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Capitol Kia
Categories: Automotive Car Dealers Automotive Auto Repair Car Dealers, Auto Repair [Edit]
13573 Hwy 183 NAustin, TX 78750
(866) 553-9041
- Hours:
Mon-Sat 9 am - 9 pm
About This Business:
This is the second location for Auto Techs, see our other shop for our Yelp reputation. We are looking forward to your Yelp reviews for this location.… read more »
32 reviews for Capitol Kia
32 reviews in English
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Review from Solange S.
Leander, TX
2/8/2012
After 16 years of owning luxury cars, I recently purchased a Sorento SX (4 wheel drive) from Jeremiah. The Acura people next door did not pay very much attention to me, probably judging I was just "a looker" since I was a 50+ lady by herself. Did not like their attitude... Jeremiah treated me like a serious customer, friendly while respectful. Very pleasant young man to deal with. I give him a 5 Star while I give the dealership a 4 due to the financing process. I just love my new car that came with tons of extras! Thanks Jeramiah !
Comment from Capitol Kia B. of Capitol Kia 2/9/2012
Thank you for taking the time to share your experience with… More » -
Review from Brecken H.
Austin, TX
1/29/2012
Had an easy to fix problem with a blown fuse. That was it. I've had the exact same fuse replaced before in the same car by a kia dealer, and it took ~10 minutes.
2 HOURS after I gave them my car for my appointment, they said they couldn't do anything because I had stuff in the car. While that's fine and understandable, WHY was I not told this 2 hours earlier? They told me to come back another day, even though I was already 2 hours into my appointment. Just an extremely frustrating waste of a day.
I also looked at several cars while I was there, in which the salesman showing me around was not fit to be selling me cars. He knew how to put the back seats down, that was about it.
Find a different kia dealer. -
Review from Sarah S.
Round Rock, TX
1/16/2012
We all like new cars, but the whole process of shopping for a car is NEVER fun (unless someone rich is paying). Nevertheless, some experiences are better than others. This one happens to be on the top of the list for the worst I've endured.
Starting off at the very end of December, we sat down and browsed the websites of all the lower price ranged cars to see what's available. We settled on the 2012 Kia Soul, which lists at $13,900 on the Kia Website.
So we head to Capitol Kia to check it out. Turns out, it is near impossible to get a base model, and all they have starts at at least 17,000.
The first salesman we talked to was pushing for a lease. Every time we wanted more information on buying, he switched back to leasing. Not knowing much about leasing, we were leery to jump on the bandwagon with him.
They gave a trade in value for old car for $1000 at that point, did the credit check, had us fill out a bunch of papers to make sure we qualified.
We left, wanting to get opinions on leasing from family and friends first.
Now, during the two weeks between the initial visit and when we came back, we received calls almost everyday from a different sales person trying to push us. Not cool at all. There was even a guy that said he'd call back the next day with information we wanted, but when he called the next day, he wanted to know where we were as we 'had an appointment with him'. That's just plain rude. There was NO mention of us driving out there for an appointment.
So two weeks after the first visit, we go back with leasing in mind high with it this time. We had a different sales person who seemed against leasing, but went through with it anyhow. They agreed to let us use the trade in car as part of the down payment?? A car that was worth $1000 to them two weeks ago was now worth $500. Big surprise! And no matter how much we argued with them, we had to accept their $500. Nice, huh??
They had us waste a lot of time test driving the car again, even through we already did it. After a couple of hours of sitting there, hungry and miserable, while the sales person was supposedly dealing with the finance guy, we got up and walked out the front door. Unfortunately, he saw us and ran out the side door after us promising us were were almost done...just 20 more minutes. Yeah. After complaining about my low blood sugar, he offered us the old hot dogs in the back room that had been sitting there for a long, long time. If you saw them, you wouldn't have ate them either. Nice to offer, but food poisoning from a car dealership is not on my list of things to accomplish. I settled on a plain burger bun out of desperation. Three and a half hours later, we were STILL there!!
We were told at 9pm, that almost everything was ready, but we had to call the insurance company first to get the car insured. After being on hold for awhile, they offer the use of one of the computers to use instead. I kept asking about which coverage I needed to get for leased car. I couldn't get a straight answer. He said "just print it out". Well, I am quite positive that we don't have the proper coverage at this point in time. So the car is just parked at home, waiting until we get it straightened out. Thanks for the help, big guy.
At 9:30 were were outside waiting for the license plate to be put on. After feeling very impatient and frustrated beyond belief at this point in time, my sister went back in, asked for a screw driver and the plates and she'd put them on. Well, that got someone out there.
So after arriving on the lot at 4pm, we didn't get to leave until 9:40pm, thus arriving home, extremely hungry, tired, and grumpy at 10:00pm. That's what I call fine customer service.
And it's so nice you let me drive it home with the wrong insurance while suffering from low blood sugar so late at night.
For the salesman: pushing us to give you a good rating on a phone survey that would be happening in the next couple of weeks so you'll get a raise? And telling us not to tell the surveyors how many hours we had been there because it looks bad? Not cool at all. You seem like a nice guy, but the service just plain sucked. And if we get the phone call, and I answer it, I'm going to tell it how it was. Sorry.
But thanks for the half of snickers bar and the bottle of water...I think it prevented me from really falling over.
We never did get a chance to have them go over all the features of the new car. it was too late. We were supposed to go in this afternoon to deal with it, but neither of us could bear the thought of going into that place today. I'll just read the manual, thank you.
