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Courtyard Marriott Magnificent Mile
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
165 E Ontario St(between Fairbanks Ct & Mc Clurg Ct)
Chicago, IL 60611
Neighborhoods: Near North Side, River East
(312) 765-7343
- Nearest Transit:
-
Grand-Red (Red Line)
Chicago-Red (Red Line)
- Price Range:
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$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
36 reviews for Courtyard Marriott Magnificent Mile
Review Highlights
"...the room service options from Viand (restaurant next door."
(in 9 reviews)
"...location right off of the hustle and bustle of Michigan Ave."
(in 5 reviews)
"Great restaurants are all walk or short cab ride away."
(in 3 reviews)
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36 reviews in English
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Review from Troi O.
Aiea, HI
7/6/2011
Stayed here for a convention and I walked away very impressed and pleased!
The staff is very friendly and professional. The rooms are spacious with comfy beds. My room had two doubles with each bed decorated by five soft pillows each. Tenth floor has an indoor pool, gym room, guest laundry (1$ for each load. Front desk has free detergent and laundry sheets), & microwave. The restaurant, Le Viand, even offers Turducken as a special every once in a while!
The hotel is centrally located and just a few blocks from Hancock Tower, Navy Pier, and lots of great food shrines! -
Review from Julie G.
Kansas City, MO
1/7/2012
Excellent location! And when I mean good I mean good. It is 2 doors down from the very famous very addicting Garrets Popcorn!
Staff was very friendly. we stayed over New Years Eve weekend. I think the regular Valet/door man guy was on vacation. The service we got Saturday and Sunday, was not that great. Paid $42.00 dollars a day to park, and they would not go get our car to warm up early, and when we pulled up to the hotel, we never had anyone come out to get our car. But on Monday the day we left, Neil was there, and he was friendly and over eager to help us. So, I think he was on vacation.
Hotel was clean, easy to get a round.
I would stay there again. -
Review from Curt L.
Elmhurst, IL
1/2/2012 3 Check-ins Here
Great location for our New Years Eve stay (2 days).
Michigan Avenue a 15 second walk away.
Navy Pier 3 blocks away.
Garrett Popcorn right next door.
I even noted a Saki bar across the street.
The pool (10th floor) is one of those "why even have a pool if it is this size"?
A Starbucks in the lobby...but I recommend better coffee at half the price at the Dunkin Donuts across the street.
Not much of a view in our room (could see a slice of Michigan Avenue).
Went with the larger size suite...which worked out well as we had 7 (2 were the grandkids) in the room. -
Review from Daniel F.
11/27/2011 1 Check-in Here
This is really a very solid property just off the Mag Mile, which means things are quieter. In fact, I barely heard a sound in my room, and turns out there was a young family in the room next to me with noisy kids (according to them). Property couldn't be more convenient to many dining choices in Streeterville, River North, and Mag Mile. If looking for a quick sandwich, Timothy O'Toole's is a below-street sports bar with good burgers and salads, albeit noisy. Ask the hotel concierge for a 20% coupon. Multiple convenient Zipcar locations nearby as well.
My room was smallish, but very clean and comfortable. HVAC was quiet and easy to set. Yelp check in special at Viand next door (enter through hotel lobby) was very nice, and I recommend this place in the evenings for a quiet drink in a nice space. I also recommend the breakfast buffet in the am next door at Viand. Great waitstaff and good food, clearly there were a lot of regulars and the employees loved their jobs.
Only complaint about the Marriott is that at check out time the wait for an available elevator may take a while. The hotel is very popular, and for good reason. Very reasonable prices and a great location make this a very good choice. -
Review from Peter Q.
Pine Bush, NY
11/23/2011 1 Check-in Here
I generally like Marriott properties and this location is no different. When working in Chicago this location is perfectly situated for me. I have visited the CMMM a few times and hvae usually been pleased, however, my last visit left me a bit disappointed. The a/c in the room was not working and it was unbearably hot. Despite giving maintenance an entire day to sort things out we arrived back to a stifling room on our second night. We managed to get a decent temperature by opening the windows but then had to deal with street sounds all night.
