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Costumes On Haight
Category: Shopping Arts & Crafts Costumes Costumes [Edit]
735 Haight St(between Pierce St & Scott St)
San Francisco, CA 94117
Neighborhood: Lower Haight
(415) 621-1356
- Hours:
Mon-Sat 11 am - 7 pm
Sun 12 pm - 6 pm
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- No
91 reviews for Costumes On Haight
Review Highlights
"5 Stars for having costume related accessories."
(in 13 reviews)
"...is pretty good but they really stock up before Halloween."
(in 4 reviews)
"...my butt on a last-minute Bay2Breakers costume purchase."
(in 6 reviews)
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91 reviews in English
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Review from Tim O.
1/31/2012
The good folks at Costumes on Haight helped me dominate Halloween the past two years.
I rented an authentic sea captain's jacket in 2010 and looked awesome.
I bought a faceless, full-length bunny costume in 2011 and looked even awesomer.
Tip: Do not wait until the last two weeks of October. This place gets scary - pun intended - with lines out the door and slim pickings on the racks. -
Review from Alan L.
10/27/2011 1 Check-in Here
Costumes On Haight
Costumes On Haight is a small store but packed with many costumes and accessories to go with the costumes you have chosen. They have many accessories to help you light up your costume. I did buy some EL wire from Costumes On Haight. El Wire is a string of lights that can be lit up. You can have a solid light, a strobe light and more. I used El Wire to light up my mask and parts of my costume.
The workers here are very friendly and helpful.
Costumes
Costume Accessories
Make Up
Mask
Shoes
Hats
Give this place a shot!! Love the El Wire!!
Lots of ideas.
These guys deserve credit towards my Halloween Outfit!!
5 Stars for having many realistic costumes
5 Stars for having the El Wire
5 Stars for having costume related accessories.
5 Stars for having inspirational ideas
Awesome place....I'll be posting a pic of my costume here shortly.!
I'll be back for more!!Listed in: Places to go for a Halloween…
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Review from Kristy M.
12/13/2011 2 photos
Friendly and helpful with a huge selection of great quality costumes to choose from. They're not the cheapest costumes in town but they're competitively priced and have options to either buy or rent (usually for 3 days at a time with a deposit). I highly recommend Costumes on Haight for any costume needs!
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Review from Simon T.
San Francisco, CA
11/15/2011
I had an incident right before Holloween where I need a Spider Man suit. I got it, the zipper broke as soon as I put it on. Rather than get the usual roll-around, half-refund or false apologies I'm used to with big chains, they listened to my problem and dealt with it in the most fair, professional way possible. It sucks because it was nobodies fault but they took the blunt end of the situation. I wish all places were run as well as Costumes on Haight. Thanks guys.
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Review from Tiffany N.
Denver, CO
2/1/2011 1 Check-in Here
Costumes on Haight is a fabulous place to go for any kind of costume. Not only will they most likely have whatever you are looking for the staff is super friendly in helping you find it. And they are open year-round.
My only gripe is that they won't let you take any pictures of yourself in a costume and I can't imagine why. Surely they don't think I'm going to steal the "design" of the Santa costume do they? Or that people all over the city are suddenly going to be creating knock-offs of the 2011 eyeglasses? I mean even the woman who handmade my wedding gown let me photograph it when I tried it on. I suppose they don't want people just trying them on for fun, but to have such a staunch policy when I was trying to coordinate outfits with someone and wanted to send them a text photo of myself to make sure we were on the same page seems a little ridonkulous to me.Listed in: Places of interest in Lower…
Comment from Chuck N. of Costumes On Haight 2/28/2011
Thanks so much for your review! We don't allow pictures for… More » -
Review from Ravena F.
Updated - 10/22/2010
This is where you come if you want to get really excited about your costume. Not only do they pack a ton of fair-to-good quality merchandise here, but the staff here are super helpful and get pretty jazzed about costume ideas. In fact, it's really all about the staff now that I think about it. They're serious about costumes and they want to help you be creative.
