Courtesy Auto Service

Elite '08

36

94

justin g.

Santa Clara, CA

If I can give a place negative stars I would.

(Starts to play Fresh Prince of Bel Air Song)

Now, this is a story all about how
My wallet almost got flipped-turned upside down
And I liked to take a minute
Just sit right there
I'll tell you how I became wise and took my car somewhere else.

-------------------------------------------------- -----------------------------------

Okay my route to work is mainly on Montague expressway heading towards Milpitas from Santa Clara. So one morning I noticed that my temperature gauge was extremely high and not athe middle where it normally stays. I then pulled over check my car for any leaks or busted hoses. Check the ground to see if there were any puddles or if i am out of coolant. Turns out that I was fine and that it may just be a valve or a thermostat not allowing for the coolant to circulate.

So after checking out my options I recall an auto shop just off the road a couple lights up. As I cautiously speeded through the streets trying to get to the auto shop before my car dying from over heating and making my way to Courtesy Auto.

There I was greeted by a mechanic and then by the owner, I believe his name was Kwang. I told them my car was overheating but there does not seem to be a leak. So I left my car there for inspection and also to be fixed. They were nice to give me a lift to work from their shop which was about 1 mile away. He said he would call me once he found out what was wrong with it.

After about an hour I received a phone call from Kwang stating that the radiator and the thermostat needed to be replaced as well as a hose which would run me about $600.00 +. I told him to hold on and that I would think about it and do some research. After speaking with my Dad and talking to our usual mechanic, he said he is about 90% sure that its just a thermostat. So I call courtesy Auto to let them know that I will be taking my car else where and that a tow truck would be there to pick it up.

After paying $60 for the diagnostic fee I was greeted by the tow truck driver who stated that the man was rude and when he asked about the car he was towing, the owner acted like he knew nothing of it. So after the whole ordeal my car was taken to the usual shop we go to and only tallied $106.00 for a thermostat a couple new hoses and topping off on liquids.

I was also told that I was given a misdiagnosis from Courtesy and that they should have never charged me for the diagnostic. So overall I am extremely disappointed and will report this shop to the BBB and also to the mechanics union.

SO please be forewarned about their shadiness.

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17

228

Ella B.

Santa Barbara, CA

My whole family goes to this place (don't let that deter you! - LOL) when we need something fixed.  They have fast, friendly and fair service.  

*sad that when the place is good i don't have much to say... only when the service is crappy, inconsistent or i've had a horrible experience am i more wordy...* go figure. eh. ;)

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4

8

Becca D.

San Jose, CA

This review is long overdue!  I LOVE LOVE this place!  

I had air leakage from my passenger side window that got pretty bad when I drove on the freeway.  I called on Monday and I was in by Wednesday...  the SAME week!  Can you believe that?!?

David Tien, the owner himself, was calling me during the day to give me exact updates as to what was going on with my car.  He fixed it and I had my car back by the end the day!  

The best part...  It was totally affordable and my car was given a courtesy external wash.  (I was pretty embarrassed because my car was filthy!)  But it was a wonderful surprise and a nice touch!

If you need your car fixed, you want a good deal, and great service...  Need to go no further then Courtesy Auto Service!

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