I'll give them another chance but if they drop the ball again it will be our last visit. -
Review from Morgan M.
Chicago, IL
9/18/2011
As always Marriott came correct with the Courtyard Marriott in downtown Chicago!
We are relocating there and used points for the weekend and were treated well and there was great service. I had some nice conversations with the good people of Starbucks and the valet guys were a huge help. Strangely enough my parking pass from Indianapolis was working in the garage attached to the hotel so it was free! Otherwise, I think it's a pretty hefty charge and the valets don't accept call ahead requests from the rooms. We were house hunting and so by the evening on Saturday we were dead tired. It was a room service night and the hot wings and cheesecake from Viand totally hit the spot. We're becoming more and more impressed by the Courtyard hotels and this one really was great! -
Review from Chanel S.
West Bloomfield Township, MI
11/18/2011
Great hotel! In the heart of downtown chicago. 1 block away from Grand Lux Cafe. And there is a starbucks in the hotel!! Parking is a bit tricky, the garage is a tight squeeze. Room service and attendants were exceptionally kind.
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Review from Binh D.
5/17/2011
Stayed here for a work trip recently.
Pros: Friendly employees, great location (one block off of Michigan St.), clean, simple and spacious rooms. Also free WiFi and ethernet cable internet access in the room. One other bonus nice gym and an indoor pool.
Cons: I thought it was a little pricey $189 for the quality of the room, but it might have been high because it was a large convention. And their currently under remodel, so weekdays from 9:30 AM on, it's a little noisy. Hopefully you're out and about by then.
Overall: If you want a Marriott Hotel close to the Magnificent Mile this place is great. -
Review from Jennifer L.
Pleasanton, CA
4/7/2011
Such an wonderful location to be staying while visiting Chicago. I had a room that faced Magnificent Mile and it was such a great view to see the architecture at eye level and then look down and people watch. The room was really spacious and open. Shopping is at your fingertips and there are so many good eats around that you need not travel far. If you are looking to venture out a bit, the train is really close or my favorite way to explore a city is just to walk around. Chicago is an extremely walkable city but if that's not your thing then their train system is pretty good too.
This Marriott is kind of in the middle of everything with the hustle and bustle of Michigan Ave right there you can pick a direction and just go and you'll get somewhere where you want to be. North, South, East, or West point and go. Location means a lot when picking a hotel and this is a great one.
The concierge here is so friendly and even funny to boot. Great suggestions whether you give them something to go off of your tastes and likes or not. It's a really busy hotel whether it's late night, early morning, or the middle of the day and you can kind of get lost in the mix but the staff is pretty attentive so even though you may feel like it might happen... it probably won't
*Overall
You get what you pay for. This hotel is a bit on the expensive side but the staff is as excellent as the location so if you're willing to pay for that then you'll be happy here. Try to get a room on the Mag Mile side for the great view.
Rating: 4Listed in: CIO! Chicago (Check It Out)
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Review from Amy Y.
3/29/2011
I have a personal understanding of the hospitality industry and I know how hard the business really is. This is why I'm super impressed with my stay at this Marriott and plan to write a personal email to the front desk managers to honor some extraordinary staff members of his such as Crystal Kwak and John.
My stay at the hotel began with a sour note, due to my flight delay i didnt not arrive until 11pm and came to find out that there is no room at this marriot for me even though I have a confirmed reservation. John, the front desk staff, explained the situation and a room was quickly rebooked for me at James Hotel which is just 1 block away. Without me requesting it, a staff member, Rick, walked with me to James hotel for safety measures. Exhausted from 15+hour of travel, my stay at the James hotel was a pleasant one.
The next day, when I "re-check in" at the front desk I was greeted with Crystal Kwak, an assistant front desk manager. I told her my name and she had the look immediate that she knew me, she told me how sorry she was to know that I had to get re-booked to another hotel last night and that she's so glad I'm staying here now. Her warmth and sincerity resonated with me and I, too, was glad to be back in Marrriott. Afterward unpacking my bags, I had a surprise room delivery of a complimentary bottle of Merlot, 2 iced bottled water and a large box of mint chocolate. Needless to say, I went back to Crystal the next day and thanked her personally to make my stay a pleasant one.