That's good business, folks. Inspiring too, when you're trying to figure out how to make your dream costume look wicked awesome, rather than like a kindergarten project. (No offense kindergarten Yelpers!)
Thanks this time for the glowing green eyelashes and long gloves! . . . more bits and pieces toward my debut as a tropical rain forest.Listed in: Wasabi Peas, NOT Born to Shop
1 Previous Review: Show all »
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10/29/2007
A costume store open year-round is already a wonderful thing.
Add to that the fact that although the… Read more »
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Review from Sarah S.
West Hollywood, CA
4/17/2011 1 Check-in Here
This place is great. I thought the service was very attentive and even got a few good drag queen tips.
The wig selection in April is pretty good but they really stock up before Halloween. You can rent or buy the costumes. Very inspiring and lead to very fun night. -
Review from Chad H.
10/1/2010
Not a big fan of this place. They have some nice costumes, but here's the problem: they have a no rental policy for bay to breakers. I don't get it... isn't that what a security deposit is for? If I destroy it, I have to pay to replace it. So just let me pay the deposit if I trash it. And the dumbest part is that we found these great costumes that they were going to rent to us until we mentioned bay to breakers offhand and suddenly they mentioned the policy and wouldn't rent to us.
So we came back when someone else was working and rented it for a "party" that weekend. A few days later, the original employee noticed, called my house, and left a semi-threatening message, just stopping short of canceling our order. Needless to say, I had a smug grin when I returned the costumes in flawless condition.
Dear Costumes on Haight: you're a costume store. How about you rent costumes for one of the most popular costume rental days of the year?
Will not do business with again unless they change their dumb policy. -
Review from Ryan W.
9/25/2010
Headed to a 70's themed party. 4 hours until the event. No costume because procrastination seems to run rampant when it comes to social activity preparation. Where are we going to go??? Yelp says Costumes on Haight. Fire up the wagon!
I ended up with the best "Joe Dirt" style hairpiece and facial addition. My own mother doesn't believe that it is actually me in the photos I sent. Thanks for making me look like an authentic 70's scum bag. I will be back. -
Review from Jessica t.
San Francisco, CA
6/25/2010
I'm actually pretty bummed we don't have more costume stores in San Francisco. One would think, that in a city that loves to dress up - someone would think to open up more year round costume stores.
Not the case.
So by default - Costumes on Haight always comes to mind when I - or my co-workers need a random get-up.
Costumes on Haight's costume selection is pretty good, and their window displays alway make me smile - quirky, sometimes twisted, and always imaginative. But their prices can truly be absurd. Wildly so. That being said - I get why. It's not easy making money off rented out costumes. Costumes - that I'm sure are often taken out to crazy wild festivals and bars - and subjected to random groping and beer spills. Also - their no photo rule - can be a little disheartening. Especially if you have a deep love of the Hipstomatic Iphone app - and have the urge to take photos of everything.
But what Costumes on Haight has - that is uniquely so San Francisco - and makes up for it's drawbacks - is it's wealth of personality. From their book of outfits, to their witty staff, to their layout - they are packed with character. And if you look real hard and are open to costume ideas- you can find some real affordable rental gems.
Stay tuned for photos of one such affordable rental gem - being rocked - at Pride this Sunday.
Trust. -
Review from Erika C.
San Francisco, CA
10/29/2008 ROTD 1/10/2009
Tinkerbell or Pocahontas....Tink or Poc, TInk or Poc....dammit!
I couldn't decide. Our theme this year is DIY Disney characters, and nothing I could find even came close to an "Erika C interpretation" of either beloved Disney femme fatale. It was time for drastic measures.
Costumes on Haight has always scared me just a little. The intimidating lines that emanate from this place around Halloween time, the crazy window displays that show off intense and scary wares; but, this was crunch time people! Lives depend on this! Sort of! Not really at all! Moving on!
