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Comcast
Rating Details »
Category: Local Services [Edit]
Neighborhood: Near West Side10 S Canal St
(between Arcade Pl & Madison St)
Chicago, IL 60606
(312) 906-9386
- Nearest Transit:
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Clinton (Pink, Green)
Washington/Wells (Orange, Brown, Purple Express, Pink)
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73 reviews for Comcast
TRACY CURRAN...........
Remember that name folks. Not sure where she is located but she is a manager and a bad one at that. But let me begin from the beggining of this nightmare of poor service and sorry excuses like Ms. Curran..............
I moved. yep, its rare here in chicago. Before moving I had signed a contract for one year. Cable 29.99 internet 24.99 and HBO free for one year. I move and I set up the appt. for them to come out and disconnect. They never came out, whats worse? they never transferred the service to the new adddress and the contract. Yep. See where this is going and why it took over 3 weeks to get this right....
So my services are shutoff. I call up and get a young lady who assures me she will follow up. she understands what happened. she tells me after calling me back she has taken care of it. I think her name was Ita? I have the notes here somewhere and documented calls and I kept the voicemails from her. Well it didnt work. I was charged the incorrect dollar amount and services shutoff again for non payment. although they were still charging my credit card. the payments were never transferred like she said.......I was furious. anyone in customer service understands how pissed off you get when you are screwed over.
so after all this happens and i call up and get terrible attitude that i owe them money i ask that she be quiet for two min. put me on hold review over all the notes on my account and get back to me. well she did and was freaked out. i told her now i want your manager on the phone. after 5 min......enters Tracy Curran. She works M-F 9-5. how nice........she gets on the phone and proceeds to apologize and i tell her of the crappy service I have received and how I will be penning a letter to the comcast heads. she of coarse says i will take care of the unauthorized debit and credit your card. well the debit should have never happened and Tracy Curran never corrected the price either! thats another call. so for my being put Tracy Curran doesnt credit the card she credits the account........she didnt do me any favors and never turned back on the hbo. She covered the error and didnt give me any benefit for being inconvenienced. i did get cable and internet finally. Tracy Curran on top of this never corrected the billing! Thats to more calls and an internet chat. yep.
So after the Tracy Curran incident and poor service from a manager. nice of Tracy Curran to leave it to her employees to correct her mistakes. if your getting I am imprinting her name in your brain your right.
after more calls I get the bill corrected. however, I didnt get the HBO that was promised. that has to be another call and not part of the package after all. sadly I have another year of this bad contract and poor service. we wont talk about the service guy that showed up and didnt want to work and I had to aske leave. really? is this what Tracy Curran and Comcast is about? Yes I have my letter ready and yes I have the execs faxes and addresses. being in the stock market you know where to go to get public information. yes Tracy Currans name is all over it................I cant wait to fax this and see what they have to say and why people are turning to other resources. its not like you cant run your laptop to your tv's now and buy for $19.99 a year cable tv on computer and run it to your tv that way...........that cant be that stupid can they???????? its not like that has over 1000 channels for that price....well it does. to many choices out there.
So no HBO that promised finally the right price poor service and I have to send in letters to let the execs know at Comcast what people like Tracy Curran are really about and the poor service they provide.
Today is a happy day...my last piece of Comcastic equipment was returned (at the end of a 30 minute line), and I'm 100% DirecTV. I have a ton more HD channels, a 'modern' online guide that's accurate, a far superior DVR, and about half my money back a month in lower prices.
I would put Comcast in the same room as Big Tobacco, Ahmadinejad, and people who club baby seals. I'll wait patiently while you run yourselves into the ground for your sterling customer service, cutting edge technology, and competitive pricing.
1 Previous Review: Show all »
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2/19/2007
I'll ask that you bear with me, as this may be a doozy of a review. I promise it is not done out of… Read more »
I had been a subscriber to Comcast as we basically had no other option... at the time i also used XBox live quite frequently and thus needed to use Comcast hi-speed service... but after weeks where service would just simply disappear, and days where i would not get internet service... I finally had enough. I switched to AT&T and Dish Network.... That too only lasted about 10 months with a lot of bumps and problems.....