Sorry it's so long winded, but this was truly a bad experience. Being a Yelper, I should have read the reviews of this hell hole before agreeing to come here. That is where I failed. -
Review from Shyree M.
Austin, TX
2/6/2012
I called over the weekend and spoke with Wayne Curtis and he gave me some good information and was very helpful. Even though I'm not getting a car currently he assurred me when I was ready that he would ensure I found a good reliable vehicle at an afforable price.
Comment from Capitol Kia B. of Capitol Kia 2/7/2012
Thank you for your review. We are committed to providing… More » -
Review from Seleste M.
Cedar Park, TX
2/4/2012
THANK YOU WAYNE!! Initially I did not believe I would even be approved for my brand new 2012 Optima. Not only was I approved and walked out with a car the same day but it is sleek and stylish like the Nissan I was contemplating from Carmax. It has better gas mileage, handles well, and it's roomy and comfortable for my two GROWING boys!
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Review from Tom C.
Harlingen, TX
2/1/2012
I loved my experience at Capitol Kia -- Glenn Smith provided the best service when it came to my car needing an oil change, my wait time was not even noticeable and he even provided snacks and drinks me and my kids while we waited. I'm happy to say I will be returning to Capitol Kia and visiting Glenn for all my vehicle needs,Thanks Glenn we will be seeing you in about 3000/3months
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Review from Cindy W.
Llano, TX
1/30/2012
In December my husband and I decided to buy our 1st Kia. Jeremiah helped us from the word GO! Being military, we had travel issues, time issues, etc & he worked around our schedule and afforded us the oppurtunity to purchase a 2012 Kia Soul....which I LOVE! Thanks Jeremiah for going above and beyond! YOU ROCK and I will be sending anyone wanting a Kia your way!
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Review from Patricia C.
Round Rock, TX
1/30/2012
I just bought my second Kia in December and the process went way better than it did in 2007. My husband and I knew exactly what we wanted and Jeremiah wasted no time in finding us a vehicle that fit our needs. He was very helpful and most of all, didn't try to sell us something we didn't want. He listened to what we wanted, asked questions, and found what we were looking for. For car buying, it was overall a good experience.
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Review from James L.
Pflugerville, TX
11/26/2011
SERVICE DEPT Score - Although my wife and I are enjoying our KIAs respectively I am severely disappointed in the utter lack of customer service in the . . . wait for it . . . (irony alert) . . . Service Department. I'd be willing to give them a pass on the fact that my internet request for a service appointment didn't even merit a return phone call. Good thing I bothered to call prior to showing up at my requested time. I'd be willing to give them a pass but that was not our first bad experience. There is not much to the waiting area. The service bay looks overcrowded with cars all the time. Bad attitudes are in abundance. Now that I have a new KIA under warranty and am stuck using them for certain covered maintenance I am likely to be sending a letter to the Corporate office.
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Review from Christine M.
Austin, TX
8/4/2011
Imagine every negative stereotype you've heard about car salesman. Make sure you include every comically absurd stereotype portrayed in tv and movies. Now multiply times 10. That, in a nutshell, is Capitol Kia.
I went in purely for a test drive of the Kia Soul, to compare it to other models I was considering. I'd seen the reviews on here and was prepared for an aggressive salespitch. I tried to make it clear from the beginning that I was not buying that day, merely test-driving for comparison with other vehicles.
The first warning sign was when I knew more about the cars than the salesman. He also couldn't tell the difference between their new and used inventory. Ouch. Regardless, I wanted a test drive, so I got one, even though it was with a different trim than I wanted to purchase.
After the drive, I reiterated my non-intention to buy that day and asked for the salesman's business card. He kept trying to get me into the office because "what if we make you an offer you can't refuse" (hint: there's no such thing). After saying about half a dozen times that I wasn't buying and threatening twice to go to the other Kia dealership in town, he finally relented and gave me his card.
I later decided that I did want a Soul, but didn't want the annoyance of dealing with salesman in person. So I contacted internet sales for Capitol Kia along with several other dealerships. One immediately offered me a great price on a car, though it didn't have all the options I wanted. Another couple called me up and were very friendly, discussing inventory and some price ranges.
Capitol Kia, on the other hand, emailed (and called) with only the intention of getting me in the door to talk to their high-pressure salesman. No inventory detail (the inventory listed on their website is highly inflated and inaccurate), no prices. "Just an internet sales rep" apparently had no sales knowledge or power whatsoever. WOW.
Avoid Capitol Kia at all costs. They are high-pressure asshats. Instead, call Honey Hill at Dennis Eakin Kia in Killeen: 254-699-2909. I didn't get a car from her, because I found something local that better matched my desired options, but she went out of her way to be prompt, friendly, and informative. -
Review from Chris R.
Austin, TX
12/2/2011
Wow...What a bad overall experience. My friends checked out Kia the night before I was able to go there. Spoke with Jeremiah. Seemed like a good new sales person. I testdrove a car for lease. Told him my price range and said that everything was based on price. He was trying to sell me hard. Instead of checking to see if the car I was testdriving was in my range or eligable for lease he informed me after wasting a better part of the afternoon waiting and testdriving a car that was not for lease as it was a 2011. I testdrove another car and asked the price. He said that his finance guy was going to get the numbers ready and they would have them later. We left the dealership without knowing anything. What a let down. He said that that his company was the biggest dealership in TX and that they would match price no matter what. I then proceded to Carmax to buy a car. As I was sitting down to sigh the papers he called me 3 times. I answered the phone and he finally had a price and wanted me to come back to get the quote. I said no thank you and he finally quoted me a price way above what I quoted him my budget was. He said sorry then called me back the next day to quote me another price still above budget. I told him that I had already purchased a car and I was not in the market anymore. Since last week I have had calles EVERY DAY from Kia. This is extremely annoying and because of this I would never do business with this dealer again. Somone finally said last night that they would take me off their call list. This better happen soon!
