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Capitol Subaru
Rating Details »
Categories: Car Dealers, Auto Repair [Edit]
920 Capitol Expressway Auto MallSan Jose, CA 95136
(408) 723-9500
Holiday LOVE for our Yelpers!
Just mention that you saw us on Yelp to receive a 10% discount on all routine service for most makes and models! Expires 12/31/2009.
Announced 2 days ago- Hours:
Mon-Sat. 9:00 a.m. - 9:00 p.m.
Sun. 10:00 a.m. - 8:00 p.m.
21 reviews for Capitol Subaru
This business is a Yelp Sponsor
9/1/2009
10/24/2009
10/25/2009
3/13/2009
4/24/2009
2/23/2009
12/11/2008
2/23/2009
6/22/2009
5/9/2008
Updated - 7/25/2008
3/9/2008
Updated - 3/1/2009
3/12/2009
Updated - 3/14/2009
3/8/2009
7/10/2008
7/30/2008
8/23/2008
5/20/2009
12/8/2008
One of the Business' Favorite Reviews What's This?
I bought my 03 WRX wagon here about two years ago. 40k miles later it's still running like a champ. They had lifetime powertrain warranty back then even on used vehicles!
This review is for their service department though. You really can't find a better group of friendly guys to help out when your Subie needs service. They even wash my car everytime I take it there, even for just an oil change! I always get coupons in the mail from them for oil changes, service, etc.
Usually I coordinate service with Justin or Ivan. They always help me try to save money, like when I needed a new radiator they expedited a 3rd party one because it was cheaper than OEM and just as good. Also, they're helpful in arranging rides for me to work or getting me into a loaner car (got a 09 Forrester a couple times).
I even got my roommate to defect from Stevens Creek and he brings his Impreza here too! They do service on Saturdays even for people who are too busy during the week to come in.
Oh yeah, and there's free wifi in their waiting room! If I'm not out to lunch with a co-worker while I get an oil change, I just bring my laptop and get some work done.
I would not go anywhere else.
Jamie and Eugene in internet sales here are great. I initially interacted with Eugene and then Jamie took over about halfway through to the completion of the sale. They are a great team. Additionally, Gus, the Finance Director, was a pleasure to work with as well.
I did a lot of research and took my time speaking to four area Subaru dealers (of which I was actually up front about with each). Hey, it's a buyer's market after all. The following qualities set Capitol apart:
- They were NEVER aggressive or pushy -- for instance they never called me, keeping it all via email (as I initiated it that way) until I called them, which I greatly appreciated.
- They answered every question promptly (and I admit I had many as I'm a conscientious consumer, what can I say) without making me feel like they were doing me a favor, instead they were welcoming of it and I never got the sense that they expected anything in return. Basically, they seem happy doing their jobs and all it entails.
- What I especially liked was when, during the initial exploratory phase, I told them I had to leave on a trip for 10 days and I made it clear I would not buy a car until my return - they didn't try to pressure me into purchasing before leaving, regardless of my declaration that it wouldn't happen. A different dealer's salesman basically ignored my decision and kept trying to pressure me (regardless of his claim he "wasn't trying to pressure" me) into buying before my trip hemming and hawing about the likelihood of the price being the same upon my return. Jamie and Eugene just wished me a good trip and said they'd hope to hear from me afterward and could certainly honor the prices they quoted me.
My ultimate decision to buy from Jamie at Capitol was, admittedly, circumstantial -- my other car broke down that week and I needed the new car ASAP before the weekend. They had it and thus it was a done deal. But, of course, all of the above certainly didn't hurt and ultimately I'm happy things worked out the way they did.