Surprisingly, the place was not as packed as I had imagined. The racks and racks of costumes made me second and third guess my costumes of choice (dammit, is Harry Potter Disney? What?! OMFG look at...*gasp* WANT!), and the staff was super helpful in directing me to make a final decision on the costume.
Ladies and Gentlemen, the winner isssss.....Tinkerbell! *the crowd goes wild*
What was the clincher? One of the staff members pointed to the ceiling (where all the wings are located, natch) and said "the green sparkly ones just SCREAM Tinkerbell." And you know what? She was RIGHT. -
Review from phil h.
6/17/2008 1 photo
The 70's. The mere mention of the decade brings back fond memories - the music! The fashion! The hair!!! And don't even get me started on all that unprotected sex...
Here's what I looked like in the 70's:
http://static.px.yelp....
Thanks to Costumes on Haight I was transformed from my boring semi-metrosexual self to this:
http://static.px.yelp....
Guess which Phil H. the ladies love more?
I never would have pulled it off without Costumes on Haight - open year round so if you too find yourself in need of a wig, skeevy mustache and solid gold* male symbol necklace for an event at the last minute, you know where to go.
*not really -
Review from Bill M.
San Francisco, CA
10/12/2007
It's that time if the year again. I'll wait till two days before Halloween and stand in line for a half hour before I can walk in. Wrong!! Go early an catch these guys before they get swamped. They are helpful, have dressing rooms, and can help when you have an idea in your head you barely articulate....somehow they get you. Burningman, Halloween, random parties, drunk night out...they will set you up.
It's good place to go when you don't want to do the Halloween superstore crap. Those costumes are garbage and expensive. It's best rent from costumes on Haight. And, they have a more personable make-up section.
take a bus..parking on the Haight sucks at times.Listed in: Born to Shop
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Review from Tam G.
Los Angeles, CA
Updated - 5/20/2010
So, yeah, I am giving this place more stars.
I finally made it in pre "Bay to Breakers," and lo and behold they had the "Jem" costume I was looking for. And the face makeup. Not the wig, though, but that's not a big deal. But they had these bitchin' 80s blue plastic star earrings that totally RULED!! And this was all at non-extortionist prices! Now that I have ventured inside, I totally understand how the place is entirely cramped and how they might be totally overrun on Halloween. Still, you'd think they might want to make hay while the sun shines, if it means staying open a bit later in the Halloween season...
OK, Costumes on Haight, I will grant you a reprive; but suggest you look into making use of that vertical space a bit better.1 Previous Review: Show all »
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10/29/2009
Perhaps I'd give this place more stars if I could have actually gotten in, but anyhoo....
After… Read more »
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Review from Nish N.
11/13/2006
My favorite thing about Costumes on Haight is not their huge selection of well-maintained costumes and outfits, nor their helpful staff, but rather the fact that they are open year-round.
Imagine a world of sexy nurses and maids, construction workers, caped crusaders and cowboys, even honest-to-goodness aliens, year round. Perhaps I will one day award them a coveted fifth star if - and only if - they get me a Lando Calrissian outfit. Ya hear!?! -
Review from matthew r.
San Francisco, CA
5/9/2008
Everyone who workes here is stoned, all the time. No exceptions.
I think any normal person has to be stoned to be a costume shop employee though. I'm not judging them. Plus whatever you want to be, you can probably find what you need to be it here. -
Review from Brandon N.
San Francisco, CA
6/13/2011
Got a pirate outfit here yesterday. They had a nice selection of individual pieces and whole costumes. Unfortunately most were too big for me, but that's understandable because there's a pirate convention this weekend. The guy at the front was super friendly and looked like a Motley Crue bandmate.
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Review from Adam X.
