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Carr's Honda
Rating Details »
Categories: Auto Repair, Car Dealers [Edit]
6600 N Western AveBetween Touhy & Devon
(between Albion Ave & North Shore Ave)
Chicago, IL 60645
(773) 274-7777
- Hours:
Mon-Fri. 9:00 a.m. - 9:00 p.m.
Sat. 9:00 a.m. - 6:00 p.m.
34 reviews for Carr's Honda
I've taken my 2002 Honda Accord EX to Carr's Honda on two occasions.
The first time was for a wheel bearing noise during the summer of 2008.
I had already called one other dealership that ticked me off (Schaumburg Honda) and thought that since I was in the process of moving I'd give Carr's a try since they're close by.
I called Carr's to see if they had the part and if they could fit me in that day. The woman who answered the phone was extremely friendly and assured me the part was in stock and I just needed to drop the vehicle off.
I was in and out with a new wheel bearing in a reasonable amount of time. This was all covered under my Honda Certified Used bumper to bumper warranty.
In December of 2008 my car developed another wheel bearing noise from a different area. It also burned out a headlamp at the same time. I took it back to Carr's Honda.
They replaced the headlamp no problem but advised me that the noise was not a wheel bearing and was, instead, the front brakes (not warranty covered). They advised the rotors needed to be resurfaced to the tune of $350. Mind you I just had the rear disc brakes and rotors (pretty much the same setup as on the front) completely replaced six months ago for $300. Why would I resurface the rotors for that much more when I could just get new brakes? I actually called Car-X to see what they charge to resurface rotors. It was $30. I remember this because I told the guy "Wow add a zero and you'd be charging what the dealership charges!"
I told them not to touch the brakes and I would take care of that elsewhere. The charge to replace the front lightbulb was $40. This was VERY high. My other lightbulb burned out a few months later. I had it replaced at a quick oil change shop for $12. I just decided the $40 was a diagnostic fee and moved on.
I took the car to Sears Automotive after that and had the front brake rotors and pads replaced for under $300 (it was due anyway for pads doubtful on the rotors) which didn't correct the noise.
Sears confirmed at that point that my problem WAS another wheel bearing. I contacted Fletcher Jones and had them repair it.
Will never go to Carr's Honda for service again.
I give them two stars because the first visit was PERFECT. Was I really dealing with the exact same people???
This dealer does not have adequate sales staff or customer service to validate the outrageously high prices that they're charging for simple repairs. Don't use them - if you need dealer, find another. If you MUST use Carr's Honda, make sure you work with Fernando, NOT Jeffrey.
I took my 1996 Honda Accord, $125K miles in to Carr's Honda for service. The service cost $600 including a look at the air con system. So I thought - $600 seems high, but I was getting what I paid for because I was at a dealer. They drove me to / from my house 3.5 miles away.
They tried to 'sell' me a ton of extra repairs, some valid, others not. Nothing was less than $295. Most were in the vicinity of $400 to $800. They just want you to buy what they sell. They don't want to have a candid discussion with you about what is reasonable for the age / mileage on the car, and how long you should expect the car to last.
Approximately 1 month after my 'service' my muffler needs to be replaced. I take the car back to Carr's and they inform me that it will cost $380 to replace just the muffler, and probably $400 more to replace the pipe as it's an after factory and probably going to break when they remove the muffler. They couldn't tell me the likelihood of this happening, just that I was likely to have to spend upwards of $800.
I called 3 other mechanics (CarX, Factory Mufflers, and one trusted out of town). They all confirm that this is WAY too much to spend on such an older, high mileage vehicle. All three quoted prices between $315 and $380 - total including the muffler and the pipe. They said that the pricing at Honda dealerships is often high because they have inflated labor charges and that the parts are also inflated.
When called stating that I didn't want repairs, and I wanted to collect the car, Jeffrey told me that the mechanic needed to 'put it back together'. Now, I don't know much, but I do know that a simple muffler repair shouldn't require any 'taking apart'. They only needed to look at it. I was told that I needed to wait 2 hours to collect the vehicle as the mechanic was out to lunch. I ended up just showing up 15 minutes later, and of course the vehicle was ready to check out. Jeffrey is incapable of handling clients!
This place is horrible. The worst. Stay away. Seriously. These guys completely deserve only one star.