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Review from Crystal A.
Austin, TX
1/2/2011
I filled out an application online because I was thinking about buying a new car and thought end of year would be a good time. Unfortunately, I didn't do my research better or talked to my mechanic friend first, because now I had to deal with the following.
I got an email from the internet sales manager the day of the application, which was nice and i'm sure, a form email. The next day (and I'm pretty sure I picked the evening as the best time to reach me) around noon I was contacted by Levi and set up an appointment. The same night I talked to a friend and realized I probably should wait until I'm not $4k upside down and not buy a first year model. So I emailed and cancelled. Of course I got a couple of emails trying to get me to reconsider, but that's not so bad. I expected it.
Later on the day of the cancelled appointment I got another call (in the morning while my fiance was trying to sleep). ANOTHER guy called, I explained to him that I had changed my mind;
"Oh well Theresa handed you off to me."
"Well, that wasn't very nice of her."
"No, it was not." Sorry, dude.
Again today, around 10am ANOTHER guy calls and I have to explain to him what was not going to change "unless you have a new Honda CR-V you want to sell me for $13k." I guess that sealed the deal because he said they would take me off their list.
If it had ended with the emails, I would have been fine. I might have even considered looking at them again when I was ready to buy a new car, especially if the new Soul stood the test of time. However, this lack of communication and blatant disregard of my choice, PLUS calling me in the morning on the weekend did them no favors. These people will never get my business, and I now see why everywhere I look, this place has a ton of 2/5 star ratings. -
Review from Krystal B.
Round Rock, TX
1/27/2011 1 Check-in Here
I've been here several times with friends who were looking for a new car and after each time I've felt like I needed to go home and take a hot shower. This place makes me feel so grimy. The last time I was there, the salesman who originally took us threw us off to the new guy who was, TO SAY THE LEAST, a creeper. Yuck. Service sucks.
Unimpressed with the car line up, extra unimpressed with the pricing. -
Review from Mary H.
Austin, TX
8/16/2011
Sorry Capitol Kia, but Dennis Eakin in Killeen was 1000 times better than you. I wanted a Soul, you didn't even have one to test drive. Ok, you sold out of Souls. Then, the salesman tried to show us a Sorento which cost a lot more. Uh uh. Couldn't even tell us a price even though we were pre-approved. Dennis Eakin had three Souls for us to test drive. The finance person couldn't have been nicer. Got a great price well within our budget. Killeen got my business! Quit spending so much on tv commercials and start working on customer service.
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Review from Diana P.
Austin, TX
10/26/2011
DO NOT waste your time looking for a car here!!! They say one thing and then scam you regarding the price. The frat-rat "manager" thnks he is God's gift to the world and is a complete A-hole. RUDE! I wouldn't drive off in a car off their lot if they gave it to me.
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Review from Don R.
Austin, TX
8/8/2007
First of all let me make something clear. I'm an asshole - the facts are all there, have been all of my life. I try to control it, but deep down I have to live with the fact that I am an asshole.
I am also an asshole that was born to haggle over cars. I learned from my dad, who once made a ford salesman cry right in front of me.
In my salesman days, I would go to used car lots and haggle - just for practice. Every trick a salesman has, I know how to do it better.
Now that I've mellowed out a bit, I don't enjoy haggling like I used to. I'd rather be more analytical about it.
Well a short visit to capital kia brought my inner asshole bubbling to the surface like Texas Tea!
First of all the place is a dump. It is dirty, it smells bad, the air wasn't really working. You know how in grade school the underside of the desk always had gobs of gum stuck to it. Well here they put the gum right on top of the desk where you can see it.
I wanted to test drive a Kia Spectra and a Rio. A salesman, Chris - who was a nice enough fellow got me in a Spectra and we tooled around Research. That was fine. I liked the car, but I told him I wasn't buying today. I just came out to drive the car so I could report back to my wife about it.
They advertise a $7900 brand new Spectra in the paper. It is of course a joke. The one they have on the lot has no air conditioning and is all white. It should be illegal in Texas to sell a car with no air. Chris said, "oh you don't want that car, look at this spectra here it is only $15,600.
"How'd we go from $7900 to $15600?"
I told him I had to get back to work, which I did, because it was like 10AM on a Thursday. Well the game started, look I know this game, I can play this game well, but honestly I didn't have time.
So he puts me in his office and goes to get a form. For those that don't know this is the "how I'm going to fuck you" form. "What do you want your payment to be.? It is utter crap - it is like buying a car from Herb Tarlek in 1978 at the discount motor place. Chris lacked the white belt and white shoes but the game is the same.
In the top box he writes the sticker price. "Oh jeebus" I'm thinking, this kid wants to do this the hard way. He wants to do the three way screw job on me. (When they manipulate the price, the trade in, and the financing all at once - I assure you when they do this you are getting screwed.)
