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Country Inn & Suites
- Price Range:
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$$
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- Category:
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- Location:
- Sunnyvale, CA
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3 reviews for Country Inn & Suites
Every hotel has it's pros and cons, right? Well after staying here a handful of times, these are my findings.
Pros:
Overall this is a clean hotel.
Friendly and helpful staff
Great complimentary b-fast. (waffles, toast, pastries, cereal, fruit, yogurt, eggs, juice, coffee)
Free Wifi
Free freshly baked chocolate chip cookies in lobby
Conveniently located on El Camino Real, and still fairly quiet
Cons:
Flakey air conditioning in the room.
No ventilation in bathroom so it can get steamy.
Blow dryers in room kinda blow if ya know what I'm sayin'.
Ice maker only on the 1st floor. (there's 3 floors)
Super firm beds. If you like firm than this would be a "Pro"
When checking out the concierge asked us how our stay was. We mentioned the faulty A/C and he didn't seem to really care. He just smiled and nodded his head as if it were amusing. Strange.
I'm not sure if I'd return any time soon. Especially since they raised the rates substantially within the last year. When relatives visit me I may have them stay somewhere similar yet cheaper in the area.
People thought this was:
- Useful (1)
Not a very big fan of this particular Country Inn & Suites. I know they are independently owned and operated so the experience at another Country Inn may be different.
My husband had business in the area so I tagged along for the ride.
First, the company who booked the reservation made a mistake and booked us for the wrong night - an honest mistake. However, the guy at the front desk had no resolution to our dillema until my husband very politely asked to speak to his boss. Still, the burden was left on US to have the booking agent call back and straighten things out - something we couldn't do on a Sunday.
Second, they put someone in the room above us - in a hotel that was almost empty. This wouldn't be an issue except at 5am, it sounded like we had elephants clomping around above us.
Third, they forgot to make a carbon of our credit card for incendentals so at 11:45 PM, they called the room to have us come down and remedy the situation. Yes. 11:45 PM! Absurd!
To top it off, they forgot to call our room for the 7:15 AM wake-up call. Good thing we had 2 other alarms set.
I'm giving this hotel 2 stars because the rooms are fairly large and the breakfast was pretty good. Everyone is NICE here. I just think they lack the proper training to make this a customer-centric experience. I certainly won't be back by choice.
This is the third Country Inn & Suites where I've stayed (the other two being Woodbridge, VA, and Portland, OR). I like this chain because the rooms tend to be larger and the amenities nicer than the budget hotels. For this particular stay, I booked a room for my sister's family as well as ours.
We had a room with two queen beds, and it happened to be equipped for handicap access: large bathroom with grab bars and a whirlpool bathtub, a storage area with a low clothes rod instead of a closet, and a smaller desk so that a wheelchair could maneuver between it and the bed.
Many cable channels, including HBO, Disney Channel, Nickelodeon, TLC, etc. We didn't get a chance to use the pool since the weather was a little too cool for swimming outdoors, but I did stop by to feel the water and it was quite cold.
Nice large atrium in the center of the hotel, reminiscent of the typical Embassy Suites design, with tables, a small waterfall, and a computer with printer. The atrium is a nice place to hang out if the wireless signal in your room is too weak. I saw the wireless router in a planter on the east side of the atrium. Wireless internet is 802.11g, by the way.
Breakfast was very good. The typical CI&S fare, with eggs, sausage, breads, bagels, danishes, cereal, fruit, and make-it-yourself Belgian waffles, juices, coffee & milk. No yogurt, though. They did have a fancy machine for making cappucino. Not a lot of seating in the breakfast area, but you can take your breakfast out to the atrium.
There was a sign at the front desk that stated that although this hotel carried the Country Inn & Suites name, it was independently owned and operated. Didn't seem to make that much of a difference in the friendliness of the staff, but the amenities seemed a little smaller. Fitness room had a stationary bike and a treadmill, and the laundry room had one washer & dryer (although there probably isn't that much of a demand for it). There's a second computer in the breakfast area and a good selection of books that can be checked out in the front lobby.
The hotel is conveniently located off the 101 freeway halfway between San Francisco and San Jose. There's a McDonalds right across the street if you get hungry. I would stay here again if I were in the area and I wouldn't have a problem recommending this hotel to any of my family or friends.
