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Charleston Marriott Town Center
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- No
- Takes Reservations:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- No
- Alcohol:
- Full Bar
4 reviews for Charleston Marriott Town Center
I am an experienced world traveler and have seen very nice, mediocre and pretty bad hotels. I love Marriott branded hotels typically and feel the overall quality of them is higher than most other chains.
The Charleston Marriott Town Center unfortunately doesn't QUITE live up to the standard Marriott has set. I have stayed at this hotel many times over the years since it opened in the mid 80s. Don't get me wrong, it is a nice hotel and is clean and updated in most ways but unfortunately lacks in several others.
I agree the property does need wireless access in rooms but do understand that internet access of any type is always charged for at the full-service hotels Marriott has including JW Marriott, Renaissance and Ritz-Carlton. If you want free internet, you have to choose one of the "by Marriott" brands like Residence Inn, Courtyard and Fairfield. I still wish Marriott full-service hotels had complimentary internet and that it was wireless in guest rooms.
Another challenge at this hotel is that since it is in downtown, you have to pay $9/day for parking. I'd rather the parking be free of course but my real complaint about it is that it's a garage and then an elevator ride to the first floor and then a walk over into the hotel lobby and then up to your room. It's simply not convenient and depending on the weather can be annoying.
The last thing about this hotel is that other Marriotts that aren't brand new have been renovated and have the new luxury feel of Marriott. This one has it a little in the lobby but not really anywhere else. The rooms have been partially redone and while they're nice enough, they're not at the level of others.
While the carpet looks good and the chair/ottoman, there's peeling paint in the bathroom over the shower, quite a few of the TV channels were unwatchable due to lines or "digital-sweep", drawers in the dresser/TV combo didn't work properly, the blinder curtains didn't completely close, etc. It's too many little things not up to par that leave a feeling of the hotel needing attention in general.
The most ANNOYING thing about staying there is that in the winter when the heat is on, you CANNOT adjust the temperature cooler. There's actually a laminated notice above the thermostat explaining they have a two pipe system and if you want your room cooler, you need to open your sliding door! Remember, you're in a downtown location ... so if you want quiet, it's hard to do when you're cooling your room down with the door open.
All in all, its a nice hotel but needs quite a bit of TLC to make it truly accommodating. Staying there isn't convenient. It seems you're constantly accommodating for the hotel. It is one of the nicest hotels in Charleston WV but I think the newer Embassy Suites down the street is probably a better option regardless of whether you're going for business or pleasure. Or, the Residence Inn is another good option with free parking, free internet, etc.
Incompetent staff and overall poor service. That basically sums it all up.
I stayed in this hotel for 30 days because I couldn't find another hotel to get in to and I'm in Charleston for work. The following is a list of problems I had with the hotel:
-They charge for Internet. Not only do they charge but it isn't wireless. It's 2009, wireless Internet not being complimentary in what is supposed to be a "full service" hotel is insane.
-No continental breakfast. If every other hotel in the area can provide continental breakfast why can't they?
-No microwaves in the rooms. They gave me some BS about fire codes but every other hotel in the area I've been into has provided microwaves.
-No safes in the rooms, you must use the front desk. This wouldn't be a problem except the front desk refused to let me keep my laptop with them when I was at work (I was not allowed to bring my personal laptop into my office here). EVEN this would not be a problem except that one of the first nights I was in the hotel a man was at the front desk filing a police report because his room had been broken into, now if you ask me there is only one group of people that can break into someone's hotel room and that's hotel employees.
- I had to check out of the hotel for two nights to go home in the middle of my stay, they said I was all checked out when I left. I come back to check in and they check me in a new room which made sense since the old one had probably been filled, I get into the new room and there is no door on the closet and the chairs are covered in mold. I call the front desk and request a new room and request my old room, to which they tell me that I'm STILL CHECKED IN to my old room. For some reason the idiot that checked me in the new room didn't even notice I was still checked in to another one. Also I still have had trouble getting one of those nights that I WASN'T EVEN IN THE HOTEL FOR removed from my bill.
-One morning while taking a shower brown sediment came out of the drain, I was forced to shower outside of the shower.
In short, don't go to this hotel, go to the Embassy if you still want to stay in town or go to the Residence by the airport if you're willing to be a little further out. This hotel is not worth the money you will spend on it.
I don't know too much about Charleston, but I stayed here for a night. The hotel itself looks pretty nice, but when I got to my room, there was a funky smell. Who wants to air out the room when it's 30 degrees outside? But it had to get done, and the room smelled better. The room itself was alright aside from the smell. Like the previous reviewer said, it would have been nice to have Wi-Fi in the room but there is wireless internet in the lobby and in the restaurant area. They do advertise high speed internet in the room for 9.95. Whack. That was one of the main problems I had with the hotel. I felt like they were trying to nickel and dime you. Parking was 8 dollars a day and there were big signs that said "not responsible for vehicles or contents of vehicles." Nice.
People thought this was:
- Useful (1)
- Cool (1)
Nicer than the Fairfield Inn Marriott in Charleston... on the surface. The room we checked into was unbearably warm, as was the business center. It would have been nice to have free Wi-Fi in the rooms.