I told him, tell me your best price on the car. I can take that to my wife, and then maybe we can do business. I don't need you to finance it, and I am not trading my truck in, and I don't have time to dance this dance right now.
More bullshit, as he had to go find his manager, blah blah blah. I left, he was chasing me out the door, "wait I'm going to get you a price right now!" "Well Chris you have my phone number - call me with the price"
I was at that dealership an hour, I still don't know what the price was. I weep at the number of suckers they have screwed over there.
My advice, don't go. Or if you do, pay me a consultant fee and I'll come with ya and play their game for you. I think at Capital Kia they actually would rather not do business with an informed, smart consumer. They'd rather just get fat on the suckers they can screw over. I never got a call. -
Review from Sean M.
4/25/2010
We visited the pre-owned Capitol Kia lot. The short version? Imagine every negative stereotype you can think of about used car sales. Most every one was true of our experience.
Three salesmen waiting at the edge of the parking lot for customers to pull in so they can jump on them immediately? Check!
Bikini model competition on the huge television in the sales room? Check! (My wife and kids *really* appreciated that.)
Refusal to tell you any prices until after you've driven a car? Check!
Showing us a car nearly twice as much as what we said our price ceiling was? Check!
Attempts to get us "a better deal" 3 times after they came back with "their best price"? Check!
Ludicrously pushy sales staff who sell with the smell of desperation? Check! (Seriously, it seemed like these guys had been poisoned, and their sales manager had promised he'd only give them the antidote if they sold a car in the next 30 minutes.)
Sales Manager chasing us to our car "to shake our hand" as we left? Check!
Needless to say, given the sales folks unprofessional and dehumanizing approach, we didn't buy a car there. It's a shame too; our salesman Isaac seemed an otherwise nice guy. I hope his sales manager relented and let him have the antidote anyway. -
Review from Jen L.
Cedar Park, TX
12/22/2007
If I talk, listen to me. That's all I ask. It is, unfortunately, one of the things the salesman at Kia seem patently incapable of doing.
When we decided to purchase another car, we made the rounds of all car dealerships for each brand in trying to narrow down our choices. The third or fourth stop on the rounds was this Kia dealership, and we were totally unprepared for the onslaught (as we had been treated with respect, kindness, and had been listened to everywhere else we went).
We began looking at cars and mnivans when we were waylaid by Salesman #1. We told him that we hadn't decided what kind of vehicle to buy and were looking at all the 2008 offerings from all the car companies and were definitely not buying today. At every other dealership the "definitely not buying today" statement got us cards, answers, and for the most point, left alone, which is what we wanted.
Apparently, stating this at Capital Kia is like waiving a red flag in front of a bull.
Salesman #1 began pressing us on the sales and discounts and this that and the other, though it was continuous pressure it was low pressure. He showed us some models, discussed what we were looking for, but interspersed everything with the followup on how much we would save if we drove off with one today. I realized he was a salesman, and since it was just annoying, I let it pass, as did my husband.
He talked to us for about 5 minutes and then we were passed off to Salesman #2 who "knew more" about the vehicle we were looking at. It took us about 60 seconds to realize we had not bitten the hook fast enough so they transferred us to a higher pressure salesman who would work on us harder - and he did. The "offer" of deals became slightly more confrontational.
"You don't need to look at any other cars, we have the best deals."
"If you walk out without taking this car, you'll regret the deal you lost."
"I can put you in it, right now, and you'll never regret it - come on, just take it for a spin."
We stated, repeatedly, we were not buying today and we did not want to test drive any cars. About 5 minutes of that, and we were passed up to the third salesman, who attempted to bully and chastise us into taking a test drive and buying a car as if we were children who didn't know any better.
"You want to take this test drive - let me have them get the car ready for it." We answer no, as he is yelling to Salesman #1 to get it ready for the test drive. "Oh, yes, you do want to test drive it. It sells itself. " He ushered us as we refused the test drive to a waiting table while we continued protesting, letting us know he was just going to get the paperwork because he just knew we were buying that car.
Unfortunately for him, that minute he took to get the paperwork was enough for my husband and I to stare at each other, comprehend we were being bullied, and get up to walk out in disgust.
On the way out, #3, and #1 attempted to step in front of us to ask us where we were going. Every time we stated that we didn't want a test drive, we were just gathering information, they continued to high pressure argue with us. When we were near the door, #2 joined in. It got to the point that we simply stopped talking and being polite, and walked around them silently as they continued calling after us.
Never in my life had I been so utterly disgusted by someplace. Not only will I never go back there, I will avoid Kias themselves like the plague. -
Review from Adley H.
Austin, TX
4/16/2009
I was in the market for a specific type of used car and saw they had what I was looking for at Capitol Kia. It looked too good to be true (and it was), but I figured I'd check it out anyways.
First off, most of their used cars are on another lot which is a 10 minute drive from the actual Capitol Kia location. This is no doubt a ploy to get you away from your car so they can extend their sales pitch. These guys busted out the dreaded "4-square-of-doom" way way before any other used car office. Like, even before I got to see the vehicle, I was asked how much I wanted my payment to be. It was annoying.
We finally get to the lot and I get to look at the car. Everything looks legit...it is, in fact, the car that I saw online. Or so I thought. See, this is a similar model/color/everything, but not the same vehicle. He wasn't sure he could sell this one to me at the price listed on the website. Naturally.
The conversation then went like this for the next 30 minutes until we got back to the dealership:
"Adley, what can I do to get you into this car today?"