I have cut the strangle hold on which those companies had on me since. Though i still have AT&T for the home phone and DSL service.. I have recently told them to kiss my you know what and I no longer need their $100+ a month tv service... out of 250 channels i really only enjoyed 12 or so channels. With most channels now broadcasting in HD... I can more then live with out Cable or Satellite service
I've actually had a good experience this go-around with Comcast. I do, however, think that it's ridiculous what they charge for HBO/SHO. Grrr!
I've only had one issue and the tech came out and was courteous, fast and fixed it right the first time.
We also have AT&T for phone and internet -- both have worked just fine. I wouldn't say I'm a fan but I'm content. :)
Unfortunately, Comcast, I'm stuck with you. Since AT&T U-Verse isn't available at my address, and my dickhead landlord wont allow me to get a dish installed on his building, I had to opt for your "triple play" bundle in effort to cut costs in this rough econ....no I'm not going to say it this time! Grr.
Some good things I can say about you though, is despite your reputation for the worlds worst customer service, my calls to you lately have gone quite smoothly. Although the last representative I spoke to sounded extremely creepy, as if he were watching some kind of erotic porno instead of taking my information. But to my surprise, no ineptness or unrefined asshattery. Your cable internet, which saved me from dial up hell in 2002, still remains your strong point.
But I'm not out of the woods yet. Installation isn't until next Friday, so there is plenty of time for you to piss me off. And I still dislike you because of the monthly payment increases every bill I get. I hope I don't have to lower you a star a week from now. But if everything goes great & I finally have my digital cable? I still don't like you very much.
Comcast can suck it.
I have never had worse, more frustrating service (if you can call it that) anywhere in my life.
I wish I could give them -3 stars, just like the negative signal I'm getting at home which is forcing me to internerd at my local coffee shop in hateful vain.
I have had sporadic access at best for the last week, each day resulting in making that dreaded call, where you swear you've given them your phone number 10 times already only to be asked for it again, and then again. When you do finally get a person on the phone, they ask you again. Every time I call, I get a different answer as to what the problem is. There is no consistency in customer service. I've even been hung up on, and I can promise you I wasn't acting my usual angry self. I was a good girl.
Hell, if there were such thing as a hamster-powered wheel I can stick out my window that magically received signals I'd be all over that. I can only imagine hamster-powered internet service is way more reliable than the crap I get from Comcast.
Do you really care what I have to say about Comcast? I didn't think so. They suck. I just wanted to help get their star rating down to an even 1.
I've had setup problems at every place I've lived in and wasted countless mornings and afternoons waiting around for them. They'll occasionally give you a credit if you complain enough, but it's hardly worth all the time you waste on the phone and waiting around for them to fix what they should have done right the first time.
I have been watching my monthly payment increase for the past 3 years by about $1-$2 every month. I am guessing that they realize that there are no other providers in Ukrainian Village to compete with, so why not increase rates while decreasing quality of service?
As soon as Chicago stops regulating the cable companies, I believe that competition will drive the providers to try harder at securing business throughout the city, rather than petitioning the city to allow them to expand into other areas (and ultimately being turned down).
I'm satisfied with the last experience we had with Comcast. A tech had to come out to the apartment to fix the cable in the living room. For some reason, the signal was super weak and we could barely watch TV because the picture was insanely scrambled.
The phone conversation I had with a customer service representative was quick and easy, which is surprising. Usually calling Comcast means waiting 20 minutes just to talk to someone and then usually they can't help you with anything. Not this time! The call was easy and she set up an appointment right away. Everything went through just fine and I was shocked that I only had to talk to this nice woman for 3 minutes. Yay!