This hotel has amazing location, close proximity to just about everything, staff is courteous and thoughtful, and this is for an extremely busy hotel that's buzzing all the time (yes even at 11pm!) Which only makes me appreciate all the personal touches even more because it's easy to forget a customer's value in a sea of customers but they didn't do that.
I would come back and stay here again and would recommend this hotel for your downtown Chicago stay. -
Review from Chris M.
9/16/2010
I have been staying at Marriotts for several years, they have one of the best rewards programs (IMO), so many options to choose from to redeem your points - which is why I stick with them.
Luckily the Courtyard was the hotel selection of choice for this conference, it's a great location - only a couple of blocks way from Michigan Ave, nested on the corner.
The rooms are great, have everything you need, wireless and ethernet connections are free and worked very well. The decor is up to date, the beds are comfy, and the rooms have plenty of space.
The customer service at the front desk was always helpful and courteous. The bell hop knew his way around town, he was very reliable in telling me where to go and the best way to get there, and what to watch out for.
Drawbacks:
- the pool is small. It's square, so no Don Draper laps for you - - sorry!
- the Biz Center is in the basement, 3 computers there, but one wasn't working - couldn't get online. At least the printer worked!
- the elevators were slooooow. I was on the 14th floor, but I think one elevator was out (they have 3) and you have to wait forEVA!
But overall it was a great experience, I would definitely stay here again. The Front Door guy is really cool and helpful. -
Review from Chris E.
7/8/2011 4 Check-ins Here
Great location right off the Magnificent Mile. Very comfortable hotel! Staff are great, love the room service options from Viand (restaurant next door). Beds are FIRM, much more so than most Marriott properties (me likie!). I'd definitely stay again.
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Review from Parag G.
San Francisco, CA
6/8/2011
Excellent choice of hotel in Chicago with courteous staff, spacious rooms, great location, and free wifi and business center (as it should be!)
I lived in Chicago for four years and was thrilled with the location. It is just north of the river - 10 minute walk to Navy Pier, Mag Mile Shopping, and most importantly Gino's East, Frontera, Giordanos, and other great dining spots. It is walkable down to Millennium Park/ Art Institute but allow for a good 20 - 30 minutes.
The staff was courteous but not in a robotic manner. Very approachable and if they didn't know the answer, they were happy to look it up. They also demonstrated empathy. Came in on a red eye on a very busy weekend (35K people in Chicago for a conference) and they gave us a room right away at 7am without any fuss.
The rooms were standard for any hotel chain - comfy beds, good tv channel selection, etc. We were fortunate and got a top floor room overlooking the lake and skyscrapers. If there was one thing I would have liked, it would have been complimentary bottle water to take on the road or to make coffee with in the morning - only because Chicago tap water has a slightly chlorinated taste to it. Also, the bottles of conditioner and shampoo were on the smaller side - enough for me but my wife needed more.
I LOVED the fact they didn't charge for WiFi nor for use of the business center to print boarding tickets, maps, etc.
On another occasion, I ate at Viand and it isn't bad - seems to be a popular function spot. (At the same time though, there are plenty of other great restaurants within close walking distance).
In summary, the courtyard has the best of all worlds: good location, free useful amenities, approachable staff, AND one can actually earn points for a stay. -
Review from Samantha G.
San Francisco, CA
1/2/2011
We LOVE this hotel. Gorgeous, modern room, the absolutely perfect location in the city.... ended up here by accident when an east coast snowstorm landed us in Chicago and we couldn't be happier. Free wireless, laundry machines, super friendly staff, what more could you want? When our flight got cancelled a second time, we had to stay longer and they extended our great rate even though we were now going to be staying over a holiday. We were, of course, completely won over!
But, yes, watch out for the heavenly scent of Garrett's popcorn hitting you right outside... we were fairly obsessed with getting some our entire visit! -
Review from Barack O.