"Nothing, I'm not buying a car today. I'm just looking. Remember when I told you about the whole insurance claim? Yeah, I'm not buying a car today."
"Well, here's what I can do for you today. We can set you up with a 0% down loan and then you can refinance once you have your down payment"
"No, I'm not buying a car today"
I get the same 'hard sell' from the sales manager when I get back to the office. I wish I had a giant neon "No" sign that I could hang Flava-flav style from my neck.
The only reason this place gets 2 stars is because the salesman I worked with, despite being pushy, was genuinely a nice guy and a good conversationalist, just not a very good salesman. -
Review from Christy G.
Austin, TX
5/25/2008
I went to Capitol Kia to check out the inside of the Kia Sportage. I had seen many on the road and liked the look of them, plus I heard about the amazing warranty and financing that Kia has to offer.
I went to the Capitol Kia off of Research and in between Anderson Mill and Lake Creek Blvd. and from the get-go my experience was awful.
I was greeted by a salesman as soon as I stepped out of my car (okay, okay, this is to be expected) and I established up front that all I wanted to do was check out the interior of the Kia Sportage. He takes me to a Sportage with leather interior and starts to rant on about the features, etc. I reiterated that all I wanted to check out was the inside of the car but he went on.
After some discussion, I requested a pamphlet of information so I could take it home to look over with my husband. He said, "Sure, let's go inside" and I followed inside where he had me take a seat in the shoddy showroom. Before you know it, his Sales Manager comes out and attempts to obtain my contact information so he could sell me a car. I told him that I wasn't interested in buying a car just yet but that all I wanted was some information. He talked my ear off for 20 min. and I continued to tell him I wasn't interested. He said, "What if I could get you some information on financing - for example, what kind of payments we could do, etc." I told him that if he could get it to me in 5 min. that I'd take a look at it.
He ended up leaving and his boss comes over to talk my ear off. I guess he could sense my frustration and could tell that I wasn't going to be driving off the lot with a new car so after about 10 min. he gave up. I told him that I wanted the information the previous salesperson said he would get for me but he refused.
My experience here was so awful - I was shuffled to three different high-pressure salesmen over the course of 45 min. when all I wanted to do was take a look at the inside of the car and get some basic info!
I will NEVER buy a car here even if I do buy a Kia. AWFUL high-pressure sales with rude salespeople.
If I could give zero stars I would, but I was forced to do at least one star. -
Review from Cynthia T.
Cedar Park, TX
Updated - 10/9/2009
Since having my rack and pinion replaced, my tires began to wear quickly and I had to have them all replaced. Turns out Capitol Kia completely knocked my car out of alignment, and in re-aligning them Lamb's discovered the rack and pinion was badly done as well.
One rental car and $1000 later, I now have a Honda.1 Previous Review: Show all »
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7/2/2009
This is a Service Department Review.
I visited Lamb's Tire for my 30K mile checkup and they told me… Read more »
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Review from John H.
Round Rock, TX
6/22/2009
With the passing of the "Cash for Clunkers" bill in Congress, I decided that now was the time to get rid of my Isuzu Rodeo and get a new car. I was looking around for cars and decided to look at and test drive the Kia Soul. We didn't want to go to South Austin and I didn't know anything about Capitol Kia (and didn't read the reviews here), so we went there.
First off, the dealership is so small that we missed the entrance and had to drive all the way around. When we finally pulled in, a salesman greeted us. He was actually kinda nice, but didn't know anything about the bill (out of the 3 dealerships we visited only one knew about it).
I told him I wanted to test drive a Kia Soul, and unlike the other reviews here he didn't try to sell us the car from the get-go. However, during the test drive he mentioned that Capitol Kia is the largest Kia dealership in the US based on sales.
You're kidding, right? A pathetically small dealership in a crappy location is the #1 dealer out of 700 dealerships?
And, to top it off, they only had 3 Souls on the lot, while South Point Kia has 15-20. And the salesman's excuse? Kia isn't sending any more cars until they get the current ones off the lot because of the recent hail damage.
And, at the end, he gave us his business card, but didn't bother inviting us into the dealership, nor did he give us any brochures about the Soul.
Hopefully our experience at South Point Kia will be better. -
Review from Rachel P.
Updated - 3/23/2010
Oh Capitol Kia why did you have to prove me wrong?
A friend of mine recently totaled her car and on MY recommendation went over to Capitol Kia. She was looking for something used, they had advertised they had it, so she made an appointment to check it out. Once she got there it was all downhill, the guy she had the appointment with wasn't there. The car wasn't there. The polite helpfulness I got wasn't there. They acted like she was a huge bother even asking them any questions and when they did realize she was serious at looking at stuff they put the pressure on and she told them off and left.
I had a good experience so I felt bad what I told her so and she had a horrible experience and totally wasted her time. Why, WHY is it so hard to be a decent car salesman? I wish all salesman would read these reviews and see it's not that hard to work with people looking for a car! NO ONE likes to be pressured and treated like crap. Shape up! :)1 Previous Review: Show all »
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7/27/2009
I firmly believe in everything south of the river, but when it comes to Kia dealers it was like… Read more »
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Review from Thomas C.