San Francisco, CA
1/10/2009
I was in Acapulco (after one of one marriages I've been involved in) several years back (c. 1995) and left our (family) condo to make our way to this hidden condo spot we heard about that had a bar in the middle of a circular pool. When we got there it wasn't too packed, just a couple here and there. We sat down with Frank and Danny, who we learned were from SF as well. We chatted all afternoon, hanging out, making our way between the pool and the chairs, chit chatting.
Fast forward a year. We're back in SF and we've stayed friends with Frank and Danny. We'd go grab a bite here and there, and although rare, I've always had a great affection for both. Frank opened COH within that year after we got back i believe. It may have already been open, but my memory just isn't all that. I've been here many, many times for costumes and accessories, and they always have something pretty cool that appeals to me and whatever group I'm with looking for a collective or individual outfit. I know they used to travel quite a bit looking for many of the costumes they rent, and have great pride quality products.
Frank passed sometime back, but Danny was still running the show last time i was there in October. This is a little jewel of the city.
Lower Haight. -
Review from Chloe S.
San Francisco, CA
10/30/2006
So we all know I'm a cheap bastard, but what the h? Has anyone ever looked at the prices on some of the shit this place rents? Liz went as David Lee Roth to Julie's Halloween party, so she needed some serious flair for her costume. Because the role of Diamond Dave offers a wild variety of possible garb, Liz was going back and forth between an all white tux with a captain's hat or a sparkly suit jacket with white pants.
As soon as we arrive at Costumes on Haight we find a fairly worn out, but still fantastically sparkly jacket - one star right there for convenience. HOWEVER, we check the price tag and immediately three stars disappear with a poof!
"$500.00," the motherfucking moth-chomped jacket had the nerve to say to us!
"Are you out of your fucking mind?" I spat back, totally aghast.
"What do you mean, you fucking bitch?" The jacket cursed, raising a disheveled arm to wave in my face.
"You look like a walking abortion!" I hissed. "Like roadkill with cancerAIDS!"
Liz, thoroughly alarmed by the escalating altercation, grabbed my arm and steered me to the next aisle. After tearing off the price tag in an attempt to keep me quiet, she squashed a stinky Mexican wrestling mask on my head as a distraction while she bought the captain's hat.
Apparently the white tux won. Which is totally good, because Liz looked absolutely awesome AND because that sparkly jacket is a complete loser. -
Review from Malkov D.
San Francisco, CA
11/11/2010
I couldn't believe how knowledgeable they were with the make-up products and brands. Very attentive and friendly. Their prices arent marked up, at least for the costume make-up.
Will definitely go back! -
Review from Lauren F.
Oakland, CA
1/5/2007
I have yet to find the perfect costume shop. I dont know what that would consist of, but this is pretty close.
1. Open year round. - hell yes!, in this city there is always a need for a costume, not just on Halloween. See my list.
2. Reasonably priced- ive seen items here that they sell elsewhere for much more. I bought a petticoat for $15. Another store it was $60
3. Random staff- the people who work here are really random. Nice, but have an odd sense of humor, which makes for an entertaining shopping experience.
4. They rent too!- this is always important, because the really awesome elaborate costumes that you would want to wear just for one night could cost a ton, but here you can just borrow and return the next day.
5. Convienently located- i can walk there. Thats whats important.Listed in: Sometimes I gotta be…, My life in costume.
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Review from Katie Anne N.
San Francisco, CA
10/30/2009
We were procrastinators and put off costume shopping until last night. Ran in here on a Tuesday at 7:50pm. The place was packed. There were rope lines outside the store probably to manage maximum amount of people in the store. Inside, it was PACKED. Rows upon rows of costumes. Everything you could think of. We dodged the crowds and the racks and bolted to the back of the store where the "makeup section" was. Upon arrival, a nice gentleman gave us the low-down on halloween makeup. From blood that you could put on pancakes to tattoo bite marks to fangs that you can glue onto your teeth, this place had everything you could think of when dealing with makeup. He was very knowledgable and helped us pick the right "look" for our vampire bride/groom costume. This is the go to place if you are clueless and want some good ideas and suggestions to complete your look.
