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Comcast
Rating Details »
Category: Local Services [Edit]
Neighborhood: Noble Square1255 W North Ave
(between Magnolia Ave & Throop St)
Chicago, IL 60622
(866) 594-1234
92 reviews for Comcast
WHILE I had Comcast, I would have given them four stars. But since I cancelled 6 months ago, my experience has been so bad that I reported them to the Better Business Bureau.
From May 2007-June 2009, I was a loyal, happy, paying customer of Comcast. First it was for Triple play, then just for cable and internet. I called Comcast around June 11, 2009 to cancel my service, since I graduated from college on June 13 and left Chicago Sunday, June 15. Comcast said that since my service was terminating over a weekend, they couldn't come and pick up the cable/internet boxes themselves. They said they could send me envelopes to mail them back, but this wouldn't work because the envelopes would arrive after I left. So I agreed to have a friend who lived in Chicago drop them off for me. We assumed this would be a simple process. Wrong. Comcast's drop off center in Chicago is open 8 AM-6PM. This is when normal people with jobs are at work, which meant that my friend could never drop them off. So I called comcast to have them send her envelopes to mail the boxes back. They said they'd send her the envelopes. I gave them the correct name and address to send them. Instead of sending her the envelopes, they just sent me a collection notice for $200. I have now called comcast FIVE times, and now that is NOVEMBER, they have finally sent her the envelopes. The collection notice they sent me because of THEIR OWN INCOMPETENCE has now hit my credit report. What is more, every time I call comcast to try to resolve this issue, the agent either puts me on indefinite hold (the kind that eventually starts ringing and then tells you to hang up and try again), or straight up hangs up on me. This is horrible business. I would have used comcast again when I moved back into a comcast area, but if I am going to have this problem every time I move (which because of the nature of my job, is frequent) I will never be using them again.
I while ago I was cancelling my comcast internet to switch to RCN. They didn't want to send someone to the apt to cancel the internet because when they asked me to verify a security code they said I had it wrong. Its kind of hard to have some basics like my date of birth wrong. I told them that perhaps they wrote it down wrong last year when I set up service.
They're a huge headache and not worth the trouble
Ok, after four full days, my service has been restored by Comcast. The technician who came out today confirmed that my service was cut off on Friday by another technician who clipped my line in order to set up service for my neighbor.
Comcast makes a big deal about improving it's customer service but that's nothing but marketing hype. The customer service people ARE well trained based on my experience, but they have no authority to fix problems. The reality is Comcast has a lot of poorly trained technicians who don't know what they're doing paired with management whose incentive to keep customers happy is negligible because they are often the only option in many areas.
1 Previous Review: Show all »
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10/17/2009
Why do cable TV companies on the whole have to be so unpleasant to deal with? Came home from work… Read more »
How the hell do you move CLTV from basic cable to digital package? It's a freakin' public television channel! You suck, Comcast, you freaking suck. Don't even get me started on the horrible phone reps. Why can't we get AT&T Uverse in the city?
I am standing in line at the Comcast Customer Service Center on North as I write this, tapping out these words on my phone. This, I feel, will give my review that extra tang of verisimilitude. Let me start by observing that I've never experienced such a seething toxic stew of hostility, boredom, and florescence. My stomach immediately began hurting when I walked in. Psy-ops people in the military should investigate the properties of this room, and see if they could be replicated to create the most miserable circumstances possible for detainees. If I knew any secrets, if I had any plots, I would divulge them immediately if it meant I would no longer have to be here.
Behind me in line, there is a man muttering ominously under his breath. Every other word is "motherfucker" or "bitch;" every other sentence is punctuated with "You wanna start something with me?" On the one hand, I sympathize with his rage. On the other hand, I fear he may murder me.
I watch the customer service employees. They have an easy manner about them. They are in no hurry. I believe the word for how they move, when making one of their innumerable circuits between the counter and the equipment area, is "sauntering." In a footrace with behind-the-counter post office staff, I'd give a slight edge to the post office.
They have done me no wrong (not yet, anyway--muttering guy seems to be getting angrier and angrier), yet I loathe everyone in this line with me. Some malevolence that inhabits this room has possessed me. I am certain the loathing is reciprocated, for a feel hot blast waves of hate regularly tousling my hair.