Austin, TX
12/3/2010
What a complete joke! DO NOT buy a car from these people. On their commercials, they love to claim that no one can beat their deal. Well, I found out how they do it! A friend of mine recently bought a 2010 Soul on a end of year clearance deal. They had a couple of problems and took it in to have the fixed which SHOULD HAVE BEEN under warranty. One of the issues was that the low tire pressure light stays on. My friend checked the pressure to make sure it was correct. It was but the indicator would not turn off. The people at the dealership told them that it was because the tires needed to be filled with nitrogen instead of regular air and then charged them $30 to change it! When asked about why there was a charge, the dealership acted like my friend should be glad about the price because they normally charge $45 for the service! If this is a known issue, shouldn't the tires have been filled with nitrogen when they bought it? If they were filled with regular air in error, shouldn't they have corrected it with no charge.
This is how they make up the extra funds on the "savings" they gave you on the sell price.
Shady business practices! AVOID this place!! -
Review from Linz Q.
10/5/2010
Oh dear oh dear! Why does buying a car have to suck so bad? Why does it have to take so long? And why does it make me so tired?
The sales guy Joe was great from the get-go. He did not pressure me, he admitted to not having what I wanted, and made it up by getting me interested in a better car (more expensive) for the same price as what I wanted in the first place. He was laid back and friendly. Once we started to talk numbers it went downhill from there. I said 300-350 and they came back with 357. Last time I checked 357 is more than 350. After 3 times of "let's see what my manager can do" we started to get a little tired of the game. Once they got me at a lower price I was starting to get OK with we asked for some breathing room and a lunch break from the dealership.
Here is where it gets nasty. They of course have the keys to my car (the trade) so they have to go get them. Then Sales guy #2 comes over to find out why we are leaving. I inform them I'm just not 100% on the price or the color either. I really want black! So they push and pressure me to allow them one more shot and promise to find me a black one. So 20 mins later, the final deal comes back, and poof! The black one has appeared with a lower price tag. Man, this could of saved us all some time if we went that route to begin with. So I agree to take the black one and they agree to have it in transit to the dealership that night. So they ask me to sign the papers then. First off, I don't know why I did. I mean, REALLY!! I have not even seen this actual car! I was uncomfortable with the whole process. Second, I just paid them 1000 cash and I drove my old car home. (Boo) Then they tell me the car will have 194 miles on it because they are going to DRIVE it from the other dealership in Houston. So I don't even get to drive my own car on the first road trip. So the next day I am told I could get my car at 12 noon the next day. Guess what? Now it won't be in Austin until 4:30. WOW really? So I signed for a car, hook, line, and sinker and there is no car yet. AWESOME. So I have to go to work, my boyfriend has to go get the car and guess what? It has 236 miles on it. SOMEONE got lost in Houston getting the car back to Austin. Thank Capitol Kia for an awful start to owning a new car. -
Review from Steve L.
Round Rock, TX
5/7/2010
You know...I have to join the chorus of those who lament the fact that Yelp doesn't have a "0" stars option. If they did, that is certainly what I would rate Capital Kia at.
It wasn't always that way for me. Waaay back in late February when I bought my brand new Kia Soul, I was delighted with the deal and the way my wife and I were treated. I even told friends about Capital Kia and how pleased I was.
Then, I had the front tire blow out just yesterday (only 3766 miles on the car), and drove immediately over to the dealership to have it repaired because, as I smiled to myself, my deal included "Tire and Wheel Protection" policy. I expected to have it fixed, under warranty, and be in and out in an hour. Boy was I in for a surprise and a ride!
First of all, Gene, the Service Writer, was kind enough although he did seem a little disbelieving at the time that I had the "Tire and Wheel Protection"...even though I showed him my window sticker where that line listed the policy as part of my purchase. Looking back, I should have picked up on this as a warning sign. Anyway, I was told that the tire had to be ordered and would be in later in the day.
I drove away, still expecting to receive the warranty service that had been an $$ add-on by the dealership - along with window tinting and "theft etch". Later in the day, I got a call from Gene saying that the tire was in, but it seems that I really didn't have a warranty on the tire and to get it fixed would cost me $266! Remember, I only have 3766 miles on the car. So, knowing that management would be able to straighten out this mess, I drove over and asked to speak with the General Manager of Capital Kia.
Well I was handed off to the "finance manager" (a title I suspect they give to every non-salesperson). The "finance manager" proceeded, in no uncertain terms, to tell me that even though this option was line listed on the window sticker that I had saved, I had not purchased this "option". Incredulously, I asked what other options from the sticker I "hadn't purchased". He answered that was the only one. He became loud...waaay less than customer-centric, and then, laughably, accused me of "low-balling" Capital Kia on the deal. Finally with the realization that I was not going to leave until this was resolved, Mr. "finance manager" agreed to split the cost of the tire and repair with me. Well, my wife was headed out of town on Friday, and not wanting her to travel without a spare, I agreed to this highway robbery.
I can assure you that I'm not done with my conversations about this business or Mr "finance manager." The first thing I did today was try to Google any of the management at Capital Kia...seems to be run by ghosts for there is no listing of a who's who. Then I made the mistake (should have done it pre-sales) of checking the Austin BBB where it seems that Capital Kia is rated an "F"!!
It may be that I can eventually get what I paid for, i.e., the "Tire and Wheel Protection" policy, and if so, I'll edit this review. Until that time, I'm recommending that you buy your new Kia from anywhere else.
6/1/10: OK, Capital Kia did acknowledge that I have a Tire and Wheel protection policy. Of course that meant that I had to go back to the dealership and sign a piece of paper that should have been included at the time I originally bought the car. Business Mgr had to intervene to make this happen. Thanks...and hopefully, any future dealings will be more pleasant than this one! -
Review from LO L.