Some complaints, in ascending order of magnitude:
1. Repairs take surprisingly long. Way longer at other dealerships I've been to.
2. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like chickens with their heads cut off the whole time, right in front of me, as I looked on, livid. I went in for a routine headlight replacement--in my model it can only be done at the dealership--and what should have taken about 20 minutes quickly turned to 2 hours. At the 2 hour mark I lost my patience and began to ask what was up. Well, it turns out they LOST MY CAR and thus forgot about me. It took them over an hour to track down. It had been "misplaced." What did I get? A rather half-hearted apology and a free oil change card. Gee, thanks.
3. I was driving on a highway recently when my car's engine basically failed. I got it off the road immediately and had it towed to a local mechanic. It turns out that a whole set of equipment, under the hood and toward the front, was out of wack. Like, screws loose, things in the wrong place. My engine coolant container got dislodged, leaked, and that was why my car flipped out on me. Who had worked on this? asked the mechanic. Only the dealer, said I. Well, they screwed up, he said. I called Carr's Honda to explain to them what happened. Only THEY had worked under my hood since I've owned the car. (It's a hybrid and I dunno what the heck is going on under there, so I stay away.) And, uh, there are ALL KINDS OF SCREWS LOOSE AND THINGS FALLING APART. The guy I'm talking to starts giving me all of this defensive corporate circumlocution -- about how it wasn't their fault and maybe I'd been in an accident (nope, and only they've looked at my car), and it's just really hard to tell, and so on. I get the mechanic on the phone and he explains the situation. The guy at Carr's Honda STILL won't bend an inch. I had a mechanic as a witness! Still nothing. The mechanic became incensed and said "Look, buddy, you do what you gotta do. All I'm saying is that if one of MY customer's came in saying what he's saying and with a car that looks like his looks, I'd be willing to admit my mistake and fix the problem." STILL nothing. We both hang up angrily. This guy at Carr's Honda even has the gall to call back to explain to me how it couldn't have been their fault. (He also, for the record, was happy to explain away my point #2. He offered this explanation that was detailed about where the car went and how it got misplaced. What he didn't seem to realize--and refused to acknowledge directly--is that, uh, THEY LOST MY CAR. For a long time. And that sort of thing does not bring about customer satisfaction. Or confidence.) The mechanics I was with scoffed at this, saying that THEY just looked too and that it was total malarky. The guy at Carr's Honda said that "these guys don't know Hondas." Nice. So, they at Carr's Honda have screwed me over before and know it. I have a mechanic who's willing to back up my accusations with detailed knowledge. STILL nothing. I just want an apology and a willingness to work with me to make this right somehow. I didn't have a set goal in mind when I called. There's just NO ONE ELSE who could have left that car like that--unless, of course, a collection of screws decided to hold a revolt of their own. Which isn't likely. Instead I got defensive behavior and corporate slick-speak about their "quality technicians" and how they "care about me as a customer." Oh, and this is a classic: this guy at Carr's Honda ended the conversation with the following:
HIM: So, you know, I just want to let you know what happened and how it couldn't have been us because this is what we do for that [this big problem of mine could have been from a number of visits, which he didn't acknowledge as a possibility, either]. So we, uh, wanted to call and, you know, connect with your guy out there so maybe he can call us up in the future to talk about Hondas he's having trouble with.
ME: WHAT?! Are you seriously making me an intermediary in your corporate networking? What a jerk!
HIM: [at this point he gets flustered, as if completely unaware of how asinine and rude that is]
Alex at Honda went out of his way to help me! I will refer anyone to him. He was wonderful and treated me with respect. He was not your typical shady car salesman.
(Please note that this review pertains to the service department only, though frankly after the experience I had, I wouldn't buy a car from this place if you put a gun to my head.)
Please understand something, before I begin: I instinctively distrust one-star ratings on Yelp. I see the single star, I immediately assume the person giving the rating is some kind of crybaby ass who Spent Some Time Waiting Tables And Knows How These Things Work. Frankly I didn't think I'd ever find myself giving a one-star rating to any place I'd go. I may as well be writing in "Letters to Penthouse": "I never thought this would happen to me, but ..."
So, yes. The French have a phrase to describe things like Carr's service department: "It blows goats." If there were a zero or negative star rating available, I would wholeheartedly click it.
First of all, I only went here because my neighbor, who usually works on my car and whom I trust completely, encountered a problem he couldn't fix on his own, and when he called Honda about it, they wouldn't tell him what he needed to know, insisting instead that a dealer get involved.