Apparently the guy had 4 sets of fangs and often downs alcohol like crazy in them. Good to know. -
Review from Cade P.
San Francisco, CA
8/19/2009
Friendly staff, and very well stocked store. I just needed a little dog nose (you know the kind that you can strap on with that elastic string). Unfortunately, they only had 2 types, and neither are what I am looking for, but able to be adapted for my purposes.
I fully expected the place to have that dried-sweat and stanky smell that most rental costume shops have, but no! This place must truly dry clean or launder all the costumes as they should.
The prices are a bit high, but it's in the Haight (lower), so the prices are relatively OK. The staff was knowledgeable and very friendly. I will keep this place in mind for future purchases. -
Review from Mike V.
8/1/2005 1 photo
If you need a costume and don't have a clue, they will take care of it.
Little expensive (one part costumes from $45 and up, multipart (i.e. pirate captain, roman legion, mobster etc. expect $80+)
Great for couples, lots of options (check out the binders on the counter for some direction)
You may just consider buying the costume in the end (80 to rent 299 to buy) but that's up to you (I'm struggling with this decision myself re: a Captain Morgan get up) -
Review from Toro E.
San Francisco, CA
5/20/2006 2 photos
It's useful to know one of these costume rental stores in town for a special occassion. On the day before Bay to Breakers, this place was jammed with people. This small establishment had racks of rental costumes squished so close together I nearly sufficated due to lack of oxygen in there. It didn't smell as bad as one of the vintage clothing stores on Haight, but I couldn't stay in there for more than 5 minutes before running out to catch a lung full of fresh air. Perhaps if I visited here on a less popular date, the experience might have been better.
They do have a nice selection and the service was good. I don't think rental prices are expensive if you consider the overhead costs of carrying a large number of costumes and the cost of cleaning them. -
Review from Jill K.
Rockville, MD
10/25/2006
Found a great costume here, but wasn't super satisfied with the service. It's also pretty expensive... $50!
my costume is a flight attendant outfit, two piece. when i came out of the room to look in the mirror, one of the salespeople was like "ummm... i don't want to be a bitch here, but did you switch up different size costumes from the rack? they are supposed to be in sets of the same size." i don't really appreciate being accused of messing up their inventory. i told her that the costume set was in different sizes when i found it.
i'm sure they have lots of irritating people coming through and messing up the costumes, but don't suggest off the bat that i'm doing that as well. i used to work in retail, so i'm particularly sensitive to hanging clothes back up and not leaving things in a messy pile. we're not all lousy customers!
my costume is pretty hot, though, i can't wait to wear it! -
Review from Deann M.
San Francisco, CA
11/9/2009
Oct. 31 has passed, but who cares, this is SF right?
Need that (sexy) sailor outfit?
Or that (sexy) hippie get up?
Or that (sexy) nurses dress?
Yea, they got all that (sexy) stuff that girls like to sport on Halloween.
But, they also have head to toe Winnie the Pooh costumes, this cute little Orphan Annie dress I wore last 10/31, wigs galore, costume make up all over the place and lots of helpful hands.
The rental ain't cheap, but it really is a one stop shop for your costuming needs. About $30-50 for a rental with a deposit upfront. Wigs cost ya around $25-40. But, with a huge hill up Haight to Piedmont why not just find your whole outfit here and call it a day next door at Molotovs. Trying to piece together a costume on your own isn't THAT fun.
Go on, go play dress up. If you're planning for next Halloween, you've got 11 months to explore and put your order in early....there WILL be a line for procrastinators. -
Review from Emilia V.
10/28/2009
If you want a very specific, very expensive costume, sure, go here. Otherwise, you're subjecting yourself to a very tiny, very crowded, very expensive shop.