I went the Costco route and had a great experience. I worked with Ryder on the Internet team and it was a simple as a test drive, decide on the car I wanted and then get the paperwork started. I did a lot of research in between all of those steps so I could have done the whole thing in a couple of hours if I had wanted. While waiting for my financing to go through I had a chance to listen to others shop. They were treated well, got good advice and didn't get pressured. Gus in Finance was easy to work with and didn't rush me to make a decision on some of the options. They even offered me some pizza while I was waiting. It was a good enough experience that now my wife is thinking about trading in our minivan for an Outback...
If I could give them 10 stars I would. Capital Subaru has the BEST service I've ever experienced at a car dealership. In fact, they have probably the best service I've experienced at any retail/customer service based establishment.
I bought my STi at Steven's Creek Imports (aka Stevens Creek Subaru). Overall, I was pleased with the sale and service during the purchase.
I chose to go to Capital Subaru merely for convenience to my home. It's much closer to me. From the first time I went here, I've been treated with nothing but respect from Justin and the other employees in the service department. Justin, you're a great asset to that company and you're great at what you do!
I've been here many times since for oil changes and services. While en route to my last oil change, I was rear ended about 2 blocks from the dealership. I made it to the store and Justin was on top of things. He hooked me up with their recommended body shop and my car was in the paint booth within days.
The mechanics here know their Subarus. Most of these guys drive and work on their own Subarus. They have love for the car and it shows in the work they put into your car. I can't wait for them to install my Cobb Downpipe once I get my Access Port, finally Stage 2!!
I HIGHLY recommend this dealership to anyone in the market for a Subaru. They take care of their customers! This is almost nonexistent in this industry. I will for sure buy my next Subaru from these folks!
I have a mix review of Capitol Subaru first off when i first went there, I had a salesman who was very helpful when i was looking for a car. We were looking for a WRX and just went for test drives to find the right car.
Another day and another salesman later, is when i probably never come back. We were looking for the salesman we had last time but he was not working that day. We ended up with a salesman who was terrible at selling cars. We did a quote on the car and wanted something similar. He said it was not possible and after we wouldnt budge on the price we set, he talked about how his value and time was being wasted by talking to us. How can it be a waste of time if we are the potential customers and hes the one selling the car. Gave some typical sales pitch and kept dragging us to convince to buy the car still. Well now we still will look for a Subaru, but not with Capitol Subaru. If he was as nice as the other salesman, we probably work out something beyond the budget but this salesman rubbed us the wrong way.
I'm surprise that it's took us 1.5 hours, yep 1.5 hours to completed the purchase of our 09's Subaru Impreza Outback Sport and got all the option we ask for for the price we asked. I think the only way to shop for car now is through the internet, so you can negotiate the price at your own time and buy when you're ready. Their internet sale model is "No Hassle" I honestly feel no hassle at all.
Jamie Cassedy is the internet rep. we dealt with through out the whole process. he's able to give us option that we ask for almost at no charge. the car performed great and better then what we expected. The AWD is awesome that's pretty much why we decided to get the subaru, it's sold itself because of the AWD. We pick up the car on Friday and on Saturday we take it up to Squaw Valley.
This is the first time I feel comfortable when shopping for a car, compare to my experience from Steven Creek Subaru. I don't know how that dealership received (43) "1 Star" and yet still people shop there? If i yelp it first before going there I would never even bother show up, but i didn't and vow never to return to Steven Creek Subaru.
I'm reviewing the Service Department. Never would I have imagined that a car dealership would provide a pleasant experience with good customer service. I've brought my car in here 3 or 4 times, and each experience went without a hitch. Crazy, right?!
Ivan and Justin are helpful and respond quickly to emails. They are easy to communicate with. I HIGHLY recommend this place. You will not find a better Service Department at any dealership! They genuinely care about the customer.
I came here with Kevin N below...excellent service deserves TWO perfect scores!
I originally started with a request for quote online from Capital Subaru after having an awful time at Stevens Creek. Jamie Cassady was quick in responding and gave us a great deal. Two days later we went to check out the car after a misunderstanding on the mileage racked up from him getting the car from Sacramento. He handled it well and threw in the auto-dimming mirror I wanted but didn't want to pay for.
