CareFree Homes

Finally update.
Never received my 6 or 12 month repairs. Carefree claims they didn't receive my emails. They also claim they never received any contact from the Better Business Bureau. I filed multiple complaints and the BBB said they never responded or returned calls. Plaster fall in off exterior of the house, grout crumbling out of tile, paint peeling inside and out, all in all a terrible experience. I did receive a final visit from carefree concerning the heating system which failed 8 months ago and leaked water in the attic all the way down to the first story floor. They sent sent out two illiterate women and, According to them a highly skilled A/C and heating repairman to check on damage. Surprisingly enough they didn't find any water. Who would have thought that water dries up over the course of 8 months. They didn't even acknowledge the fact that there other repairs that were ignored and ignored them entirely. Either that or they just had no idea how to do their job. I'm going with the latter as every carefree employee that I've met with has been incompetent in every way. Don't get me wrong I'm in no way an expert on anything. But anyone with half a brain knows when something is not right. As for the carefree A/C expert it only took him 2 minutes, literally, to break my unit. I was left with no A/C or heat and the two carefree morons had nothing to say not even an apology for leaving me with what was once a working unit, now broken. I had to wait for them to come back at their convenience to fix it. Strangely enough after not doing anything wrong according to him he had to replace the entire control panel. So all in all if you have a choice do not buy a carefree home. They are incompetent from the building crew, contractors, office workers, and the lying salesman. As for the city of El Paso inspectors don't count on them to do quality inspections as many items they passed were so far off the mark up to just not even being installed that they can't be trusted. Obviously someone paid them off to pass these homes and if you Google carefree you'll see the thousand of others that did not get their homes fixed either. If anyone wishes to start a class action lawsuit let me know I'll be more than happy to help out in any way.

We visited the model homes and loved the space and design. We chose a lot but were told it was taken already (one without the huge electric box). This is about 10 months later and there still isn't anything built on that particular lot. It sits right next to where we landed so it's a constant reminder on how we were misled. As far as designing and upgrading, I pointed out to Carefree that all of their two-story homes in El Paso have a window in the upstairs bathroom. Heck, the bathroom has the window in the "Segovia" virtual model online. Guess what the answer?? Nope, you have to pay for a window if you want one there...so we did. (Watch all future Segovia models have a window in that upstairs bathroom). Construction delays...yes but why wouldn't there be right? It's somehow still related to covid I suppose. So, we had waited some 8 months four our home to finally be completed and we get scheduled for our final walk-throughs. As we're conducting our walk-throughs they are painting and installing our shower tiles! Our shower glass...on both showers, wasn't installed until 2-3 weeks AFTER we had closed and moved in. One more for ya', our garage was not painted. When we asked we were told Carefree does not paint garages. Yet, all these home garages being built around us are actively being painted. Porque???
If there is any accountability, sense of pride, call it what you want, on the part of carefree, they will contact me immediately and rectify the garage paint situation. We will forgive the lot, the window, the delays...but they have to initiate contact and show us that they are willing to face us. We are not push-overs Carefree.

For being a first time home buyer me and my partner thought we would have such a great experience in the home buying process with CareFree but it was the complete opposite. From the get go it was full of miscommunication on their side and with the loan advisor/bank. They will give you the go around with most of your questions or concerns. We moved from San Antonio so we didn't have much insight during the process or opportunity to be here during the build. If it wasn't for my cousins who do live here and keeping us updated on some of the building process I'm sure we would've had much more problems.

The floor plan and design is beautiful but the finished work is so bad. The grouting, paint, tile work was complete shit. From a screw in the kitchen floor grout, to uneven or unfinished paint on the walls, wall outlets not flushed to the wall, missing grout. The list goes on. We had multiple things wrong and it took them longer than 2 months to get most of those items fixed. One our biggest concern was when we noticed a leak in our irrigation system that runs our drip system for our landscaping and advised the warranty company (also pray you will get someone on the phone because they never pick up) about it the second day we moved in. We have been in our home going on 5 months now and they have yet to send someone out here to fix it even after calling multiple times and them saying "no we will send someone out there to get it fixed". They did also tell us "you will need to call the builder supervisor Johnathan so he can have someone go out there to take a look". When we did give him a call/calls he never answered or never returned any of our calls or messages. We did get notified that he made a comment saying "they didn't write it on their 30 day list so I don't have to fix it". Such great supervisor ethic. Our landscaping bushes and tree in the front yard are completely dead due to our drip system not being able to run on a schedule.

Like I said it's a beautiful design and floor plan but that's all it is. So if you're looking to invest on a CareFree home, please DONT! It is not worth all the headaches and stress it comes with even after moving in. The absolute worst experience we have ever had.

