going overboard either. Not the healthiest stuff in the world.
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Review from Jason M.
Madison, WI
4/24/2011
Nothing special but the broasted chicken is very good. Service is a little slow and inattentive.
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Review from Jonathan M.
Lake Geneva, WI
7/20/2010
Let me start off by saying that this place has excellent food. I had the broasted chicken and it was amazing. My fiance ordered a chicken pot pie. I tried some of it and it too was great. The service, on the other hand, was sorely lacking. Our waitress came over after quite some time, took our order, and then disappeared until our food eventually came out. I did see people who came in after us get their food before we did. When we did speak to our waitress, she seemed like she wanted to be anywhere but here. I doubt I'll go back as I've had broasted chicken just as good in Woodstock (with much better service too.)
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Review from laura a.
Woodstock, IL
7/4/2010
best fried chicken i have ever had. period. the pie is great too. to those of you complaining about not being able to take home a doggy bag for the all you can eat chicken, are you serious? name one buffet or all you can eat restaurant that lets you take home a doggy bag??? the service can be slow on busy nights which why i give it 4 stars instead of 5.
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Review from Angela P.
5/27/2008
We stopped in here on Sunday on our way up to Lake Geneva with a couple of friends of ours for brunch. We had been here once before and remembered how good it was so we decided it would be a good place to go back to! You get seated immediately and the service is decent, but it's the food that stands out. They have eggs benedict, scrambled eggs, sausage, bacon, ham off the bone, broasted chicken (which they are known for), biscuits and gravy, BBQ ribs, stuffed pancakes, fried french toast which is AMAZING, a small salad bar and a HUGE dessert table which is bigger than the entire buffet!! Everything was amazing...I especially like the french toast and the chicken! YUM! And the desserts that stood out to me were the cheesecake and the chocolate cake. Moist and delicious and the cheesecake was SO good, too! The food is great and it is just about 15-20 minutes South of Lake Geneva...so give it a try if you are in the area...you will not be disappointed for $15.95 pp!! =]
Listed in: Angie's Favorite Things
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Review from David M.
Chicago, IL
2/9/2010
have been a couple of times and all is okay...not great, but good food....last trip with bro in law / he reported that the fishfry/ chicken mix was good....as I said...good not great....