I've been to the store twice now-- once looking for LoveFest accessories, and once to help the bf find a Halloween costume. The first trip was ok- I found body glitter which I wanted, but paid $4 for a tiny pot that required additional glue. The second trip involved waiting in line to get inside, trying not to poke an eye out on the racks, and leaving empty-handed. The bf and his roommates were looking for a group costume and were offered "Beatles" outfits that were $80 a pop-- to rent. I scanned the prices of other rentals and they were all really pricey, and it was clear that the pieces made their rounds through several closets.
I'd say the store is good for inspiration if nothing else. Otherwise, you can take the ideas and get the pieces online or a thrift store for much less. -
Review from Jules C.
Alameda, CA
3/7/2011
they hooked us up with the costume we needed : 5 stars
they charged a ridiculous amount for it : 1 star
helpful but bored staff : 3 stars
really a great costume place but some items have bizarre pricing. a couple of clear plastic bubble halves taped together into a space helmet: $40? nah...
so ya for sure A-OK! but i'm not a fan. -
Review from Thadd L.
San Francisco, CA
8/29/2006
Are you like me and can't grow facial hair to save your fucking life? I mean, I can grow it on my under chin area with ease... but sometimes you want to mess around with a goatee or a cock-brush. I can't.
It took me 6 weeks of not shaving my upper lip area to get enough hair to be seen in the 'right light'.
If I have to go to a mustache themed party again I will just stop by this joint. They have a ton of high quality mustaches and some cute girls that work here and are happy to help you too.
Can't speak to the prices of everything here except for a penguin cap that I bought for a zoo party that was $8.
They seem to have just about any costume you would want... in any price range.
Minus one star for the ugly/mean woman that was working in the front of the store that day... baby, we were not trying to jack up your display... we were looking around... doing a little something called... shopping... at a store! -
Review from Jeff M.
San Francisco, CA
10/26/2006
Well, $40 for facial hair that's not *quite* right is a bit steep, but as the guy said, I'm the first one he's heard of who's Halloweening as Jamie Hyneman (http://www.flickr.com/...), so I guess I'll take what I can get.
I didn't look around much, though it did look like a denser version of Piedmont Boutique. Even though they were busy, I was helped quickly and I got a decent goatee (at least better than I can grow by Halloween), along with the Spirit Gum & some makeup & latex for the bald cap, all for $51. So yeah, it's a bit pricey, but they know their shit. -
Review from Amme H.
11/10/2006
I don't do THAT much costume shopping, so I am not sure if it is pricey or not. I DO know that it does not smell like dust and mold and they usually have everything you need. Like tonight - stupid Austen Powers crap. I was just happy they were open right after Halloween.
Added bonus: the ambiance of the lower haight. -
Review from Sara L.
Fairfield, IA
10/23/2007
Customer service with style...as in, the dude behind the counter is wearing a sleazy car salesman cat costume. And I'm into it. I got a really rad gigantic blue powdered wig from this place that I can't wait to wear for Halloween- oh, and the fact that it's a year-round shop is cool, too!
I love that there is the option to either rent or buy a lot of their costumes. They're kind of pricey, but that's only because it's not the Spirit shop, and...as I said...a year-round place, with good products. Nothing too spectacularly over the top and crazy A.C.T./ Hollywood/couture, but enough to make people go, "oooo..." at a costume party. And isn't that the point? -
Review from Doublejack X.
San Francisco, CA
7/31/2007
I've made more visits here than I would have expected over the years. Often it's much more expensive than I expect, but perhaps that's just what the business model requires.
The last time I was in, they were very helpful with suggestions -- even about non-costume related things. (I was preparing for a zombie-themed party, and I mentioned I was looking for zombie movies to show on the projection screen. They quickly thought of a few good ones that hadn't occurred to me.)
If you're looking for a costume for a popular holiday like Halloween, New Year's Eve or Burning Man -- GO EARLY. I've seen long lines outside the place more than once. -
Review from Frankie D.