Thick bulletproof-type glass separates customers and customer service representatives. This is so you cannot throttle them, which you will want to do when you finally get to speak to one and have your issue processed. By "speak," I mean "you talk into the microphone in a loud, clear voice; they sit well back from the microphone and mumble inaudibly." By "process" I mean "you stand there awkwardly for several minutes while the customer service rep does something--Solitaire? Facebook?--on the computer."
Does this review seem long to you? I was only writing it during a very small portion of my time in line, and I type on my phone very slowly. This will give you some idea of how long it took. I am reading a book about geology right now, and the previously unimaginable dimensions of the geologic time frame snapped into place nicely after my experience here.
I entered the Comcast Customer Service Center happy and carefree. I left inconsolably sad and utterly depleted. Please do not go to this place, ever.
If you need the Comcast Service Center, you are out of luck.. This place is crazy. How does a company not supply a working phone number where you can speak to someone if you have a quick question and office hours????
After some research...
Office hours are as follows:
M-W-F 9-6pm & T-TH 9-5pm
Someone here posted a phone number that you may get through I guess.. 773-394-8757 #2
Worst cable service ever.
You should stick to paying for your services either via the internet or over the phone, as opposed to coming to this location. First, you have to deal with the ridiculous North Avenue traffic (this makes for a total headache if you have to make a left hand turn onto North Avenue after leaving the Comcast parking lot!). Then you have to stand in line FOREVER while the customer service reps take their time talking to their coworkers, or walk away to never return.
Ah Comcast. The only game in my apartment building. Could not even get Dish because we could not get line of site due to building rules! I have a lot, I mean a whole whole lot of complaints about Comcast and their service, but I will focus on only one of many issues arising from their recent installation. This issue may not be directly them, but clearly resulting from the contracted installer. When speaking to the representative about where all my installation charges came from, since I was originally told that the installation would be a flat charge, and it apparently was not, I was told that I was charged for 5 jack installations. First off, we don't even have 5 things plugged into cable, we have 4, 3 tvs and a cable modem, and 2 of them share a jack. So by my count that is three jacks. Now there were plenty of other complaints about the installation. But those kind of mistakes simply cannot happen. They are charging $16 and change per jack, so that was over $30 dollars that I did not owe that was "mistakenly" billed to me.
Thankfully, the phone representative was helpful, and upon speaking to a supervisor, I was refunded all of the installation charges due to my difficulties with the installer. This would have gotten Comcast more stars, but their cable boxes are still living in the stone age. I will say that their internet is more reliable that both AT&T and RCN, both of which perform much slower that their advertised speeds in most Chicago hoods.
If they keep up with the good internet speed and help me out appropriately when I buy a TiVO to replace their junky HD DVR, then I'll upgrade this. But for now, I have my eye on you Comcast!
They are still Comcast, they are still an evil corporate giant, and they are still part of the inner circle of hell. However, they did do their best to work at fixing my issue. And, as convoluted as it all was, they did not do a bad job.
I received a return email from them Monday saying someone would be in contact with me the next day. Tuesday a pleasant woman named Verneen called and said she was working to get someone to my house for a later install time; I told her I was good with Tue-Thu. She left me a message Tuesday that I was set for Thursday after 6pm.
Wednesday, as I was calling to confirm, I received a call from their dispatch (or maybe it was the install dispatch, all these 'layers' make it a bit confusing) and I was told my appt was for Thursday between 4-7pm. Here we go again... Well, Verneen stepped in and assured me that someone would be there at 6pm or later on Thursday and that I did not have to take the Saturday appointment. Ok, if you say so.
On the way home on Thursday I got a call from the install guy saying he would be there at 6pm. The install guys turned out to be great, probably two of the most pleasant and personable I have ever dealt with. They even informed me that they were told I was a high priority ticket and might be a problem customer due to having multiple appointments canceled (actually, they were told by their dispatch I might be a bitch). Now to figure out who their dispatch is - negative stars for that sort of attitude.
So, after years of poor service and attitudes, let's call this a 2 - 2.5.
1 Previous Review: Show all »
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7/20/2009
Copy of the email I just sent to them via their website:
Recently moved and when scheduling service… Read more »
Worst customer service ever. What i'm going to write happened to me in 2008, but to me it was so weird that i had to share.
I ordered the MLB Extra Innings package for about $160 last year. I was given a choice of paying in full or spreading the payments out over four months. I spread the payments. I'll point out now that I've been a customer since 2006, and i'm on autopay so i'm never late.