The tech was late by about 30 minutes, which is really irritating. However, he was very professional and fixed the problem very quickly. He immediately realized that our Internet cable was hooked up to the TiVo cable splicer and that's why the signal was insane. We obviously made some kind of insane mistake when we hooked the cable up to the TiVo, but he fixed it no problem! I don't know how this problem didn't occur earlier, but whatever... it's fixed now! The tech was only here for about 20 minutes and everything was fixed quickly and free of charge.
This experience was enough to bring up my entire rating to a three instead of just two. Will Comcast continue living up to this three star rating?
1 Previous Review: Show all »
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10/21/2008
I've never been to this location, I'm just writing about my experience with the Company.
When I… Read more »
I used to pay $80 after taxes and fees for Speakeasy Onelink DSL running at 1.5/384. It wasn't very fast but dammit it went down maybe like twice a year for five minutes and they never throttled my bittorrent connections. That service was so much better than Comcrap even if it was more expensive. I'm actually now debating going back to that slower connection even though it'll cost twice as much as Comcast currently does.
When its not Comcast regulating what I'm allowed to do with my connection its one of the most unstable connections I've ever used. Their dns servers are pretty much unusable too. About twice a month the connection dies about every three or four minutes for a few moments. If I'm trying to play pc games online I need a constant connection and not one that decides to come and go.
When new technologies like Wimax and fiber to the home start appearing in Chicago then Comcast will maybe finally decide to actually care about their network maintenance. It'll be too late then.
Comcast, how you disappoint me. We're in this together for the long haul as I will never get a dish and you will be my service provider. Outside of your bundle package, I think my setup is fully operational like the Death Star. Pretty much all premium channels and three boxes, two of which are DVRs. However, the DVRs are crap Motorolas which seem to have issues all the time. We watch a lot of shows, so when one of them goes bad I lose all of my shows when they swap them out. On the bright side, the previous owner of my DVR had some episodes of Lost on there for me. Tons of HD channels and good service for the many issues I've called about. Oh yeah, love the Slowskis.
Yes ya'll, that IS in fact FOUR stars you see, FOUR stars!!! But before you flip out let me explain.
In the 3 1/2 years I've been with Comcast, I've only had ONE occasion when the tech had to come to fix my cable. One Saturday morning my cable was shut off (right during Paula Deen of all times, damnit) and I gave comcast a call. After a quick back and forth, the rep said she couldn't do anything and will have a tech come tomorrow morning. Sure enough, Sunday at 9:30, tech guy was there and out in less than 45 minutes, case closed. After that, I had NO problems with my cable whatsoever. The ONLY reason why I didn't give them 5 stars was the fact that my bill went up about 2 bucks every year for no reason AND the fact that they're a monopoly...until NOW. I've just found out that I can have RCN (YAY!!!!) About 30% cheaper and get this...RCN has the BOOMERANG CHANNEL! Oh glory day! So to Comcast I say, it's been a blast but I must move on! Oh BTW, 2 cool points for having a guy come and pick up your converter box, good lookin' out!
Dear Yelp-
Can I give them -1,000,000 Stars?
My cable and Internet have been out for two weeks. It was diagnosed as a "Line problem" that could be fixed right away. Seven phone calls, three technicians later... NOTHING.
I've heard the horror stories about Comcast and believe me they are all true. But, WOW cable sucks just as bad and DirectTv customer service is useless as well.
MONOPOLIES ARE BAD
Comcast has been THE worst company I have ever had the experience of working with. I have now wasted 3 (yes THREE) days of work waiting for technicians to show up to fix my internet and they either have not shown up during their alloted THREE hours, or they showed up and "fixed" it only for my internet to not be working 2 hours later. I have now also spent over 4 hours of my life on the phone with them. I have never been so unhappy with a company that only exists because of their customers.
Does anyone have any suggestions for other internet companies in Chicago???
