CopperWynd Resort & Club

 

48

225

Fred M.

Phoenix, AZ

11/28/2008

My family and I have been to this property for brunches 3 times now. The first two times we went, it was incredible, and definitely one of our favorites in town.

The view is the best. I enjoy Sanctuary's view all day 5 days a week, and as awesome as it is, I think Copperwynd/Alchemy Restaurant might have a better one. It is a small, trendy, dining room with floor to ceiling windows that can be rolled up to make the entire dining room open to the elements. It is located off the lobby, but has a very cozy entry way which seperates it just enough to make you feel as though you aren't in a resort.

Our first visit back in 2006 was a champagne brunch that featured one of the best seafood selections we had seen at a brunch. Coming from my family, that's saying a lot, as they do brunches all the damn time. The food was incredible that day with perfect service. The second visit was much the same.

This time though...

One salad looked as though they opened a bag of Redi-Mix and dumped it in a bowl. The quality of their seafood display is now down to shrimp cocktail, smoked oysters/salmon, and crab legs. The actual fish quality is decent, and just decent.

Service on this visit was really hit and miss as well. The executive chef came out and talked to every table, and the bussers were spot on with drink service and clearing plates/folding napkins when you went for another food run. On the flip side of that, our waitress had us waiting for new silverware, and bringing my mom the wrong type of hot tea twice. Also, the kid behind the prime rib carving station needs to be taught customer service. He literally stared at me from when I was 10' from the station up until I got there. I waited for him to greet me and it never happened so finally I started putting horseradish on my plate hoping he would get the point and he started carving meat. Not a big deal, but it was just a lot of little stuff that piled up. Perhaps the biggest thing is they have done away with the champagne, and didn't lower the price of the buffet.

I'm fine with the service, food, and having to pay for my champagne if you don't charge me $54 per person for the buffet. Wrigley Mansion has their buffet priced at $62 with a MUCH more elaborate selection, live music, champagne, and a staff that is as close to perfect as it gets. Sorry Copperwynd, but if you guys are trying to scale back, you're doing it in the wrong place... quality is not a place to skimp!

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3

48

Jan D.

Miami, FL

5/3/2009

Why oh why did you close down the resort operations. My stay there in March 2009 was great. Nice room, great view and the premises are very nice. You want wanna reconsider are the restaurant prices and add better lounge chairs at the pools.

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23

136

Jane H.

Boston, MA

7/18/2005

Gorgeous facilities, and the spa is apparently one of the best in the USA (according to the magazines). Lots of rooms, a restaurant, golfing, and pools, all right there. Definitely worth a trip.

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