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Carol J. Loe, DDS
Rating Details »
Category: Oral Surgeons [Edit]
Neighborhood: Downtown720 Olive Way
Ste 822
(between 7th Ave & 8th Ave)
Seattle, WA 98101
(206) 467-8300
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- Hours:
Mon-Thu. 7:00 a.m. - 5:00 p.m.
- By Appointment Only:
- Yes
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- Category:
- Orthodontists
- Neighborhood:
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6 reviews for Carol J. Loe, DDS
Trust me...I have had dentist nightmares from the age of 9. My teeth have been ground, pulled, filled, poked, etc Until...12 years ago I found Dr Loe. She is by far the best. At age 45 I never fret about going to see her, I know what to expect, am well informed and her staff is friendly, engaging and compassionate- very professional.
-Mr. Bad teeth yesterday...bueatiful smile today!
I have been a patient of Dr. Loe's for almost 4 years now and I must say she is the best dentist I have ever been to. She extracted a tooth and did some fillings for me. The process was fantastic, as far as dental work can go :). It didn't even hurt when I had my shot because of her skill at doing it. After the appointment I went right back to my job and carried on as usual. I have no fear of dentistry thanks to Dr. Loe. Besides her topnotch expertise she also has an amiable chair side manner. You can tell she cares about you and is there to provide you with optimal dental health. Her staff is also very kind and professional. The office itself is warm and inviting and yet is outfitted with the latest and greatest tools and technology to insure her patients are treated the best. I highly recommend Dr. Carol Loe. She's the best!!
I have been a patient of Dr. Loe for over 10 years now and have received a variety of services as warranted. I have found her to be a very unique, great find in the world of dentistry! She comes across as extremely dedicated to providing the best care for her patients. She has always taken the time to ensure that I understand exactly what is going on and the what and why regarding her recommendations. She listens intently to my concerns and will amend her approach accordingly. She is extremely meticulous and her work is top notch. If that's not enough -- her caring nature and warmth shines through and always puts me at ease. I was shocked to read another user's disparaging review of Dr. Loe and her "business practices". I have always found Dr. Loe to be highly ethical, measured and appropriate in her provision of all dental services. I feel fortunate to have found her -- I no longer fear going to the dentist for anything and I always look forward to seeing her!!
Well, I hate to write something that could take the food out of someone's mouth, so believe me when I say that it's only with great hesitancy that I call out the venerable Dr. Loe on what are probably the shadiest dental business practices I've ever experienced. Let me put it this way -- after my last appointment about a year ago, I vowed never to go back. Even the obvious cavity in my incisor isn't enough motivation to go back to Dr. Loe ... so now I'm looking for a new dentist (a process almost as much fun as actually sitting in the chair). Let me try to be as positive as I can, and then I'll get in to the nitty-gritty.
THE GOOD
As you'd expect from a fairly high end provider, Dr. Loe's office is neat and clean and replete with all the machines that go "ding!" They've got a bunch of cool stuff. Oh, and the view is fantastic. Looking back towards Capitol Hill in the sunset almost makes the drilling (and the billing) worth it.
THE BAD
I've had used car purchasing experiences worse than this. After trying to upsell me multiple times on various products and services I obviously neither needed nor wanted, Dr. Loe brought in the hard-sell artist -- aka the just-out-of-hygenist-school 23 y.o. that would've been just as at home in a lad mag as she was in her hygenist's gown. This young vixen then proceeded to inform me that my teeth were in dangerously bad shape -- despite not having had a cavity that required drilling in over 8 years. In order to rectify this, of course, she suggested a course of 4 -- FOUR! -- teeth cleanings per year (two of which would not be covered by insurance, as they're not "customary"). They did manage to talk me into an intensive "deep cleaning" of some kind ... the only benefits of which I could determine were bloody gums and a really nice view of the hygenist's cleavage. Brilliant.
Having been played so badly, I resolved never to go back to Dr. Loe's office. She's a health care provider; how could I possibly trust her when her primary motivation is so clearly her own profit?