I'm actually chuckling while writing this review. Here are the reasons why:
1) Last night, I decided to be active and wanted to try one of their On Demand fitness programs
B) I don on my best workout clothes, move the furniture around to provide ample space, psych myself up for the pain I'm about to endure, turn on the TV, choose On Demand fitness cardio, and it proceeds to tell my I need to subscribe. HUH?? So wait, I can watch a crappy movie for free, but I can't get my exercise on??
3) So, right now, I'm trying to access their website to find out what this whole deal about subscribing is. Well, their website keeps timing out. That's right, I can't even access their website. And these monkeys offer internet service?
P.S. My apologies to all monkeys.
Sadistic, monopolistic, heartless demons from hell!
All of them!
I've never had worse customer service.
All I want is an affordable, reliable internet connection!
Why do they have to be such douches!!?
Who's running this sham operation anyway?
Fuck you, COMCAST!
Oh, Comast. It's been so long since I've had to deal with the tangled web you weave -- at least three or four months since my cable and Internet went inexplicably dead.
But yesterday, I attempted (as usual) to pay my monthly bill online, only to find that I now need a pin to get into my account. Apparently, you sent it to me. Unfortunately, I immediately throw out any piece of mail with the word "Comcast" on the outside of the envelope, considering that I get something DAILY, usually pushing another Comcast set of services that is cheaper than the price I'm already paying.
Being a good citizen, I attempted to call you up and pay you. But you informed me that to pay over the phone while speaking to a person would cost me $3. No problem, Comcast. I asked to be transfered to to the automated billing center. But wait. To do so, I had to give my new cable internet phone number, which you had changed over to my primary source of contact without my knowledge. It didn't seem to surprise you that I didn't know it, and subscribed to cable internet phone service only to receive my cable package at the discounted rate (yes, it would cost me more to just have internet and digital cable than to buy all three), and you were kind enough to change my point of contact back.
I thought you were kind enough to transfer me directly to automatic billing. But no, Comcast, you disconnected me. So I am sitting here with my credit card in hand, ready to pay you off for another month, but no way to make that happen. Why Comcast, WHY?
I am going to go against the grain here and give Comcast 3 stars. Here's why:
Comcast is equivalent to a troubled adolescent; frustrating in the sense that he or she has so much potential but this youth just cannot pull it together. What is one to do? Be persistent.
I cried tears of joy when the Comcast guy came to install hundreds of glorious channels: Soap, WE, The Tube, HBO, Encore, Indie. . the list goes on and on. The cable installer even came EARLY and was out in less than an hour. Buh-bye 4 hour time slot on Saturday Woo-hoo. However, I knew there had to be a catch. There was! In my case, the On Demand did not update. For days. If I am dropping down $17 extra bucks a month for HBO, I should be able to watch Tony Soprano not just on Sundays but on Monday, Tuesday, Wednesday - you get the idea. AFTER 3 calls, Comcast finally fixed the problem. Each call / representative was more helpful than the last. But, when I called those first few times and nothing changed, I MEANT it when I said I would call back the next day. I will call back EVERY day if I have to. I want my HBO.
Comcast is a necessary evil since cable TV is a vice of mine. On Demand and the channel options are the sweetest things ever - when they work- and I will take it any day over RCN, The Dish, etc. True, Comcast customer service is shoddy, but you will get what you want if you ride their ass hard enough. Trust me.
Avoid comcast at all costs - oh wait a minute - YOU CAN'T BECAUSE THEY HAVE A MONOPOLY!
Due to this monopoly they don't pretend to give a shit about their customers. Like almost everyone who has dealt with comcast they didn't show up for their "appointment" (um do you know what my clients would say if I told them to wait around somewhere for 5 hours and hope that I show up?) then accused me of lying about being at home. I was there but could not wait *another* week to get my internet fix so I canceled their service.
I hate comcast so much that I now do not have cable television at all. Yup, you heard me right they're so awful they turned me off from television on the whole. I also got DSL internet service even though I knew it would probably be slower because that was my only other option.