Evanston, IL
8/31/2010
I found this hotel surprisingly luxurious. Maybe it's because I had been living in a college dorm the past 7 months, maybe it's because I checked in at midnight and was exhausted, maybe it's because I had been having a stressful few weeks, maybe it's because this was my first time staying alone in my own hotel room and I treasured the privacy and freedom. I don't know, but upon entering my room, I felt almost as if I were at the Ritz. No doubt, however: this _is_ a very upscale Courtyard, despite being no pricier than usual.
My room and bathroom were spotless and actually glamorous under the incandescence and the city lights, if that makes any sense. In the daytime, the room would look less relaxing. That's okay; I left early in the morning, anyway.
Seriously, for $80 (weekend rate) and a free $15 Visa gift card (Marriott promotion), I was completely blown away. -
Review from Andrew W.
Chino Hills, CA
5/25/2009
Excellent~ Right at the heart of Chicago Downtown...
The best Hotel Rate you can possibly find in the 100 yards of diameter...
The quality services is the best feature of the hotel...
From the front door~ to the front counter~
From the Concierge~ to the reservation management~
Though they claim themselves to be 4 star rating
but, you truly get your money worth as 5 star experience
Spring in Chicago is just fabulous~
and claim this cozy place for home, for a week, was the best part of my trip in Chicago! -
Review from Bruce K.
10/10/2009
A rather forgettable hotel, I'd even forgotten that I stayed here a weekend ago until I was going through receipts.
Because of business, I was delayed checking in until 6 AM. (Yes, 6 AM. Yes, business.) At the front desk, I was told that they had cancelled my reservation because I hadn't shown up. I pointed her to my watch and indicated that it was still before check-out time, so I'd please like my room. I also mentioned that I have Platinum status with Marriott. She quickly reinstated my reservation and checked me in.
The room was just right for a Courtyard with a view looking west. Oddly, it was two separate windows with one of the support pillars in between.
After crashing for a few hours, at 2 PM I took the "do not disturb" off the door and headed back to the client. Returning much later, the room had not been done up. I was too tired to complain. The little tent card in the room clearly said that rooms are cleaned until 5 PM. Oh well.
Bed? Comfortable. Room? Clean. Bathroom? Clean and stocked properly. Would I stay here again? Probably.Listed in: Marriott-tastic!
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Review from sarah p.
Minneapolis, MN
9/17/2009
Ah, it was fine. We were in a scramble and it was a room. We way overpayed for it, though, but the entire city was booked, so I guess that's what happens when you procrastinate.
The employees were great, the bed was adequate and at least didn't have that horrible foam comforter thing that you occasionally encounter.
Not really much else to say.Listed in: Chicago
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Review from Jasi J.
Chicago, IL
12/3/2010
I had my wedding at the Courtyard Marriott and it was great. The Marriott hasn't done too many weddings so I was really afraid to put my trust in them, but the end result was amazing. Looking back on my photos just confirms it. My guests can't believe how great the food was. We had our ceremony and reception at the Courtyard, the reception was in Viand (the restaurant in the hotel), which is a perfect set up for a smaller wedding. There is a new events coordinator who came in at the tail end of the planning (mine left with barely any notice- Bride's worse nightmare) but she seems to really "get it" and will probably help build their portfolio of weddings.
Michelle and Melissa in Sales were great. The hotel just renovated most, if not all of it's rooms and all of our guests loved it. They gave us great upgrades as well.
The banquet captain, Alfredo definitely worked with us to make the day great which is the key thing to find in a venue.
The food again...amazing! One of my guests when they RSVP'd wrote "best menu option ever". -
Review from Stephen C.
San Francisco, CA
7/1/2011
It's my home away from home. I stay there on average once a month and it's by far the best run Marriott Property there is. Convenient, professional and the most congenial staff in the Hospitality industry. I HIGHLY RECOMMEND THIS PROPERTY!!!!
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Review from JT G.
Denver, CO
9/8/2010
Very nice courtyard Marriott located in a very easily accessed area of Downtown Chicago. The staff was super friendly and the room was clean and very attractive.