Anyway, last summer my girlfriend and go to order a movie on demand and we were unable to. A box pops up on the screen w/a phone # to call. I call the # and talk to a rep. Apparently i have a $175 credit limit on pay-per-view type stuff, and the MLB package had pretty much maxed out my limit.
Okay, that's fine. So i say, "Well, let me pay what i owe right now so you can take off the pay-per-view lock and i can order the movie. The rep informs me that this is not possible and that i have to wait for the MLB payments, tha ti spread out, to go through. They would not take my payment right there, and they wouldn't expand the credit limit even though i pay my bill on time every month. Astonished, i ask the rep "so i've never been late, and i'm offering to pay for my MLB package tonight just SO i can order another movie and give Comcast more money....and Comcast doesn't want my business? Apparently, yes, because i was unable to order the movie that night.
That's just not right, and is my reason for the one star rating. Reading some of the other posts here seems to confirm my one star rating as legit.
Note to Comcast - If a paying customer wants something, you let them buy it. You don't turn them away.
I put up with Comcast's shit for way too long. The tv cable box and cable modem that they gave me were janky and would give out a lot. So I would have actual tv and internet service only about half the time. But my major qualm with Comcast is not their terrible customer service, inefficient/unknowledgeable staff or sub-par channels/service, but the fact that they think they can get away with it. And what they charge is OUTRAGEOUS.
Evil corporate assholes. Stay as far away as you can. I have since switched to at&t and DirecTV and will never go back to cable, much less Comcast.
I had the worst customer service experience ever at this location! The girl that helped me was carrying on a conversation with another employee and never even looked at me the entire time I was there. We had a conversation about a router I was never given that she showed checked out. She told me I needed to call customer support to resolve and laughed under her breath. I think she was trying to be rude. I am going to cancel services ASAP. Its expensive and the service I received both in person and on the phone was unacceptable!!
I've had no troubles with comcast over 1+ year of service. It was the default provider of my old condo building (free cable, we paid for the internet), and we had our cable+internet set up hassle free and within the time frame quoted.
When we moved up to Lincoln Park this summer, Comcast was actually FANTASTIC about switching our service. I called ready to haggle them down to intro rates, and right away they offered me an even better deal than what I saw online, with signing a 1 year contract (not at all a problem for me). They were able to set up an installation appointment for the first date I suggested (on a Saturday in the middle of summer when I'm sure everyone and their mother is moving and looking to set up their cable), and the installation went hassle free with no absurd fees.
All in all, friendly, knowledgeable, and very helpful customer service from the very beginning.
Lol...good ol' Comcast. I knew searching for this place would yield a board full of complaints. We all know that's what you get with any provider like this. I'm sure everyone hates Sprint/AT&T/T-mobile/Verizon just like everyone hates Comcast/Direct TV/Dish Network. Whoever you have, you hate!
Well, let me say this. I've had em all. I've had them in this order: comcast...direct tv...comcast...dish network...comcast. To be fair, the first 4 were when I was living at home and had no real choice over who would be providing our television with the lovely programming that I can't live without. I've experienced the lows of all of them. To be honest, they are all the same in that they will screw you at some point. For satellite tv, you'll lose reception during bad weather and this makes it far from reliable (I have nightmares that I have satellite and it would cut out during the Super Bowl). For cable, you'll pay a pretty penny and could experience issues that will require a service call. No avoiding it.
I'm going to give Comcast 4 stars and show them some love. I know it won't dent the 55 1-star reviews, but it is something. I can't argue the fact that comcast provides me with great cable television. Yes, it is pricey, but things that are better are pricey. Yes, we've had issues with service, but they've given us credits for that. Last time, my wife complained and they gave us a $14 discount for a year and upgraded our cable internet speed. Cheaper bill and better service...NICE!
The internet is very good. I can't complain at all, especially after the speed upgrade. I like to download a lot of stuff and use the internet for gaming, so I need a fast cable internet. No one else in Chicago can do that for me.
The phone...blah. It works fine, but who ever complains about their land line? Land lines always work fine. Most people today don't even use a land line though. We would probably be one of those people with only cell phones if we didn't need it for our security system. With the cell phone, land lines just don't seem necessary anymore. It is definitely reliable though, so it will work when our cell phones aren't cooperating.