In case comcast ever decides to clean up their act and actually care what their customers are saying about them: I know that the $115/month that I used to give you is small potatoes but all those pissed off customers are going to start adding up. Keep holding on tight to that monopoly, it is definitely the only thing keeping your business afloat.
Edited because I felt the need to add that this is the only business I've ever dealt with that has actually made me cry.
I'm not sure if this is the exact location I use, but I do have Comcast as my cable and internet provider.
I guess I can understand some of the issues people have with Comcast, but I have experienced pretty good service.
When I first had it set up in my place I did feel that they charged a phenomenal fee, but I opted out of them setting up my wireless and that saved me about $50. It was easy to do on my own.
Then recently when my Tivo crapped out on me (a sad sad day), I decided to go with the Comcast HD DVR. Instead of having to wait for an appt, pay them another fee, send back my old box, etc. I just had them send me the box. They waived the shipping and there was no extra charge...just the $13.99 per month. It was really easy to set up to and I'm pretty much technologically incapable most of the time. However, I did get charged an activation fee and they started charging from the day I ordered the box, but I just called and said that I was never told about the activation fee and I shouldn't have been charged while the box wasn't in my possession and they credited my account.
Also, I think I've paid for a full month of service maybe 2 months out of the whole time I've had Comcast. Whenever I feel that my bill is too high, I just call and ask them to give me the introductory rates. It works every time. It is a pain because it's only for 6 months at a time, but I save around $50-60 per month when I do this.
I guess I must just be lucky.....
Comcast is horrible. I used to have DirecTV and even in the "city of wind" (as the crappy Comcast commercials say) it was better than Comcast.
Had the same problems with getting the advertised specials. The phone folks don't know about them or the Web site doesn't work.
Plus, with the HDTV with comcast DVR, it flickers out all the time. You're watching TV and enjoying a show and the screen goes black for about 10 seconds with no sound. Doesn't happen with the non-HDTV cable box. I'm on my second box to fix the problem. Plus, we had to have a new remote at one point because that stopped working.
If I could do DirecTV again I would but am not able to where I live.
Simply put... THEY SUCK! Go to RCN! Suck we're stuck with Comcast... I'm so not even COMCASTIC any more!
I am paying $108 dollars for some cable package that includes all channels, Tivo, and your mom. I don't, nor have I EVER wanted Tivo. I am perfectly content downloading my BSG, thank you very much. ALL I WANTED WAS INTERNET. I am, GASP, just fine without cable tv. In fact, with a few mind-blowing exceptions (just frack off, ok?), I'd much rather have a life than watch tv shows.
But it was wrong, so very wrong to go from paying $16.99 a month for fast internet (RCN) to $75 a month for slower internet (Comcast). Somehow their customer service rep convinced me that spending $33 more for every channel in existence would solve all my problems. This package would give me fast internet, and so much more. And I, being human, and weak, said...fine, ok.
I guess I'm as pissed off at myself as I am at Comcast. Should have sucked it up and paid the $75 a month.
But this doesn't mean that Comcast is anything less than the devil, nor does my story stop here. But, I think that there are enough customer service horror stories under the Comcast Yelp entry, that I don't need to add yet another one. Seriously, are there any class action lawsuits against them yet?
UPDATE: We've done the unthinkable. And cancelled the cable. Boyfriend and I are officially now a TV-less apartment... And suprisingly enough, the world didn't end. Netflix just comes more often, and honestly, I'm getting more action....
My experience with Comcast was better than mine with RCN (which isn't saying much) but they still get the same rating. If you have to get cable, I'd recommend Comcast over RCN but that still isn't saying much at all.
This is back in 2003 when we ordered Comcast and after two no-shows to set up our internet/cable tv - the third appointment, someone finally showed up and set up the tv and said that we'd have to set up another appointment to set up the internet. After one more no-show, their fifth visit, they finally showed up to set up the internet. The good news - we only got charged for the actual times when they did show up.