The hotel itself is attentive to individuals in wheelchairs as my wife is in a chair. However the beds in the handicap rooms are extremely tall making it difficult for anyone that is wheelchair bound to gain access to the bed by themselves.
The onsite parking garage is a nice option and is centrally located making it easy to get around the Michigan Ave. area of Chicago. -
Review from Tim A.
Minneapolis, MN
2/1/2010
I walked in off the street and I am only a silver member with Marriott They hooked my son and I up with a room ASAP, i was really impressed, it was so last minute and everything in town was booked up. They could have charged anything they wanted and they gave me a great rate. I have been at the Marriott on the mile and it was not as nice as this place was. Such a good call. I love how close it was to everything. Will be staying there again.
The parking was great and desk service was the best. PLUS room service rocked!!!! -
Review from Linda M.
Chicago, IL
2/2/2010
The room we had was VERY clean and the beds were super comfy.
The staff was also very accommodating. We thought our room would have a mini fridge, well it didn't so the front desk was nice enough to bring one up at no additional charges. (Sweet)
We had a nice city view. Walking distance to all the stores. Just a quick cab ride away from everything else.
My friend dished out the $28 for self park.
Though Priceline we paid $87 (After taxes) for a room with 2 double beds. -
Review from Jonathan J.
Grand Rapids, MI
4/8/2010
Nice hotel to stay at, the restaurant in the hotel is a nice play as well for dinner and drinks. Being a platinum member of Marriott gave me a 30% discount for the food.
Nice hotel, beautiful view of the city as well -
Review from J W.
Framingham, MA
3/5/2010 1 photo
This is not the average Courtyard. The rooms are pretty typical in terms of layout, cleanliness and quality. The location is in downtown Chicago, so you can get to a ton of restaurants and theaters easily. They do have a full service restaurant and bar, which you normally don't get at the Courtyard. Because they have a restaurant on-site, room service is available.
They also have the usual courtyard market and a mini Starbucks.
They also have a doorman. I really don't like this because I have to tip the guy $1-2 bucks every time I get in or out. He hails a cab for me, but this is downtown Chicago. You walk outside and put out your arm, three taxis show up; pretty much any time of the day.Comment from Eamon O. of Courtyard Marriott Magnificent Mile 3/8/2010
J.W, Thank you for your feedback about our hotel. We… More » -
Review from Katherine R.
Dallas, TX
10/21/2010
Think "upscale Courtyard Marriott" is an oxymoron? You won't if you stay here. My stay here felt similar to my stays at hotels in Chicago with reputations for being more higher-end. Beds were plush and very comfortable, staff was super friendly and very accomodating, and the lobby was warm and inviting - complete with a fireplace, a giant jar of cookies, a bowl of crisp apples and a dispenser of apple cider. Very convenient location, just a short block off Michigan Avenue. (Though if you are watching your calories, be warned: Getting to Michigan Avenue from this hotel requires passing Garrett's Popcorn; be prepared to be very tempted by the waff of hot caramel!)
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Review from Jim P.
Birmingham, AL
4/12/2010
I've stayed here twice now and would go back in a heartbeat. If I'm looking to save money in the city and still stay at a central place in a nice clean hotel, this is it. The rate was great (around $150 I think). The restaurant next door (Viand) is connected on the inside and you can bill your meal to the room. They also do a decent breakfast. It's close enough to go for a run on Lakeshore and close enough to shop on the MM. Great restaurants are all walk or short cab ride away. The room was exactly what you expect from Marriott and perhaps a little nice than some Courtyards I've stayed at in non-urban areas. Always check here before you book a room in the city.
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Review from Karman L.
Boston, MA
4/23/2007
This hotel is fairly new, it's easy to get around everywhere, room is clean, staff is helpful. Good stay!
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Review from Alexander L.
San Francisco, CA
2/19/2008
I stayed here once by accident - because I had reserved THIS Courtyard instead of the one on 30 E. Hubbard. The room was fine and the location was fine. I just didn't really like it because it felt like the hotel was in the land that time forgot. Everything just felt old and over startched and not fun.
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Review from Laura T.