Honolulu, HI
3/12/2008
A couple of years ago I was doing pretty good and thought I had my shit straight and tried to buy a car from these jerks but that didn't happen. I was attracted to Kia because they have an insane 10 year / 100,000 mile warranty and that sounded pretty good. I went in with my boyfriend, looked at the cheapest model I could find with A/C but when the sales guy came out he refused to let me test drive it and kind of forced me into an Optima that I knew upfront I could not afford. The joker was obviously more interested in getting a big sell than my happiness. So - after sitting for a couple of hours in the dealership, going over financing, going back and forth with him regarding why I want a Rio and not an Optima, the jackass says he'll call me as soon as I was approved as he was sure I would be approved. So I wait and wait and finally, toward the end of Monday I give him a call to ask him what's up. Can't get a hold of the guy. Keep calling and calling for about two weeks before I get super pissed and get angry enough to where someone forces him to take my call. Turns out the financing was not approved for the Optima (which I DID NOT WANT IN THE FIRST PLACE) and he's been too busy to call me back and let me know that the financing for the car I knew I could not afford was not approved.
Seriously - these guys at Kia are asswipes. They are not worth your time and frustration. Go anywhere else. -
Review from Bill K.
Kyle, TX
10/29/2007
So Josh's mom on her final attempt to get a van decides she wants to go check out the Kia Sedona's in North Austin. They do have a 5 star crash rating and have front and rear A/C controls standard. I called up Kia and spoke to Chris Coker the Internet Sales manager. Chris tells me to come on out at 5pm on Saturday night. I had to go because Josh's mom did not want to get the shaft so I tagged along. We get there and they ran numbers on a 2006 Kia Sedona. Chris tried and tried but told us the payments would be over $500 and we wanted them around $350 to $375. I then asked if they had any demo models or certified preowned. He looks and tells me his Used location at IH35 and St. Johns has 2 2004s starting at $14k. He offers to meet us over there. We drive over there and were met by Matt who showed us the two Kia Sedona's. Both were basic models with power windows, locks and CD player. There was a green Sedona and a blue Sedona. Both Sedonas looked in rough shape. In fact, the detailer left wax streaks all over that van. I could have done a better job. We walk inside and they start running numbers. They start to present us with a deal when I tell Josh's mom that I am not getting good vibes from this and we should leave. She tells me she wants the van and wants to see what they can do. I come back and Matt pulls up their version of a "CarFax". He tells me there has been no repair work done to this car. Josh's mom decides she wants to go ahead and signs the paperwork. She has a "blank" check from USAA that she can use that had a better rate than they were offering but they were trying to get her financed that night because they get a kick back from finance places that use their service. Their rate they offered her was almost 3% higher in APR than she had but they worked on the numbers to eat the over $6000 in negative equity in her Honda CRV up. They get her payments a few dollars below what she is paying and they close the deal. It takes them forever to get this thing situated. You would think that you could just go in, buy a car and be in and out in less than 2 hours. Not this place.
She gets the van home and the next day she tells me, "I am spooked about this van. I should have listened to you." I figured they had a 48 hour return policy, she takes Monday off to go drop off this van at 9am when they open. She calls me from the parking lot and tells me one of the sales persons is refusing to help her that Matt or the Manager would have to assist her. She leaves to take the van over to the main Kia Dealership off 183 and Anderson Mill to get serviced because the van was making a noise which was coming from the suspension. I had hear the noise she was talking about. Chris Coker promised us a full detail for the van and promised to take care of the noise since it was under warranty. She leaves and calls Matt and the Manager from the used car start 3 and 4 times only to be told they were in "meetings". She even had Chris call him and he told Chris that he knew of the situation and he would "talk to him later". How ironic that over 3 days later, still no phone call from Matt or the Manager from the used store and its past the 48 hour turn in time.
I am amazed at service we got from the used car department of Captial Kia. You would think they would stand behind every product they sold, but they do not. Once you buy a car or truck from them, you are on your own. I give Chris Coker praise for putting up with our ranting and trying to do whatever he could to try to fix the situation. He could not do anything about the whole returning the van business but tried to do what he could to make us happy. I plan to file a complain with the Better Business Bureau with these guys as well as the Attorney General. I also plan to contact the owner of Capital Kia who apparently owns the Auto Mall here in Kyle as well a few other dealerships in Texas. I am sure that it probably will not go far but what they do not realize is that word of mouth travels far.
If you are in the market for a new or used Kia, Do not goto Capital Kia. Do not listen to their tv ad about if they can not beat a Kia deal, they will probably just give it to you. That is a bold faced lie. They might "woo" you with great numbers but after the sale, you are on your own. -
Review from Karen M.
Austin, TX
7/8/2009
Holy crapola, this place sucks!