The bad news - sure, their start up bundles are affordable but after that initial period, their prices really sky rocketed and tripled after that.
Throughout that one year that we used comcast, the internet was faulty and would conk out from time to time. Very frustrating but at least, the cable channels were fine - no complaints there.
I wish I could give them zero stars too...I still have emotional scarring from dealing with those idiots. We called customer service to drop them because the picture was HORRIBLE and they tried to upsell us. Yeah, that's what we want. Give us more channels with perpetual snow. Stray from the script, morons.
Their "repair" staff is no better. Three different cromagnums came out at different times and did nothing. The last guy actually said to me, "Well, be glad you're not in Glen Ellyn. Their picture is WAY worse!" Wow, all this and you can talk too!
Yes, when it snows/rains really hard the Dish acts up. That's why God made DVDs, reruns and roof antennae. The world won't end if you don't see a TV show. I'd rather watch my HD clear as a bell 98% of the time than really crappy 100% of the time. If you're in Wheaton, trust me, go with the dish.
We've had comcast for a few years now. No its not great especially the internet which I can not believe how incredibly slow it is! I have to disconnect and then reconnect it at least once a day and then it seems to go a bit faster. Though our cable tv is ok - We've never had a problem with it.
I would probably give comcast 2 stars because its service is typically average and I am constantly annoyed by how slow the internet is but I've never had any major problems with it.
However, I give comcast 3 stars solely because the guy that came to hook up our cable and internet after we moved was GREAT. He was on-time and professional. He did not give me the creeps and was very thorough with his job. He hooked up our tv in our living room and then drilled a hole in the bedroom to hook up the tv in there - previous contractors just drag the cable along the hallway. He even secured the cords along the base board of the wall so that they didn't look unsightly. He then hooked up the internet. He also gave me a new power cord for our box which was really nice because I was still unpacking and could not find it. He restored my faith in comcast *sigh*
Oh where do i begin. I just wanted to write just one small thing about comcast. If you are a customer on autopay and change your mode of payment in the middle, the comcast system will allow that but not ackowledge the payment on the payment due date. Strange but it is the case with comcast. after you miss the payment (without your knowledge and despite being disciplined and on-time on payments) they will assess a late fee. When you call one person will promise to remove that late fee but he or she won't. Then you call again and sort this out and keep on monitoring what's going on!! if someone from comcast reading this...take this serious and correct it..or someone will sue you....YOU GUYS SUCK..
The worst! I used them for about 8 months and the whole time it was kind of touch and go. At the end though is when I started losing my mind. I work at home as a web developer so I kinda need my internet connection to work all the time, not 30% of the time all the time. The first 4 times I had technicians out I was patient but visits 5-10... They would come out look at everything jiggle a few cables and tell me everything was fine. They were never able to fix it. They told me a squirrel probably gnawed on the cable.
Finally I gave up and switched to AT&T. I hate them too but at least my service doesn't go out.
If you're sick of getting all the mailers from them too get removed from their mailing list by calling :
Advance Mailing Systems
Northlake,IL
(708) 836-0600
They send an obscene amount of bulk mail. They were sending stuff to 4 apartments that don't even exist in my building.
Comcast just sucks. We had to switch last year when we moved into a condo building that had it--OK, no problem. We had Dish before and loved it, but On Demand--who could resist that?!
When we moved again this year, we considered switching back to satellite and decided we weren't sure if we could live without On Demand (yes, we are TV freaks). We'd had no problems at the condo so what the heck?
First, it took them three tries to install. The first day I'd taken off to wait for them. They never showed up and somehow magically rescheduled themselves without letting us know. Apparently that wasn't a good day either, because they never made it the second time. After an hour on the phone, ranting and raving, threatening to get satellite, they sort of surprised us with an installer on our doorstep the next morning. I got a call at 8 as I was on my way to work that the installer would be at my house around 8. OK...luckily hubby was home.
