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4 reviews for Comfort Inn Watsonville
4 reviews in English
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Review from Marilyn Y.
Sunnyvale, CA
When it is early to bed and early to rise, the Comfort Inn is fine, I surmise.
This is a review of the Comfort Inn and previously I reviewed the Holiday Inn Express that is about 15 miles to the south. Because of an insanely early start to the days, we opted to stay close by, rather than add an hour commute time. So lets see what the Comfort Inn has going for it.
When checking in, I was greeted by the very friendly and personable manager, Anna. Although a mistake occurred with the reservation, Anna seemed genuinely concerned and worked to correct it. Her warm and friendly personality is a real plus to this motel and immediately made me feel at home; well as at home as one can feel in a Comfort Inn.
We grabbed our bags and headed to our rooms. The motel is either new or recently refurbished. There is new carpeting and the rooms look updated and very clean. So far, so good. HOWEVER, upon entering the room, I am just about overcome by the smell of room freshener. The proper amount of scent- de- hotelle, is okay. The quantity used in this room possibly could be a formula for insect extermination. horribly intense. The IQ of the cleaning personnel just plummeted in my book. After the initial shock to my senses, I noticed that the room was very clean and nice. The beds are comfortable, there are plenty of soft towels and overall, it will make a nice place to relax and later crash from exhaustion.
BUT, that room deodorizer scent is literally killing me. My sinuses start to swell, I start to cough, even after opening the windows, which thankfully open. We ask for another room, but the motel is booked. A Benedryl later and after leaving the door open for some cross ventilation, I realize that I can get through the night without an inhaler. We ask that housekeeping not clean the room for fear there will be more noxious fumes.
The next morning we head down for breakfast before heading out. This breakfast buffet is definitely second to the Holiday Inn Express. Here, the scrambled eggs have a crumb-like over-cooked consistency and the offerings are on the sparse side. I grab some morsels, knowing that I will be hungry in a short time.
Overall, The Comfort Inn has cozy rooms that are clean and comfortable. It seems newly renovated and the beds were comfortable. It was better than I expected and it could have been a pleasant experience except that being able to breathe trumps anything....always. I could not breathe and there were no rooms to move to. We did complain to the staff but I am not sure they understood how bad the air quality was. The breakfast was disappointing, and the bar was set low for that.
I would like to give them 3 stars because it is a good value for the price. Were it not for the over the top antics of a person dressed in housekeeping garb, the stay would have been fine. Spraying what seemed like an entire can of deodorizer in a room is unhealthy.
Which one would I choose again? Holiday Inn Express with the three bears selection of beds but better than expected breakfast buffet ? OR Comfort Inn, with a disappointing breakfast but better beds, towels and room? Seeing that breathing and eating are basic necessities,...Holiday Inn it is. -
Review from Tracy M.
Roseville, CA
By the time we arrived home, there was a message on our voicemail that they would refund the pet charges. Since I Yelped my review on the drive home, do you think it's possible they Yelp too and changed their minds? Regardless, it shouldn't have happened in the first place. I just hate being leery of a place to start with after reading reviews on Yelp and other sites.
1 Previous Review: Show all »
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11/25/2011
One star only because I had to. You know when you have a feeling when you make the reservations? I… Read more »
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11/25/2011
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Review from Naomi M.
Chula Vista, CA
I recently stayed in July 2011. The General Manager had a strong accent and was difficlut to understand. She was rude about our discounted rate. The housekeeping took all the towels in our room while we were out. She walked into our room without knocking after we had returned. I realized that the towels were gone after I used the toilet. No towels were left on the floor, we intended to reuse them. I went in the hall to get more towels. The ones she handed me were very damp. I asked for dry towels and rummaged in her cart and found them myself. The iron in the room was coated brown on the bottom I asked the front desk for an exchange and was told there was nothing wrong with it. I was told there were none to replace it. But as I walked away she said here is another. The window was also opened in our room and left open, I reported these things to the front desk and they only defended housekeeping. I have allergies and did not want the window open. I asked that they take off the chg for the safe, which they did. The parking lot in the back was noisy with young people drinking. After we left the GM called the the GM who was responsible for the discounted rate and told him I was rude and inappropiate with my behavior. I gave him my story and he was still not OK. He said in the 10+ years in the hotel business he has never had a GM call and complain. I did not yell or complain about the noise in the parking lot, or ask them to do anything except listen to my comments about housekeeping. Someone else working at the hotel told me the GM does not like discounted rates. Choice hotels corporate told me I should have not complained with a discounted rate and should have paid the safe charge. NEVER again will I stay at a Choice hotel.
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Review from S P.
Santa Rosa, CA
We just spent one night here. Location isn't great--it's in a semi-industrial area and no restaurants or stores nearby. Parking lot is behind the building and not visible from the street. There were several young adult guests and their friends who drank in the parking lot and partied all night, keeping us up late and waking us up until 5:30 a.m. We had booked five rooms--my room had absolutely no hot water, and we found out the next day that one of our rooms had the smoke detector torn out, and another room's phone didn't work at all. The front desk had a hard time checking us in and included an optional hotel safe charge without asking us. The checkout clerk (different guy the next day) was nice enough to remove the charge. That was the highlight of our stay here. I would stay away...
Specialties
The Comfort Inn Watsonville is a modern hotel offering 41 comfortable rooms and three spacious suites, with your choice of smoking or non-smoking accommodations, queen or king beds, in-room desks, sofa beds, free deluxe continental breakfast, complimentary high-speed Internet access, cable TV, and a convenient microwave and refrigerator. You'll enjoy our moderate rates, our friendly expert staff, our vacation specials, and our convenient location near the area's most popular attractions.
History
Established in 2002
This hotel was build in 2002.