Beautiful home and awesome floor plans but to get to the end is very stressful and mind boggling. Management team (Marcos) just tells you what you want to hear, all words no action. Customer care hotline and maintenance supervisor (Jonathan) is the worse, even in person or a face to face visit gets you no where. Deceptive and poor business practices, we been trying to fix our closing warranty items for the last 3 months and they haven't fixed all the items yet ( HVAC duct works, water heater housing mount breaking, all countertops scratched dinged and look dirty and the list goes on). Been following up with management team to finish up all pending items but they never pick up the call. You are lucky if some one answers! They will not assist with any outside incentive like Roofing Installation Information and Certification Form (USAA)for home insurance rates reductions. Plus ensure your read the contracts completely and thoroughly, we are still waiting to see if our garage epoxy flooring was a standard item.

We were in a corner, invested too much money, sold our old home and living in AIRBNB's or else we would have backed out but we were far in too deep. Once you close on the house "everyone " goes into ghost mode. Just don't want no one to experience the headache we had with this company. So I strongly advice if you are looking for a home with Definitive Homes please think about your choices and go somewhere else where they give you honest and better service for your money and time.

Craftsman ship sucks, They have you do a blue tape walk and house isn't ready.
No back splash, finial paint , tile work sucks! Who puts silicone on grout in a shower. If your driving by it looks good, open the door and walk holy wow. Paint splash all over tile and carpet. Door has holes in jam. Super says we can't fix that, it's from shipping. What?? We bought the biggest house they sale and I have spent more time cleaning paint , repair texture spots, repairs after repairs. Electrical face plate came off. My 2 year brings it to me and said dad is this it's broken. Very scary. Outlets that are 3 feet from water or sink needs to be GFI, nope not here under sink j box on another j box with an outlet no GFI! Under the sink guys come on. That's the first place leaks starts. No GFI in bathrooms , I do not know how they past the building finial with City. I'm very disappointed with this builder 300k house no detail work over all I will never tell anyone to buy from them. We have a few people ask us over the weekends when they come out and walk there homes, I just shake my head. They will never fix issues the superintendent will beg you to sign blue tape paper and tell you that you have me for the next 30 days. Lmao called and doesn't answer.
If you buy a home here hold your ground and the superintendent doesn't even walk the house with you. They send someone who knows nothing about your home. Then he will call and rush to get everything done and beg you to sign off. The best part about this hole experience is that I was told the construction manager walks the home before you close! For real he must been on vacation when we closed.

Rene, Rosalinda, Lorenzo, and Karina were absolutely phenomenal throughout the entire process. From a sand lot in July to closing in December, they were helpful, communicative, and reassuring at every turn. We couldn't have asked for a better experience, and are looking forward to enjoying our 'forever for now' home for years to come!

They are called CareFree Homes because that is how they build their houses. The structure of the house is good so far, but all of their finish work is terrible. That includes everything from tile, grout, trim, paint, caulk, and anything else you can think of. Their tile work is so uneven that it is painful to walk on in bare feet. Their caulk and trim work has large gaps everywhere.

We did our final walkthrough with the builders, and then found nee damage after we moved in. During the orientation they tell you that in 30 days they will come by to get a list of warranty items they need to fix, but they won't.

We purchased our house with the expectation it would be finished when we moved to El Paso. Instead we lived in a hotel for three weeks waiting on them to complete the work.

CareFree is a terrible company that worries more about quantity than quality.

Purchased a new home in Sienna Hills. They start off saying all of the right things but as soon as you have real issues the communication stops. I put together a site with some of the issues. www.carefreehomes.info
Along with the quality issues I have when I asked the sales staff about the HOA and CC&Rs I was told they have very few but that's not correct at all. Make sure you get a copy of them before you put any money down.

Lack of quality, workmanship. Most everyone working there has a don't give damn attitude. Regret buying this house and looking to sell it soon.

First, I like to share my experience about a recent encounter with Carefree Warranty. When I purchased my Carefree home and did the initial walk through of the home we opened the sliding doors. We immediately noticed the doors did not open easily and were very difficult to slide. We were told the rails had dirt and need some TLC. Then several months after we moved in one of the sliding doors got stuck and would not open. Carefree Warranty was contacted and they sent a company to check the sliding door. It got fixed. However, I asked one of the men that fixed the door, why the sliding doors did not easily slide. He told me that the rails had dirt. Well, I cleaned the rails on numerous occasions and I followed basic maintenance of sliding door rails. Then over this past weekend I dutifully cleaned the rails and then I noticed the doors were canted (all three) and were not level. I then slowly closed the sliding doors and I immediately notice the sliding doors closed at an angle. I further inspected the sliding doors and I then noticed drywall screws were used by the Carefree builder to install the latch catcher in the mortice and if I were to adjust the sliding door the latch would not line up with the latch catcher (not sure it is called this).  I immediately notified Carefree Warranty and I was subsequently told my home warranty expired and I was further told these type of doors need maintenance. Well, I have been doing the maintenance but since the doors were installed incorrectly and I can not adjust the sliding doors due them not lining up (level) with each other. Now I have three inoperable sliding doors thanks to this company!