After that, everything seemed OK, aside from the fact that we were getting shafted up the bunghole with a pineapple by our bills. This was up until about a month ago, when the DVR (heavily used) on the box in our bedroom started failing. The same day, On Demand konked out. To top it off, the DVR in the living room stopped working as well. It's like the boxes expired or something.
Called up to find they had to send a technician out. Great. First guy came on a Tuesday, he said the problem was that the TV wasn't tuned to the right channel. Are you kidding me? He couldn't fix it, so another guy came the next day. He said the issue was that we didn't have the TV turned on. Um...needless to say, he couldn't fix it, so he said another guy would come the next day. Nobody came. I had to call in again myself, and finally someone came out the following Tuesday. This guy replaced both boxes. Almost immediately, the DVR in our bedroom started to skip, and by Thursday, it and On Demand were, again, completely nonfunctional.
This was the last straw. I called up Dish and DirecTV, opted for Dish, and made the cancellation call to Comcast. The customer service rep made a feeble retention attempt, asking if we'd like someone to come out and replace our boxes. Ha. Been there.
Doesn't end here. I told the guy on the phone that I wanted to keep broadband (we plan to switch to AT&T DSL eventually) for now. When we got to the service center to return our boxes, that cs rep said we were scheduled for complete disconnection.
INCOMPETENCE!
SUCK SUCK SUCK.
My DVR is ALWAYS freezing up, I am CONSTANTLY having to unplug the frickin box and let it "restart"....CONSTANTLY having to deal with STUPID, BARELY-ENGLISH speaking MORONS because I am CONSTANTLY having problems..
so, three words:
SUCK SUCK SUCK!!!!!!!!!!!!!!!!!!!! (as in, they SUCK SUCK SUCK!)
Worst. Company. Ever. Most evil corporation with no redeeming values.
Customer service is an oxymoron with this company. Expect to not only be nickle and dimed, but annoyed and even left waiting for service. Unless you are a masochist, you will hate dealing with these slimy weasels.
Unfortunately, they are the only game in town for cable internet.
I have Comcast Digital Cable TV ("SIlver Tier" service that runs about $85.00 per month) and I just recently elected to change my landline phone service from AT&T to Comcast DIgital Voice...
In the years that I've had them I've only had one appointment "snafu", they came out a few hours later than scheduled and so all was eventually well. Otherwise they've been right on time, plus which they've called a bit before to confirm the appointments and afterwards to check that everything was okay...
I've had no technical problems with the new phone service. Phone was down for a few hours one early AM, this was for "system maintenance". No biggie, but it'd be nice if they would let folks know before - hand about this...as I don't have a cell I was in the dark for awhiles about the phone service, no way to contact them.
Their phone CSR's can be very good or maddenlingly air - headed...it's the luck of the draw. And I've had no billiing problems. It's wise to elect to still get a paper bill, that way you have a "back up" in case of any mishegoss...
I know people in my nabe (East Lakeview) who have RCN cable, and they tell all sorts of horror stories, they actually want to get back with Comcast...
"YMMV", as the old saying goes...
Good story... I went into the Comcast location on North Avenue not too long ago. They have a TV mounted so customers can watch something while waiting in the ridulously long line. However, the cable was all scrambed and not viewable. In their own store its that crappy!
Another funny item is that when I canceled they asked me what I was going to do with my time now that I couldn't watch TV anymore. What a dumbass question.
The Bad:
- Website designed by a 12-year old,
- Lonnnnnnnngggggg waits on the phone with customer service and instead of fixing my problem they try to sell me phone service,
- Gets really expensive after your promo runs out,
- Poor reception and numerous freezes in the middle of my fav shows,
- Employees with some of the lowest IQ's in all the land. And they're rude. And ugly.
The Good:
N/A
Now I feel better...
It's all been said... Comcast sucks beyond belief... horrible, evil thieving bastards, they are! There is definitely something wrong when there is no competition for a company who's most likely never had a satisfied customer! Haven't used them in 3 years and just hearing the name still makes my blood boil.