Much as I instinctively distrust one-star reviews, that distrust pales in comparison to my distrust of car dealer service departments. You know who these are good for? People who bought warranties with their new car. You know who these aren't good for? EVERY SINGLE OTHER CARBON-BASED LIFE FORM IN THE UNIVERSE WHO HAPPENS TO OWN A CAR.
Which is to say I was hesitant to take my problem there. But I had no choice, and besides, I thought, maybe it's not as bad as I thought. My problem was that my rear driver's-side door wouldn't unlock or open; the part my neighbor couldn't figure out was how to open the thing to begin with so he could fix it, what with it being stuck and all. Surely, I thought, the dealer would know the secret to popping the door open and replacing whatever errant part was at fault.
Apparently secrets cost $115 PER HOUR these days, as that's what these schmucks charge for labor. I have never, in the decade-plus I've owned cars and paid for repairs, been charged more than $75 an hour for labor, and I don't think I'm alone in this. Blah blah blah; end of story was $500 WITH TAX to fix my goddamn door. That's without the attempted scare-tactic upsell they tried to push on me (an extra $375 for the power lock motivator on another door which, to hear them tell it, was teetering on the edge of going out completely).
Anyway. All of this is a long-winded way of saying that A) in some cases, one-star reviews are completely justified; B) beware the scare-tactic upsell, or at least always get a second opinion on it; C) $115/HOUR IS OBSCENELY HIGH for labor; D) go to Maggio Auto on Damen and Wilson instead -- he's not a damn liar, and does great work.
I am happy to review this place, and happier still that I do not go here anymore. I guess you can take into account that I haven't been here since late 2003, when I swore to myself I'd find a better place and did. I have a 2000 Honda Civic and went here for all maintenance for three years.
My car before that was a new Saturn and I had a wonderful long term experience with the Saturn dealer on Irving Park Rd so I was totally unprepared for the classic dealer rip off pricing, push you into extra work you didn't expect, don't explain things well type service I got more often than not at this dealership.
Yes they have a waiting area, if you need to catch up on "Yes Malcom! You ARE the baby daddy! or my favorite "No you are NOT the baby daddy" followed by the woman screaming and running all the way into the back hallway and restroom where yes the cameras do actually follow. I would always turn off the TV when no one was around but within minutes some sales guy avoiding work would pass by and turn it back on and watch for a moment. Ugh. Moments of my life I will never get back. :-)
Plus those salesmen.... Their job is to inform you of future work you will need while scaring you into believing you actually need it today or else you will drive away in an unsafe vehicle. That happened several times, with my new car mind you. Fun fun fun.
I always felt their receipts were confusing and I saved them all and I still think so. It's like they purposely don't give you a clear receipt so you can't pinpoint where the BS lies. It took me a while to figure out that their prices are high in part because their LABOR RATES are very high. Back in 2003 their labor rate was $93/hr which doesn't include their inflated charge for parts or the other jobs they say you need. I don't even want to know what their labor rate is today. If I want to pay neurosurgeon rates I'll go to a hospital.
I can compare a front brake job they did for me 10/03 where they replaced the brake pads and only resurfaced (sanded down) the rotors that in labor alone (before the parts charge) cost me more than a 7/07 complete front brake job I got with my current mechanic where he gave me new brake pads and totally new rotors. The 2003 labor charge for the dealer alone was more than parts and labor for my current mechanic, with more new parts, four years later.
I had actually forgotten all about this place because my mind and I are friends and we have a deal that we forget all truly sucky experiences. I only thought of this place because I'm about to review my current mechanic, who is awesome, "Honda Kevin," Drivers Response Inc. in Evanston.
Be very careful with getting service in this place. I brought my business to them for years, but recently it seems that they are trying a little too hard to pad out their receipts.
I had to go in for regular service on my new Honda. On the phone, they told me it would be under $200. When I got there, the service rep explained that what was really necessary was a package that cost upwards of $350. I decided to take the info and sit down with my Honda handbook. Turns out in fact what was needed - what the dashboard service code said - was a few things (oil, air filter, etc.) that came to about $150. So I went back to the counter and told them to do that. Fine. Went to get some lunch.
During lunch, I got a call from Carr's. On one of my wheels, the rep said, 2 lug nuts were missing. A LOT of people have been getting their wheels stolen. Would I like to have them install locking lug nuts? Why, just the other day a lady chose not to do this, and the very next day her wheels were stolen. Only $50 for the locking lug nuts.
