Citibank

 

42

114

jack p.

San Francisco, CA

OH NO YOU DIDN'T!  

I don't have an account with CitiBank.  I bank with that big dumb animal WAMU.  But this review isn't about WAMU.  No, it's about a friendly little $3 surcharge for non-CitiBank withdrawals.

Sure this absurd charge may be a corporate policy, my disgust is likely misplaced, nevertheless,  THREE BUCKS TO TAKE OUT TWENTY?  Yet, as with much of life, a solution is simply found  -- walk 15 feet down Irving and pull out your money from the WellsFargo and their "standard" $2 charge.  Then go spend it at Arizmendi.

Bookmark   Send to a Friend Link to This Review

Elite '08

49

291

James J.

San Francisco, CA

I used to bank here like forever ago and while I am not a big fan of going inside the bank ever, occasionally I would have to set foot inside it's very quiet walls. Back then I had no problem doing it because there was a lot of helpful staff there to assist me with my needs. Today however, things went incredibly wrong.

I had received a check the other day from a friend for a considerable amount of money. The check belonged to citibank, so I figured I would stop by in the afternoon and cash the sucka. Upon entering I was looked up and down (practically scrutinized) and not in the good way by an older Asian woman. I was dressed down mind you, but WTF!! I live around the corner so I see no reason to dress up.

After that, I had to wait 7 minutes in line because the other tellers were doing something that was so important that they couldn't get to me, I hope you ladies enjoyed your conversation. The 7 minute ordeal ends when finally this old Russian woman gets behind the counter and decides to take me on.

I give her my check and tell her that I had wished to cash it, gave her my two forms of ID and waited for the cash to flow in....only, it didn't. I started to notice that it was taking really long to cash a simple check, and when I looked at her terminal she was looking at my friends account. All of a sudden she picks up the phone and starts dialing my friend....wtf is going on? She doesn't get through so I asked her what the problem was, then she walks away from me and goes and talks to the Asian woman that had scrutinized me earlier...then she walks back over with her and she proceeds to tell me that they can't cash the check. There is nothing wrong with it except that it has a different address, but I can't cash it....it's the same account but I can't cash it. I take my check and go home...pissed off.

My roommate has banked with them for years and told me that it shouldn't have been an issue at all for them to cash the check. I don't want to say it, but I thought it was pretty racist...it left me extremely embarrassed to the point of feeling compelled to file a complaint.

2 stars to this place.....the only reason for warranting it second star is because there is no line inside. If I ever go back here again it will be because it is close to my house, but even that is a fucking long shot.

Bookmark   Send to a Friend Link to This Review

 

2

131

Christy B.

Oakland, CA

i agree.
i've been banking here for years, about 6ish or so.
i've had some really good experiences, but that has changed, and progressively gotten worse, or at best gotten very unpredictable.

overall, citibank sucks, and were looking to change.
help me find a better bank, yelpers!

so, here's the long saga of our rocky relationship w/ citibank...

we opened our accts before it was citibank, back when it was still calfed.  it really seemed better than.

in the past 3 years, i've had some decent experiences, some nice and friendly and even helpful tellers.

and i've had some really bad experiences.  once, i even wrote a complaint about how i was treated in this branch.  the woman, i think she was the manager at the time, was so rude, the person in front of and behind me in line, were equally shocked, and since we had all been talking to each other in line before it was our turns to be helped, they all reacted strongly to her behavior, the guy in front of me even stood up for me when the woman was so rude.  i was just so shocked, i just stood there with my mouth open for about a whole minute, and he piped in.  yes, i felt like a damsel in distress being rescued, not my usuall m.o. but ok by me this time.  at least i think she got the picture when the other customers even had to react, and stand up for me, to how she was.

also, a problem with citibank in general, i've had my paychecks, that i've deposited in the bank box, returned to me on numerous occasions because the signature didn't match the one on file.  i went into another branch to clear this up.  the woman was helpful (the branch on geary) and showed me the signature on file in the computer, and looked a the returned check.  she said, it seemed close enough and thought there should not have been a problem.
just one more pain in my ass here!

another time, i got a "corrected" deposit error, in which citibank changed my deposit amount in their favor.  
when i tried to get more info, i got the run-around.  
i called, wrote, emailed, and came in to this branch to try to get it resolved, or at least get more info on why this "correction" happened.
the manager at this location took down my name and info to look into this matter and promised to call me the next week or so, but never did!
all this to fix, or at least understand why, to no avail,  i never got an answer at all as to why this happened, but finally, after about 6 weeks, i got another "correction" notice with the money re-deposited,
hmmm.....

and there's more!  so, i've had one of those bank cards that also acts as a credit card.  when the last one expired, i got a new one, and it no longer works as a credit card, just at the tellers and bank boxes.  i also called  and went in the have this resolved.  again, to no avail.  they sent another new card, it also didn't work properly!  crap!

i've never quite trusted them again.  
imcompetence at best,  at worst, well, you can judge based on the above info...
 
still looking for a good bank to change to.  help me yelpers!

Bookmark   Send to a Friend Link to This Review

 

9

194

Eric Y.

Millbrae, CA

i go here about once a week for deposits on company check. i realized that a couple of the counter people always change. some of them come in and are as dumb as a rock. they just don't know how to operate the system and don't know what to do. they look for the manager all the time. but, i gotta say, the manager right now is very nice and very good at her job. she knows what she's doing. almost never seen a mistake on her side. i also like how they welcome people. couple of the employees sitting at the tables always says hi and goodbye when i walk in.

Bookmark   Send to a Friend Link to This Review

 

0

10

IRENE F.

San Francisco, CA

nice bank, good people, always pleasant and polite. i also like the new surveys on the lobby.  they are constantly on theirs toes from the survey, i think. works for me!

Bookmark   Send to a Friend Link to This Review