Peter gave us the run down on the warranties, manual, etc and seemed genuinely excited that we were getting our very first Subaru. I think I liked this guy the most simply because he wasn't selling me anything, haha.
So, 1.5 hours, a set of free ski clips, and all-weather mats later, we drove off with a shiny new Outback Sport. It is the first time in, like 4 car purchases that I feel good about my purchase, that I didn't get ripped off somehow, and that I didn't spend 6 hours playing the waiting game.
I thought I was a loyal Lexus owner, but I am actually excited for some day in the future when I WILL get a second Subaru! Thanks to Capitol Subaru! (and the internet, heehee)
Possibly the worst experience I have had at a Subaru dealer in the bay area. The initial salesman was polite but everyone else was rude.
They praise/reference their yelp reviews every 10 minutes when you talk to them. If you don't tell them they gave a quote online they will quote a price higher when you arrive. After the initial quote, they were unwilling to negotiate price with out financing as an option to meet their price. Secondly, even after given quotes from other local dealers they were not able to drop the price $500 to meet a competitor's internet price.
Comment from Shaun D. of
Capitol Subaru
7/3/2009
Dave, This is Shaun Del Grande, the owner of Capitol…
More »
This place I must say had the best customer service I've had ever from a car dealership. Bf and I went there today to buy some transmission fluid along with some oil filters. They quickly brought out the items he requested and made sure they were for the right car. This place was so friendly, the guy behind the counter, Luke, gave him tips on how to do my maintenance. we even ended up buying the Momo shift knob!
I definitely recommend this place to any Subaru owner who wants to buy a car, because they are home to the lifetime power train warranty. Also I'm sure getting service done on the car will be very painless.
The owner of Capitol Subaru gave me a call regarding my negative review and sounded genuinely concerned that my issue was not dealt with properly. It means a lot for a business to come back and find out what went wrong with any issues. I'm adding a star for the follow up.
Anyone want to buy a 2005 exhaust that sounds like popcorn popping when idling? Capitol Subaru?
1 Previous Review: Show all »
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5/20/2008
Another typical dealer shop. They don't know diddly about my Subaru WRX. A star for having good… Read more »
Update part 3: I have my license plate frame back! :) Thanks, Mandy!
Update part 2: I got a message from Mandy at capitol saying that they still have my plate and that they will mail it to me. Hooray!! Back to 5 stars!
Update: I realized yesterday that they took my carlsen subaru plate cover and replaced it with a capitol subaru plate cover. Without telling me and without leaving me with the carlsen plate. There's a reason I had the carlsen plate on there since I bought my car there. Minus one star for that. At least leave me with the old plate cover in case I wanted to keep it. hmph!
Original review:
I had to get my 60k service done and although most people recommended I go to my local shop, I had $300 subaru dollars so I stuck with the dealers. I had gone to santa cruz subaru for my last major service, but this was a lot closer and it had been getting good reviews on the subaru forum, so I gave it a try.
I called Justin to set up an appt and he had the following morning open for me to drop off my car. Since I live in Hayward and have to work in Oakland, I needed a loaner car and he said that wouldn't be a problem. Great!
I went to drop off the car at 8am and Justin wasn't there but Lance greeted me. He was friendly and didn't have a problem with me needing a loaner car. He called enterprise once the paperwork was all done and they were there in 5 mins to pick me up. Free of charge (except for the tax, which was $1.50?).
I got a call from Justin around 3:30pm apologizing that he wasn't there in the morning and that my car was ready for a pick up. I left oakland around 4:15pm to get my car, but I knew that I wouldn't make it in time in traffic before their 5:30pm closing. I called Lance and he said: "not a problem, I'll wait for you." Wow, really? I got to enterprise around 5:40 and back to the dealer by 5:45. Lance was there waiting with my car ready to go. I used my 20% off coupon (look for service specials online: http://www.capitolsuba... ) and my $300 subaru bucks for a total of about $250 for my 60k service (for an 05 wrx wagon).