By now I can see that this guy is trying to scam me any way he can. I say just replace the lug nuts. I have serious doubts that they were ever "stolen" in the first place, but who can say?
The final straw was the price: $20 for 2 lug nuts. He explained that they were special chrome matching top-quality Honda-spec blah-blah. I looked at the wheels. There was nothing speacial about the lug nuts, and I sure couldn't see any that looked newer than the rest.
In short, after a decade of doing business here, I will not be doing any more. In contrast, I have had very good experience with Schaumburg Honda. A couple times they even told me that I had coupons in my handbook for free service - when I had my wallet in hand ready to pay!
Carr's body shop - a separate place on Peterson - was quite good the last couple times I was there. I hope they haven't gone the rip-off route that the dealership service has.
My girlfriend and I went to Carr's Honda last year after her car was on its last leg. We took two buses to get there on a Saturday afternoon. She was interested in a Fit, which they had on the lot when we called in.
We took a test drive with a really nice guy. Pulled it around, made sure it was warmed up, photocopied the drivers' license and we were on our way. We did about a 20-minute ride on the streets and some back streets. We were very satisfied with the car.
Got back to the dealership and sat down to talk money. A few minutes later, he told us that he needed to get his manager. (Mind you, we didn't set up a deal or anything -- just talking at this point.) The manager comes over and starts filling out the order form for a car. Immediately the price went from the base to more than $3,000 in extras. Extras we didn't ask for.
There was a little bit of arguing to get them to remove the extras, claiming that they came with the car (clearly, they did not). These extras were added by the dealership on all Fits, but not requested. Finally, getting the price where it should've been, we talked about the trade-in.
We were invited into another person's office. This time it was the used car manager (I believe) who started throwing out numbers, asking about payments, basically repeating everything the other two guys said. They stood there, too. So, faced with three guys trying to sell this car, a fourth comes in (presumably another manager) and starts pushing even harder.
Sight unseen, he was offering a very generous trade-in, trying to get the sale to go through that day. But it just didn't feel right. It took many minutes to get out of there and vow never to come back.
She ended up with a dealership on the far southside that, although a bit of a distance, offered no-haggle pricing and we've been thrilled with them ever since.
So awful they made my wife cry.
A first requirement for a service center manager should be basic math.
$295 + $80 +$150 does NOT equal $1,605.
If you feel pure seething rage toward this business, please do everything you can to diminish their already poor reputation by posting a review here, and by calling Honda USA:
1.800.999.1009
Skip to complaints by hitting 7 then 2 then 6
When it comes to car repairs, I am #1 poor and #2 completely unknowledgable about what my car needs.
I took my Accord to Carr's to replace a headlight bulb and get an oil change. Overall, the staff we all professional and did things exactly how I wanted them to... simply, quickly, and at a reasonable price.
Things I liked... First, they explained the repairs my car needed and easily answered which were more important to the functionality of my car. Second, the cost was straightforward. It's a set price for each repair and they even provide a cost list for your reference to take home. Third, the waiting area was comfortable, they have a shuttle bus for when you do not want to wait, and they got me in and out of there quickly.
There was nothing about my experience I would ask to be improved, I plan to go back as needed, and I would refer a Honda driving friend anytime.
I bought my first car almost 2 years ago (which is when I was last here, because after what happened, I vowed to never come near here again) and this was the 4th (maybe 5th) place I went. Now, in high school I was forced into auto shop and barely passed. It's safe to say that I know nothing about cars, however, I've bought everything I have since the age of 16........and my mom wasn't keen on me getting a car seeing as how I was attending the most expensive college in the nation.
I did my research on autos and checked multiple sites for the "blue book value" as well as just checked sites to see what similar cars were going for. My mom thought I'd jump at the first car I test drove (and while I wanted that car, that place tried to screw me over and I called them out on it and they had nothing to say, so I left)...........however, I amazed everyone with the way I held my own when it came to crunch time.
Now, at the time I wanted a small SUV as I figured it would be best for me to drive to/from school (Chicago to NY) with all of my stuff and sat me higher up than most cars. I found a 2004 Jeep Liberty, called them up to make sure it was still there and hurried up to go test drive it. I was able to convince a friend to come from his job (which was a good 30-40 minutes away from here, which was a good 45-hour from his house) to look at the car (and under the hood) for me. He saw nothing wrong with it, I thought it drove wonderfully and the price was PERFECT.