Brier, WA
2/10/2010
Location, location, location...that's the primary benefit of this hotel. CMs are pretty standard wherever you go...yes, some better maintained than others. This one was finishing a renovation but the rooms still looked pretty average.
If you like being near Michigan Ave. and don't want to pay extreme prices but want a decent bed at night and good business travel amenities, this is the place. 2 blocks from Nordstrom, a few blocks from Ginos and right next to the brand new Garretts Popcorn shop with the heavenly caramel aroma. A very small Starbucks off the lobby.
The bed is okay, not great, not enough blankets. Free wireless is great. Not enough channels on TV (no A&E, no TRUTV); Great bellmen who are very helpful. You can schedule the cleaning of your room in case you want to go out for the day and don't want to leave your laptop, etc. in the room while it's being serviced.
Do not...I repeat...DO NOT order room service from the restaurant off the lobby called Vivande. I had the misfortune of ordering dinner from there on SuperBowl Sunday because I wanted to eat in my room and watch the game. The salad was old and the soup had these mushy croutons (blegch!). Eggs over medium were eggs over raw.
The serving staff was apologetic of course but it was a poor compensation for bad cuisine.
I would stay there again yes, especially if I knew i wasn't going to spend much time in my room (to go shopping instead!) -
Review from Christine N.
San Jose, CA
12/10/2008
Loved loved loved the service here and the starbucks downstairs!! Awesome location on the Mag Mile and walking distance from just about all kinds of shopping. I would definitely recommend this as a prime location hot spot!!
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Review from Jackie H.
10/8/2009
Great location right off of the hustle and bustle of Michigan Ave! Friendly staff, clean rooms, affordable (for downtown Chicago), overall great value...My favorite part was the big comfy King beds. Probably the best night of sleep I ever had outside of my own home! Marriott always does a great job, and this location follows suit wonderfully.
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Review from Blaze V.
Elgin, IL
3/22/2011
I loved this hotel, it was very clean and the staff was very kind. The only thing I would have hoped for was a little firmer mattress. The mattress we had felt like it was all foam and not memory foam. It was way too soft. Other than that the city view out of our room window was unforgettable.
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Review from Ashley V.
Olney, MD
1/13/2010
I stayed at this hotel tons for business. I knew the front desk folks by name, and they knew mine, too. They made an extra effort to make my stays go smoothly (even before I stayed with them often).
The Starbucks in the lobby is convenient if not the smoothest running location I've seen. Remember that Courtyards are for business travel, so there's a concentrated rush in the morning.
Viand has to be the best restaurant I've ever seen at a Courtyard. High quality breakfast foods (sorry, never tried other meals) cooked to order (buffet on weekends I think).
The staff are attentive and caring. If you ask for a dinner recommendation they won't just give you a photocopy sheet like some places (though they do have a brochure)--they'll talk you through what you're in the mood for, and tip you off to newer places if you're into that.
This is not a luxury hotel, as CY's are not, but the service is classy! I like that. -
Review from Michael N.
Bloomingdale, NJ
6/28/2006
I just got back from a week long convention at the McCormick Center in Chicago. I was very satisfied with this choice for a hotel. I typically stay at Marriott properties when I travel. This was one of the better Courtyards I have ever stayed at. The rooms were clean and standard "Courtyard" setup with the exception of the beds and linens that seemed brand new. The bed was really comfortable, rivaling Westin's famed heavenly beds. The staff was bright and attentive no matter if I was wearing a suit in the AM or crawling back from Rush Street in my jeans and a ball cap at 1:30 in the morning. Location wise this hotel was perfect. Shopping and nightlife is right outside the door. Most other attractions are walking distance or a short cab ride away. The fitness center is small but clean and functional. Actually it did have about six (6) treadmills plus free weights et al. The hotel restaurant, Viand, has a nice bar and half priced wine special on Tuesday nights that is such a value in Chicago it drags in some friendly locals. I would definitely go back.
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Review from penny h.
Chicago, IL
2/27/2007
awesome hotel ... very clean and the staff is very nice and friendly .. everyone i encountered had a smile in their face and willing to help..
one of the best hotels i have stayed