We have a package deal that gives us cable, internet, and phone as you might have been able to tell by now. If I leave comcast, it wouldn't be as cost effective to go anywhere else with our needs. And honestly, we'd probably stay just cause when we are unhappy, it is easy to free things by calling in and complaining. We like that.
This is by far the WORST company I have EVER dealt with, and to top that off my parents in the suburbs are having the SAME experience with this unbelievable company. They really have no competition in apartment buildings so they just don't care!
I went out of town for 4 months, put my service on hold, I still had to pay about 15 bucks a month, but better than the 85... I call to extend my hold time by 15 days, seems simple enough and was an extremely quick conversation from a pay phone in the middle of a forest mind you...
I get back to Chicago only to find my next bill is $165 how is this possible! In one month my bill is that expensive? Seems as though they forgot to extend my 15 days, even more so there is no record of it and as the polite man says to me, are you sure I didn't call another company?? Who else would I call when this is the only thing on hold? So as it stands I have no choice but to pay for days I wasn't here, 65 dollars worth of crap I called and put on hold at the end of July... If I could move companies I would, If there was a way to end this Comcastic Suckiness I would...,
At my parents house in Hinsdale, they have been meaning to dig a hold for the cable line that has been in the backyard for 7 months now, they paid a company to come out and mark where all the water lines etc are about 6 months ago, today all those lines are gone and soon enough the ground will freeze. The problem with a line in the middle of your yard is the cable turns off rather easily from wind, rain, etc etc and your lawnmower has to be very very careful...
Amazing how this company has managed to screw over 2 people from the same family living in 2 different locations.
Do not, do not, do not choose Comcast. the digital cable box always freezes, the DVR decides what shows it wants to record (not you), and customer service is *ehhem. We have cancelled our service.
If you don't know by now, you are better off avoiding Comcast.
In the past I have had service with RCN (phone, internet, cable TV), DirecTV, and Comcast. In general, the only provider that gave me good service all-around was DirecTV. RCN was fine (the waits could be a little long, but...).
In the past when I had used Comcast, I had been stunned with the inability to get decent service (regarding initial service setup and following phone support).
Several years ago, when I moved to the suburbs, I initially started my service with Comcast. They botched the first setup for all three services and had to return to fix the phone and adjust something because I was not getting enough bandwidth (?), or whatever, to actually get the HD quality I was paying for. It was a mess. I dumped them as soon as my agreement time was up.
I recently moved back to the city, and the only provider that could get me the internet connections I wanted was, Comcast. I bit the bullet and let them into my life again. Horrible mistake.
The botched the installation of the phone. I went two days calling out, but not realizing that I was not receiving incoming calls. I had to make arrangements for someone to be at my apt. for their service call, which they did not make. They had a four-hour window, and they were late by about an hour. (They did give a $25 credit and HBO for three months, but I am paid far more for my time, and I think you should be to.)
But the worst was, when I realized I was not getting many of the channels I had specifically went over with the representative on the phone while we looked online together.
I called in to have the account corrected, and it took over an hour on the phone to do so. That includes three transfers, one disconnect, a deadline, and a recall. The people were polite, but their inability to take care of an the issue efficiently was disgusting.
Save yourself a headache. Avoid Comcast.
Um, Comcast, honey....please take your fradulent charges OFF my bill, thank you.
$157 appears on my May statement for....what? Oh, charges from June 2005- August 2006 in CHAMPAIGN. That's funny considering I lived in CHICAGO during that time. Also, I never even LIVED at that apartment in Champaign you claimed I lived at. Get your shit straight, Comcast. Please.
The woman at this pay center actually had the audacity to TELL me that "well, they probably didn't have the number '9' on their keyboard when they put you in the system, so that's why your address doesn't match." Um, what?
So, when I presented a copy of MY LEASE to prove I lived in Chicago, she told me that I could've went to Home Depot and created that. Why the EFF would I go to HOME DEPOT if I were to make a fake document? I didn't realize wood and other home improvement items were involved in that process. It's KINKO'S honey...at least get it straight if you're going to accuse me of something.
Now I have to go back and present utility bills, W2's, etc to prove that I actually lived here and not in said apartment in Champaign. The fact that they're re only open from 9 - 1 on Saturdays is a JOKE...considering everyone and their mother is up in here, returning broke ass equipment or complaining about their jacked up bill.