Unlike my 30k service at santa cruz subaru, they gave me a checklist of everything they performed on the car (sc subaru just had a few line items). Both Lance and Justin were very polite and took the time to address customer concerns and questions. As long as they stay and keep this up, I'll be back here for my next major service. All dealers should be like this!
Much better the second time. They finished my service in less than the time promised, did not try too hard to up-sale me items even though I had a coupon and were friendly. The waiting area had wifi available (and even a computer kiosk available in the sales area).
1 Previous Review: Show all »
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1/13/2009
They took 2+ hours for a SCHEDUELED oil change last year when I said I would be waiting.... Geer, I… Read more »
These guys are rad and are always super nice and I always get great service. I will continue to take my car here for mundane things like oil changes and for big things like the 30K services. What I like is that I never feel like I am being ripped off. And they take the time to show you how to do things if they are basic.
Went there for service the other day and had a good experience. Everyone I dealt with was great and they had my car done very fast. I'm crossing my fingers that this is how they usually are and my previous experience with the sales division was an anomaly.
1 Previous Review: Show all »
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1/31/2009
In an effort to make our next Subaru purchase anywhere but at Stevens Creek Subaru, I called Capitol… Read more »
If your looking for 100% customer service in both sales and service this is the place to go. The sales staff is always willing to help out and answer questions for you, even if your not purchasing a car that day, and even tho i have a honda i continue to use there service dept, because of the promptness and customer service! oh and i read the Review of brian M......i to have worked with Ron, and had a completly diffrent experiance, hes helpful and upbeat and makes you feel like a vip when your in that dealership as well as the whole staff there.
I had a bad experience here trying to buy a new car. If you negotiate a price over the phone, be prepared to play stupid car salesman games when you get there. I had everything nailed down (or so I thought), but then they began the good cop/bad cop routine. We walked out. They called the next day saying they'd made a mistake. If you enjoy this sort of thing, go knock yourself out. I took my business elsewhere, because I deserve to be treated with respect.
The service department is really good. I asked them to replace my brakes. After inspecting them, they explained I didn't need it. The reason I appreciate that so much is that when I visited the other Subaru dealer in the valley, it felt like they were trying to make me do things I didn't need. The story goes on.... I forgot to ask them to rotate my tires, but after they finished the brake check, they were nice enough to pull the car back in and rotate them for free.
The only reason I decided to get another Subaru was because I found this dealership here in the valley. Otherwise I would have to drive out of the valley everytime I needed service. I am really pleased they are here because I really like Subarus.
Anyhow. I decided to get another one, and I was happy to find that their deal was better than what I was getting in a couple others I was checking with. My brother-in-law in LA then asked me to get his car from here. They filled my gas tank when I got my car, too. Nice touch.
review for service department.
first off, way better than stevens creek subaru service department which pretty much sucks and you can reference their yelp reviews as a citation.
very punctual, and convenient location close to the VTA. service does take a bit on the long side, but is as promised and starts on time. would reccomend to anyone looking for service work at a dealership. Ivan the service manager is very professional and friendly.
Although I did not buy a car from this place, I find their salesperson extremely deliteful compare to the surrounding dealers that I went to. He was helpful answering my question and gave me all the info I wanted. Most importantly, he told me there would be a bigger sale in couple of days, how often do you find a saleperson that's helpful and not pushy.
Customer Service is WAAAAAAAAAAAAYYYYYYYYYY better than Stevens Creek/Capitol Mitsubishi and Stevens Creek Subaru (Owned by the same people). Got a great deal on a 07 STi, sales rep, Brendan didn't really know a lot about Subarus, but he certainly did get me a great deal on it. Only taking off a star for not very knowledgeable staff. But the Service/parts department was cool, Justin is a good guy