Sorry. Like I said, I really bag on people in public fora like this only with great reluctance. But Dr. Loe was really, really bad.
So I look up my own dentist on YELP and all I see is one bad review. Gotta remedy this.
I must preface by saying that I am terrified of the dentist. Not squeamish, not uneasy, but white knuckle, freakish behavior, crying and irrational TERRIFIED! I have embarrassed myself to the point of pleading with these total strangers to believe that I am a sane and rational person in real life (I do this pleading "movie style" sweating and bulging eyes). I am not an easy patient. No dentist should have to suffer my emotional acrobatics. And then there's the rub, you have to go to one. If you don't, you die younger, loose teeth, smell like various brands of soft cheese and nobody wants to kiss you. Why God? WHY?
All of that being said. Dr. Loe is the only good dental experience I have ever had. The office is beautiful but you don't feel like you are paying for it. Michael runs the desk with a calm ease that makes you feel like you are going to be cared for with kid gloves. The billing practices are fair and I was relieved when I got such a low bill for such quality work.
She made quick and easy assessments of my needs on the first visit. She put me at ease and was so honest and clear that I found myself being rational (not my normal dental office self) She told me that they "treat patients not teeth" and best of all, she understood that we had to maximize my time in the chair. On my second visit she replaced three childhood fillings that I have had since I was eight. I was swaddled in blankets, crying and holding a stuffed toy ( a lion, how did they know?) The hygienist even took my shoes off for me! She needn't have, the whole thing only took an hour didn't hurt even a little bit and I cried for nothing. Yes, I was traumatized. YES, I hated it. No, it is not how I want to spend a Friday afternoon. But, if you must, not a bad way to go. Those three new fillings are beautiful, by the way.
Now, imagine all of the afore mentioned drama and apply it to this: The crown that spurred the visit in the first place is cracked and has rotted out the bone in my gums. I had strange pain and symptoms ranging from a persistent swollen gland to an ill fitting contact lens. Dr. Zimmer (the worst dentist in the history of the profession. read my other review) had missed the diagnosis and just threw a 2K crown on top of a serious problem! Dr. Loe tells me that the tooth has to come out NOW. I'm sent off to a surgeon for an extraction and bone graft. FEK! Who do you think calls me after the surgery? Not the surgeon, Dr. Loe. Last week I had a titanium post drilled into the cow bone they put in my jaw. Does anyone see why i hate going to the dentist yet? Anyway, I digress, I'm leaving the next morning and what do I find on my doorstep? FLOWERS from Dr. Loe with a "hope you are feeling better" card! Does your dentist do that? I mean flowers! That is the equivalent of a reach around for a girl.
I have other fillings that need to be replaced and a tooth that needs to be built for the pulled one. I have to go back in. I am not happy about this but I am confident that she will do a good job and assuage my fears. [insert big white smile here with electric "twinkle" sparkling]
2/20/08
Woke up with screaming pain at the surgical site. I though i could wait out the weekend and see Dr. Loe on a Monday. Turned out that I was in so much pain that I called her offices on a Saturday and she called me back within minutes. She then dropped what she was doing and met me at her office. ON A SATURDAY!!!! She accessed the problem, treated me, prescribed some painkillers and sent me home with a few encouraging words and told me not to hesitate to call her if there were any more complications. She then called me to see how I was doing! Does your dentist do that? I can't recommend her highly enough. She is one of the best out there.
I left this practice, tried one other on Capitol Hill, then finally found a great dentist in Bellevue. Dr. Loe's office, in my building, was convenient. However, I left her practice for the same reason my spouse, brother and several coworkers left: She sometimes does not get you numb properly, and then impatiently will not believe you when you tell her you're in agony while she's drilling. And I'm not a phobic person when it comes to drilling - I fell asleep in my Bellevue dentist's chair I was so relaxed. Bottom line: no medical professional should tell a patient they are not feeling pain when they are. It's impatient, lazy doctoring, and total torture for the patient.