Comcast is the devil. The end.
Dear Comcast,
Please go eat 10,000 bags of dicks. And not in that positive, life-affirming way.
They let my cat out (4 hour search later she's OK but we're still pending scary vet results), fucked up outlets in my house, over charged us and gave us the wrong equipment (which is disgusting and half broken to begin with). On top of that-- no resolution from the twits on the phone other than not charging me for the installation (which, also, was 2 hours late)!
Ooh. Oooh. PLUS 4 service interruptions.
Want to know how long I've been their customer, how long it has taken for all of this to happen? 2 weeks.
ATT UVerse, here I come...
Love,
Rachel
Comcast is the absolute most irritating company to conduct business with. Essentially, lots of hidden fees and a completely inept customer service line. After I canceled the internet and cable service I had subscribed to, I received a bill in the mail that said I owed $0.73. Fine, I'll pay your effing $0.73, just leave me alone. I attempted to pay over the phone with the automated billing bit, but since I had canceled the service and no longer had an account number, no dice. Since I had to talk to a human they charged me $3.99. Fine, I'll pay your effing $3.99, just leave me alone. Today I receive a bill in the mail for $3.99 -- with an account number.
Comcast, I would punch you in the face twice if I could. I'll probably pay your effing $3.99 -- AGAIN -- but could you please leave me alone?
I haven't been to this office yet, but the local number to call is (773) 394-8757 - and also it helps to hit #2 to get to ad sales, where someone actually picks up.
Shadiest company ever created. Just spent 30 mins trying to sign up for internet online and talking to a live chat person on their website before they decided to tell me that instead of the $19.99 they were advertising everywhere, the service would actually cost me $59.99 because I wasn't already a customer...well, guess I never will be then!!! True bait and switch. Ridiculous and disgusting business practices.
2 appointments.
2 no shows by Comcast.
The first one, they called to confirm and tell me the technician was on his way at 5... called back at 5:40 to re-nig.
Rescheduled for 2 days later.
Told me that never happened when i called to see where they were. Insisted that i did have an appointment... for 2 days earlier.
Tried to explain to the rep that the appointment for 2 days earlier (that they cancelled) was no longer valid... as it was two days earlier.
She didn't get it.
Called RCN...
Better package for less money.
Installation next day.
RCN is better than Comcast. Period.
What the fuck? I called the number 773-772-9742 for this place so I could pick up my black box that the Comcast guy FORGOT to bring to swap out our cable. Yes, I have to go pick up the thing because to send a person out, they would charge us a fee again, EVEN THOUGH it was his fault he did not bring the appropriate equipment at the time of service.
The phone just keeps riiiiiiinging and riiiiiiiinging. I know this place has weird hours but I was told they were open Fridays until 6 but no one is answering.
Not even an answering service with the hours of operation is picking up??? No answering service at all!
Now I'm angry, so whomever is working when I come in there, I feel bad for you.
I'm pretty convinced that Comcast is entirely incapable of doing anything right. I've had a million run arounds and I'm sure you can fill in the blanks, so I won't even bother getting into it.
The cable TV side of their customer service is entirely ignorant and more than likely only a step above dealing with a voice automated system. I would seriously rather stick rusty forks in my eyes repeated than have to call Comcast for help. I've gone so far as to repair the wires inside my walls just to avoid having to deal with the incompetence of not only the mouth breather answering the phone, but the half wit who comes out to service you cable.
The internet side is slightly better, but barely. When you get someone on the phone, just ask to speak to a second tier tech support person, because all they know how to do is power cycle your modem, which is always the first thing anyone does when their service isn't working. They'll insist that you do it with them on the phone "because there's a specific way you need to unplug your modem from the wall."
I'm inches, INCHES from switching to Direct TV or Dish Network when we buy a house this summer.
Most recently, Comcast switched their web based email interface, which was probably the best part of their internet service to something called "Smart Zone." Holy crap my friends, do yourselves a favor and set up a Gmail account and have all your emails forwarded there, because much like every new product that Comcast launches, they clearly didn't stress test it. During the day, when people are clearly at work and checking their email from the web, it won't connect to the server. AWESOME. When I asked Comcast what the problem was, they told me to power cycle my modem. I'M AT WORK CHECKING MY EMAIL ON A CONNECTION THAT ISN'T PROVIDED BY COMCAST!
rusty fork into eye
Fuck Comcast.