Unfortunately, my mom couldn't make it there that day and she promised we'd try and make it there the next day. It's now the next day and I'm babysitting for my boss when he calls to tell me that he'll be home earlier than usual, so I call my mom and tell her and she tells me to call the dealership and tell them I'm interested in coming in and possibly buying. I think they closed at 6, but they said to come anyway. We arrive shortly thereafter and everything seems like it's going to be great. Now, the day before I had put my money down on that car. THAT CAR. Back to the office, about to close the deal when a bombshell is dropped. The car I looked at apparently had something wrong and they were unable to sell it. How was this overlooked when they looked over the car before putting in on the lot? How did the Carfax come back clear?
My mom was ready to walk out right then, but I wanted to see what they had to say/offer. The seedy, greasy, sleazy looking finance guy walks me outside and tries to hype up this car that is "practically the same thing"...................a Mitsubishi something. He tells me to ignore the sticker price and that he'll cut it down to what the Jeep Liberty was going for and that they'd be able to work this one to the exact price I wanted.
I smiled and told him, "thanks for coming up with an alternative, however, this car is already listed online for the same price as the Jeep Liberty, so you're not really cutting me a deal. It's got double the miles, no sunroof, no power locks and is older. This is nothing like the car I looked at and the reviews on this particular one are horrible. I don't want a Mitsubishi, I don't like Mitsubishis and I don't appreciate that you knew what you planned on doing and didn't bother to tell me over the phone that there was a supposed problem. Have a good day." and I walked away. He screamed something at me, I believe about me being an idiot and not being able to find a better price somewhere else and that my credit was horrible. HE SCREAMED THIS ACROSS THE LOT. My credit wasn't horrible. In fact, the places before said it wasn't horrible, it just wasn't established. I was told I was in a hard spot because I was just kind of "in the middle", and it's easier to work when people have awesome credit or horrible credit, but they could work with it since I refused to ask my mom for help.
Regardless, I'm pissed because I knew something was up. We're pretty sure they sold the car. Now, as we're headed out I remember that I left my check that I had for THAT car and my step-father goes in to get it and comes out with TWO MEN screaming after him! They come out shouting that we were putting a hold on "any car within that price range" and "good luck getting that cheap of a payment on something with that credit" and pretty much things they shouldn't have been SCREAMING across the lot as we drove off.
WHO DOES THAT??
That's fine, because after this incident my mom was talking to a childhood friend (who works at another childhood friend's dealership) and she mentioned that she'd look at the inventory and see if there was anything I might be interested in. I ended up with a Ford Explorer with tax, title and license included in the price I wanted (which was $1500 less than the Liberty) at the monthly payment I wanted. I learned a lot about car shopping that summer, but that's alright considering my friends now recruit me to help car shop.
Horrible place. HORRIBLE.
I had taken my 03 Accord V6 Cpe to Carr's since I moved here in July of 06 from Hawaii. The 5 Year warranty expired and the display went dark. This was a factory defect that was extended to 7 years. I had toyed with trading in my car for sometime, and after receiving no response from Carr or Fletcher Jones, I put it off.
I dropped my car off, requested a trade in quote for an 08 CRV EX and 08 Accord 4Dr EX/V6. Having had 2 Accords, the transmissions are horrible and I was leary on the Hybrid like transmission on the new 08 Accord.
I picked out my car, opted for the EX without navigation because was advised it was strictly navigation, not like the Accord with Bluetooth, nor having Memory Card Reader.
Traded in my car, and purchased the Extended Warranty. Warranty was $2200 originally, I REFUSED to pay that much. I told him that I had a 5 Year /100K warranty on my 03 that was $800 with no deductible. He told me not possible, so I pulled out my service item from that morning when I dropped off the car for the radio display. He stepped out and returned with the price down to $1100 now. Amazing how it was cut in half and they keep the prices in an excel spreadsheet?? That's official...
I LOVE my new CRV, I cannot stand CARR's Honda. I dropped off the car a week later to have the Roof Rack, Bike Rack, center cup holder and Lo-Jack Installed. Who would have guessed that when I went to pick up the car, the KEY was MIA. After waiting 3 hours in the showroom with my friend they pulled a used CRV from the lot as my car for the night. I could see my car and they asked if I had my loaner with me, which I had at home, but they were sure they would find it. They blamed my salesman for having the key.