That being said, I suggest you do ANYTHING possible to avoid using this terrible "service provider" (HA!). When I first moved to Chicago, I actually went w/o cable and internet for 1 year because I thought Comcast was my only option. I ended up realizing that I could get a phone line and DSL thru AT&T for less than just broadband from Comcast. Plus, I hardly EVER have problems with the svc, which is major since I now telecommute for work.
My landlord had said that he wouldn't allow a dish on the building, but I reasoned with him and he finally gave in. I got Dish network and have had virtually no problems with service, reception, billing, etc. Seriously, if i got comparable cable and internet svc with Comcast, I would be paying about twice as much!
Not much more to be said than, I echo everything below and probably above.
Let's talk about a something I loathe more...I can't. Sorry to disappoint.
It's sad that Comcast has received just one star overall but, for the most part, we are forced to use their cable services. Dealing with Comcast for the past year is enough reason to get DirectTV.
Customer service? No
Good cable service? No
Economical prices? No
Frequent problems with the cable? Yes
Comcast, for all the reasons I hate you, the number 1 reason has to be that your stupid automated system always routes my calls to Michigan because I still have an Ann Arbor cell phone number. Comcast, I know you are in the landline business, but you need to get with the program: people keep their old cell phone numbers even when they move to a new city! Good god, I must have talked to Comcast representatives is Detroit 30 times. Why? Because I'm always calling due to busted cable or internet. And after I spent 20 minutes on the phone talking to your Detroit rep, figuring out HOW EVER we are going to get me to talk to a Chicago rep, and then finally talking to a Chicago Rep, it usually takes 3 or 4 visits from one of your employees before the problem is fixed. (As a sidenote, the employees who come out to my house are always polite and nice. I have no personal problems with them. I just wish they would fix my flipping interweb.)
In sum, Comcast 1) always has my calls routed to Detroit (and no one in Detroit ever has the slightest clue of how to transfer me to the Chicago office); 2) either my Comcast cable or internet is always broken; 3) It takes their employees multiple trips (all which require me to stay home from work. not cool!!) to fix the problem; 4) it is way too expensive for what you get, AND 5) Comcast also refuses to let me cancel my DVR until I drop off my entire Cable box at their North Ave location, which is never open at any time where I could actually do that (thanks for looking out for your customers, Comcast). I just pretty much can't stand them. If they didn't have a complete monopoly on cable in my neighborhood, I would have dumped them a LONG time ago.
Again--To all the Comcast employees and phone operators--you are always very nice to me when we often (so often) talk, and I don't really blame you that your employer is the worst business in Chicago. But to Comcast: read these reviews. Everyone thinks you're the pits. Get it together STAT.
Prime example of why we need cable competition.
Rapist cable guys? Enough said!!!!!!!
Arrgh! It's so frustrating how monopolies can get away with stuff that other companies might get shut down for like, you know, taking money unauthorized from customer's credit cards. Some people might even call that STEALING.
Basically Comcast charged us twice for our November and December cable bills, overdrawing one of our accounts in the process. We caught it and called them. They "can't" refund it for 60 days and it will be a $20 charge for them to do so. So not only are they getting our money 2 months in advance without our permission and without having to pay us interest on it, we get to pay $20 and whatever overdraft charge we incur with the bank for the privilege. Nice.
I don't have cable, and with this recent experience I won't order it from Comcast.
They must hire the most obtuse sub-contractors. This morning I could not get out of my garage because of an unmarked service van blocking it. I honked, called the apartment managers, went into the courtyard to find the miscreant, and finally had to call 311 to get the car removed so I could leave. An hour later, the police hadn't come, but I finally saw a Comcast employee crawling up from downstairs. I was not nice, yelling at him "Don't EVER park in front of a garage." He had the nerve to lie and say it hadn't been long. Even the cop said she wanted to cancel her Comcast after seeing his idiocy.