Oh, Comcast, you are SO getting another star.
Today I called your lovely customer service line to see if I could lower my bill. See, I lost my job last week, and I'm just trying to be frugal in every way that I can to stretch out my savings as long as possible.
I was concerned at first about the girl helping me. "But... Your balance is zero." Yes, I realize that. I still pay my bills, yo. I just don't want to pay *so much* in the future.
Once she understood what I wanted, it took her about 20 seconds to knock over $30 off my monthly bill, all while keeping the same package. And I didn't even have to pretend I was going to cancel like some others have been known to do.
Thanks, Comcast. You're making this unemployed chick very happy she doesn't have to give up bad reality tv during these tough times. I mean, if I can't mock the girls on Bridezillas, why get up in the morning?
1 Previous Review: Show all »
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11/7/2008
Comcast, I generally don't have any problems with you.... knock on wood. Other than the occaisional… Read more »
In all the history of the world, I never thought that I would run into a service that I dislike as much as I dislike Comcast. If the services they provide and the people they employ were any more worthless, we could probably replace them with hamster wheels and those bobbing mercury birds.
The first problem was that they decided that it was appropriate to send me two bills within two weeks of starting the service both charging me for one month's worth of services. So, since the second week of having the service, I have owed them two months. Because I absolutely refuse to pay for two months worth of services when I had barely used one, my bill is marked as late every month. I have tried on multiple occasions to correct this with their billing department but the brain trust they employ doesn't really seem that they are capable of cooking a Hot Pocket so I eventually gave up and just seethe every time the bill arrives.
The second problem is that about a month after getting their services, the internet stopped working. The lights on the modem just kept blinking all the time. Because I work from home, on my computer, on the internet, this caused a problem for me. Eventually, after a week without internet and speaking to just about everybody that works for this stinking company, having two technicians come to my house and missing three days of work, I finally managed to fix the problem myself. In their defense, there was one person who seemed to know what she was doing but one person does not a good company make.
The third and most recent problem is that my television has now decided to start blacking out randomly. Sometimes it blacks out for five seconds, sometimes it doesn't come back at all and I have to reset the whole schbang. I have been on hold with Comcast now for 15 minutes waiting to speak to someone about the problem. Either no one is working or there are so many people who hate this company as much as I do and have as many problems as I do that they are overwhelmed and will have to take another dip in the shallow end of the gene pool to get more talking heads strapped to headsets.
This is what I paying $130 a month for? Effing ridiculous. I thought this was Chicago? Why are they the only game in town?
I live on the north west side of Chicago. Comcast has the area pretty much monopolized for Cable Internet or Television. No alternatives like AT&T or RCN, which is more prevalent the closer you are downtown, or the further you are into the suburbs.
Customer service for this type of business says it all in my opinion. Everyone has their horror stories, and I'm sure I can relate from just skimming the synopses right of this text field as I type.
To bluntly put it, and to reiterate what has undoubtedly been said a million times - horrendous customer service (telephone, online, or otherwise), irregular quality in service, and a rather shameful history of means to lure in customers with enticing HD packages or all in ones.
Unfortunately, for many, Comcast is the only choice.
Go to AT&T and to see for yourself the difference in customer service! I HATE COMCAST!!! I was spending $80 on basic cable...$80!!!
I'm big into non-profits so always order everything (esp AT&T service) through Chicago Red Cross's website and help them generate extra money in this hard time -- we are all struggling :(
http://www.chicagoredc...
Pretty much has a monopoly in Chicago. Surprise surprise, corruption in Chicago. They tried to charge us about $115 extra on our first bill wihch was hilarious. I look forward to a long line of pain in the asses from this shithole company.
I have never dealt with worse customer service in my entire life. It's truly amazing how little these people care about keeping their customers. I have had their service in Connecticut, California, Massachusetts, Indiana, and now in Illinois. I have paid them thousands of dollars over the last ten years and they completely don't care about keeping my business.
I simply called this North Avenue location to have a random $27.81 charge explained to me. It said, "Trouble Call." I had not called Comcast, nor had I had anyone out to look at my service or whatever. When I got through to "Steven W," he explained that the charge was due to me calling to have a tech come out to help with my service. I explained that this did not happen and it was probably just a computer glitch. Almost immediately, "Steven W" asked if I was calling him a liar and it just went downhill from there. He ended up hanging up on me. I called back and asked to speak with him, explaining that we had probably been cut off, and I was told that there was no one named "Steven W" at that location.