Next morning I awoke to a raging voicemail from the sales mgr that it was not his fault and they found the key. It was in the porters pocket and he returned it before going home (or this morning). I guess they never checked to see if it was back before I left?
3 Hours waiting in the dealership plus 30 minute drive each way, and returning the next morning to pick up my MIA key. 4 Hours lost, response "here is a free oil change certificate". I would not recommend them for purchasing a car.
Ask for more on the trade in, they will do it, and be careful if you swap out the EX with Navi to without, the price dropped by $600 vs. $1500 as I was told it would. And the Navi did have more then just Navi, but apparently they don't know the product the sell. I miss my Sierra Honda in California...
PS- STILL LOVE the 08 CRV!!
Dishonest. Repairs things that don't need repairing, charges too much, doesn't actually fix what needs to be fixed. I have had my car worked on here, then taken it back the next day because the repair wasn't made, only to be told I may or may not have to pay again. Horrible service.
I give them two stars, however, because if you have a Honda and you need a windshield wiper blade or headlight or something, the guys in the parts department are saints. They make sure you get the right part and sometimes they'll even help you affix it.
My experience with Carr's Honda has been vastly different than most other reviewers.
I bought my Civic there in 2004, new with an extended warranty ($16/month - 7 yrs or 7000 miles). The salesman was very helpful, not hard-sell and very interested in helping me.
I assume it's because of the extended warranty package but I get many coupons from them for oil changes, money off seasonal inspections, etc.
We took the car in yesterday for a 20,000 mile check up, had a 10% off service coupon and everything else was covered under the warranty. The work took about 5 hours to complete, during which time my husband was given a rental car at no charge to us.
I will always return to Carr's for service and future car purchases!
I found that when I got into a sticky situation at another Honda dealership, that these guys stepped up. They took the time to tell me all the things I needed to know. I had a Honda with apparent issues, didn't run for a month, plus I was misled on my payment. I called them for help, I was lost on what to do. And Mark and the manager helped me figure out what I could do to make the situation right. These folks, are professional, they call back, they actually care. I recommend if you go searching for a Honda, please...take from my bad situation, go to them first. They will take care of you and they will not try to mislead you. Good people. Straight shooters.
Near the recent end of my five-year history with my 2003 Civic EX sedan, I needed a minor repair before I could sell the car. I chose Carr's because of its proximity to my home; I had been serviced at Continental Honda in Countryside for the entire life of my car.
Around midafternoon on Monday, I used Carr's website to request a service appointment of 7 pm Tuesday. I didn't get a response back until overnight on Monday/Tuesday, but my first-choice of 7 pm was confirmed.
As I rolled into the service bay, Mark from Carr's service department met me promptly and immediately began tagging the car. He even had a strong idea of the problem based on a quick look and the sound of metal scraping against the floor. He ballparked me a price and contacted my extended warranty company to see if the repair was covered (it was not). He wrote up the paperwork, got my signatures, gave me a precise cost and a time estimate. I was in and out in seven minutes.
The repair estimate was 90 minutes, but I chose to pick up the next morning. I walked the two miles to Carr's on Wednesday morning, only to have Mark tell me that the part had been mislabelled and my car was not ready. That was a major annoyance, but he immediately offered me a ride home or to work, which I accepted. (I've never heard of such a thing before; what great service.) They shuttled me back to my other car and I agreed to come back the next day. Later that day I got a call that my car was ready.
I returned on Thursday morning, picked up the car (Mark was there again), and there were no problems. Other than the delay and the perplexing issue of why they did not call me when the repair was not completed on time, I have no complaints. They were efficient, friendly, transparent, and effective. I appreciated Mark's demeanor and his apology when I was obviously disappointed in my delayed repair.
I'm sorry that I didn't come here for service all these years, due to the convenience and the generally good experience.
I went there for an oil change and couple other minor things.
The workers seemed too busy to pay a lot of attention to their customers. I ended up not getting an oil change that day, but got charged for it by accident.
I called three times and was suggested to just come in instead of doing it over the phone. After i came in it was suggested I wait for phonecall on Monday. Stupid!
They credited my card back on the Monday like they said, but nobody called me to tell me they actually did it. I had to call them to see if it was done which was annoying!
I've been a fool. I brought my honda to this dealer 3 years ago because my a/c went out. It was still under warranty and was in the vicinity of home and work. They replaced the trans too b/c they said it went bad and as it was still under warranty I didn't care.