New York, NY
4/12/2006
Expensive and rude. I purchased a ton of stuff here for a show that I was producing. I asked them if I could leave a few postcards for my show near the door and they said it wasn't a problem. I spent a few more minutes poking around, and when I went to leave, my postcards had already been thrown in the trash.
I try to take my business to Costumeparty! whenever possible. -
Review from Paul K.
San Francisco, CA
11/15/2009
Frickin' awesome. Upon entering, I had no idea what to be for Halloween. I ask, "So you guys got anything so I can be some type of food product." Answer: "Well, you could be a pineapple, or grapes, or some Carmen-Miranda-ish figure or a Deviled Egg." I respond, "Deviled Egg, done." And it was only $25 to rent. And they pretty much had everything else other people needed.
Definitely a 5-star experience because the alterna people who work here have better customer service skills here than many fancy establishments. -
Review from Splendid N.
San Francisco, CA
8/14/2008
It seems like every few months I go to a party where costume/mask are required. Is it me or do lots of people go to these kind of parties ;) ?
If you are one of them, you know what I mean. I've been getting my costumes / accessories here for a while. Since I am from Miami, I've seen more over the top, of course. Hence, 4 stars. But, overall, I think this is the best selection in town. If you think it, they've got it. If your mind is blank and you can't think it, you will think of it, when you get in here and see what they've got. Is that confusing? May be. But, still, check this place out. Even if you are not going to a costume party. It will be fun. -
Review from Rachel H.
10/13/2009
Well, I hate to get down on a small business, but..
They were a little busy, but not very. There were about 8 people in the store, and four of them looked like they were just standing around having a conversation. There were about 6 employees that I could see.
That being said, I tried to catch eye contact for about 5 full minutes. Not having success, I went over to the lady behind the counter who was helping another lady with some earrings. I finally got her to see me, and the conversation went thus:
Saleslady: "Hi!"
Me: "Hey how ya doing?"
Saleslady: "Good thanks!"
Me: "I'm looking for-"
Saleslady: (cutting me off sharply) "I'll be with you in a minute."
She then went to stare at the woman looking at earrings. I waited. Waited. Waited. Several minutes passed. I left to browse for a few minutes and came back. Still watching the earrings getting looked at. It didn't look like I was going to get help anytime soon so I decided to go off and find whatever my own damn self.
Saleslady, I understand that you need to stare intently at the earrings to make sure nothing gets stolen, and this is part of your job. But, all I had was a simple question that could have been answered by pointing one finger. You could have let me finish my sentence, to see if the help I needed was simple or complicated, before cutting me off so abruptly. You look like a smart woman. You can use your eyes and your ears at the same time, I'm sure.
Or, even better, you could have said, "Hey, (name of coworker who CAN help me), this lady here needs some help!". That way you can still eyeball the earrings with 100% viewing capacity, and provide me with customer service at the same time!
Sorry for nitpicking, but if I was at my job and did that and my boss saw, he would have chewed me out royally.
I did EVENTUALLY find what I was looking for, and all the accessories to match it, but I didn't make any purchases that day. If I had a salesperson to encourage me, I probably would have, but oh well. They do seem to be fully stocked with good selections of costumes and all the accessories for every costume they have, though!
I plan on coming back, because I love costumes and I love small businesses, but if the customer service doesn't improve, then they might convince me to stop coming. -
Review from Kim S.
San Francisco, CA
5/9/2007
After I initially scared off the sales guy for not telling him why I needed a costume this place was cool. A lot of useful merch.
My new wig is going to be the life of the party! -
Review from Derek Alistair J.
San Francisco, CA
10/10/2008
in terms of awesome costumes. you guys had it all. I can do last minute Halloween shopping here like last year.
but man, when it came to helpfulness, I felt like I was wasting your time with questions about things to purchase.