I spoke with Krisana, who said she was a supervisor, and she told me to "swallow the cost. It isn't a big deal." I told her that if she didn't remove the charge, she would lose me as a customer. She said she would not remove the charge because she said she would take her employee's word over mine. I asked for the contact information for the person that had supposedly come out to my location. She refused to give me that. I told her to cancel my account and with a very slow and deliberate tone she said, "I cannot, ma'am. You still have equipment," and then SHE hung up on me. What the hell is going on?! I am now tv-less and internet-at-home-less and I've never been happier.
On one hand, every person I've spoken with has been really friendly and made every appearance of effort to address my issues.
On the other, I have never encountered a bigger fustercluck of FAIL.
Lessee...
I tried to sign up for their services online, to get the "special" online rates. After I basically persisted in explaining and re-explaining what I wanted (X deal with Y upgrade), we got to the end of the process only for him to tell me that the previous tenant in my apartment was a bootleg jagbag who never turned in their equipment or paid the final bill, so he couldn't set me up--I'd need to talk to the local office.
Except, no one ever picked up the phone for the number he gave me. Ever. When I called the national toll free to find out why, I was told, "Oh yeah, they never answer those calls, they pretty much only answer the intra-office numbers." Great. So why in the deep fried hell was I told to call them? Rep #2 went on to tell me that I'd need to go to this Comcast location in person, along with a utility bill with my name on it (problematic, since all of my utilities are included in my rent, so all I had was a lease) in order to prove I wasn't the same tenant from before trying to con them out of their stellar services again. Until then, the account was locked.
Ugh. So I went to the office at 1255 W North when my business hours and theirs overlapped, stood in line for 45 minutes, then got to the agent to be told that the account was never on hold, she didn't know what the phone reps were talking about. She proceeded to set me up in the system, handed me the necessary equipment, and sent me home to set myself up.
Which I did. Alas, when I called to activate my cable, I was asked if I were interested in Internet as well. When I explained I already had internet on my new account, I was told no, the rep I had just seen had never added that to my services.
Since I did the set up myself, it was smooth sailing. For about a week. Because I got my first bill and learned I had not one, but two accounts--one with a mostly correct list of services, and one with a disconnection notice attached. I have enjoyed two emails, an online chat session, and four calls about the second mystery account, and was told alternately "I can't help you, call this person," "I don't know what was wrong but it was an accident, just ignore the second bill" (LIKE THAT IS EVER A GOOD IDEA),"I don't know why you're getting this, but I've fixed it, you shouldn't get any more bills for that" (fail), and "Oh, see, this is an installation charge, there aren't any services attached, so I can't actually close that account because there's nothing to close." A disconnection notice for an installation charge for services that I set up myself.
So yeah, I have cable and internet, and both work really well so far. But the hassle! My lord. If my only other alternative weren't RCN, I'd take my business elsewhere.
I TAKE IT BACK...COMCAST CAN SUCK IT
How does my cable suddenly go out during the playoffs?!? HOW?!?
And you have to love how they give you a 4 hour long window that you have to be present for to get a technician to come by but if you don't respond to their call in 1/2 an hour they will skip you and move to the next customer.
As I left my house to go to a bar with the game on, what did I spy overhead? The DirecTV blimp. A sign indeed.
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1/11/2008
ALWAYS THE CONTRARIAN
I know it's popular to hate the cable company, but I actually have never had a… Read more »
I have been to worse locations, but the customer service sucks no matter where you go. They know your choices are limited and they figure you will take what ever they dish out. I don't get too much attitude once I give them a smile and a good morning.. since most customers that are there aren't very happy either. So you get what you give..
They are no better/worse then ComED, People's Gas, etc etc
Dear Comcast,
If you're going to charge me $150 to install cable in my apartment (which already had Comcast, because my rental agency has a contract with you), at least send someone who knows how to actually do it. I think I could have successfully installed my own cable better than the creepy guy you sent over. It took him over two hours to install cable (in one room that already had a cable hookup). Thank god my boyfriend was in the apartment with me.
Also, you flat lied to me about how much my monthly bill would be. By about $80. That's a pretty significant difference. If I could just steal wireless internet from my neighbors, or use RCN, I would have no use for you and your lousy business practices.