Because I was moving and it's recommended to replace the timing belt around 90,000 miles I took it here again for it's convenience and no real first bad experience. Bad move. Apparently even if there is nothing wrong with it, your water pump is replaced with the timing belt but is an additional $160. Then they tried to scare me (which they did) and say my trans was undriveable and there was no way I could drive to where I was moving, much less around the city. But they could fix it and I would only have to pay for the labor. I smelled scam at that point and ran. Had my trans checked at a small shop and nothing was wrong of course.
Young women (if not everyone) I encourage you to stay away from here (as said by another yelper as well). They will try to get you!
My review is for the atrocious service dept.
My last vehicle was a Honda and I took it here for service when my "check engine" light was on. They completely ripped me off on "diagnostics" on my new-ish car, when nothing was wrong with it. The gas cap wasn't screwed on very tightly, and that can cause the "check engine" light to come on. I knew this, and I'd tightened it and it was still on 2 days later. So I called and explained this to them. They urged me to bring it in, saying it's probably something else. I did, they took 3 minutes for "diagnostics," charged me $150, and came out to the waiting area to say "It's the gas cap." The guy went on to explain that the light sometimes doesn't go off for 3 days even though I knew all about this as a potential problem! I refused to pay and I was all but roughed up, verbally attacked in the waiting area! I paid the money while crying tears of anger just to get the hell out of there. They'd also said I needed a $400 brake job.
I'd called Honda Corp. to complain, they were not very helpful but in the end gave me the $150 as a credit at a different dealer, Muller in Highland Park, to use for future service. I took my car there for all future needs and Muller was wonderful. Incidentally, Muller let me know no brakes needed; pad had 30% remaining.
Lousy, rude scammers!
I like the sales people at Carr Honda. Family operated business and a good place to get a car.
This is the worst dealership and people should avoid this place. They will do everything in their power to rip people off. In the long run I ended up filing a lawsuit with this place. F-this place.
I went in for their free 40 point inspection, and they marked me "all clear" -except that I "needed new struts." I went to my regular mechanic, and then to a third, highly recommended mechanic (Accurate Imports), and neither of them found a thing wrong with my struts, though they did find that my wheel bearings were worn and I had a cracked tie rod - things that could have gotten me seriously hurt if my tire had gone on the expy. They also some cheap, minor things wrong that Carr's "inspection" missed. I guess they weren't important enough to address seeing as they cost less than the $900 Carr's quoted me. I'd rather drive out to Pauly's Honda in Libertyville over 25 miles away than give Carr's - a dealer I could literally walk to - a dime of my money.
I researched and did all my homework - selected the model and trim and rec'd dealers invoice - before setting foot in this dealership. When I arrived they, the salesman was less than thrilled to help an internet customer. He was indifferent and pompous and didn't care that a customer would walk. So I did....
I have had nothing bad experiences with this place. Not only is the wait ridiculous, but they tried to cheat me BIG TIME! I was new to the city, and thought the most logical place to take my car for repair was the dealer. WRONG! They tried to sell me a new suspension. My car was about 8 years old and after researching, I was quite sure that my car did not need a new suspension. My guess is that they tried to rip me off because I'm a woman and young. Women- stay away!
Customer service stops after you buy your car.
I recently purchased a 2008 Honda Fit from this dealership. While I was still in my decision making process the salespeople were friendly and very helpful.
The day after I bought my car I got a flat tire. I literally owned the vehicle for less than 24 hours. I went to the dealership to get a replacement. They charged me the full amount for the new tire. While I understand tires are not covered in my warranty, they offered nothing else to help the situation. The service manager gave me the typical, "It's not our policy," "Our hands are tied" lazy BS that people give when they don't want to help.
I would have been happy with a $1 credit towards any future service. It would have showed they cared about keeping my business. Too bad they only care about commissions.
Always a little sketchy-
took in my 02 civic for 90k mile maintenance check ($500) and they found the following things wrong with it:
1. leaking front struts ($662)
2. broken front lower controlarm bushings ($386)
and if they were going to fix those things, then they would also have to readjust the alignment ($150)
Brought it to Nal's Auto shop for a 2nd opinion and the mechanic was in agreement with the leaky struts- but only charged me $480 to replace them, and did not find anything broken with the controlarm bushings. (see my Nal's review).
Not going to Carr's Honda again.