OK, so had I written this review after my first time there, my rating would have been a bit higher. So my car was fine before coming down to Austin. After the semi cross country trip from NY to Austin my car was making a funny grinding noise. I took the car into Capitol Kia and they replaced the transfer case and returned my car to me. So a week later I took my car to a state inspection office to have my car inspected to get it registered. They informed me that my rack and pinion was busted and leaking, and that it looked in their opinion like the last people who had my car (CAPITOL KIA) was responsible. So I took the car back to Kia, and they replaced the rack and pinion. A week later I drove my car down to Alice (hour away from Corpus) to visit a client and the belts start making noise and a few moments later my battery and engine light start flashing, power steering goes out and AC goes out. GREAT, I'M IN SOUTH TX PEOPLE ON THE SIDE OF THE ROAD WITH NO AC. F- ME!! So the nice man I spoke to at Kia in Corpus Christi tells me that there is a nut loose on the tensioner that caused all the attached belts to come loose, and that the nut was rounded off, so he believes that the last people to service the car cause the problem and it's not under warranty. Then, because of ALL THAT, something else came loose and broke and basically my car was totally jacked up. So I told him that Capitol in Austin had and serviced the car last, and I asked how to proceed because if there is a problem it is likely due to Capitol. He said that he didn't want to throw another dealership under the bus, but more or less it was his opinion that Capitol didn't put my car back together correctly. So I called Capitol who said that I had to pay for the repairs, bring them the receipt and IF THEY DETERMINED that they were responsible they would reimburse me. Yea right!!! Good luck getting reimbursed for something like that after you already laid out the cash!
At the end of the day, the dealership in Corpus (Cantwell Kia who I gave a 5 star review) fixed the car, got the fee for the repair waived by calling corporate and going over my maintenance history, and gave me top notch customer service. I will never willingly go to Capitol Kia again. Unless my car is completely inoperable, I will travel to the next closest dealership!! -
Review from Kristal B.
Austin, TX
8/5/2011
Well, I wanted to see the new Kia Sportages (2012's). My first car growing up was a 2000 Kia Sportage. Now mind you, I do all my research online first, compare, specs, etc. I just wanted to see it up close. I tell the guy this the first second I met him so he can just let me see it and not waste time. What does Mr.....John Scott? I can't remember, he is old and jokes that he has two first names so it's hard to forget. Anyways, he starts rambling about safety and engine stuff, blah blah blah. I then nicely remind him again I know all this stuff I wanted to see the inside. He doesn't ask me any questions as to lifestyle, what I want, but then goes onto finishing the rest of his practiced auto lecture. Ugh. It was extremely annoying. I can say when I am ready to buy a new sportage it will not be through them. I want someone who actually cares about what I want and LISTENS to the customer. I wasn't even giving the run around, I told him exactly what I wanted, ha ha.
-
Review from james h.
Venice, CA
3/6/2008
I was out looking at pickups this morning and I pulled into the Capital Kia pre-owned lot and made the mistake of getting out of my car (a meticulously maintained, totally loaded 2005 Nissan Pathfinder LE with 40K miles on it). A salesman comes running out of the showroom as I am sprinting to my car, and unfortunately he catches me. My next mistake was that I actually talked to him. I knew I should have pulled my deaf and mute routine, but the cold air had iced my brain. Long story short...I found a 2005 Toyota Tundra with about the same mileage as my Pathfinder, but not nearly as loaded (no leather, no sunroof, etc.) and in not nearly as nice condition. I asked "How much?". "Well, we will give you a good deal!". "No, i asked how much?!" "I don't know...let me ask my manager" I wait. He comes back. "Well, we will give you $18K for your Pathfinder and you can have the Tundra for $24,888" "Are you F$%&@^g kidding me?! This Pathfinder was $35K new three years ago and I KNOW that Tundra was less and you want me to give you my car and $7,000?!" "No, we give you good deal". He runs to get the manager. I sprint towards my car. They sprint even faster towards me. My hand is on the door handle. "What do we need to do to get your business?" "Leave me alone" "What?!" "Leave me alone! I just came to look and now I'm leaving" I lost a lot of tire rubber getting out of that lot....
That's the condensed version. Read the review by Don R. to get the full picture. That's exactly what it's like. They might as well be a whorehouse...they are totally in the business of screwing people. Hardcore high-pressure sales tactics. You feel uncomfortable in the first minute they talk to you. That's the time to RUN!!!!!!!!
Yelp needs negative stars for places like this. One star is being extremely generous. -
Review from Tiffany C.
Leander, TX
3/1/2010
I went to Capital Kia on Friday eveing to look at he Sorrentos. I have ALWAYS been skeptical of Kia's but my cousin bought a Soul from Jesse last May-he was great and she adores her car. So I thought I would give it a shot. We got there-asked if Jesse was in-he was with another customer so another salesman assisted us. I asked about the internet specials I had printed and taken with me from their website-first off they no longer have any cars for the specials they have listed (well except the Borrego). I asked him why Kia discontinued making the Borrego after 2009 and he told me he didn't think that was true (hello do you not read you manufacturing news reports??) I asked about the Sorrento specials listed and they of course didn't have any 2009's in stock. So I looked at the 2011. They were nice enough-I just didn't want my car payment to be over $350. I told him up front I was not purchasing tonight-that I was looking at the possibilities of getting a new car-my car after all is paid for and I'm not in dire need. He was nice enough while he test drove cars. He asked if I would be interested in buying it-I told him I would consider it IF they could get the payments where I wanted them. And then it went down hill. AVOID Vance at Capital Kia. He was a rude, pushy, salesman that showed his evident frustration with me-for sticking to my word of not buying right then and there. After I slept on it over night-I was even more frustrated. Yes I liked the Sorrento-but because he was such a arrogant ass about it-I won't buy one. He even had the audacity to tell me you have to buy a car sometime...he's right-but not from him and not from Capital Kia. With salesmen like him-I'm surprised they have repeat customers.