Ps. I love your adverts showing that someone would rather be tackled by an NFL player than lose their Comcast for a day- as if! I wish I could just have your CEO tackled instead.
Comcast Internet Services can kiss my ass every day of the week, weekends and holidays included!!!!!!!!!!!!!!!!!
I've had comcast for about 4 years now, on and off. I say on and off because I kept canceling because they would piss me off so bad. I'm going to list a few of the crappy things that they have done to me:
-they are scheduled to come to fix an issue so I take the day off work becuase they will be here between 9 and 1. The bastards never showed.
-another time, I had an issue, I scheduled them to come on a Saturday...they never showed.
-once time an installation guy came, he told me that the modem that I had (that I had purchased from Comcast for 79.99 and they never gave me the rebate even though I sent it in on time) didn't work. He swapped it for one of his and took it with him. He basically lifted my modem!
-service works one day, down the next. Everytime someone in my building gets Comcast, they manage to diconnect mine.
Oh, and never let let them charge you top dollar. If you call for service they will automatically give you the highest price they can charge. Tell them to get bent and they will come down in price.
Alas, today I cancelled my service for the umptheenth time. I've decided to forgo them all together and jump on my neighbors unsecured wifi.
If there is one thing I have come to understand with dealing with Comcast, it is the fact that they hate me. Its ok. I hate them too. So far my summer has consisted of 11 angry phone calls to Comcast. They dont start off angry, but they end with me drinking vodka from the bottle to calm my nerves.
Today, I spoke with three different people about an issue that has been going on since January. JANUARY, with no resolution. I spoke with a woman today who fixed the problem in about 3 minutes. Seriously? Are you sure its fixed I asked. I was doubtful because the 20 other reps Id spoken with made me think I was asking them to perform brain surgery. Yup, problem solved. So for that,Comcast gets an additional star from me. For dear Eloise herself. God bless you dear woman.
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12/17/2007
"Look maam I dont want to argue with you " were the first words out of Paul's mouth when I called… Read more »
Dear CEO of Comcast:
Are you happy with your job? Are you happy with your company?
I bet your mom brags to everyone saying, "Oh, you should see my son! He's a big CEO. He runs Comcast!" Well, if I were your mom, I would not be bragging to people about what you do.
You see, Comcast has tried unsuccessfully since April to install cable in our apartment. For a company that installs cable as one of its top business activities, it sure does a miserable job. Thank God you guys were not in charge of getting a man on the moon. Or saving people's lives. Lord knows installing cable is hard enough for you.
Of three scheduled appointments, your technicians FAILED TO SHOW UP FOR THREE. Well that's not entirely true. On the third appointment, I saw the Comcast van outside and when I went out to get him, he drove off. The lazy bastard didn't even ring the door buzzer! I don't like people who waste my time and I'm sure you don't either.
So, if you want to call me up and offer me free cable, go ahead. But, I would say no, even if you personally showed up to install the cable. I will gladly go back to RCN and pay twice as much because at least THEY CAN SUCCESSFULLY INSTALL CABLE. And on the first try too!
Hope you are enjoying your fruity drink in some exotic locale,
Beth M.
PS- Maybe your mom doesn't brag about you and your company, ever think of that? Maybe she has read all these crappy Yelp reviews for Comcast.
PSS- Google "Comcast sucks"
1 Previous Review: Show all »
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4/13/2008
Comcast blows.
Unbenownst to me, my husband decided to switch from RCN to Comcast to save us… Read more »
these people are idiots...
first off they spell my name wrong, which isn't too big of a deal except that I suddenly have been getting junk mail with my name spelled wrong the same exact way, which means they are basically giving you name and address to junk mail companies... not cool.
then i go into cancel my account at their north avenue location. the wait wasn't actually terribly bad, since i seem to have gotten there at a good time. everyone after me however, was not so happy as the line increased after 5 minutes of me getting there. I give them my equipment back, goes fine. then I realize that they actually owe me $20 from my online statement. I have to ask to confirm if this is true. They say yes and nothing else.. "OK well when are you going to give me the $20?" they say, OOOO 4-6 weeks! "how?" o, we'll mail it to you, is what they say. ok well i just told them that I am moving! shouldn't it be intuitive for them to ask me for my new address?! it is week 6, check not here.