I haven't had any experience with their maintenance/repair shop yet, but did just recently buy a car from them. Compared to other dealers we talked to during our car shopping experience, they were much less pushy and easier to deal with. You *will* still get some of the usual lines, but that's easy enough to ignore -- car shopping 101. During the sale and even afterwards, they went out of their way to find some of the non-standard equipment we wanted installed. All in all, a good experience.
i never in my wildest dreams imagined that i would give a car dealer a favorable review. lets face it, for most people, visiting a dealer is akin to going to the dentist or perhaps being eaten alive by sharks. i am happy to report though, that i actually had a relatively good experience with carr's honda.
my sales rep, erik capion, was super-cool and not pushy at all. right from the start, he was knowledgeable, friendly and easy to talk to. i told him what i wanted and he showed me the vehicles that they had. when it came time to negotiate, the sales manager that came out was more of the typical car salesman, giving me the standard lines such as "what can i do to make this deal happen tonight?", etc. annoying, but being in sales myself, i don't let that kind of stuff rattle me.
in the end, i walked out with a car that i love and a fair deal. not bad!
I just got my car checked out here, and an oil change, the oil change was more than I had thought I'd spend, but my car is working great now. Also, the staff was very friendly. I lived outside of the distance that their shuttle normally travels, so I said I'd take a cab, but when they called me to get my car, they sent the shuttle anyway, even though I was farther. Also, the staff called to check up on me and see later down the week how my car was running. Very good service.
I went here when I was looking for a used car. They had a large stock to choose from. Though they were a little bit pricier than the smaller, local used auto places, what I really liked about Carr's Honda is that they offer a great warranty on even their used cars. The sales person here was great -- really informative, but not too pushy.
NO car salesman is going to be great.. they will drive you nuts.. I went in with my wife to go purchase a 2007 Honda fit.. Not knowing really anything but the sticker price and the features she liked about the car. We test drove it and the initial sales guy.. was very knowledgeable, friendly, etc. also overall we really liked the car. We were looking at the features the model had.. like ipod hook-up etc and noticed ADM which was priced at 4000.... basically a hustle for the demand of the car..( Additional Dealer Mark-up .....damn consumers are retards!) We weren't gonna pay an additional 4000 over the sticker.. I won't go into how long they dragged this out.. constantly dropping it little by little.. until we were tired and kind of getting pissed.. I think they must like to tell bull-shit stories over and over again.. then they tried to tell us the car was an investment.. All I have to say to that is if I take 20000 and put it in a Honda I doubt I'm gonna have 40000 after 5 years.. We walked out the door only to be followed with a few last offers that were closer but by that time we just were like Fu*k this! They didn't do anything creepy like hold are drivers license and refuse to let us leave.. but I don't know who to be more disappointed with the dealer or the dumb-asses that pay more than somethings worth and loose the money the minute they pull off the lot.
Zero stars. I've been taking my car here since I got to Chicago a few years ago, trusting that a dealer was going to be a bit more expensive, but at least I'd get some quality in the work. Not the case here. My initial problems were just odd suggested add-ons when I took my car in for oil changes, for things like windshield wipers that I had just replaced myself, etc. I just told them no and shrugged it off. Then I had an exhaust/muffler problem that was fixed there (which, by the way was pretty expensive). I *thought* I was getting the whole system replaced on the bottom, since someone came out and told me it all needed to be replaced. Because of the awful noise it was making, I said go ahead- fix it like new! Three months later I take the car back for an oil change, and they tell me my exhaust system is loose, and I need a new muffler- does this make sense to you? When I pointed this out to them, I got no response. Driving home, I noticed my muffler now did sound like it was about to fall off. Arrrgggg.
whatever, car dealers suck. these people are ok, you have to bust balls as usual, they ended up convincing me to buy the worlds gayest car. 2008 Honda Fit Sport. Keep in mind i traded my Nissan 350Z for the POS Honda. OY VEY anyways i had to get rid of it b4 winter came. they resold my Z at an obsurd price roughly 12 to 16 grand more than it was worth, but it was gone in 2 weeks hahaha.
this review is written under the assumption that buying a car, no matter where you go, is not a pleasant experience. yet my recent purchase at carr's honda was relatively painless. i acquired a lovely 2005 certified honda civic and certainly don't feel like i was taken in the least. i felt that the price was fair, and the negotiation didn't take too long. i had to wait around a lot, which wasn't fun but now it is over and i look forward to many years with my new (at least to me) pal.
